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Questionnaire Overview

This document contains a survey regarding customers' awareness and satisfaction with loans provided by Punjab National Bank (PNB) in India. The survey collects information about customers such as demographics, banking history, loan awareness and preferences, sources of information about loans, satisfaction with interest rates and processing at PNB, and any difficulties obtaining loans. It aims to understand customers and identify areas for PNB to improve its loan products and services.

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Jyoti Sharma
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169 views3 pages

Questionnaire Overview

This document contains a survey regarding customers' awareness and satisfaction with loans provided by Punjab National Bank (PNB) in India. The survey collects information about customers such as demographics, banking history, loan awareness and preferences, sources of information about loans, satisfaction with interest rates and processing at PNB, and any difficulties obtaining loans. It aims to understand customers and identify areas for PNB to improve its loan products and services.

Uploaded by

Jyoti Sharma
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

SURVEY REGARDING CUSTOMER`S AWARENEES AND SATISFACTION ABOUT LOAN / FINANCE GIVEN BY PNB

Name Age

o o

<18 1825 Male Rural

o o

26-35 3645 Female

o o
Semi-Urban

46- 60 61 and above

Gender : You Belong To: Qualification:

Urban

o o o
Occupation:

< Graduate Graduate Post graduate

o o

Professional Others, please specify____________

Contact no: _________________________________

o o o o
Q.1.

Businessman Service Housewife Retired

o o o

Unemployed Student Others, please specify__________

From how many years you are associated with this bank?

o o
Q.2.

< 1 year 1-5 years

o o o o o
No

5 years Not associated

Are you aware about loan facility provided by PNB?

o Yes
Q.3 Have you ever taken a loan?

o
Q.4

Yes

No

Would you like to have any kind of loan?

Yes

No

(If yes, please specify) kind of loan Page 1 of 3

o o o
Q5.

Housing Auto Education

o o o

Business Personal Others please specify..

How do you come to know about the loan schemes of this bank?

o o o
Q.6.

Newspaper Television Telemarketing Do you find easy to get loans? Yes

o o o o

Internet Visit to the bank Others, please specify_______

o
Q.7

No

Which bank is best in dealing in loans? Mark your preferences.

o o
Q-8

ICICI PNB

o o

HDFC SBI

Others please specify ..

(Which kind of loan).. Are you satisfied with the interest rate charged by PNB? Strongly agree Agree

o o
Q.9

o o

Cant say Disagree

Strongly disagree

According to you which of the following banks provides optimal /economical interest rate?

o o

ICICI PNB

o o

HDFC SBI

Others, please specify_________

Q.10. In the case of suitability of EMI, this bank is good bank? o o Strongly agree Agree o o Normal Disagree o Strongly disagree

Q.11 In terms of sanctioning of the loan, according to you PNB is quicker? o Yes o No

Q.12 Do you agree that your bank loan processing is fast at PNB? o o Strongly agree Agree o o Neutral Disagree o Strongly disagree

Q.13. Have you ever faced any difficulty while taking the loan? Page 2 of 3

Yes

No

If yes, please specify .. Any suggestions for improvement .. .

Thank you! Student of MBA, Rakesh Thind

Page 3 of 3

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