World Bank: Enabling Business Strategy with IT

Derek Hulyk Efesa Origbo Jonathan Riley Shruti Shukla

Agenda
Background Current Trends Gap Analysis IT Initiatives

World Bank Profile

Not- for- Profit International financial Institution Providing financial and technical assistance to Developing

and Newly Industrialized Countries (NICs)

Projects in infrastructure development and social sector

Product Lines

Financing Solutions

Grants No interest loans (credits) Low interest loans

Knowledge Services

Policy Advice Technical Assistance Capacity Building

Potential Market

International Bank for Reconstruction and Development (IBRD)

Newly Industrialized Countries (NICs)

International Development Association (IDA)

Developing Countries

Competition
Other Development Banks

Caribbean Development Bank (CDB) Central American Bank for Economic Integration (CABEI)

Inter-American Development Bank Group

Commercial Banks

JP Morgan Chase Citigroup HSBC

Funding

IBRD Bonds

Lending

Shareholder Support

Operational Expenses Assistance

Business Strategy
To deliver comprehensive, integrated development solutions and combat poverty worldwide by providing applicable knowledge and supportive financial aid

through decentralized systems.

IT Strategy
To utilize standard, central systems in enabling a decentralized business structure in order to provide knowledge sharing and collaboration tools for

combating poverty worldwide.

IT Objectives/Activities
Activities
Knowledge Sharing Networks SAP Implementation Hybrid Global Communications Network Standardized Computing Infrastructure 24 x 7 Global Support Center

Objectives

Integrated Enterprise Systems

High-Speed Global Connectivity Enterprise Computing Services

Global Customer Support

F i v e - P o i n t P r o g ra m

Global Knowledge Sharing

Problem Statement
How can World Bank use IT to strengthen core business and help clients operate more efficiently?

CURRENT

TRENDS

Scanning the International Development Environment

Key Finding 1
Knowledge is becoming more critical than Physical Development!
World Bank Lending By Sector: 2003
Infrastructure Development Social Services (Health, Nutrition) Others

World Bank Lending By Sector: 1980

Infrastructure Development Social Services (Health, Nutrition) Others

World Bank e-Development & Informatics Services Unit

Key Finding 2
Web Portals Facilitate Information Sharing and Collaboration

Key Finding 3
Corruption: Obstacle to Rapid Development

Opportunity/Approach
Approach
Further decentralize knowledge Explore new opportunities within web portals Empower citizens with ability to positively impact their own future

Challenges/Opportunities
Knowledge more critical than physical development Web portals facilitate collaboration Corruption is an obstacle to rapid development

GAP ANALYSIS

WBI Business Model

Business Strategy Customer Intimacy & Integrated Development Solutions Fulfilment of Strategy Decentralized business structure & Increased collaboration Business Processes WBI Initiatives and activities

WBI IT Governance Framework Standardized and Centralized Computing System to facilitate Collaboration IT Strategy WBI IT Services Service Delivery IT Governance

Five Point Program Implementation IT Initiatives & Projects

Opportunities exist in WBI Initiatives and IT Service Delivery

Developing Nations Model

Business Strategy
Sustainable Economic Development Fulfilment of Strategy Infrastructure Development and Policy Formulation

Business Processes
Development and social projects

??? IT Governance ??? IT Strategy ??? ??? IT Initiatives & Projects

Service Delivery

Opportunities exist in Business Process Improvement and IT

Gap Analysis Summary

Development strategy already exists Challenges lie within strategy

implementation
Our solution should : Support strategy implementation Empower citizens by supporting small-scale development initiatives

OUR SOLUTION

Solution

Developing Nations
WB Express

Newly Industrialized Countries

Client Connection Analytics mUnite

WB EXPRESS
Jonathan Riley

Developing Countries

World Bank Office

Lack of Infrastructure Electricity IT Transportation Education

WB Express Description
Mobile Classroom Mobile World Bank Office Fully automatic self- tracking satellite system Multiple workstations Video conferencing & voice communication Internet & intranet access 2 large LCDs for group presentation & training

Purpose

IT Capabilities

Specialized Bus Platform

Travel range up to 800 miles Onboard electrical generator Creature comforts

WB Express Visual Example

Donor Recognition Creates Awareness

Tailored Interior

WB Express Benefits

Further organization decentralization Increase in collaboration and knowledge sharing Aid in bridging the digital divide Bring World Bank services to local communities

WB Express Implementation
Design & Develop Prototype
S T A G E S

Research requirements Integrate requirements into design

.5

Manufacturer constructs the Build Prototype prototype Test prototype operation and mission Perform Real-World Trial effectiveness

M O N T H 3 S 2

Global Distribution

Build and disperse vehicles to regional N / offices in developing countries

A

WB Express Unit Costs

Mobile Unit IT Costs

Starting as low as $90,000 (excludes IT) Auto tracking satellite dish $15,000 Workstations, printers, and phones $13,000 Installation of IT equipment $2,000

$120,000 Estimated Total Unit Cost Recurring Fuel, maintenance, driver and guide ~Varies~ Costs

WB Express Risks

High

Medium

Low
Logistical Problems

Physical Security

Central Government Authority

Hazardous Terrain

mUnite
Derek Hulyk

NICs

Gross National Income

Total market value of the goods and services produced within a country

State of Infrastructure
Foreseeable growth and improvement

Analysis of cell phone usage

More widespread than we know

Cell Phones in Africa

Cell Phone Usage in Africa
90 82 80 70 60 51 50 40 30 20 10 2 0 1998 2002 2003 2004 28

Subscribers (in millions)

Year

Additional Facts
Mobile phone usage in Africa increased 550% in five years 97% of citizens in Tanzania have access to a cell phone More than 1/3 of Africans have access to cell phones

Developing Countries Initiative

Empowering individuals through cell phones

Answer-based search engine Direct access to the Knowledge Database Available to everyone

Connection
Monitors Searches

Internet Access through SMS

Receive Text Message Response

mUnite and Business Strategy

Reaching consumers directly Delivering solutions

Further decentralization
Collaboration and knowledge sharing

Timeline

Setup

Notification and Use

Initial push notification to contact users

Search Engine Development

Create shot code and routing mechanisms

Refine search algorithms

Global access available to cellular users

Centralized Government Support and Radio Advertising

Identify common searches

Stakeholders
Individual Governments World Bank

Farmers

Job Creation

Small Business

Loan Attraction

Reputation

Nothing changes
Corruption Transparency

Diverting Resources

Damaging relationships Government Alienation

CLIENT CONNECTION ANALYTICS

Efesa Origbo

Background : Client Connection

Web application developed for World Bank clients Features:
Online management of loan portfolios
Views for ongoing projects Access to World Bank studies and reports

Description
An extension of existing Client Connection web application Added Features
Project management tools
Collaboration tools Intelligent Analytics

Architecture
www.worldbank.org Donors Portal
My Funds Trust Fund Reports Bills

Staff Connection (intranet)

Exec. Directors Portal
CAS Country Reports Country Projects Visitors to Country

Client Connection
My Loans My Projects Borrower Procurement Bills on the web Policies

Projects Portal
Project Information Project Teams Project Documents Procedures

Team Leads Portal

Projects Portfilio Projects Information Alerts Project Teams Documents

Managers Portal
Budget Reports OPEs, Leave Staff resumes, lists Contract Renewals List of Approvals

Core Common Features * Workflow * View Calendar * View email * Alerts * Reports * News

Personalized Information Delivery

CORE SERVICES (ISP)
Security Messaging Web Servers -> Netegrity -> MQ Series -> iPlanet

CONTENT MANAGEMENT
Web Publishing Portal Services -> ePublish -> IBM Portal Server

BUSINESS INTELLIGENCE MIS Warehousing -> SAP Business Warehouse Management Reports -> Corporate Dashboard Client Reports -> Client Connection Analytics

Application Integration Services

Loans DB

Projects DB

R/3

Others

Lotus DB Ustructured Content

Intranet Websites

Structured Content

Rationale/Benefits
Performance metrics and alerts would ensure effective management of development projects Intelligent Analytics would provide clients with valuable ideas for creating and sustaining rapid development Solution would strengthen WBIs position as the Knowledge Bank.

Risk/Mitigants
Risk
Information Security

Mitigants
Implement suitable data access policies and controls Utilize virtualization where necessary Implement suitable error checking and continous data scrubbing systems

Disrupting existing systems

Dirty data

Implementation
Phase 1 Phase 2 Phase 3

Project Mgt. Module

BI for Client Connection Analytics Extend Warehousing System

Test and Go Live

6 Months

12 Months

3 Months

Cost
Project Management Module Item Analysis and Design Development and Testing Costs Misc. Costs Cost 38,400.00 86,400.00 10,000.00

Total Data Warehousing/Business Intelligence

Item Analysis and Design Development and Testing Costs Misc. Costs Total Grand Total

134,800.00

Cost 43,200.00 288,000.00 35,000.00 366,200.00 501,000.00

Summary

WB Express

mUnite

Client Connection Analytics

Thank you
Questions?