Customer Service

V Rajesh Author of The INDIAN reTALEs

http://v-rajesh.blogspot.com/

Clichs
Customer is the King/ Queen Customer is always right Customer comes first Etc. Etc..

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Who is a Customer?
Person/ Individual Employee/ Owner of a business Answerable to people Responsible for results Leads a team Affected by poor/ lack of delivery by business associates.
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Timely Sincere Ownership

PASSION
No Excuses
Responsive Understanding

Great Service is delivered from the heart and reaches the heart of others

Right Expectation Dont Disappoint Understand the Unsaid

Understand Differences

Respect the Person

Information/ Update

YOU

Context/ Need

Organizational enablers
Be strict about proper expectation setting Processes should help and not hinder Drive the culture of Everyone is a customer; Internal or external Employee is the King/ Queen. They come first.
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All The Best

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