Professional Documents
Culture Documents
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Interview Styles
Understand that there are different styles of interviewing that all have one thing in
common: getting information from you to determine to what degree you are a fit for the
position under consideration. Some example styles:
Telephone Interview:
Some organizations are using telephone interviews to help them make the selection of a
short list of good candidates that are worth bringing in. These usually last about fifteen
minutes, at least in terms of directed questioning with perhaps another fifteen minutes for
filler about the company and the position or a chance for you to ask questions. The
interviewer will probably have an interviewing matrix or list of questoins, which will
obviously be structured around the basic requirements of the job. You will need to
prepare well to ensure that you make an impression in this short space of time.
Remember that this is often a tactical strike, so to speak, to see if you have the basic skill-
set.
Criteria-Based Interview:
A criteria based Interview is a structured interview designed around the key competencies
of the job you are being considered for. If the job requires skills such as teamwork,
communication skills, interpersonal skills, leadership, problem solving, negotiation skills,
etc., then the interviewer will ask questions designed to allow you to provide evidence of
your ability in those specific areas. As some examples, you might get asked the following
types of questions: Give me an example of when you worked as a member of a team?
What was your contribution to that team? Tell me about the most difficult situation you
have had to deal with. How did you handle it? What was the outcome? What did you
learn from the experience?
Behavioral Interview:
This is similar to criteria-based interviewing, in that it is designed around the key
competencies of the job you have applied for. However, in this case, the interviewer will
ask questions about and focus on your past behavior. A behavioral interview is much less
about your specific skill-set, at least at a surface level, and more about how you behave in
a given situation. For example, one idea might be to test how you respond to certain
situations or certain means of being questioned. A so-called "stress interview", for
example, might test how quickly or readily you get flummoxed or upset by a certain type
of questioning. As an example of this, you might be asked questions like: Tell me about a
time when your work was criticized and you felt it was unfair. What was your reaction?
Tell me about a time when you disagreed with a superior. How did you handle the
situation? Tell me about a time when you were asked to do something with which you
disagreed. How did you handle it?
Behavioral questions are very common and it is important for you to feel comfortable
answering them. These will generally be relatively open-ended questions that encourage
people to describe job-related experiences from their past on the theory that people's past
performance is a good predictor of their future behavior (assuming, of course, that they
are telling the truth about their experiences). To answer such behavioral questions, a lot
of people recommend using the so-called STAR Method, where STAR is used as such:
Situation: Describe the circumstances? Task: What were you trying to do? Action: How
did you achieve your result? Result: What was the outcome?
Let us consider a brief example. Say that an interviewer asks the following open-ended
question: "Describe a time when you went beyond the call of duty to do get a job done?"
Using the STAR method, you might answer like this:
Situation: "Well, our site was due to be previewed on a popular morning show and we
knew we were going to get a lot of traffic from this. Management was convinced that we
had enough bandwidth to handle any influx of visitors."
Task: "I sat down with my manager and we worked out a rigorous performance test plan
to make sure we could handle the traffic."
Action: "We worked a lot of late nights and a lot of extra hours running all of the
performance simulations we had come up with."
Result: "We found our servers could not handle the expected workload. So we got
permission to upgrade the servers. The site was shown and we did get a whole lot of
traffic and, sure enough, the performance testing paid off because we had upgraded our
servers. If we had not, the site probably would have gone down. So while we put in a lot
of unpaid overtime and gaves ourselves a lot of stress with management initially, we not
only got good press but also looked good to our managers who took what we said a little
more seriously from that point on."
Above all, try to not provide hypothetical answers to behavioral questions. The
interviewer wants what you actually experienced and how you dealt with real situations.
Situational Interview:
In this, the interviewer will often give you a hypothetical situation (or a series of them)
and ask you a question about that situation to see how you respond. What they are often
seeking here is to test your thought processes and your logical thinking. They may want
to see what kinds of questions you ask (or if you even ask them). They might want to test
what kinds of assumptions you seem to make. They might want to determine how you
assess situations and how you now analyze those problems in hindsight.
Stress Interview:
This sort of differs depending upon the context. In general it means a situation where a lot
of people are interviewing you at once, usually with relatively "rapid-fire" questions.
Alternatively, it might just be one person interviewing you but the person takes on a
somewhat combative stance with you. Also some people refer to stress interviews where
the questions are designed to cover a wide range of topics, some not even directly related
to the job at hand (or, at least, seemingly not related to the job at hand).
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Interview Questions
There are certain questions that you get asked and sometimes you cannot see the reason
such questions are being asked. Usually, however, there is a good reason and, regardless
of whether or not you see that reason, the fact is that you will be asked some of these
questions and how you respond will be indicative to the interviewer.
A lot of people might say, in response to this question, "I see myself in an executive
position." Or: "I see myself as further up the ladder in management." However, note that
what this does not talk about is how you plan to get there. It is a totally passive response.
(Granted, the question is somewhat passive in that regard as well. But that means it is a
chance for the interviewer to put a little spin on it.) Often, if you answer with something
like the above, you need to discuss learning specific skills, networking with people,
getting into the right positions and how you feel you can do that. That is what shows that
you have a real plan as opposed to the ability to just offer up a statement. Many times it is
more appropriate to talk about what you hope to become, such as "I hope to develop a
real expertise for a variety of different techniques in Quality Assurance." Also consider
that many times an interviewer might want to hear about where you want to be in terms
of yourself rather than in terms your position in the company. To that end, you might talk
about things you want to conquer, personality traits you want to improve, etc.
If you are an interviewer and someone, in response to this question, says, "Well, I would
like to see myself in a management or lead role", realize that this shows ambition and
there is nothing wrong with that. But what you might want to do (and what you should
expect if you are the interviewee) is to be asked some follow-on questions, such as: "How
long would you expect to have to work in our company to realize that goal? What skills
and experiences would you have to master in order to make that five-year dream a
reality?" A realistic response will typically show that a candidate has long-term goals and
understands what they need to do in order to achieve them, at least at a general level. In
general, a good (and smart) response will often avoid naming specific job titles other than
the position the candidate is applying for. The proper candidate response will, instead,
place more emphasis on the assumption of broadened responsibilities at the current
position. The real goal of this question, from the point of view of the interviewer, is often
to see if the candidate has a a balanced, logical, and realistic self-assessment. Your goal
as an interviewee is to attempt to address the organization's needs and your ability (or
abilities) to provide solutions to those needs.
Sometimes this question will also be asked as: "What do you feel is the greatest asset you
will bring to the company?" The "greatest strength" is one of those old standby's and, if
nothing else, it does serve as a nice way to get the interviee comfortable because often
people do not feel threatened by talking about what they perceive they are good at. That
is really the basis for this question from many interviewer's standpoints: a way to reveal
something about a potential candidate's self-perception. One thing to avoid as an
interviewee (and to watch for as an interviewer) is if the person gives the basic
generalities: hard-working, intelligent, loyal, committed, etc. All of these may be true, but
how will you determine that? Remember that the goal of the interview (from both sides)
is to gather evidence that the candidate is the right fit for the position and will be able to
contribute to the organization as a whole. So, as a candidate be prepared to be asked to
back up your strengths with requests for practical applications of those strengths. As an
interviewer, make sure you ask for those practical applications.
The idea here is really to qualify any generic responses, otherwise there is little point in
asking the question. One thing to look for as well is if a candidate's strengths match the
organizational needs. Basically you want this question (and its response) to help identify
a candidate's motives and expectations as well as how well their strengths could be
utilized at the organization and to what extent they will be challeged. Unfortunately, tihs
question is rarely followed-up with questions that would probe a candidate's response.
This question, like the "greatest strength" one, is designed as a self-evaluation query. The
key here is that very often people do not want to discuss any of their shortcomings. The
one real bad answer is: "I have no weaknesses." Interviewing, again, is about determining
fit and capability. People who lie (and it is a lie, because everyone has weaknesses of
some sort) are not a good fit. On the flip side, perhaps they feel they are telling the truth
and, in that case, the person probably has little capability for self-evaluation. Also, keep
in mind that the interview process is partly a way to see how a potential candidate deals
with uncomfortable situations and how they land on their feet, so to speak. A lot of times
what the interviewer might be looking for is not to castigate you on a perceived
weakness, but rather to determine to what extent you have poor communications ability
(in order to directly answer the question) and lack of openness (in order to answer the
question honestly).
In general, an interviewer should look for replies that center around the person's
impatience with their own performance, an inclination toward being a perfectionist
(which could slow the individual down, but which might offer quality results), or a
tendency to avoid delegating work to others for fear that it will not get done to the
candidate's high expectations. What this means is that the interviewee is often best off
chosing weaknesses that are strengths taken to a fault. The key here, like with the
"greatest strength" question, is adding a slightly broader dimension to the response given.
For example, an interviewer might ask the candidate why they think that their weakness
is, in fact, a weakness. "How has that hurt you in the past?" is one possible follow-up to
an interviewee's statement.
As a candidate, the one thing to avoid is avoiding the question by putting a positive spin
on the question rather than giving an honest answer. Note, however, that putting a
positive spin on the question is fine; just do not avoid the question. What this means is
that you can show the interviewer that you know yourself, that you are aware of your
limitations, that you aware that you have areas of yourself that need improvement. That is
honest. Now put the positive spin on things by showing how you plan to better yourself
or how you have actively taken steps to enhance your abilities to mitigate the weakness.
If you do admit to a given weakness, you might talk about how you try to handle
situations where the weakness comes up differently.
The major pitfall that interviewee's often exhibit with this question is that they make the
"bad decision" something they did when they were ten years old. The idea here is not to
avoid the question. Pick something from the relevant past. We all make mistakes and a
hallmark of honesty is admitting that and a hallmark of self-awareness is being able to
recognize when we made those mistakes. Do not put your mistake so far back in the past
that you are obviously picking something that is "harmless" but if you feel the need to do
this, you might say something like, "Well, I have more current answers but I have one
from my past that really stuck with me." If you go that route, then explain why that
decision "stuck with you" and, more importantly, how it is has guided your actions in
other areas so as to not make that kind of bad decision again. The real point here, for the
candidate, is to turn this into a "lesson learned" answer. State your bad decision, make it
clear why you perceive this was a bad decision, and then talk about what you learned
from that.
Tell me about a situation in which you disagreed with a superior and how you handled it.
This one should be easy and yet many candidates botch this one up. The idea here, as
with all interview questions, is to really answer the question. If you truly never had an
opportunity to disagree with a supervisor or boss, you can say that, but it will probably
not be believed. A good answer would be to describe the situation in terms of exactly
what you and your boss disagreed about. As far as how you handled it, generally the best
thing you can say is, "Well, I gathered facts and evidence that supported my position and
I was able to use that information to convince my boss beyond a reasonable doubt."
How many gas stations are in the United States? How would you test a toaster? How
would you design a salt shaker?
This is basically a broad range of questions about logical puzzles or things of that nature,
such as conceptual questions combined with testing insight. A lot of times people are
asking these simply because it makes them feel clever even though they have no idea of
how to determine a person's response. In general, these types of question show some
interviewers how you would handle yourself when posed with something that is
confusing, that takes a lot of thought, or that you simply do not know. A lot of times they
are looking at your body language and are really listening for the first thing that comes
out of your mouth, because they want to see how you deal with being put on the spot.
Now, of course, an interviewer might be looking for the candidate to demonstrate comfort
with numbers and analytic reasoning or critical thinking skills. Sometimes they are
interested in the speed of response. Other times they are interested in the accuracy of the
response, regardless of the speed. Yet other times they are more interested in the thought
process you exhibit rather than how accurate you are. Sometimes these questions are
designed not so much to look for analytic skill as they are to look for creativity. Unless
the question will demonstrably offer up evidence of a given person's skill-set, there is
very little reason to ask these kinds of questions. From the interviewee standpoint, if you
do not know the answer and cannot even think of a way to approximate an answer, you
are best off simply admitted that you do not know.
In any sort of logical test or puzzle-based question, the first rule of thumb is to remain
calm. Do not get flustered and show this to the interviewer because often this may be
what they are looking for. Think about the problem you were presented as logically as
you are able, including asking for clarifying information if you feel it is warranted.
Concentrate on explaining the process by which you arrive at an answer, not on
determining the "correct" answer.
One thing I failed to cover in my initial pass through of this article were the illegal
questions. These types of questions are sometimes used to discover information not
possible by other means or to make decisions about you that should not be made
regarding your suitability for the job. For example, if a woman, you may be asked: "Do
you intend to have children in the next five years?" Whether you do or do not is generally
going to be irrelevant and you are okay in not answering this question. However, note
that on some kinds of positions (particularly contracts) where long hours are going to be
required, you may be asked if you have any prior commitments that would preclude you
from working those hours (such as picking up children or whatever). While an
interviewer should not ask about specific details, they are well within their rights to ask
you if anything would prevent you from doing your job. Generally, with these kinds of
questions, you should politely ask how the question is related to the job. You might also
consider looking for the underlying reason for the question and responding to that.
4. What are your weak points? How do you plan to correct them?
Suggestion: Be honest and choose one or two less damaging correctable
weak points and tell how you are planing to correct them.
Sample Answer: Sometimes if I do not succeed on an assignment on the
first try, I get demoralized and become less enthusiastic. Since I
identified my problem, I am working on it. I am convincing myself that
it is not possible for anyone to succeed everywhere on the first try
and I am not an exception. To tell you the truth it is working. Now, if
I fail I don't give up anymore and try harder.
14. How do you persuade someone to agree with your point of view?
Suggestion: Answer may include explaining your view, showing the
positive side, etc.
Sample Answer: By communication, I tell them what benefit my point of
view will bring for them. I explain the up side and the down side of my
proposal and most of the time they agree. I am always ready to
negotiate and modify my plan with their input, if the situation
demands. So things always work out.
16. Are you willing to learn new skills? Can you learn fast?
Suggestion: Answer should be yes. Give them an example where you really
learn fast.
18. How do you deal with surprises? For example: In an exam you have
been asked a question from a topic that has never been taught to you;
how do you handle it?
Sample Answer: I try not to get nervous. First I answer all the
questions I know and then I go back to this problem. I answer it as
best as I can.
25. What will your previous manager will tell me about your
strengths and weaknesses, if I call him now?
Suggestion: Be positive, emphasize on your accomplishment and skills.
Do not avoid talking about your weakness (if there are any), however,
don't talk lots about it.
27. In your current work, what problems have you identified that had
previously been overlooked?
Suggestion: Explain a situation with example. Do not brag.
28. Do you feel that you will be better off in a different company?
Suggestion: Remember if you are better off in a different company (in
size or line of business), you will quit this company at the first
chance you get and the interviewer will not like it. So think before
you answer.
30. Through our ad you saw what skills we need, is there any skill
are you missing?
Suggestion: Answer positively, if you do not have a skill say it and if
possible, back it up by something convincing.
Sample Answer: Your ad says that applicant needs experience in Java. I
do not have any work experience in Java. However, I did take a course
in Java and practiced a lot. I also have 2 years experience in C++,
which is similar to Java. So I am sure I will not have any problem
programming in Java.
3. What is the last book you read? Did you like it? Why?
6. Can you name some other companies who make similar products
as us?
Suggestion: Research and find out and answer it.
9. If your family asks you about our company, what will you say?
Suggestion: Should be similar to the question what you know about the
company.
10. What do you find the most attractive about our company? Least
attractive?
Suggestion: Talk about some positive aspect of the company. Talk about
one obvious negative thing about the company (say it nicely).
An interview wants to know if your are fit for the position they want
to hire you. These are some of the questions asked by the interviewer
to know about your skill, how you do handle work issues, you expertise,
etc.
10. Your supervisor gave you an assignment in the morning that will
last for a week and he left for one-week vacation and you don't
understand the assignment. What will you do?
Sample answer: All assignments have something common to do, such as,
setting it up, do paper work, research, etc. I will do them first. If
someone else knows about this project I will talk to that person. If
nothing works, I will ask my acting boss to give me some other work for
the time being.
11. One of your teammates quit job today. He completed half of his
assignment and it is given to you and you are not sure what he did. How
will you handle it?
Suggestion: Sometimes it is better to start over than to finish someone
else's unfinished work. Go over work requirement and find out what to
do. Check half-done assignment and take whatever you can use and
process. Your answer should be something like that.
14. What can you do for our company? Why should we hire you?
Suggestion: Tell them about your education, skill and past experience
that you can use for this company. Use some example from your past to
illustrate.
15. How do you manage your time at work?
Suggestion: Answer should be productive.
18. How long would it take you to get adjusted and start productive
work?
Suggestion: Answer may include, time for orientation, adjustment, etc.
should not be very long.
Sample answer: Since, I do not know anything about company's standard,
rules or style of doing an assignment, I need to learn that, plus I
need to learn about your corporate policies. Since I am a fast learner,
I can learn all that within your planned or allocated time. To do the
actual work, if it matches with my skill, it would not take much time.
6. If there are 4 people in your team and you think your are
doing half of the work what will you do?
Sample Answer: It depends on circumstance. If I feel that my boss
thinks I am the only person who can do the job, I will do it. Normally
if I can finish the work within the allocated time, I will not
complain. Otherwise I will just let my boss know about it and if she
still insists on my doing it, I will do it.
12. Suppose you are working in a team and a project is given to your
team. All the team members want to solve that project in a certain way
and you know a better way to solve the problem. How will you convince
them?
Suggestion: Answer can include, discussing your plan with them,
illustrating with some example, etc.
8. In a given day, how many hours did you work, how many hours
did you spend in learning at your previous job?
Suggestion: Be practical. When a new project is given or new technology
is introduced employee spend more time in learning than working and it
changes in the latter stage. Show that you were utilizing your time
properly.
10. How do you feel about leaving all of your benefits such as stock
options?
Suggestion: You are not happy about it, but you had your reasons.
11. What was the most difficult decision you had to make as manager?
Suggestion: Give an example from your experience.
4. What are the things in a job that make you more productive?
Less productive?
Suggestion: Remember, no work environment is 100% perfect and to
everyone's liking. However, we adapt and make best of what we have. So
your answer should be practical.
· Raising children.
· Looking for a right job where you can really contribute (it
will not work if the period is too long).
· Trying to be self-employed.
· Study or training.