Group Statistics

Bank
ATM_Charges

Cash_Avail

Access_Speed

Service_Avail

Grievances

Printing

Mean

Std. Deviation

Std. Error Mean

1.00 Public Sector

100

3.0000

.00000

.00000

2.00 Private Sector

100

2.0000

.71067

.07107

1.00 Public Sector

100

2.2500

.43519

.04352

2 = Satisfied

2.00 Private Sector

100

2.7500

.43519

.04352

3 = Highly Satisfied

1.00 Public Sector

100

2.0000

.00000

.00000

2.00 Private Sector

100

1.9500

.50000

.05000

1.00 Public Sector

100

2.3000

.90453

.09045

2.00 Private Sector

100

2.7500

.43519

.04352

1.00 Public Sector

100

2.0000

.71067

.07107

2.00 Private Sector

100

2.5000

.50252

.05025

1.00 Public Sector

100

2.7500

.43519

.04352

2.00 Private Sector

100

2.6000

.73855

.07385

1 = Dissatisfied

1 = Public Sector
2 = Private Sector

Independent Samples Test

Levene's Test for Equality
of Variances

t-test for Equality of Means

Std. Error
F
ATM_Charges

Equal variances assumed

Sig.

99.000

t
.000

Equal variances not assumed

Cash_Avail

Equal variances assumed

.000

1.000

Equal variances not assumed

Access_Speed

Equal variances assumed

48.361

.000

Equal variances not assumed

Service_Avail

Equal variances assumed

141.506

.000

Equal variances not assumed

Grievances

Equal variances assumed

.000

1.000

Equal variances not assumed

Printing

Equal variances assumed

22.091

Equal variances not assumed

.000

df

Sig. (2-tailed)

Difference

14.071

198

.000

1.00000

.07107

14.071

99.000

.000

1.00000

.07107

-8.124

198

.000

-.50000

.06155

-8.124

198.000

.000

-.50000

.06155

1.000

198

.319

.05000

.05000

1.000

99.000

.320

.05000

.05000

-4.483

198

.000

-.45000

.10038

-4.483

142.502

.000

-.45000

.10038

-5.745

198

.000

-.50000

.08704

-5.745

178.200

.000

-.50000

.08704

1.750

198

.082

.15000

.08572

1.750

160.353

.082

.15000

.08572

Significance Difference ATM Charges, Cash Availability, Service Availability, Grievances

No Significance Difference Access Speed, Printing

Mean Difference