Job Cards Work Flow for Core Banking Solutions [CBS]

[Prepared by Bank of India for Indian Institute of Banking and Finance]

Bank of India, Management Development Institute, CBD Belapur

INDEX Sr. No. PARTICULARS / TOPICS PAGE NO. 1. Introduction a. Advantages of CBS 03 b. Features and Functionalities of CBS 03 c. Important Processes in CBS 04 d. EOD and BOD concepts in CBS 05 e. Issues in CBS 05 2. Job Cards or Work Flows of CBS 07 a. Employee / User Master Module 07 b. Customer Master Module 10 c. Account Master Module 12 I> Current / Savings Deposits 12 II> Term Deposits 13 III> Loan and Advances 14 IV> Security Register 16 V> Borrower Exposure Limits Maintenance 16 VI> Asset Classification and Provisioning Norms 16 VII> Write Off Accounts 16 VIII> Stock Audit / Consortium Advance etc. 17 d. Transactions Module 17 I> Entry / Posting / Verification 17 II> Cash / Clearing / Transfer 18 III> Dummy, Proxy, Part, Bulk Transactions and BCCT 20 e. Sensitive Stationery Maintenance 21 f. Remittances DD, PO, RTGS, NEFT, ECS [Dr. /Cr.] 21 g. Trade Finance and Foreign Exchange 23 I> Bill Maintenance 23 II> Bank Guarantee [Inland / Foreign] 24 III> Documentary Credit [Inland / Foreign] 24 IV> Export Finance 24 V> Packing Credit 25 VI> Remittances 25 VII> Forward Contract / EPC / Buyers Credit 25 VIII> R-Returns 26 h. Other Services and Products SDV, GBM, DSA etc. 26 i. Non- Customers Accounts 27 j. Web Enabled Services and Products 27 k. Call Center, Help Desk and CARTS Modules 28 l. BCP and DRP in CBS 29 3. Advance / Optional / Additional Modules of CBS 29 - Card Management, Cash Management and Channel Financing, 29 - Leveraging STP, E2E Modules 29 - Leveraging Back office and P & L Modules 30 - Treasury Management, Utility Bill Payment, Insurance 30 - Capital Market and Mutual Funds, Business Intelligence 31 - Data Wherhousing, HRMS, KYC, AML, 31 - Regulatory Compliance, Risk Management etc. 31

Bank of India, Management Development Institute, CBD Belapur

JOB CARDS / WORK FLOW FOR CORE BANKING SOLUTOIONS [CBS]

ADVANTAGES OF CBS : Anywhere, Anytime, Anyhow [AAA] Banking is possible. Centralised Database: The data of all the branches covered under the CBS is stored at one place called Data Centre. In effect, it means that all the operations at the connected branches take place at one place i.e. at Data Centre. Enhanced Security Features: The highest of Security features can be put in place as Server is located at one place. Access control can be effectively managed on need to know basis, over and above the basic security features like Maker-Checker Concept, Audit Trail etc. Back Office Functions: The branches of a Bank need not take back-up as the same are done at Data Centre. Many of the back office functions like Interest Rate updation, Charge / Fee setup, amortization etc. are handled at Data Centre only. Effective MIS: As the data of all networked branches is shared at one Centralised Location, the Management Information is extracted without the branches having to do the same. The branches are spared from the burden of providing information by way of returns / reports etc. Integration with Core Module: Integration of other Third Party Software like Government Business Module [GBM], Customer Relationship Manager [CRM], Mortgage Lending, AML and KYC Module, SWIFT, Wireless Banking, ATMs, Internet Banking, POS and WAP Banking etc. is possible. Superior Multilayer Architecture: CBS provides a technically superior solution with a multi-layered, message-based architecture in turn, resulting in superior priceperformance and reducing Total Cost of Ownership (TCO). Since the Data is on Central Server, duplication of data, work process and repetitive processes are eliminated.

FEATURES and FUNCTIONALITY OF CBS:The CBS is functionally rich and caters to almost all the facets of banking. Some of the salient features are as follows: 1. Every customer is now a customer of the bank, rather than being customer of a branch. All the customers of all the branches will have unique Customer ID across the Bank, accessing centrally stored single database. The CBS encompasses all the Retail functionalities like Savings, Current, Cash Credit, Overdraft, Term Deposits, Term Loans, and Safe Deposit Vault etc. Business can be leveraged to suit ever-changing needs like introduction of pooled accounts, Flexi-deposits, introduction of new deposits, credit products and other
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2. 3.

Bank of India, Management Development Institute, CBD Belapur

services. CBS exploits full functionality of a RDBMS by easy and need based customisation of products and services at Bank level. 4. 5. 6. 7. 8. Trade Finance Module includes Inland / Foreign Bills, Documentary Credits, Guarantees, Remittances, Pre-Shipment Credits and Forward Contracts. Customer Relationship Module (CRM), Loans Originating System (LOS), etc. supporting frontend and backend modules. Government Business Module (GBM) enables Pension processing, PPF, CBDT and RBI Bonds maintenance etc. Core module supports various other delivery channels like Internet Banking, Tele Banking, POS, ATMs, SMS, and WAP Banking etc. The CBS can support Investment Module, Cash Management Module, Treasury Module, Risk Management functions including ALM, and even other requirements relating to Basel-II. With the compatibility, full functionality and open architecture, CBS caters to all needs of Financial Super Market by providing Single Window Concept in its true sense. The CBS supports Multi-lingual, Multi-currency, Multi-national regulations and Multi-delivery channel. Due to availability of the data at the Central location, many processes and procedures and back office functions like Inward and Outward Clearing, Processing ECS Debits/Credits, Issuance of Cheque Books, Statement of Accounts and Passbooks, Account Opening process, Issuance of ATM [Dr] Cards, Credit Cards, IDs and Passwords of other delivery channels like Internet Banking, SMS Banking, Tele Banking, WAP Banking etc. are possible from any location. In true sense Core Banking Solutions [CBS] provides AAA banking i.e. Convenient Banking Solutions not only for Customers but also for Bank and their Staff members also. In a way it is a Cost Benefit Solution.

9.

10. 11.

IMPORTANT PROCESS FOR CBS:Parameterisation:This is the basic and key process for any software implementation. All important parameters like Interest Rate Table, Service Charges, Commission and Fees Structure, General Ledger Codes, Scheme Codes, Business Rules, Non Customers Accounts like Sundry Accounts, Suspense Accounts and Profit and Loss Accounts etc. are decided, parameterised and captured in the CBS System.

Bank of India, Management Development Institute, CBD Belapur

Customisation:After the parameterisation process, Customisation is the next important process. Generally, the CBS Software is an open BOX. It requires bank specific customisation. This process includes workflow, internal process, identifying field level customization like Mandatory or Optional Fields. Bank specific Reports and scripts etc. Migration:In case Bank branches are already working on non-core banking system migration to CBS becomes very important for total shift from legacy system i.e. Decentralised mode to Centralised mode. At this stage data cleaning and correct data entry is important, as it creates issues at post migration level stage. Before going live on CBS System, thorough checking of migrated data, data cleaning and complete data feeding is very much essential.

EOD / BOD CONCEPT in CBS:The concept of End of Day [EOD] and Beginning of the Day [BOD] has changed entirely in the CBS environment. These are no longer branch activities, now these activities are undertaken at a central location i.e. Data Center. During the day, users at branches, and also through other delivery channels, undertake various transactions involving accounts of different Branches. These transactions may belong to any category Cash, Transfer or Clearing; Customer induced or Bank induced. During EOD process, incomplete transactions where only one leg is posted, drafts are not printed, cash is not balanced etc. are checked. The EOD will not get through unless all the processes set by the Bank are gone through correctly. The Data Centre can proceed for EOD process only after the entire work has been completed at all the networked Branches. During the Central EOD [i.e. at DC], many processes like interest calculation, execution of standing instruction, inter-Branch transactions, inter branch reconciliation, transfer of funds in flexi deposits, regularization of TOD, etc. are carried out. Similarly the Beginning of the Day [BOD] is also done by the Data Centre. . CBS has enabled branches to provide customer services for longer duration. Normally, after business hours or EOD process no Financial Transactions are allowed through the CBS System. CBS System provides Value dating [as of] as well as Back dated features.

ISSUES IN CBS:1. Data cleaning [in case of migration from Non CBS to CBS] and Data Updation are real challenges. The unique IT initiative of CBS is expected to exploit more on Information rather than the Technology.
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2. 3. 4.

A True Single Window concept to be adopted to exploit the CBS functionalities to the fullest extent. Return on huge Investment on CBS takes longer time. Change Management at all levels including Customers, Bank Management and also Staff is required.

Bank of India, Management Development Institute, CBD Belapur

2>

JOB CARDS / WORK FLOW OF CBS:-

The CBS System provides modular facility for convenience and need based implementation of the specific module/s in a phased manner. Normally following is the work flow of any Core or Main Module of a CBS system.

a. Employee / User Master Module b. Customer Master Module c. Account Master Module I> CD/SB Deposits Module II> Term Deposits Module III> Loan and Advances Module IV> Security Register Module V> Borrower Exposure Limits Maintenance Module VI> Asset Classification and Provisioning Module VII> Write Off Accounts VIII> Stock Audit / Consortium Advance etc. Module d. Transactions Module I> Cash / Clearing / Transfer II> Entry / Posting / Verification III> Dummy, Proxy, Part, Bulk Transactions and BCCT e. Sensitive Stationery Maintenance Module f. Remittances Module DD, PO, RTGS, NEFT, ECS [Dr. /Cr.] g. Trade Finance and Foreign Exchange Module I> Bank Guarantee [Inland / Foreign] II> Documentary Credit [Inland / Foreign] III> Forward Contract / EPC / Buyers Credit h. Other Services and Products SDV, GBM, DSA etc. i. Non- Customers Accounts Module I> Profit and Loss Account II> General Ledger Accounts III> Suspense and Sundry Accounts j. Web Enabled Services and Products k. Call Center, Help Desk Modules l. BCP and DRP in CBS

a>

Employee / User Master Module :-

1. This is the first option where all Employees / Users Data are created in the CBS System. 2. Only the employees for whom the records are created will be able to use the application after further set ups are done. This is the first step towards creation of valid application users of CBS System.

Bank of India, Management Development Institute, CBD Belapur

3. Any user who wants to log into the application should have a valid application user ID. This record contains all the information on the user with regard to his / her branch address. The record has also other security information like password, login time, low and high etc. Based on this information, the system does validations during logging in and allows the user to login. 4. Employees of the Bank, who are expected to work on Core Banking Software, are defined as Users. Generally, Provident Fund No (which is Unique). Of the Employee is used as the User-ID for that employee. 5. Each User-Id is assigned a Work Class (which decides the powers vested for the user to have access to the menu, to override exceptions, passing / posting powers etc). Various work classes for the users can be defined in the system like Operator, Teller, Cashier, Special Assistant, Supervisor, Second line functionaries, Branch-in-charge, Data Base Administrator at Data Centre, Auditor, All rights (Restricted to Data Centre officials) etc. Each user in a branch is required to perform a different role depending upon his designation and assignment of the duties by the bank, for e.g. a Senior Manager can be posted as Branch Manager in a branch or he may be posted as Second line functionary in Very Large Branch; in both the cases the role of the Senior Manage will be different in the different Branches. Accordingly, each User-Id is also assigned a Role-Id. The Roles defined in CBS System are Supervisor, Teller, Cashier-in-charge, Auditor etc. Appropriate rights have been given to each Role. Auditor has rights to Inquire and View the reports, master-data etc. Special Assistants and Officers are authorised to Verify the transactions and so on.

6.

7. Different concepts as regards the entry, posting, and verification viz-a-viz stages of each transaction processing are adopted. Generally, Maker - Checker concept, where each transaction is entered by an operator and verified by a supervisor is in vogue. 8. Therefore, the users who are defined as Teller, Cashier-in-charge, Special Assistants. Officers can create / enter the transactions and other Supervisory User can verify the Transaction. Under CBS System, users would be required to create transactions and post them across the branches (Service Outlets as they are referred to in CBS System). In order to exploit fully the functionalities offered by CBS System, users may be required to carry out transactions from a Central location covering all the branches under that particular centre / location as per the need of the bank. Based on the above requirement, it is mandatory that Single window concept is working at the branch.

Important Fields / Features for Employee/ User ID

1. Employee / User ID

All the users in CBS system are allotted User-ID as per the Policy and requirements. Generally, for Employees the Banks are using the PF No. as User- ID and for Direct Selling Agents (DSA) and other outsiders such as Outsourced Data Entry Operators etc. different suitable System is followed.

Bank of India, Management Development Institute, CBD Belapur

2.

Branch Code

Each branch of Bank has a Unique Branch code as per bank policy. This Branch code is mandatory for attaching an employee / user ID for all practical purposes. 3. Employee / User Tenor

Each Employee / User are required to be mentioned whether he/she can work in a particular branch (Captive User) or can work in any of the networked branch ( Free User) under CBS environment. 4. Application Name / Role ID / Work Class

Appropriate Application Name, Role ID & Work Class, Designation of an employee to be given to the user based on the functional requirement to that user. This indicates the type of operations the user is going to carry out. Depending on this, the menu tree is available to the user. 5. Login Time Low/High

This indicates the time, from and to, which the user is allowed to log in to the software. The system disables logon to a user before and after the specified time. However, if a user logs in to the application before the end time he can continue to function even though the time crosses the high time. 6. Temporary Work Class

If the user is assigned any temporary role or work class or assignment other than his existing role or work class this information is required to be captured. This information should also mention the date till which the Temporary work class is assigned (if assigned). 7. Maximum Inactive Time

This information will have control over time in minutes, after which the system logs out the inactive user automatically. 8. Account Expiry Date

This is to be set by the DBA at the Data Center. During creation of the record, based upon the Banks policy this period should be indicated. Generally, the retirement date is Account Expiry in case of employees and in case of DSAs and outsourced data entry operator, as per the arrangement and agreements with the bank. In case of a transfer of an employee from one branch to another networked branch, only branch code is required to be changed. 9. User Disabled Till

This field is for disabling an employee / user on leave / deputation if any. 10. Password

Enter the password (To be changed by the user at the time of his first login). Capability to implement Pass word Policy as per the Banks ISSP

Bank of India, Management Development Institute, CBD Belapur

11.

Role of Terminal Benefit & Human Resources Department

The Banks Human Resources will have greater role to play in maintaining data of all Employees, their placement, relieving and other personal information which can also be used by the Bank for Human Resource Management Systems [HRMS].

b>

Customer Master Module :-

There is a unique Customer ID for each customer across the Bank. All types of accounts and facilities of a customer enjoyed at all branches of the Bank are linked to this Customer ID. Normally, following details are required for creating Customer ID; (A) Personal Details, (B) General Details, (C) MIS Information, (D) Minor Details, (E) NRE Details, (F) Trade Finance Details, (G) Guarantors, Directors, Partners, Joint Account Holders Details, (H) Buyer / Seller Limit , (I) KYC Details (A) Personal Details

Entire personal details of a Customer are to be captured, like Customer Name, Short Name, Gender, Marital Status, Staff Status, if Staff, Employee ID, Minor status, Date of Birth, Non Resident status, National ID Card No, Address Detail [i.e. Office, Residential etc], Telephone, Fax, Mobile, Telex, Email details, etc. (B) General Details

Branch Code, A/c. Manager, Allow Sweeps, Trade Finance Customer, SWIFT / IFSC / MICR Code, Purge facility, Customer Preferential till Date, DSA ID, Statement requirements, Introducer Details, Charge Turnover Required, Charge Code, Account Level Charges, Customer Level Charges, Credit Card details, ATM / Debit Card Details, TDS Details, Income Tax No. (PAN No.), Financial details of the customer (Net worth, Investment, deposits, fund & Non fund based limits, limits with other banks etc.), Currency in which a/c are maintained, TOD allowed, Withholding Tax details, Customer preferential Interest Dr/Cr details, Language Preference details, etc. (C) MIS Information:

Group, Status, Occupation, Constitution, Bank code, Caste, Community, Health Code, Credit rating, Organization code, Scheme code, sick code, Free Code ( can be utilized to capture any other information like RBI BSR Codes etc.), etc. (D) Minor Details

In case a Customer is a Minor, following additional information need to be captured. Date of Birth, Attains Majority on, and Guardian details, Address etc.

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Bank of India, Management Development Institute, CBD Belapur

(E)

NRE Details

In case a Customer is a NRI, following additional information need to be captured. Nationality, Date of becoming Non-resident, Country details, Relative Name, Local Address, City, State, Postal Code, Country, Non-resident becoming Resident etc. (F) Trade Finance Details

If a customer is an exporter or importer or dealing in Inland trade or having Bank Guarantee or Documentary Credit or Forward Contract facility; following additional details need to be captured. Code given by RBI, IEC Code, Exporter and/or Importer, Native, Review date, SSI/SME, 100 % EOU, Status, Constitution, Inland Trade allowed, Forward Contract details, Documentary Credit details, Bank Guarantee Details, Production cycle etc. (G) Guarantors, Directors, Partners and Joint A/c Holders

As per the constitution of the Customer following additional information are required to be captured. Multiple record of the related party can be captured. Customer ID of the concerned or related Party, Name, Relation, and other details are required to enter. (H) Buyer /Seller Limit Details

CBS system is capable to maintain Buyer / Seller wise limit in case of bill financing, which can track the exposure on individual buyer or seller as per the exposure limit set by the bank. Following additional details need to be captured for the same. Drawee Code, Usance / Sight, CCY Code, Import Limit, Utilised Import Limit, Buy Limit, Utilised Buy Limit, Export Limit, Utilised Export Limit, Sell Limit, Utilised Sell Limit etc. (I) KYC Details

PAN Card, Driving License, Address Proof Telephone Bill, Electricity Bill, Other relevant information regarding identification etc. Additional Fields / Feature for Customer Master Module 1. Linking of A/c - In order to know the Value of the Customer, all A/cs of the customer need to be linked with One Customer ID. This will help the bank to arrive at the surplus after considering the Interest expenditure on deposits from the Income earned from advances Exposure and income earned from other ancillary business. TDS will be deducted from the interest from all linked deposit accounts. TDS can be deducted from any one of the a/c instead of deducting from different a/cs. simultaneously, in case of non-availability of funds in TDS a/c, the system can mark the lien on the deposit a/c for TDS amount.

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Bank of India, Management Development Institute, CBD Belapur

2. Pooling of A/c - This facility provides the customer to manage effective utilization of idle funds lying in different a/cs. This can be customized as per the requirement of the customer, period of transfer, cut off balance in any of the a/c. 3. Staff A/c - For the purpose of getting additional benefit on rate of interest and benefit of exemption / concession in various charges levied by the bank, the Customer ID for the Staff Member need to be given the Employee ID. 4. Back office Functions To provide efficient Customer Services, new Customers Account can be made Back office function. The branch can be allowed to open the accounts with following minimum mandatory fields : Name of the Customer, Date of Birth, Address, Type of the Account to be opened etc. needs to be captured and Customer ID is generated. Rest of the details can be handled at the Back Office.

c>
I>

Account Master Module :

Current / Savings Deposit:-

Following are the common fields and work flow for Current Deposits Accounts and Saving Deposits Accounts CURRENT / SAVINGS: (A) General Details, (B) Interest Details, (C) Payment System Details, (D) Scheme Details, (E) Nomination Details, (F) Joint Account Holder, Partner, Director Details, (G) MIS Codes, (H) Account Limits, (I) Flexi Fixed Deposits Details, (J) Other Details. (A) General Details Customer ID, Account Name, Account Open Date, Branch Code, Fee Level Code, Location Code, Currency Code details, Scheme Code, General Ledger Head, Account Manager, Cash Exception Limit Dr./Cr., Clearing Exception Limit Dr./Cr., Transfer Exception Limit Dr./Cr., Account Report Code, Collect Fees, Turnover Details, Additional Notes, Employee Id., Relative to Employee, Relative Employee ID, Account Statement, Sweep allowed, Turnover Details, Statement Frequency Local Calendar, Dispatch Mode, Mode of Operation, Next Print Date, Contact Phone No., Allow Sweeps, ECS Enabled etc. (B) Interest Details Appropriate Interest Rate Table, Compounding Details, Panel Interest Details, and Concessions Details, Pay Interest, Collect Interest, Customer Preferential, Account Preferential, Account Pegging Details, Tax and Withholding Tax Details, TDS Details, Next Interest Calculation Frequency details etc. (C) Payment System Details Account Number, Amount, Excess / Short Balance details, Round Off details, Value date, Rate Code, Report Code, Ref. No., Particulars, Collect Fees, SWIFT / SFMS Details, DSA Info., Other Optional & Additional fields etc.

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Bank of India, Management Development Institute, CBD Belapur

(D) Scheme Details Cheque Allowed, Recover Fee for Cheque Book Issue, Return Paid Cheque Book, Paid Cheque, Return Cheque Frequency, Account Health Code, Sweep-in Minimum Balance, Nomination, Debit Balance Limit, Maximum Allowed Limit, Credit File No., Debt Acknowledgement Date etc. (E) Nomination Details Name of the Nominee, Registration no., Address, Date of Birth, Guardian Detail etc. (F) Joint Account Holder, Partner, Director Details Relation Type, Relation Code, Designation Code, Customer ID, Address, Communication Details, Print Statement, etc. (G) MIS Code Sector Code, Sub sector code, occupation code, purpose code, mode of advance, type of advance, Nature of Advance, Industry Code, Guarantee Coverage, etc. (H) Account Limits - Sanction Limit, Limit Level Interest, Sanction Date, Expiry Date, Penal Interest, Document Date, Drawing Power details, Renewal Date, Customer / Account Preferential Interest, Limit ID, Withdrawal Against effect, etc. (I) Flexi Fixed Deposits Details - Auto Sweep, Sweep out in Multiple of, sweep Out Deposit period, Sweep out frequency, Interest Rate Code, Repayment Instructions, Tax Category, Auto Renewal, Auto Renewal Period, Auto Closure, etc. (J) Other Details SWIFT details, DSA Information etc.

II>

Important/Additional fields related to Term Deposits

(A) General Detail, (B) Interest & Tax Details, (C) Scheme Details, (D) Transfer In Details, (E) Flow Details, (F) Renewal & Closure Details, (G) Nomination Details (H) MIS Codes (A) General Details A/c Name, A/c Open date, Mode of Operation, Location Code, A/c manager, Cash/Clearing/Transfer Exception Limit, A/c Statement, Frequency of A/c Statement, etc. (B) Interest & Tax Details - Customer preferential Interest, Fix rate or Floating Rate, Resetting frequency in case of Fixed Rate, Interest Rate Code, Interest Credit A/c, Tax Category, Withholding Tax Level, Withholding Tax %, TDS operative A/c ID, etc. (C) Scheme Details - Deposit Type, Value Date, Deposit Period, Break Deposit in Multiple of, Repayment A/c, Linked Operative A/c, Linked Loan A/c, Maturity date, Maturity Value, Total Interest, etc. (D) Transfer In Details - In case of any Term Deposit A/c gets transferred from other branch of the Bank which is not under CBS Network, these details need to be filled in.; Cumulative repayment, Cumulative principal, Cumulative interest Paid, Cumulative Interest Credited, Penalty calculated, Penalty recovered, Penalty waived, TDS Amount, Last Interest Application Date, etc.

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Bank of India, Management Development Institute, CBD Belapur

E) Flow Details Principal Inflow/outflow, Interest Inflow/ Outflow, Installment Inflow, Interest Advanced, Consolidated Interest Inflow, Consolidated Interest Outflow, Penalty Inflow, Repayment Outflow, Total outflow, etc. (F) Renewal & Closure Details Auto Closure, Auto Renewal, Maximum Renewal allowed, Renewal Period, Renewal Amount, Renewal additional Amount, A/c No. for Additional amount, etc. (G)Nomination Details Name of the Nominee, Registration no., Address, Date of Birth, Guardian Detail, etc. (H) MIS Code Sector, Sub sector code, occupation code, purpose code, mode of advance, type of advance, Nature of Advance, Industry Code, Guarantee Coverage, etc.

III>

Loan and Advances:

III A: - For Cash Credit and Over Draft A/cs following details are captured (A) General Details, (B) Interest Details, (C) Payment System Details, (D) Scheme Details, (E) Nomination Details, (F) Joint Account Holder, Partner, Director Details, (G) MIS Codes, (H) Account Limits, (I) Flexi Fixed Deposits Details, (J) Other Details like Payment Details, Document Details etc.

The description of all the above details has already been given under - Current / Savings Deposit A/cs. Additional information is as under: (H) Account Limits Security Details, Review Date, Sanctioning Authority, Limit Level Interest Details, Debits against Clearing Credit limits etc. (J) Other Details Document Code, Received date, Due Date, Expiry Date, [this information can be captured as Multiple records.], Pledge Details, Collateral Security Details, Drawing Power Details like Derived or Maintained or Equal etc., III B: - For LOAN A/cs following are the common fields (A) General Details, (B) Interest Details, (C) Scheme Details, (D) Flow Details, (E) Transfer In Details, (F) Nomination Details, (G) MIS Codes, (H) Joint Account Holder, Partner, Director Details, (I) PDC Maintenance, (J) Document Details, (K) Disbursement Details and Charges Details, etc. A) General Detail - Details as per Current /Savings Deposit A/cs.

(B) Interest Details Interest on principal, Penal Interest on principal Demand overdue, principal overdue Period, Interest on Interest Demand, Penal Interest On interest overdue, late fee for delayed payment, grace period for late fee etc.

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(C) Scheme Details Types of Loan like Term Loan or Demand Loan etc. Education Loan, Staff Loan, Consumer Loan, Mortgage Loan Housing Loan etc., Loan amount, Loan period, Credit proposal no. Review Details, Lien marking for overdue installment, Frequency of repayment of Loan and Interest, Method of repayment, Repayment Currency, Acknowledgement of Debt, Margin, Health Code, Insurance Cover Detail, Refinance Detail, Subsidy Details, processing fee details, Activity code for DICGC, Currency Details, Rescheduling Details, Repayment Holiday details etc. (D) Flow Details - Installment Start Date, Installment Frequency, Frequency Type, Amortization Schedule etc., Rephase EMI details, Loan Pay Off details, unscheduled repayment details, (E) Transfer In Details loan amount, Tenor, Rate of Interest Installment amount EMI, Installment Details, Interest Details, Cumulative Interest details, Discount details. (F) Nomination Details Details as per Current / Savings Deposit A/cs. (G) MIS Codes - Details as per Current / Savings Deposit A/cs. (H) Joint Account Holder, Partner, Director Details - Details as per Current / Savings Deposit A/cs. (I) PDC Maintenance Start Instrument No., No. of PDCs, MICR Code, Amount, Bank Code, Customer ID, Transfer A/c ID etc. (J) Document Details - Document Code, Valid up to Date, Expirer / Review Details etc., No Objection Letter, (K) Disbursement Details / Charges Details Frequency of Charges, Concession in charges, collection, waiver & refund of charges etc., Repayment Method, Dealer Contribution details, DD details [if disbursed through DD], Other Bank account details, Refund details, Amendment and rescheduling details III> - C: - Temporary Overdraft & Over Limit Temporary overdraft [TOD] / Temporary over limits [TOL] can be clean or secured. Generally TODs are granted for a very short period. Following information can be captured for this module. TOD amount, Date of TOD, Interest Rate code, Type of TOD like Single transaction allowed or running limit, Secured or unsecured etc., Number of times permitted, Penal Interest details, Sanctioning authority details, Duration of TOD, Clean / Secured, Status etc., Auto TOD allowed like during Cash, Clearing and Transfer etc., Events for TOD allowed, etc.

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IV>

Security Register:

Various types of securities are offered by the borrowers for availing of credit limits. These securities are used either as the primary or secondary security to cover the advance amount. Security can be movable and or immovable. The CBS System provides a suitable coding system for attaching the security. The information regarding Inspection, Insurance, charges can also be captured under the security register. Security Code, Description, Collateral / Primary, Company code, Unit Value, Face Value, Market Value, Repurchase Value, Margin, Fees details, Currency code, Inspection Details, Insurance Details, Charge Detail, Freeze Details, Demat Details, etc. Above information can have multiple records such as multiple / part lien marking facility. This can also include Book Debts, Shares and paper securities, Gold & Jewellary or any other type of security. Appropriate charges and fees can be automated and customized as per the need of the bank, etc.

V>

Borrower Exposure Maintenance (BEM):

CBS System maintains Borrower Exposure Limits like Fund based, Non-Fund based. With this, consolidated position of all the accounts of a borrower customer can be arrived at. In this module, following additional details are captured: Define all exposure limits, Fund based, non fund based, Types of Facilities like Term Loan, Working Capital Limits etc., Limits and sub limits, Margin, Types of Security, Details of Security, Linking of Accounts, Interchangeability of the Limits, Currency details, Revaluation details, Limit utilisation history, etc.

VI>

Asset Classification and Provisioning Norms [NPA A/cs]

Following additional details needs to be captured: IRAC Norms and parameters details, Security details and linkage with Security Register, Customer ID, Scheme Code, Register Type, Account ID, Interest Calculation details, Currency Details, Manual marking allowed, Stoppage of Interest application, Provisioning details etc.

VII> Written off and Recovery in the Accounts

Based on the position of the NPA A/cs and banks policy, following additional data needs to be captured to utilise this functionality: Value of security, Date of NPA, Write off parameters, types of write off [Regular or Prudential], Accounting details, Interest accrual, Booking and Collection details, Recall date, Lien details, Overdue position, Recovery allowed and other related details etc. In case of recovery in write off a/cs, additional details required to be captured: Value date, Recovery amount, Source details, Treasury or Head Office A/c details, Reversal Reference details, Charges / fees details, booked interest details, currency details, etc.
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VIII> STOCK AUDIT [SA] / CONSORTIUM LENDING:Stock Audit

Normally following details are captured for this module : Periodicity of SA, Limit details [presently Rs.1 Cr and above], Type of the A/cs [CC, WCDL, PCA etc.], Type of Stock [RM, BD, FG etc.], Type of Security [Primary / Colateral], Credit Ratings [Prime / AAA] etc., PSU category, Share of Bank, Amount of Exposure, Auditors details, Relisable Value of Security [RVS] in NPA A/cs etc.

Consortium Lending
Various fields required to be captured for the purpose of Consortium Advance and Meetings are as under: Account No, Lead Bank, Member Bank, Meeting Frequency, 1st Quarter Inspection, 2nd Quarter Inspection, 3rd Quarter Inspection and 4th Quarter Inspection, Address, Total Share of All Banks, Share of the bank and Is Bank the Leader (Y/N). For Meeting, details in various fields as follows: Current Meeting Date (Cannot be a future date), Last Meeting Date, Next Meeting Date, Approval of Last MOM, Date of preparation of Minutes, Date of Communicating Minutes and Comments.

d>

Transactions in CBS

Self Balancing Transactions CBS system allows full control over each type of transaction handled by each group of employees in a bank. Each transaction set is self balancing i.e. the amount of debit & credit entry are self matching and sequentially numbered for proper identification for future references. Transactions can be created online in single and/or multiple currency or as a result of Execution of Standing Instructions, Clearing Processes or Web based transactions. Depending upon the type of transactions, details are filledup and system will also flash the status of the transactions. Entry, Posting and Verification There are three stages of any transaction. These stages are customized by the Bank before implementation of the CBS System. Entry: The data corresponding to a transaction can be entered without any further operation. Unbalanced batch details may also be entered. An unbalanced transaction can be entered with a confirmation from the user. The User ID of the person entering the transaction, the date and the time are captured. If any exception is encountered, an
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Bank of India, Management Development Institute, CBD Belapur

appropriate message is displayed. On completion of data entry, a transaction ID is assigned to each transaction. Posting: After the transaction entry is complete, it should be posted. Posting can be done at the part transaction level. Exceptions encountered are displayed for each part transaction. Only a user who has access to the account or who has entered the transaction and has the authority for posting can post a part transaction. The posting process updates the balance in the account. Verification: Transaction verification is the last activity. The person who has entered and / or posted the transaction cannot verify it. The person entering the transaction can verify the transaction if the transaction has been modified and posted by some other user. To verify a transaction the person must have the required work class. This ensures dual control over transactions. If a person, who has the verifying authority, posts a transaction, the transaction is automatically verified. It is obvious that once the transaction is verified this transaction cannot be reversed through system. This has to be reversed manually. As per the parameters, some of the transactions like System generated transactions are also reversed automatically by the system. Under System Reversal mode, the system creates the reversal transaction and updates the reversal flag of the transaction as reversed. This is stored as reversal flag in the table. Due to some exceptions, if the reversal transaction posting is not going through, this can be posted manually. Cash, Clearing and Transfer There are different types of financial transactions in the Bank Viz. Cash, Clearing and Transfer. Follwing are common fieds to be captured: Account number, Cr. Or Dr. transaction, Currency, Details of Transaction, Other Bank details, Instrumnet no. Clearing Zones, TOD allowed, Penal Interest etc. Following is the process for all these transactions. In Cash type of transactions, the receipt or payment is made by the teller. At the time of receiving the cash, the system debits the cash a/c of the teller and credits the customer a/c and in case of payment, the Customer A/c gets debited and Cash A/c of the Teller gets credited. Hence, cash always gets balanced. This will also facilitate the teller and the cashier to balance their cash in hand on real time basis. In case of single currency cash transactions, only one credit and one or more debits are possible. The sum of the debits is taken as the credit amount and the part transaction is generated by the system. For cash receipts, only one debit and one or more credits are possible. The sum of the credits is taken as the debit amount and the part transaction for debit to cash account is generated by the system.

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In Transfer type of transaction the system is capable of handling single / multiple debit and multiple / single credit or vice versa. The system is also capable of handling the multi currency transaction. Even the cross currency transactions can be handled by the CBS Software. The system balances each transfer set and throws warning in case of unbalanced sets. The system is also capable of providing the facility of posting of partial transactions as well as Dummy (proxy) posting to facilitate the normal functioning of the branches. The tracking of the dummy posting is required to be done by the branch. Some of the transfer transaction where one leg of the transaction is bank induced, the system will generate the balancing voucher. The System generated transactions facilitate the branch to reduce its work significantly. Non Web enabled Transactions To facilitate corporate customers, CBS has facility to prepare the files [e.g. payroll] in the format specified by the bank for processing. This bulk posting facility can be enabled from the Customers place. In Clearing module, there are two types of clearing viz.- outward clearing and inward clearing. Direct or bulk posting process is possible in the CBS Outward Clearing system. The system also supports multi currency transactions by using different clearing zones in the system. Control over the release of zone and regularising the same can be done in customised manner as per the requirements of the bank. The system also facilitats the immediate release of funds in case of high networth customers. The System also has provision to include the post dated cheque in outward clearing on the due date of the cheque. This module also provides the latest technology of cheque imaging and Cheque Truncation. Inward Clearing module is a user friendly and open ended having all the features available in the outward clearing module. System supports the uploading of inward clearing from the centalised location for the local branches as per the soft copy received from clearing house. Additionaly the Inward clearing module provides TOD / proxy / underlien posting facility. Now the CBS system provides the facility to undertake the clearing job by the DSAs/ outsourced third party agencies. There is a provision for Opening and suspending Clearing Zones. In case of any rejections or returns, charges are set up in the CBS System. There is a provision of suspending a zone to prevent addition of any further instruments to the zone. Instrument entry is not allowed after the zone is suspended. To re-start entry of instruments, the suspension must be revoked. All the above three types of transaction viz cash, clearing & transfer can done from any branch in the CBS environment.

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BCTT To cope up with the introduction of BCTT (Banking Cash Transaction Tax), the CBS system provides the facilty to calculate and deduct the BCTT from individual a/cs on daily basis and keep it in some non customer a/c from where the tax can be remitted. Abnormal Transactions There are some abnormal transaction limits, which are set at a parameter level, scheme level and product level where the user can monitor transactions that are being put through an account. Abnormal transaction limits are set for all types of transaction Cash, Clearing and Transfer. There is also a provision to set up limits for new account. Whenever such limits are exceeded, the system puts an entry into a separate table for future reference of the user. Such transactions can be inquired subsequently through Abnormal Transaction Inquiry. Error Handling in CBS environment Banks parameterise different types of error handling rules. Accordingly, the messages get displayed. Normally, there are three types of errors in CBS environment : Warning allows the user to proceed further with a warning message like payment against clearing etc. There will not be any report or noting thereof. Exception allows with the permission or sanction of the higher work class user like Exceeds limit etc. These will be reported in the exception transaction report or Audit Trail. Error no official can allow such transactions like Cheque stopped by the Customer. Parking Accounts A Parking Account is a Temporary Account for routing transactions, where the bank or branch is not in a position to post usual transactions on another bank or branch. Signature handling in CBS

CBS System supports storing and retrieving of signatures of customer/account holders. There is a facility to group signatures into different categories and based on the grouping, assign permissions to users for viewing. Dormant account signatures can be classified separately and access to such signatures controlled. There is a facility to display signatures from local branch databases. Following details are captured: User ID, Customer ID, Operation Instructions, Branch Code , Key word, Delete / Modify Record History etc.

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Standing Instruction Module in CBS Following information needs to be captured: List of SI, Customer Induced or Bank Induced, Account details, Amount of SI, Frequency, Holiday rules, Time of execution like EOD, BOD or any time etc., Charges Details, Auto or Manual allowed, Partial Transaction allowed, Resetting rules, SI rules single or multiple accounts Dr / Cr etc., Advise rules address etc., Advance SI calendar details, etc.

E>

SENSITIVE STATIONERY MAINTENANCE MODULE

CBS System provides a unique facility of maintaining inventory of sensitive stationery like Demand Drafts, Cheque Book, and Fixed Deposit Receipts etc. Like dual control system in physical environment; this facility is also available in CBS environment with the two users. Depending upon the Bank requirements and needs, parameters can be set for accessing, issuing, crossing, verification and payment of stationery items.

Sensitive Stationery like Cheque book maintenance i.e. marking of acknowledgement received, marking caution and revoking caution for cheques reported lost, destroying unused cheques before closure of account, verification/cancellation of changes done through CBS System.

STOP PAYMENT Stop Payment instructions for cheque can be entered only if concerned cheque book has been acknowledged by customer and is duly entered in the system. Therefore, it is necessary that cheque book should be in acknowledged status before any stop payment instructions are entered in the system. There is a system for revocation and cancellation of instructions.

F>

Remittances:-

Demand Draft:For issuing DD from one CBS Branch to another CBS Branch, each CBS branch will be having one Office Account, which will be credited while issuing the draft and debited while paying the draft. At the end of day (EOD) process, DD accounts in various CBS branches will be funded by debiting the DD account of the issuing branch and crediting DD Account of Paying Branch. Advice of Drawing [AOD] is not required in this case.

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Following information is normally required for DD on CBS branches: DD Functions like DD issue, duplicate etc, Date of Issue, Purchaser details, Ref No, Commission details, Concession details, Transaction Type i.e. Cash, Clearing and Transfer, Customer Induced or Bank Induced, Print Details, Mass DD details, Cancelled DD details, Currency, etc. Following information is normally required for DD on Non CBS branches: At the end of day [EOD] DD Advice (AOD) is generated. This will debit the DD Issue Account and credit the MHO or Head Office or Pool Account. The physical advice generated is to be sent to the respective non-CBS System branch (es). Lost DD / Cancellation of DD In case of lost DD or Cancellation of DD; following additional information is required; Details of DD reported lost or to be cancelled, DD issue details, Duplicate DD Check, Charges details, DD Non payment check, Currency details etc. RTGS / NEFT / ECS Module Normally all CBS branches are RTGS / NEFT enabled. Following information is required: IEFC Codes of the beneficiary banks, Beneficiary details, Charge details, Bank/Branch Code of the Receiver Institution Details, Value date, Dr / Cr Account no, Particulars payment details, Reimbursement details, etc. Rest all other fields are same as stated in the DD module. PROCEDURE FOR TREASURY FUNDING TRANSACTIONS: Typically there are two main types of Funding transactions i.e. Payment and Receipt. Payment transaction is one where the branch is in need of funds. Receipt transaction is one where the branch is remitting excess funds to Treasury. In case of Payment type of transactions there will be four sub types: Remittance RBI, Remittance others, TT discounting RBI, TT discounting others etc. CBS supports direct debit of ATM transactions. The cash reconciliation between two branches either on CBS or Non CBS can be possible. For this purpose full details of Account holder or Bank branch details are to be captured. Moreover upon all the Cash Branches migrating to CBS System the cash leg of the transaction will be credited online to the respective Cash Branch thereby reducing efforts for reconciliation.

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G>

TRADE FINANCE / FOREIGN EXCHANGE

Under this Module, following activities are covered:i) ii) iii) iv) v) vi) vii) viii) Bill Maintenance (Inland & Foreign) Bank Guarantee (Inland & Foreign) Documentary Credit (Inland, Foreign& Inward/Outward) Export Finance Packing Credit Remittances (Inward/Outward) Forward Contracts R Returns/IBS BR Statement/NRDCSR Statement

Bill Maintenance - Normally, following key fields are captured in CBS System:-

(A)Type of the Bill, (B) Register Type, (C) Bill Amount, (D) Drawee Details, (E) Lodgment Details, (F) Document Details invoice etc., (G) Other Party Details, (H) Bill Tenor Usance or D.A., (I) Transit Period, (J) Grace Period, (K) Transport Details, (L) Rebate Details, (M) Health Code, (N) Limits, (O) Exchange Rate Details, (P) Charges Details, (Q) Customer Preferential Interest Details, (R) Bills Preferential Interest Details, (S) Information about Transfer/Protest/Realisation/Purchase/Close/Dishonour (T)Margin etc. For Foreign Bill Business, following additional information required:(A) Party Country Details, (B) Currency Details, (C) Remittance Mode SWIFT etc, (D) NTP/Grace Period (E) Notional Due Date, (F) Drawee Bank Details, (G) Correspondent Bank Details, (G) NOSTRO Account Details, (H) Under Documentary Credit Details, (I) RBI Permission Details, (J) Shipment Details, (K) INCO Terms Details, (L) Insurance Details, (M) EEFC Details, (N) ECGC Details, (O) Overdue Charges Details, (P) Co-acceptance Details, (Q) Transfer of Bills Details, De-linking of Bills Details, (S) Dishonour of Bills Details, (T) Recover or Receive of Proceeds of Bills Details, (U)Multi Tenor Foreign Bill Details etc.

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BANK GUARANTEE (INDIAN/FOREIGN): Normally, following key fields are captured in CBS System:(A) Guarantee Type - Inland/Foreign, (B) Customer ID, (C) Guarantee Class Financial/Performance etc., (D) Issue Date, (E) Limit Details, (F) Loan Account Details, (G) Expiry Details, (H) Claim Period Details, (I) Reversal Details, (J) Conversion Details, (K)Invocation Details, (L) Beneficiary Details, (M)Margin Details, (N) Purpose Details, (O)Counter Guarantee Details, (P) Charges Details, (Q) Lien Account Details, ((R) Installment Details In case of DPG etc.

DOCUMENTARY CREDIT (INDIAN/FOREIGN AND INWARD/OUTWARD):-

INWARD DOCUMENTARY CREDIT: Normally, following key fields are captured in case of Inward Documentary Credit in CBS System:(A)Function of IDC, (B) DC Register, (C) Beneficiary Details, (D) Applicant Details, (E) Issuing Bank Details, (E) Currency Details, (F) IDC Amount Details, (G) Expiry Details, (H) Shipment Details, (I) Negotiation Days Details, (J) Type of Documentary Credit Transferable, Confirmed etc. (K) Limit Details, (L) Tenor Details, (M) Correspondent Bank Details, (N) Advising Bank Details, (O) Negotiating Bank Details (P) Reimbursing Bank Details, (Q) Charge Details, (R) Transferee Details, (S) Amendment Details, (T)Reinstatement of IDC Details, (U) Bill Utilisation Details, (V) Closed IDC Details etc.

OUTWARD DOCUMENTARY CREDIT: - Normally, following key fields are captured in case of Outward Documentary Credit in CBS System (A)Outward Documentary Credit (ODC) Register, (B) Applicant Details, (C) Drawee Details, (D) Date of Opening, (E)Date of Expiry, (F) /Place of Expiry, (G)ODC Amount, (H) Tolerance Details, (I) Exchange Rate Details, (J) Limit Details, (K) Margin Details, (L)Party Details, (M) Forward Contract Details, (N) Tenor Details, (O) Shipment and Shipment Term Details, (P) Beneficiary Details, (Q) Country Details, (R ) Negotiation Period Details, (S) Advance Amount Details, (T) Type of DC Details like Transferable, Revocable, Revolving etc., (U) Issuing Bank Details, (V) Bill Fructified Details, (W) Delinking Details, (X) Transport Document Details, (Y) Amendment Details, (Z) NOSTRO Account Details, Commodity Details, License Details, Charges Details, Utilisation Details etc. EXPORT Finance: - Normally, following key fields are captured in case of CBS System:(A)Export Order Details, (B) Currency ID Details, (C) Customer ID Details, (D) Country Details, (E) Notional Rate Details, (F) Margin Details, (G) Revolving Details, (H) Commodity Details, (I) Destination Country Details, (J) Other Party Details (K)Country Details, (L) Closing of Export Order Details etc.

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PACKING CREDIT: - Normally, following key fields are captured in case of CBS System:(A)Customer I/D , (B) Account I/D , (C) Functions Details Disbursement, Off Set etc., (D) Rate Details, (E) ECGC- Premium Details, (F) Party Details, (G) Bills Details, (H) Interest Details, (I) Margin Details, (J) Pegging Frequency Details, (K) PLR Details, (L) Pending/Regularisation Details, etc.

REMITTANCES (INWARD/OUTWARD):INWARD: - Normally, following key fields are captured in case of Inward Remittances in CBS System:(A)Activity Lodgment etc., (B) Register Type Foreign Cheque etc., (C) Bill Purchase Account Details, (D)Operative Account Details, (E) Party Details, (F) Remittance Amount Details, (G) NTP/Grace Period Details, (H) Remittance Mode Details, (I) Against Export, if any, Details, (J) Remittance Status Details Realised etc., (K) Currency Details, (L) Foreign Bank Reference Details, (M) Collecting / Correspondent Bank Details, (N) EEFC Details, (O) Purpose Details, (P) NOSTRO Account Details, (Q) Drawee Bank Account Details, (R ) Passport Details, (S) Intermediary Trade Details like Export/Import etc., (T) Realisation Details, (U) Rejection Reasons Details, etc.

OUTWARD: - Normally, following key fields are captured in case of Outward Remittances in CBS System (A)Activity Details like Lodgment, (B) Register Type Foreign Outward Remittance, (C) Customer I/D, (D) Account I./D, (E) Party Details, (F) Remittance Amount Details, (G) Collecting/Correspondent Bank Details, (H) Remittance against Import Details (if any), (I) Other Party Details, (J) Currency Details, (K) RBI Authorisation Details, (L) Drawee Details, (M) NOSTRO Account Details, (N) Passport Details, (O) Encashment Certificate Details, (P) Country of visit Details, (Q) Purpose of Remittance Details, (R ) Purchaser name and other Details, (S) Advance Payment Details, (T) Intermediary Trade Details (if any), (U) Other Party Details, (V) Realisation-Rejection Details etc.

FORWARD CONTRACTS: - Normally, following key fields are captured in case of Forward Contracts in CBS System:(A)Forward Contract Register Details, (B) Date of booking of Forward Contract, (C) Party Details, (D)Contract Amount and Currency Details, (E) Contract Rate Details, (F) Validity Details, (G) WASH Rate Details, (H) Cross Currency Details, (I) Commodity Details, (J) Limit Details, (K) Trade Document Details, (L) Margin Details, (M) Sanctioned Limit/Drawing Power Details, (N)Utilisation Details, (O) Shipment Details, (P) Tenor Details, (Q)Customer Acceptance Date Details, (R ) Extension of Forward Contract Details, (S) Charges Details, (T) Date of Booking Details, (U) Contract Rate Details, (V) Unutilised Contract Details, (W) Event Type Details, (X) Cancel Forward Contract Details, (Y) Treasury Reference Details, (Z) Linked Bills Details etc.
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Bank of India, Management Development Institute, CBD Belapur

R RETURNS/IBSBR Statement/NRDCSR Statement:

These statements are important statements for the Bank as well as Reserve Bank of India. Normally, following information is captured to generate above statements in CBS System:(A)Foreign Bill Details, (B) Import/Export Details, (C) GR Details, (D) Lodgment of Collection Bills Details, (E) Purchase of Bills Details, (F) Realisation of Collection of Bills Details, (G) Realisation of Purchase of Bills Details, (H) Invocation Details etc.

H>

OTHER SERVICES AND PRODUCTS

H I > SAFE DEPOSIT VAULT Following details are required to be captured in the Locker Module:

Type of Locker, Locker number details, Rent details, Issue details, Rent Collection Details, Key Register, Customer ID, Operative A/c Details, Operation of Locker Details, Branch classification details, Surrender details, Penalty Details, Notice details, Security Deposit details, Staff Details, Term details, Joint Account Holder details, Rent Payment mode details, Privileged details, Nominee Details, Code word Details, etc.

H II>

GOVERNMENT BUSINESS MODULE [GBM]

Designated branches of the Bank are handling Government Business Modules like, CBDT: Excise Duty, Customs Duty, CBEC, SALES TAX: Local Sales Tax, Central Sales Tax, RBI BONDS, PPF, PENSION etc. Banks collecting taxes on behalf of the government identify and designate the branches at various centers. Each Bank l has following three types of Branches: (A) (B) Link Branch at Nagpur, which will coordinate the collections / reimbursements with the Government. Focal Point Branch [FPB] / Nodal Branch, which will do the consolidation work for designated branches [Collection Centers] in their net work and coordinate between the Link Branch and the designated branches. The designated branches or the collection centers to do the actual payment or collections or reimbursements and report on a daily basis to the Focal Point Branch [FPB] to which they are connected.

(C)

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Bank of India, Management Development Institute, CBD Belapur

Following additional details need to be captured in CBS: Type of Tax, PAN Master details, TAN Master Details, Sale Tax No., Ward / Area / Circle No, Details for on line transmission of Tax [OLTAS], DBA creates respective GBM related master in the data base at Data Centre, TOC Slab Maintenance, Account Head Maintenance, Commissionerate details, Penalty details, Scroll details, Assessee Code Master (In case CBEC) etc.

H- III>

Direct Sales Agents [DSA] Module

To track the performance of Direct Sales Agents (DSAs) of the bank and to have customized commission computation logic for the DSAs based on predefined parameters like product type, geography and hierarchy.

I>

NON CUSTOMERS ACCOUNTS

PROFIT AND LOSS ACCOUNT/GENERAL LEDGER ACCOUNTS/SUSPENSE AND SUNDRY ACCOUNTS: Different types of non customers accounts like General Ledger Accounts, P&L Accounts, Suspense accounts and Sundry Accounts in CBS CBS supports auto reconciliation and tracking of such accounts for reconciliation purpose. Some of the important fields under CBS are as under:(A)Type of non customer account viz. P&L, General etc. (B) Partial transaction allowed, (C) Actual amount, (D) System generated transactions details, (E) Originating transaction details, (F) Responding transaction details, (G) Temporary type of account (parking account), (H) Branch advice require G/L Head, subhead, currency details, scheme code, registered types, group details, etc.

J> Web Enabled Products and Service

Online banking offers 24 hours a day, 7 days a week accesability to entire range of Banking Services and Products to the users. Following services are offered as Virtual Banking: 1> Electronic / Home / Internet / PC Banking, 2> SMS / WAPBanking, 3> Tele Banking,

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Bank of India, Management Development Institute, CBD Belapur

Following services and products available through Online Banking Retails. 1> Mini Statement, 2> Account Statement, 3> Cheque Status Inquiry, 4> FFD Account Details, 5> TDS Inquiry, 6> Nominee Details, 7> Maturity Instruction Details, 8> TOD Inquiry, 9> Loan Schedule, 10> Loan Security Details, 11> Fund Transfer - Self & Third Party 12> Scheduling Transfer for future date 13> Transfer fund to different Banks, 14> Mails Compose, Inbox, Outbox, Trash only through the Relationship or Account Manager 15> Central Excise & Service tax Payment, 16> Demat Details, 17> Money Order to Dear ones, 18> Credit / Debit Card Inquiry, 18> FD account opening, 19> FD Pre-closure Simulation, 20> FD renewal, 21> ATM/Debit Request, 22> Stop Cheque Facility, 23> Demand Draft Request, 24> Tele-banking request, 25> Utility Payments (Like Bill payments, Payment of LIC Premium, Mobile bill payments, etc), 26> Online Booking of Train and Railway Tickets. Following additional facilities available to Corporate Customer: Generally all the services available under Retail Internet Banking are also available for Corporate Internet Banking Customers. Additionally, the following features are also available: 1> Multiple User Access, 2> Multi Level Workflow, 3> Complex Fund Transfer Facility / Limit, 4> External Account Linkage for both Cr./Dr. Funds Transfer, 5> Trade Finance - Bills Details, Guarantee Details, Forward Contract details, Request for Letter of Credit, Salary upload for Staff, Request for sending remittances abroad etc. With the help of above information Tele banking Facility can be made available like, Account Balance, Statement of accounts, Stop Payment of a cheque, Status of one cheque, Status of multiple cheques, Cheque book request, Change transaction password, Change telebanking password, Fund transfer, Bill Payments etc. Similarly, SMS Banking is also available to Know the latest balance, Know last 5 transactions, Get statement of account, Change SMS password, Know the status of a cheque, Request for a cheque book (25 leaves), Suspend self from SMS banking, Mail to Relationship Manager, Transfer of Fund

HELP DESK CALL CENTRE AND C.A.R.T.S. MODULE HELP DESK: Banks are running help desk on 24 x 7 basis as single point of contact to assist resolution of problems faced by users of core banking branches. The help desks are connected with the network of all branches with the help desk web page. Various problems related to hardware, software, network or any other issue related to CBS are resolved through helpdesk. The software is prepared in such a way that an appropriate MIS of commonly encountered problems and issues at the Branches can be sorted out and FAQs are being prepared by the Banks.
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CALL CENTRE: In present day environment, call centre concept is very popular in CBS Branches. Customers, prospective customers or any other stake holder of a Bank can approach call centers and inquire about the products and services offered by the Bank. Call centre is also serving as a source of leads for a Bank.

BCP and DRP in CBS

To have redundancy and business continuity, banks are having robust disaster recovery plan and parallel another mini DC at other location. The data is replicated concurrently on the DR server.

3> ADVANCE / OPTIONAL / ADDITIONAL Modules of CBS

a. Card Management System [CMS]

This module is a repository of customer card information and acts as a focal point in various events relating to cards, like issue, reissue and maintenance. An additional feature of this module is the ability to communicate on an online basis for activities like hot carding [hot listing] a card, activation / deactivation of cards etc.

b. Cash Management Module and Channel Financing On line Cash Management and Channel Financing modules are available in CBS System.

c. Leveraging Straight Through-Processing [STP] or E2E Module

The CBS System provides an interoperable and open architecture that ensures tight integration with all delivery channels using standard message protocols. The powerful STP feature ensures that several transactions are completed end-to-end, without manual intervention. Turnaround times can be drastically reduced for issuing cheque books and account statements, thereby enhancing productivity and customer satisfaction. Many Banks are using this Centralisation work flow module very effectively.

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d. Leveraging Tool Kits / Back Office and P & L Modules A unique tool kit comprising Scripting Engine, Workflow, and Remote Application Interface (RAI) provides the much needed flexibility to the Bank, enabling it to easily and rapidly add new business rules, launch new products and modify processes. Using this tool kit, Bank can develop a loyalty reward program for its customers wherein, the bank offers incentives like charge free demand drafts based on certain business rules like maintaining specified minimum balances. Such programs will help the bank reap the twin benefits of customer retention and an increase in low cost funds. With help of this many of the modules can be quickly rolled out within a short time frame and low cost.

Likewise, entire Back Office Operations can be changed over. This provides great relief to branches and their resources can be utilised for other work. ROI on CBS systems depends on how far and how fast these activities are implemented.

This Tool Kit helps the Bank in product wise, Customer wise, Branch wise or any other parameter wise analysis of its operations and ensures sensible and seamless integration of Banks internal and external systems including Back Office and P & L functions. This also includes Risk Management Systems, Third Party Products and Market information / data for pricing options etc.

e. Treasury Management Module

A seamless integration of Banks internal, external systems including Back Office and P & L functions. This function includes Risk Management Systems, Third Party Products and Market Data Systems for pricing options. This System will be boon for the Banks having International presence.

f. Utility Bill Payments Module This module provides a good source of Non Interest Income. CBS system can be integrated with module. This facility can help to increase cross selling of various Services and Products.

g. Insurance Module [both Life and Non Life Insurance] In the era of Financial Super Markets, no Bank can afford to say no a customer or redirect a customer to other competitive Bank. All products are offered at single door step. CBS system provides easy integration of any Third Party Products to augment Banks business.

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h. Additional Modules available in CBS System -

Capital Market and Mutual Funds Module Business Intelligence Module Trend Analysis Module Data Wherhousing and Data Mining Module Human Recourses Management System [HRMS] Regulatory Compliance Module Risk Management Module KYC / AML Module

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