Decker (1992),
You've Got to Be Believed to be Heard
, St. Martin's Press, New York, NY. This book is positionedas a guide to more effective public speaking. It is also useful to help understand how to communicatemore effectively with clients in a variety of situations. Well-researched, easy-to-read, with lots of concrete“how to's” for more effective communication.Frank, Milo O. (1986),
How to Get Your Point Across in 30 Seconds or Less
, Simon & Schuster, New York, NY.This outstanding book is quick, clear, and very useful for everything from voice mail messages to majorspeeches. It helps us to focus our thoughts and express them with clarity, persuasive power, and humor.Kushner, Malcolm (1990),
The Light Touch: How to Use Humor for Business Success
, Fireside Books, Simon &Schuster, New York, NY. A serious book about humor and how to use it. Ideal for those of us who are notnaturally funny, but enjoy a good laugh.
Stone, Douglas, Bruce Patton, Sheila Heen, and Roger Fisher (2000)
Difficult Conversations: How to Discusswhat Matters Most
, Penguin Books, New York, NY. The authors analyze four phases or components of conversations: “What Happened?” Feelings, Identity, and Learning. They provide a framework to helpmanage difficult conversations on a wide variety of themes from professional and personal settings.
Tannen, Deborah (1986),
That's Not What I Meant!,
Ballantyne Books, New York, NY, and (1991),
You Just Don't Understand,
William Morrow and Company, New York, NY. Both of these books show howdifferences in linguistic style lead to misunderstanding, conflict, and mistrust between people of differentbackgrounds, cultures, and sexes. Very useful as a guide to diagnosing why communication breaks down,and how to communicate more effectively.Tannen, Deborah (1994),
Talking From 9 to 5: Women and Men in the Workplace: Language, Sex, and Power,
William Morrow, and Company, New York, NY. This book gives a number of remarkableinsights about differences in communication style between men and women, and across differentcountry cultures. It shows how differences in conversation style may subtly undermine a person’sattempts to be understood, to exert influence, and to mobilize support for a new product, project, oridea. Chapters Two (Conversation Rituals), Three (Indirectness at Work), Five (The Glass Ceiling), andNine (Talking at Meetings) were especially useful.
3. Creativity, Individual Decision Making, and Individual Performance
Adams, James L. (1974),
Conceptual Blockbusting
, W. W. Norton, New York, NY. A classic on how to stimulateyour individual ability to think conceptually, and thereby become more creative, from a member of Stanford’s Engineering School Faculty. Lots of games and exercises sprinkled through the text make this avery interactive book..Adams, James L. (1986),
The Care and Feeding of Ideas
, Addison-Wesley, Reading, MA. The sequel to
Conceptual Blockbusting
, This book offers a lion’s share of innovative and pragmatic insights on how tomanage in situations of creativity and change.82077.doc Page 3 2/9/08
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