J.D. Power and Associates 2012 U.S.

Customer Service Index (CSI) StudySM

Customer Service Index Ranking Mass Market Brands
(Based on a 1,000-point scale) JDPower.com Power Circle RatingsTM for consumers:
850

600

650

700

750

800

MINI Buick GMC Chevrolet Hyundai Ford Volkswagen Kia Honda Mass Market Brand Average Nissan Mazda Toyota Chrysler Subaru Mitsubishi Ram Scion Jeep smart Suzuki Dodge

809 805 803 801 791 786 785 782 778 778 774 767 766 760 760 759 754 752 741 740 740 739

Source: J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) StudySM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. JDPower.com Power Circle Ratings are derived from consumer ratings in J.D. Power studies. For more information on Power Circle Ratings, visit jdpower.com/faqs. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.