ISO 9000---TQM ,

TQM ,:
1. ,,
, AHP
SWOT(Strength, Weakness, Opportunity, Threat,,,,
)(Balance Scorecard),
, KPI (Key performance Indicators),
,
2. ISO 9004 2009 ,
,,
,,

3. ,,,,

,,
,(),
,
,,(,)

(,,,),

, ISO 19011 (CNS 14809) 3.1 :

,,,
; 3.2 :
3.3

,,
,ISO 19011 3.10
:
,

,
,(Audit findings),
,,
:,,
,
,,
,,,,

,, common sense(),
,,(
);:,;
,;,,,,
,, ISO ,
,
,,

,(),
,,,
, e KM ,
,,,, PDCA , TQM

, ISO 19011
::
1. ,,
, ISO 9001 2008 8.2.2 :
,,

,,,

2. ISO 9000, ISO 14000, OHSAS 18001, ISO 27001

ISO 22000, ISO 13485, TL9000,
ISO/TS 16949 , AS 9000 ,
,
,

3. ISO 19011 2011(2002 ISO 10011) ISO

9004 ,

4. 1 ,
ISO ;
,,,,
,
,,

,,
,,,
,
,,

,?,
:
(First Audit);
(2nd Audit);

(3rd Party Audit);

,(),
,,,,
ISO ;,
, ISO ,,
,,,,

A. ,,

 (Cross-plant audit), A,B,C ,

, A B ;
B C : C
A ,,
,,:
A1. ,,
,,,
,(Lessons learnt)
A2. ,
,,

A3. ,,(Best
practice) (KM System)
(Paradigm shift)

B. ,,,
,, 3rd
party ,,
,,
, DGQ()VDA

volume-6 , TUV ;
Ford/GM/ Chrysler, ISO/TS 16949
,, 3rd party
,,,
,,
Win-Win ,, N
,,

C. , HP, Dell, IBM, Apple, Sony

, QSA/QPA ((Quality
System Assessment/ Quality Process Audit Checklist),
SQA (Supplier Quality Assessment)
, OEM (Original Equipment Manufacturing),
,,
,,
Lean/Cellular production(/) 5S
/;,;
AQL
; SPC real time shop floor control
/();,

(,),(ESD)(MSD)
,,
,,
,, QSA, QPA ,
(Pre-Audit),, 2006~2007
(Wistron),,,
(,,
QA ), 40
ISO 9001 ,

,(/)
,,
,,,
,,,
(SCM, Supplier Chain Management),
,
,
,,,
,,

,,,

,,
ISO 19011 (
),:,
,,,
,,,
,,
,,
,,,,
,,,
,,--
,,,
,,,
;,

,:,
,

,,,,
,,

:
1. ISO 9000, ISO 14000, OHSAS 18001, ISO 27001, ISO
22000, ISO 13485, TL9000,ISO/TS 16949, AS 9000
2. DGQ, VDA Volume-6
3. ISO 19011, ISO 10015
4. : quotations on just about everything from
the greatest mind of the twentieth century / ,
; .-- : , 2003[ 92],
p.118-119
5. :, supplier ,
,;
, CNS 12680 3.3.6

() ISO 19011

()

5 2

03/16/2012

40

24

15

15

20