ISO 9000--TQM

ISO 9000 1987 ,

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,,,
,(TQM, Total Quality Management),
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3rd party , ISO 9000
, ISO 9000 ,,
TQM ,,,
,
ISO 9000 :
1. (Customer focus)
2. (Leadership)
3. (Involvement of People)
4. ( Process Approach)
5. (System Approach to Management)
6. (Continual improvement)
7. (Factual Approach to Decision Making)
8. (Mutually Beneficial Supplier Relationship)
,:

Management responsibility
Management responsibility

(
)

(
)

Resource management
Resource management

Measurement analysis and

Measurement analysis and
improvement
improvement

Product realization
Product realization

,,?,
,,,
,,,,
,(Knowledge
management database),(Synchronize)
,,,
,,,
ISO 9000 , ISO 9000 ,
,,
,

,
,/,, Bill Creech
1994 TQM , TQM ,
,(Cornerstone or Foundation),:
1. (Organization),,
2. ,(Product)(Dollar
Sign)
3. , (Process Effectiveness and
Efficiency) ,,
4. ,,,
(Teamwork and Collaboration),
5. ,,,,
,
,, ISO 9000 2005 3
, ISO/TC 176 ISO 9000
,
3.1

Quality

3.2

Management

3.3

Organization

3.4

Process and Product

3.5

Characteristics

3.6
3.7

Conformity
Documentation

3.8

Examination

3.9

Audit

3.10 Quality Management for Measurement

Processes

Check

Action

Do

Plan

(Leadership)(Commitment) (0.2.b 2.5),

ISO 9000 ,,
,X :

:
1. :
2. :,
3. :
4. :(Official),,

5. :->->,
,(i.e, )
6. :,
7. :(),
8. :() ()
, TQm ISO 9001 :

8.2.2
5.6

4.2
4.2.2

5.5 8.2.4

6.

7.6

8.1

4.2.3

6.1

8.2

4.2.4

6.3

(Machine)
6.4

8.4

(Environment)
8.2.4

7.1

7.3

8.3

7.4

8.5
8.5.1

(Material)
7.5

8.5.2

8.5.3

7.6

7.3

7.2

8.1

7.4

8.2.3

8.2

(Material)
7.5

8.4

8.2.2
5.6

5.3

(Method)
5.3

6.2

5.2

(Man)

8.2.1

4.2
8.3
4.2.2

5.2
8.2.1

4.2.3 8.5

4.2.4 8.5.1

8.5.2
8.5.3

5.1

Check

5.5

6.
6.1
6.3 (Machine)
6.4
(Environment)

8.
,
8.2.4

7.6

7.
8.1
8.2

8.4
7.1

7.3
7.4 (Material)

7.5
(
)

8.2.2

5.6

7.2
8.2.3
(Method)

5.3

Action

4.2
4.2.2
4.2.3
4.2.4

8.3

8.5
8.5.1

8.5.2

8.5.3

5.
5.1
5.2
8.2.1

5.4 Plan

Do
6.2 (Man)

, ISO 9001 ,
,,,

,,,
,,,
ISO9000-TQM , 2 ,:

,,,
(), ISO 9000-TQM

,, AHP ;
, SWOT ,,
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(Bottom up management);,
,,
(Top down management); Six sigma
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Shop floor control
TPM ,,
, 8D team,, 5S
4M1E( Man, Machine, Material, Method, Environment)

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(Ca, Cp, Cpk),TRIZ DFX ,
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, win-win ,
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,(
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(,,RoHS
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,,
, ISO 9000 TQM ,,
,, ISO/TS 16949
2009 , QSA(Quality System Assessment), APQP,
PPAP, FMEA,MSA, SPC
, ISO 9004 2009 ,,
,,,,
,,, 9004

[1]

Bill Creech, 1994, The Five Pillars of TQM: How to Make Total Quality

Management Work for You

[2] ISO 9000: 2005, ISO 9001: 2008, ISO 9004: 2009
[3] AIAG, ISO/TS 16949 2009
[4] Genrich Altshuller, 1998, 40 Principles: TRIZ Keys to Technical Innovation,
[5] ,, 2003 ,
[6] , 2009, ,
[7] George, Michael L./ Maxey, John/ Rowlands, David/ Price, Mark, 2004, The
Lean Six Sigma Pocket Toolbook: A Quick Reference Guide tonearly 100 Tools for
Improving Process Quality, Speed, and Complex
[8] Thomas. L. Saaty, 1971, AHP-Analytic Hierarchy Processu11111111

Plan

Do

4- 5-

Check
8- ,

6- 7- ,

Action
9-

2.0

2.0

1.6

2.0

1.7

2.0

3.0

3.0

3.0

3.0

3.0

3.0

5.0

5.0

5.0

5.0

5.0

5.0

---
4-

5.0
4.0
9-

3.0

5-

2.0
1.0
0.0

8- ,,

6-

7-

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?()

?()

?(

, A.1

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?(
)

?(

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(Level 1)

(Level 2)

(Level 3)

(Level 4)

(Level 5)

4.3

4.4

4.2

2
5

4.1

5.4

5.3

5.1(
)
5.2

6.5

6.4

6.3

6.1

6.2

7.1

7.2

6.7

6.8

6.6

8.1(

)
8.2

7.3

8.3.1()

8.3.2

8.3.3

8.3.4

KPIs

8.5

8.4

8.3.5

9.3

9.1


9.2

9.4

//
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