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Table Of Contents

Executive summary
World e-government rankings
World e-government rankings
1.2 Global leaders at a glance
1.3 Regional comparisons
Box 1.2 Tunisia national portal
Map 1.2 Sub-regions of the Americas
Box 1.3 Mexico’s alternative approach
Box 1.4 Brazil: Expanding services
Map 1.3 Sub-regions of Asia
Box 1.5 Integrated services in Kazakhstan
Box 1.9 Pakistan in the forefront of e-passport
Box 1.10 Singapore in the vanguard of countries
Box 1.11 Israel consolidates e-services
Box 1.12 Saudi Arabia offers innovative e-services
Map 1.4 Sub-regions of Europe
Box 1.15 Denmark: Providing multiple choices
1.4 Least developed countries
1.5 Post-conflict countries
1.6 Conclusion
Progress in online service delivery
Progress in online service delivery
2.1 Online service rankings
Box 2.1 Bahrain, a leader in Western Asia
2.2 Trends in e-service provision
Box 2.3 Kazakhstan: A leader in e-participation
Depth of e-participation
Box 2.4 Colombia: E-participation
Box 2.5 Australia: E-participation
Box 2.8 Brazil: Special section on Rio +20
2.3 Conclusion
Taking a whole- of-government approach
Taking a whole-of-government approach
3.1 E-government harmonization in practice
Box 3.4 Malaysia “no wrong door” policy
Box 3.5 Cloud computing
3.3 Conclusions
4.1 Global and regional trends
Box 4.2 Turkey: UYAP SMS information system13
Box 4.4 ServiceOntario of Canada19
4.3 Conclusion and recommendations
An automated search for barriers to usage was
5.2 Conclusions and policy recommendations
6.1 E-service usage: The current landscape
Survey methodology
Map 7.1 Regional groupings
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unpan048065

unpan048065

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Published by Samir Sachdeva

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Published by: Samir Sachdeva on Mar 30, 2012
Copyright:Attribution Non-commercial

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04/26/2014

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