E-GOVERNANCE

Discussion Points

◦ Development of E-governance
◦ Phases of E-governance
◦ Factors to be taken when implementing
E-governance
Development of E-governance
The key elements in
developing
e-governance
• International, national and regional cooperation.
• Harmonization of the legal framework and regulation.
• Ensuring a minimal package of interconnected and interoperable
e-services.
• Promoting ICT skills and digital literacy in a non-discriminative
manner.
• Educating and preparing the population of less-developed
regions for the Information Society and encouraging e-readiness.
• Running pilot e-services in less-developed regions together with
the proper technical assistance.
The key elements in developing e-
governance
• Developing e-learning and suitable ICT content.
• Developing e-participation and the inclusion of various social categories
in policymaking and decision making, even by using new media
technologies, such as social networks.
• Usage of mobile communication as infrastructure for the dissemination
of e-services.
• Increasing the transparency in decision making and budget spending by
implementing e-services.
• Involving the citizens in all aspects of local and national public
administration processes.
• Increasing the quality of life in all its aspects through better e-services
and access to knowledge.
Phases of E-governance
Gartner’s Four Phases of E-government model
Presence of simple information providing
Presence passive website indicating the same level of
information as informative brochure.

Interaction Offers interactions between G2C, G2B,

and G2G. This includes providing email
contact, forms for taking in the questions
and providing informational responses.

Involves the ability to make

Transaction financial transactions to avail
government services.

Transformation makes use of

available data and learning
Transformation from transactions to transform
governance and existing
processes.
◦ Insert Picture
 UN’s Five stages of E-government model
There is full
integration of
e-services
Users can across
actually avail
administrative
government
and
Government Users can services by departmental
An online interact with making
sites increase boundaries.
presence is department payment on
content, become
established more dynamic. through a set of website.
through official Seamless
The content is forms, and
website. updated more email. Transactional 5
Information is frequently.
basic, static and Interactive 4
limited.
Enhanced 3
Emerging 2
1
 Layne and Lee Study
Four stages of e-government model

Department’s website
Initial efforts of
becomes able to transact
Catalogue Transaction
government is focused on
establishing an electronically, citizens
can avail government
online presence. services.

Attempts to integrate Integration across

vertically with various
levels of government Vertical Horizontal different functions
and services.
such as local, state and
federal.
Integration Integration
 World Bank’s
Three Phases of E-government model

Tr Enables electronic transactions and simplifying

an government processes. Government, Business, and Departments

can avail services by making a payment.

sa
ct Interaction with government involves two-way
communication, where citizens can communicate and
get a response back from government through e-mail,
Interact submitting a form, or suggesting a feedback.

Government Departments publish

information on services, and department
Publishing related activities on their website.
Factors to be taken when
implementing e-governance

External Internal Institutional

• Socio-economic • Political • Regional
• Environmental • Financial resources Competitiveness
and GDP • Vibrant democracy
Thank you