E-GOVERNMENT 3.
E-Commerce – The electronic exchange of money
What is e-government?
 It refers to the use by government agencies of
information technologies that have the ability to
transform relations with citizens, businesses, and
other arms of government (World Bank).
 It is also defined as utilizing the Internet and the
world-wide-web for delivering government
information and services to citizens (UN).
 "The use by the Government of web-based Internet
applications and other information technologies,
combined with processes that implement these
technologies, to:
a) enhance the access to and delivery of
Government information and services to the
public, other agencies, and other
Government entities or
b) bring about improvements in Government
operations that may include effectiveness,
efficiency, service quality, or transformation
 E-Government refers to the use of ICT by the
government to enhance access to and delivery of
services to bring about efficient, responsive, ethical,
accountable, and transparent government. (House
Bill (HB) No. 7327)
(House Bill (HB) No. 7327 is titled, “An Act institutionalizing
the transition of the government to E-Governance in the
digital age, creating for the purpose the Philippine
Infostructure Management Corp. and appropriating funds
therefor”)
Evolution of E-Government
 While the term of e-government has only been in
general use in the past ten years, the phenomenon
has been developing since before the 1980.
 E-government can be described as arising from the
interactions between three separate sets of forces,
each of which has gone through its own evolution
Management Government
ICT
Concept Itself
FOUR DIMENSIONS OF E-GOVERNMENT
1. E-Services – The electronic delivery of government
information, programs, and services often (but not
exclusively) over the Internet.
2. E-Democracy – The use of electronic
communications to increase citizen participation in
the public decision-making process.
for goods and services such as citizens paying taxes
and utility bills.
4. E-Management – The use of information
technology to improve the internal management of
government.
Primary Goals of E-government
Successful E-government should aim to meet three:
 Improve the quality, cost, accessibility, and speed of
delivering government information and services
 Make government more accountable by increasing
more opportunity for citizens closer to elected
officials and public servants
 Organize the production and distribution of public
information and services in new ways, that is, to
transform government services to meet citizens’
needs in automated world.
The Purpose Of E-Government
 The purpose of e-government is to take advantage of
the new technology to provide better services to the
citizens as well as the internal reconstruction of the
state
Five Stages of E-Government Evolution
 Stage 1: Emerging Presence
Static information (limited & basic), online presence
(official website: inks to ministries/departments; links to
regional/local government
 Stage 2: Enhanced Presence
Provides unidirectional information: policies, laws and
regulation, reports, newsletters, and downloadable
databases The user can search for a document and there
is a help feature and a site map provided.
 Stage 3: Interactive Presence
Online services in interactive mode downloadable forms
for tax payment, application for license renewal. Audio
and video capability is provided for relevant public
information. The government officials can be contacted
via email, fax, telephone and post. The site is updated
with greater regularity to keep the information current
and up to date for the public.
 Stage 4: Transactional Presence
Two-way interaction government 2 citizen: includes
options for paying taxes, applying for ID cards, birth
certificates/passports. license renewals etc. submit these  Create a kind of participatory government
online 24/7.
Disadvantage of E-Government
The citizens are able to pay for relevant public services,
such as motor vehicle violation, taxes through their  Heavy cost of training and investment
credit, bank or debit card.  Dependence on the computer
 The digital divide
Are able to bid online for public contacts via secure  The risk of digital attack
links.  The need to create e-government
 Stage 5: Networked presence
Most sophisticated online e-government: integration of E-GOVERNENCE
G2G, G2C, G2B, G2E interactions. The government
encourages participatory in decision-making and is What is E-Governance?
willing and able to involve the society in a two-way
 It is the use of information and communication
open dialogue. web comment form & online consultation
technologies (ICTs) at various levels of the
E-Government Focuses on Four Areas government and public sector and beyond, for the
purpose of enhancing governance (Holmes, 2001).
Citizen-Centered Serviced  E-Governance several dimension and related factors
influence the definition of E-governance. The word
"electronic" in the term e-Governance implies
technology driven governance.
New skills and Information as a  E-Governance is the application of Information and
working public resource communication Technology (ICT) for delivering
relationship government Services, exchange of information
communication transactions, integration various
Accountability and stand- citizens (G2C), Business(G2B), Government-
Management to-Government(G2G) as well as back-office
Models processes and interactions within the entire
government frame work
 Refers to the use by government agencies of
Advantages of e-government in Public Administration information and communication technologies (ICT)
that have the ability to transform relations with
 Paper reduction citizens, business, government employees, and other
 Transaction efficiency arms of government in the delivery of services. For
 Improved governance the World Bank, it is the use of ICT to improve the
efficiency, effectiveness, transparency, and
Challenges of e-government in Public Administration
accountability of government.
 Trust  Is a tool by which limitations of time, distance, and
 Resistance to change cost are reduced, thereby enhancing citizens' access
 Digital divide to government services.
 Cost  The application of information and communication
 Privacy and security technology for improving governance by enhancing
government's role in service delivery, public
Advantage of E-Government administration, and democracy. promotion of
participatory.
 Providing public electronic and integrated services
 Eliminating social inequality
 Permanent education
Evolution of E-Governance in the Philippines
 Rebuilding relations between governments and the
people
 Economic development
 The National Computer Center
1971 (NCC) was established by Executive
Order 322
NCC was designated the primary
agency to government with the
responsibility of directing IT use for
1978
national d1evelopment and
rationalizing computerization in the
country.
Creation of the National Information
Technology Council (NITC) by
1994 Executive Order 190 the highest
planning and policy advisory body of
IT matters
Government launched IT21
Electronic Commerce Promotion
1998
Council (ECPC) was created
Executive Order 468
Government Information System Plan
(GISP) was approved and adopted as
2000
a framework of all computerization
effort
Merging of NITC and ECPC to form
2002 Information Technology and
Electronic Commerce Council
(ITECC) EO 264.
2003 e-Procurement Act
Creation of Commission on
2004 Information and Communications
Technology (CICT)
2011 Data Privacy Act
2012 Cybercrime Prevention Act
Four (4) Types of Interactions in E-Governance
1. Government-to-government (G2G) - Initiatives the
history of electronic data sharing of data or
information system between government agencies.
The primary of objective G2G is to support the
initiatives taken under e-governance services for
improving the communication data sharing and data
accessing, it helps in making the implementation of
the government procedures in an effective and
efficient manner.
 Inter-Departmental Interaction
 Reporting, budgeting and planning to
administrative, P&D and financial departments.
 Interaction among multilevel governments
 Local Governments, Provincial Governments
and
 Federal Government
 Notices, summaries and policies for different
departments
 Inspections, observations and inquires
 Interaction between control offices and field
offices
2. Government-to-business (G2B) – initiatives that
has been taken to make an interaction between
commercial business sector and the government for
accessing online business and business information
and services.
 e-Procurements
 Tendering
 Expression Of Interest
 Request For Proposal
 Technical Evaluation
 Financial Evaluation
 Contract Awarding or Purchase Order
 NOC & Licenses
 Cinema, petrol pump, etc.
 Trade, Business and Industrial Policies
 Guidelines for different businesses
 Tax e Filing
 Loaning: Application submission, inspection
verification sanctioning using case management
system and track and trace system.
3. Government-to-employee (G2E) – initiatives it is
the online facilities provided to the employees for
applying leave, retrieving record for salary payment.
The main objective G2E is to bring the employees
together and to improve knowledge sharing. Also,
enables the relationship between employees,
government institution, and management.
All Service Matters (from joining to retirement)
 Appointment
 Joining
 Payroll
 Transfer
 Deputation
 Leave
 Allowance
 Deductions
 Promotions
 Loaning
 Qualification updation Expertise
 Professional courses, seminars conferences
 Inquiries
 ACRS
 Retirement
 Pension

4. Government-to-citizen (G2C) – initiatives are the

activities made by the government for delivering the
online formation and services to the citizens.
 All gov to citizen information should available
online
 News
 All public-department interaction forms
 On-line form submission
 Transactions (payments)
 Revenue collection, payment of utility bills
 On-line complaints
 Track & Trace System: e-citizen can trace all his
own complaints and submitted cases and can get
online updated info (case situation, any objection,
rejection or approval)
 Citizen Registration: Birth and marriage reg. ID
Card, Domicile, Driving License, Job matching,
Land use application
Four (4) Pillars of E-Governance
1. Process – as an e-government projects are rolled
out across the country people within outside the
government will play an important role in ensuring
the success of these projects. The scale of
transformation is huge a enormous resources not
only in terms of money but also the expertise, skills,
and commitment of the people will be required
2. People - it is about transforming government
processes and creating new relationships between
the government and its citizens and businesses a
fresh set of process parameters and related
workflow should be created without creating
unmanageable and chaotic changes to maintain the
consistency and sustainability of the process
3. Technology - it is the overall architecture and
roadmap for e-government.
4. Resources - new technologies demand new types of
implementation models adapting conventional
procurement methods would not take us on the path
of e-government. In the conventional approach the
project ownership lies with the public sector itself
along with the responsibility for funding it and
bearing the entire risk.