1
H
ARVARD
S
CHOOL OF
P
UBLIC
H
EALTH
/WBUR/ B
LUE
C
ROSS
B
LUE
S
HIELD OF
M
ASSACHUSETTS
F
OUNDATION
/ R
OBERT
W
OOD
J
OHNSON
F
OUNDATION
SICK IN MASSACHUSETTS:Views on Health Care Costs and Quality
Overall Results
This survey was conducted for the Harvard School of Public Health, WBUR, the Blue CrossBlue Shield of Massachusetts Foundation, and the Robert Wood Johnson Foundation viatelephone by SSRS, an independent research company. Interviews were conducted April 19
–
May 7, 2012, among 1001 Massachusetts residents age 18 and over.
Number of interviewsMargin of error(percentagepoints)
Total sample 1001 ±4.0
“Sick” respondents
500 ±5.1Hospitalized respondents 260 ±7.2
“Sick”
respondents are defined as those who said they had a serious illness, medical condition,injury, or disability requiring a lot of medical care OR who had been hospitalized overnight inthe past 12 months.
Table of Contents
Page
I. Overall Assessment of Health Care Costs and Quality 2II. Assessment of Specific Quality Issues and Reasons for Quality of Care Problems 4III. Assessment of Specific Cost Issues and Reasons for Cost Problems 8IV. Attitudes about Doctors 13V. Sick in Massachusetts: Experiences with Hospitalization (
among those who had beenhospitalized overnight in the past 12 months)
14VI. Sick in Massachusetts: Experiences with Quality
(among those who had a seriousillness, medical condition, injury or disability requiring a lot of medical care or who had been hospitalized overnight in the past 12 months)
17VII. Sick in Massachusetts: Experiences with Health Care Costs
(among those who had aserious illness, medical condition, injury or disability requiring a lot of medical care or who had been hospitalized overnight in the past 12 months)
21VIII. Demographics 25
2
I.
O
VERALL
A
SSESSMENT OF
H
EALTH
C
ARE
C
OSTS
A
ND
Q
UALITY
(Asked of half of total respondents; n = 502; one-half of sick, n = 244)
1a. Generally speaking, do you think the quality of health care is a problem for the country, or not aproblem? (
If a problem, ask:) Do you think it is a very serious problem, somewhatserious, or not too serious a problem?
Very seriousproblemSomewhatseriousNot tooseriousNot aproblem
Don’t
know/Refused
Total 33 28 4 33 2Sick 32 28 5 31 4
(Asked of half of total respondents; n = 499; one-half of sick, n = 256)
1b. Generally speaking, do you think the quality of health care is a problem for Massachusetts, ornot a problem? (
If a problem, ask:) Do you think it is a very serious problem, somewhatserious, or not too serious a problem?
Very seriousproblemSomewhatseriousNot tooseriousNot aproblem
Don’t
know/Refused
Total 16 18 8 55 3Sick 20 17 7 52 4
(Asked of half of total respondents; n = 502; one-half of sick, n = 244)
2a. Generally speaking, do you think health care costs are a problem for the country, or not aproblem? (
If a problem, ask:) Do you think it is a very serious problem, somewhatserious, or not too serious a problem?
Very seriousproblemSomewhatseriousNot tooseriousNot aproblem
Don’t
know/Refused
Total 63 28 2 6 1Sick 67 20 3 8 3
(Asked of half of total respondents; n = 499; one-half of sick, n = 256)
2b. Generally speaking, do you think health care costs are a problem for Massachusetts, or not aproblem? (
If a problem, ask:) Do you think it is a very serious problem, somewhatserious, or not too serious a problem?
Very seriousproblemSomewhatseriousNot tooseriousNot aproblem
Don’t
know/Refused
Total 42 31 3 18 6Sick 50 28 4 15 4
3
(Asked of half of total respondents; n = 502; one-half of sick, n = 244)
3a. Do you think the quality of health care in this country has gotten better over the last five years,gotten worse over the last five years, or stayed pretty much the same?
GottenbetterGottenworseStayed thesame
Don’t
know/Refused
Total 28 25 44 4Sick 33 27 37 3
(Asked of half of total respondents; n = 499; one-half of sick, n = 256)
3b. Do you think the quality of health care in Massachusetts has gotten better over the last fiveyears, gotten worse over the last five years, or stayed pretty much the same?
GottenbetterGottenworseStayed thesame
Don’t
know/Refused
Total 23 19 51 6Sick 31 21 44 5
(Asked of half of total respondents; n = 502; one-half of sick, n = 244)
4a. Do you think the problem of health care costs in this country has gotten better over the last fiveyears, gotten worse over the last five years, or stayed pretty much the same?
GottenbetterGottenworseStayed thesame
Don’t
know/Refused
Total 6 70 22 2Sick 4 73 18 5
(Asked of half of total respondents; n = 499; one-half of sick, n = 256)
4b. Do you think the problem of health care costs in Massachusetts has gotten better over the lastfive years, gotten worse over the last five years, or stayed pretty much the same?
GottenbetterGottenworseStayed thesame
Don’t
know/Refused
Total 8 56 28 7Sick 11 63 20 6
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