Professional Documents
Culture Documents
User Guide
Version: 7.0
SWD-1845586-1026101043-001
Contents
Basics.................................................................................................................................................................................................................. About the BlackBerry Desktop Software............................................................................................................................................................ Add your smartphone to the BlackBerry Desktop Software.............................................................................................................................. Add your tablet to the BlackBerry Desktop Software........................................................................................................................................ Activate your smartphone with a BlackBerry Enterprise Server........................................................................................................................ Prerequisites: Bluetooth connections................................................................................................................................................................ Connect your smartphone to your computer using Bluetooth technology....................................................................................................... Start tasks automatically when you connect your smartphone......................................................................................................................... Delete all data on your smartphone................................................................................................................................................................... Reset the BlackBerry Desktop Software settings............................................................................................................................................... Remove your settings from the BlackBerry Desktop Software.......................................................................................................................... Check for BlackBerry Desktop Software updates............................................................................................................................................... Find more information....................................................................................................................................................................................... Troubleshooting: Basics...................................................................................................................................................................................... Backup and restore............................................................................................................................................................................................ About backing up and restoring data................................................................................................................................................................. Back up smartphone data or tablet data............................................................................................................................................................ Restore smartphone data or tablet data............................................................................................................................................................ Synchronization.................................................................................................................................................................................................. About synchronizing your organizer data.......................................................................................................................................................... Prerequisites: Synchronization........................................................................................................................................................................... Turn off wireless synchronization...................................................................................................................................................................... Configure your contact options.......................................................................................................................................................................... Configure your calendar options........................................................................................................................................................................ Configure your memo options........................................................................................................................................................................... Configure your task options............................................................................................................................................................................... Synchronize your organizer data........................................................................................................................................................................ Change your conflict notification....................................................................................................................................................................... Receive a prompt to confirm your synchronization changes............................................................................................................................. Save log files to your computer.......................................................................................................................................................................... Troubleshooting: Synchronization..................................................................................................................................................................... Applications........................................................................................................................................................................................................ About applications............................................................................................................................................................................................. Add, update, or delete applications on your smartphone................................................................................................................................. Add a display language to your smartphone...................................................................................................................................................... Troubleshooting: Applications........................................................................................................................................................................... 4 4 4 5 6 7 7 8 8 9 9 9 10 10 11 11 11 11 13 13 13 13 14 14 15 16 17 17 18 18 18 22 22 22 22 23
Software updates............................................................................................................................................................................................... Update your BlackBerry Device Software.......................................................................................................................................................... Update your BlackBerry Tablet OS..................................................................................................................................................................... Receive notifications for software updates........................................................................................................................................................ Switch to a new smartphone or new tablet....................................................................................................................................................... About switching to a new smartphone or new tablet........................................................................................................................................ Switch to a new smartphone.............................................................................................................................................................................. Switch to a new tablet........................................................................................................................................................................................ Mobile Internet or tethering.............................................................................................................................................................................. About using Mobile Internet to tether your smartphone.................................................................................................................................. Set up your Mobile Internet settings................................................................................................................................................................. Connect to the Internet using your smartphone as a modem........................................................................................................................... Certificates for your smartphone....................................................................................................................................................................... About synchronizing certificates with your smartphone................................................................................................................................... Turn on the certificate synchronization tool...................................................................................................................................................... Import a certificate from your computer........................................................................................................................................................... Synchronize certificates from your computer to your smartphone................................................................................................................... View properties or status information for a certificate...................................................................................................................................... Certificate properties......................................................................................................................................................................................... Install a root certificate on your computer........................................................................................................................................................ Certificate servers.............................................................................................................................................................................................. Troubleshooting: Certificates............................................................................................................................................................................. Files.................................................................................................................................................................................................................... About copying files............................................................................................................................................................................................. Copy files from your computer to your smartphone or tablet........................................................................................................................... Copy files from your smartphone or tablet to your computer........................................................................................................................... Troubleshooting: Files........................................................................................................................................................................................ Media................................................................................................................................................................................................................. About media....................................................................................................................................................................................................... About encrypted media files.............................................................................................................................................................................. Supported media file formats............................................................................................................................................................................ Synchronize your music from your computer to your smartphone or tablet.................................................................................................... Synchronize your pictures from your computer to your smartphone or tablet................................................................................................. Synchronize your videos from your computer to your smartphone or tablet................................................................................................... Import your pictures from your smartphone or tablet to your computer......................................................................................................... Import your videos from your smartphone or tablet to your computer............................................................................................................ Change your import folder for pictures and videos...........................................................................................................................................
24 24 24 25 26 26 26 27 28 28 28 28 29 29 29 29 30 30 30 31 32 34 35 35 35 35 36 37 37 37 37 39 39 40 40 41 41
Stop synchronizing your music from your computer to your smartphone or tablet......................................................................................... Delete media files from your smartphone or tablet.......................................................................................................................................... Delete media files automatically from your smartphone or tablet after you import them............................................................................... Troubleshooting: Media..................................................................................................................................................................................... Error messages................................................................................................................................................................................................... Wi-Fi music sync................................................................................................................................................................................................. About Wi-Fi music sync...................................................................................................................................................................................... Prerequisites: Wi-Fi music sync.......................................................................................................................................................................... Install Wi-Fi music sync on your smartphone..................................................................................................................................................... Connect to a Wi-Fi network on your smartphone.............................................................................................................................................. Download a song to your smartphone that is on your computer...................................................................................................................... Stream your music on your smartphone............................................................................................................................................................ Show or hide the music that is on your computer............................................................................................................................................. Clear your download history.............................................................................................................................................................................. Troubleshooting: Wi-Fi music sync..................................................................................................................................................................... Legal notice........................................................................................................................................................................................................
42 42 42 43 44 45 45 45 45 46 46 46 47 47 47 50
User Guide
Basics
Basics
About the BlackBerry Desktop Software
The BlackBerry Desktop Software is designed to link the data, media files, and applications on your BlackBerry smartphone or your BlackBerry PlayBook tablet with your computer. You can use the BlackBerry Desktop Software to do the following tasks with your smartphone or tablet: Synchronize your media files (music, pictures, and videos) Back up and restore your data Update your BlackBerry Device Software or BlackBerry Tablet OS Transfer your settings and data to a new smartphone or new tablet Manage multiple smartphones and tablets Charge your smartphone or tablet Additionally, you can do the following tasks with your smartphone: Synchronize your organizer data (calendar entries, contacts, tasks, and memos) Manage and update your smartphone applications Use your smartphone as a modem to connect to the Internet from your computer Features that aren't supported for the tablet won't appear on the BlackBerry Desktop Software screens when your tablet is connected. The first time you open the BlackBerry Desktop Software, you're prompted to set some preferences, like starting the software when you connect your smartphone or tablet and automatically checking for software updates. The home screen of the BlackBerry Desktop Software provides you with quick access to common tasks and provides information about your connected smartphone or tablet, such as the model information and the last dates that your data was backed up and synchronized. If you have used the BlackBerry Desktop Software with other smartphones or tablets, you can connect these smartphones or tablets and switch between them using the Device menu. Related information Add your smartphone to the BlackBerry Desktop Software, 4 Add your tablet to the BlackBerry Desktop Software, 5
User Guide
Basics
3. If your smartphone is associated with a BlackBerry Enterprise Server, do one of the following: To use your corporate email account and email address, click Add my enterprise email account. Follow the instructions on the screen to associate your smartphone with your corporate email account that is on your computer. To use a different email account, click Don't add the account. 4. Type a name for your smartphone. This name is displayed in the BlackBerry Desktop Software on the home screen and in the Device menu. 5. To start certain tasks automatically each time that you connect your smartphone, do any of the following: To back up your smartphone data and settings, select the Back up my device check box. In the drop-down list, select how often you want to back up your smartphone data and settings. To synchronize your calendar entries, contacts, memos, and tasks, select the Organizer data check box. To synchronize your songs, pictures, and videos, select the Media files check box. To keep your smartphone time synchronized with your computer, select the My computer's date and time with my device check box. 6. If you want to synchronize your music, in the Media on my Computer section, select the music source for your music library. 7. If your smartphone includes built-in media storage and you want to save your media files to this storage location instead of a media card, in the Store media on drop-down list, click Device. 8. To delete existing media files from the storage location that is selected in the Store media on drop-down list, click Delete all media. 9. Click Finish. After your smartphone is added, keep it connected to your computer so that the BlackBerry Desktop Software can check for updated software that might be available. Related information Remove your settings from the BlackBerry Desktop Software, 9 My computer doesn't detect my smartphone or tablet, 10
User Guide
Basics
6. Click Finish. After your tablet is added, keep it connected to your computer so that the BlackBerry Desktop Software can check for updated software that might be available. Related information Remove your settings from the BlackBerry Desktop Software, 9 My computer doesn't detect my smartphone or tablet, 10
Activate your smartphone with BlackBerry Enterprise Server for IBM Lotus Domino
If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, you can activate your smartphone to access your corporate email account.
User Guide
Basics
You can also activate your smartphone with the BlackBerry Enterprise Server when you set up your smartphone with the BlackBerry Desktop Software. If you use the BlackBerry Desktop Software to switch to a new BlackBerry smartphone, your activation settings are copied to your new smartphone. For more information about the following settings, contact your administrator. 1. 2. 3. 4. 5. Connect your smartphone to your computer that is part of your corporate network. In the BlackBerry Desktop Software, click Device > Device options. Click the Enterprise Email tab. In the Email system drop-down list, click Lotus Domino (Notes Client). Do one of the following: If you haven't selected a server, click Select server > IBM Lotus Domino. If you have selected a server and you want to change it, click Change server to browse for a different server. 6. Do any of the following optional steps: To add the name of your email account on your smartphone, type the name in the Service name field. To include a signature in your outgoing email messages, type a signature in the Email signature field. To save copies of the email messages from your smartphone to the Sent Mail folder in your IBM Lotus Notes email account, select the Save sent emails check box. 7. Click OK.
Related information Connect your smartphone to your computer using Bluetooth technology, 7
User Guide
Basics
If your smartphone isn't paired with your computer, click Add. Click a smartphone with Bluetooth connectivity turned on. Click OK. Follow the prompts to pair your smartphone. After the smartphone is paired, in the Bluetooth Devices window, click your smartphone. Click OK. 3. Click OK.
User Guide
Basics
You might need to restart your computer after the update is installed.
User Guide
Basics
Troubleshooting: Basics
My computer doesn't detect my smartphone or tablet
If your computer doesn't detect your BlackBerry smartphone, try the following: If you're using a USB cable to connect your smartphone to your computer, verify that the USB cable isn't damaged. If it isn't damaged, disconnect and reconnect the USB cable. If you're using Bluetooth technology to connect your smartphone to your computer, verify that the Bluetooth connection is turned on and your smartphone is paired with your computer. Verify that your smartphone is within range of your computer (a typical range is approximately 10 m). Verify that your smartphone is charged. Verify that mass storage mode is turned on. Verify that you have a media card or built-in media storage. If your smartphone is running BlackBerry 6 and Wi-Fi music sync is turned on, verify that your smartphone is connected to the same Wi-Fi network as your computer. On your computer, turn off synchronization applications or antivirus applications temporarily. If your computer doesn't detect your BlackBerry PlayBook tablet, try the following: If you're using a USB cable to connect your tablet to your computer, verify that the USB cable isn't damaged. If it isn't damaged, disconnect and reconnect the USB cable. Verify that your tablet is charged. On your computer, turn off synchronization applications or antivirus applications temporarily.
Related information Add your smartphone to the BlackBerry Desktop Software, 4 Add your tablet to the BlackBerry Desktop Software, 5
10
User Guide
11
User Guide
CAUTION: When you restore data to your smartphone or BlackBerry PlayBook tablet, all files that are stored on your smartphone or tablet are deleted before the backup file is restored. If there is data on your smartphone or tablet that is not in the backup file, this data will be lost. 1. Connect your smartphone or tablet to your computer. 2. In the BlackBerry Desktop Software, click Device > Restore. 3. Select a backup file that contains the data you want to restore. To restore all your smartphone data or tablet data, click All device data and settings. To select which smartphone data or tablet data you want to restore, click Select device data and settings. Select the check box beside the data type that you want to restore. If your smartphone includes built-in media storage, and you want restore it, select the Files saved on my built-in media storage check box. 4. If the backup file is encrypted, type the password that you set to encrypt. 5. Click Restore.
12
User Guide
Synchronization
Synchronization
About synchronizing your organizer data
You can synchronize your organizer data between your BlackBerry smartphone and your computer to keep the data the same in both locations. When you make changes, you can synchronize data again to keep your data up-to-date. If wireless synchronization is not available for your smartphone, or you have turned it off, you can synchronize your organizer data using the BlackBerry Desktop Software instead of over the wireless network. You can turn off wireless synchronization for each organizer application on your smartphone. This feature isn't available for the BlackBerry PlayBook tablet. Organizer data includes your calendar entries, contacts, tasks, and memos. You can set options for each type of data, such as the application that you use on your computer for your organizer data and how you want to synchronize your data.
Prerequisites: Synchronization
To synchronize organizer data, verify that you have configured options for your calendar, contacts, tasks, or memos in the BlackBerry Desktop Software. If wireless data synchronization is available for your BlackBerry smartphone, but you want to synchronize your organizer data using the BlackBerry Desktop Software, verify that wireless synchronization is turned off on your smartphone. For more information about wireless synchronization, click Help on your smartphone.
13
User Guide
Synchronization
14
User Guide
Synchronization
2. In the BlackBerry Desktop Software, click Organizer. 3. Click Configure beside Calendar. 4. In the Sync direction drop-down list, do one of the following: To keep calendar entries the same on your smartphone and your computer, click Two way between your device and computer. To synchronize updates to the calendar entries from your computer to your smartphone, click One way to your device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all entries on your device with the entries on your computer checkbox. To synchronize updates to the calendar entries from your smartphone to your computer, click One way to your computer only. 5. If you don't want to synchronize calendar entries that have already passed, select the Only sync future entries checkbox. 6. In the Account Settings section, in the Calendar drop-down list, click the calendar application that you use on your computer. 7. If the Configure button beside the drop-down list is dimmed, continue to step 9. 8. Do one of the following: If you use the calendar application for Windows Vista or Windows 7, click Configure. Click Browse to select the location of your Calendars file. If you use IBM Lotus Notes, click Configure. Click Browse to select your .ini file. If necessary, type your password. If you want to be prompted for a password, select the Prompt at every sync checkbox. 9. To customize additional options, click Advanced. Do any of the following: To create filters to limit which calendar entries are synchronized, click the Filters tab. Click All of the following conditions or Any of the following conditions. Select the calendar entry field that you want the filter to apply to, the operator that specifies the condition of the filter, and the date or text to filter. To add an additional filter, click the + icon to the right of the filter. To change the current field mappings, click the Fields tab. Some fields are already mapped between your smartphone and computer. To synchronize additional fields, in the Device Field column, select the checkbox beside the smartphone field that you want to synchronize. In the Application Field column, in the drop-down list, click the field that you want the smartphone field to correspond to. To stop synchronizing a field, in the Device Field column, clear the checkbox beside the appropriate field. Fields that cannot be unmapped are dimmed. To synchronize a calendar other than the main calendar on your computer, click the Folders tab. Click Select a different calendar to sync. Highlight a calendar and navigate to the correct folder. Click Add. 10. Click OK > OK. To go back to the default options, in the BlackBerry Desktop Software, click Organizer > Reset settings.
15
User Guide
Synchronization
4. In the Sync direction drop-down list, do one of the following: To keep memo entries the same on your smartphone and your computer, click Two way between your device and computer. To synchronize updates to the memo entries from your computer to your smartphone, click One way to your device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all entries on your device with the entries on your computer check box. To synchronize updates to the memo entries from your smartphone to your computer, click One way to your computer only. 5. In the Account Settings section, in the Memos drop-down list, click the memo application that you use on your computer. 6. If the Configure button beside the drop-down list is dimmed, continue to step 8. 7. If you use IBM Lotus Notes, click Configure. Click Browse to select your .ini file. If necessary, type your password. 8. To customize additional options, click Advanced. Do any of the following: To create filters that limit how your memos are synchronized, click the Filters tab. Click All of the following conditions or Any of the following conditions. Select the memo entry field that you want the filter to apply to, the operator that specifies the condition of the filter, and the text to filter. To add an additional filter, click the + icon to the right of the filter. To change the current field mappings, click the Fields tab. Your fields are already mapped between your smartphone and computer. To stop synchronizing a field, in the Device Field column, clear the check box beside the appropriate field. Fields that cannot be unmapped are dimmed. To synchronize memos other than the main memos on your computer, click the Folders tab. Click Select different memos to sync. Highlight a folder and navigate to the correct folder. Click Add. 9. Click OK > OK. To go back to the default options, in the BlackBerry Desktop Software, click Organizer > Reset settings.
16
User Guide
Synchronization
7. If the Configure button beside the drop-down list is dimmed, continue to step 9. 8. If you use IBM Lotus Notes, click Configure. Click Browse to select your .ini file. If necessary, type your password. 9. To customize additional options, click Advanced. Do any of the following: To create filters to limit which tasks are synchronized, click the Filters tab. Click All of the following conditions or Any of the following conditions. Select the task field that you want the filter to apply to, the operator that specifies the condition of the filter, and the date or text to filter. To add a new filter, click the + icon to the right of the filter. To change the current field mappings, click the Fields tab. Your fields are already mapped between your smartphone and computer. To stop synchronizing a field, in the Device Field column, clear the check box beside the appropriate field. Fields that cannot be unmapped are dimmed. To synchronize a calendar other than the main calendar that contains your tasks on your computer, click the Folders tab. Click Select different tasks to sync. Highlight a calendar and navigate to the correct folder. Click Add. 10. Click OK > OK. To go back to the default options, in the BlackBerry Desktop Software, click Organizer > Reset settings.
17
User Guide
Synchronization
Troubleshooting: Synchronization
I receive a message that my default services have changed
When you synchronize your organizer data using the BlackBerry Desktop Software, you might receive a message that your default services on your BlackBerry smartphone have changed if you recently added a new email address to your smartphone, for example. Your default services are associated with your Calendar application, Contacts application, and Messages application, and might change depending on the applications on your smartphone. When you receive the message, you can do one of the following:
18
User Guide
Synchronization
To return to your default services that were available the last time that you synchronized your data, click Yes. This action does not change the default services on your smartphone. To start using your new default service, which might duplicate some data entries if these entries already exist from another service, click No. To cancel the synchronization and review your default services settings for your smartphone, click Cancel. If your smartphone is running BlackBerry Device Software 4.7.1 or earlier, you can only continue or stop the synchronization from the message.
19
User Guide
Synchronization
20
User Guide
Synchronization
21
User Guide
Applications
Applications
About applications
Applications help you get the most benefit, value, and fun out of your BlackBerry smartphone. When your smartphone is connected to your computer, the Applications screen in the BlackBerry Desktop Software lists applications that are currently on your smartphone and lists any new or updated applications that are available for you to add. This feature isn't available for the BlackBerry PlayBook tablet. If your smartphone is connected to your computer using Bluetooth technology, you cannot add, update, or delete your applications on your smartphone using the BlackBerry Desktop Software.
22
User Guide
Applications
Troubleshooting: Applications
I cannot add, update, or delete smartphone applications
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not permit you to add, update, or delete smartphone applications. For more information, contact your administrator.
23
User Guide
Software updates
Software updates
Update your BlackBerry Device Software
You might want to update your BlackBerry Device Software for one of the following reasons: To access new applications and features To resolve a technical issue Your wireless service provider requires that you update the BlackBerry Device Software If an updated version of the BlackBerry Device Software is available for you to download, on the home screen of the BlackBerry Desktop Software, the new version number is listed and the Update button appears. It might take up to an hour to update your smartphone software. During that time, you cannot disconnect your BlackBerry smartphone from your computer. 1. Connect your smartphone to your computer. 2. On the home screen of the BlackBerry Desktop Software, click Update. To download an update, click Get update. To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install. 3. Do any of the following: To keep a backup file of your smartphone data and settings, select the Back up your device data check box. This backup file is restored to your smartphone after the update is complete. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone after the update is installed. To encrypt your backup data, click Encrypt backup file. If you want to receive an email when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box. 4. Click Install update. When you receive a confirmation message that the update is complete, you can disconnect your smartphone.
24
User Guide
Software updates
It might take up to an hour to update your tablet software. During that time, you cannot disconnect your BlackBerry PlayBook tablet from your computer. 1. Connect your tablet to your computer. 2. On the home screen of the BlackBerry Desktop Software, click Update. To download an update, click Get update. To view other available versions of the BlackBerry Tablet OS, click View other versions. If applicable, click another version. Click Install. 3. If you want to receive an email when an updated version of BlackBerry Tablet OS is available, select the Email me when new versions are available check box. 4. Click Install update. When you receive a confirmation message that the update is complete, you can disconnect your tablet.
25
User Guide
26
User Guide
27
User Guide
28
User Guide
29
User Guide
To remove a certificate from your smartphone, clear the check box beside the certificate. Click Sync.
Certificate properties
Depending on the certificate, more properties or fewer properties might appear in the certificate synchronization tool of the BlackBerry Desktop Software. Property Certificate Label Security Level Email Address Certificate Source Serial Number Description This field displays the name of the certificate. By default, the certificate synchronization tool displays the name of the certificate subject. This field displays the security level of the certificate if the certificate contains a private key. This field displays the email address of the certificate subject. This field displays the name of the certificate server that the certificate is located on or the name of the Windows key store on the computer that the certificate is located on. This field displays the certificate serial number in hexadecimal format.
30
User Guide
Property Signature Algorithm Issuer Valid From Valid To Subject Public Key Subject Alternative Name Authority Information Access Key Usage Thumbprint Algorithm Thumbprint
Description This field displays the algorithm that the certificate issuer used to generate the digital signature. This field displays detailed information about the certificate issuer. This field displays the date that the certificate issuer specified as the start date for the certificate. This field displays the date that the certificate issuer specified as the expiration date for the certificate. This field displays detailed information about the certificate subject. This field displays the standard that the public key complies to. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. This field displays an alternate email address for the certificate, if known. This field displays the location of and access method for the OCSP status responders. This field displays approved uses for the public key. This field displays the hash algorithm used to calculate the digital thumbprint of the certificate. This field displays the digital thumbprint of the certificate. The digital thumbprint is a hash of the certificate encoding.
31
User Guide
Certificate servers
Add, delete, or update a certificate server
1. 2. 3. 4. Connect your BlackBerry smartphone to your computer. Open the BlackBerry Desktop Software. Click Device > Device options. On the Certificates tab, in the Servers section, click Configure. To add a server, click a server tab. Click Add. Specify the server information. To delete a server, click a server tab. Click a server. Click Delete. To update a certificate server, click a server tab. Click a server. Click Edit. Change the connection information. 5. Click OK.
32
User Guide
4. On the Certificates tab, in the Servers section, click Configure. If you want to update the certificate revocation lists on your smartphone every time that you connect your smartphone to the BlackBerry Desktop Software or synchronize certificates, set the Update the cached CRLs field to 0. If you want to specify a refresh rate, set the Update the cached CRLs field to a number other than 0. 5. Click OK. When you synchronize your certificates, the certificate synchronization tool queries the certificate revocation lists in the key store cache for the revocation status of the certificates and updates the revocation status on your smartphone if the status has changed.
Use OCSP or CRL certificate servers to check the revocation status of certificates
1. 2. 3. 4. Connect your BlackBerry smartphone to your computer. Open the BlackBerry Desktop Software. Click Device > Device options. On the Certificates tab, in the Servers section, click Configure. To use OCSP certificate servers to check the revocation status of certificates, on the OCSP tab, select the Use OCSP check box. To use CRL certificate servers to check the revocation status of certificates, on the CRL tab, select the Use CRLs check box. 5. To use the connection information in the certificate extension section of a certificate to check the revocation status of a certificate, select the Use certificate extensions check box. 6. To use any certificate servers that you add to the certificate synchronization tool to check the revocation status of a certificate, select the Use specified servers check box. 7. Click OK.
33
User Guide
If you choose to perform this task, when you access the Certificates section in the BlackBerry Desktop Software, the certificate synchronization tool queries all associated LDAP certificate servers and retrieves certificates for contacts in the contact list on your BlackBerry smartphone. 1. Connect your smartphone to your computer. 2. Open the BlackBerry Desktop Software. 3. Click Device > Device options. 4. On the Certificates tab, in the Servers section, click Configure. 5. On the LDAP tab, select the Use contacts data on my device when searching LDAP servers check box. 6. Click OK.
Troubleshooting: Certificates
A certificate doesn't appear in the certificate list
Verify that the certificate is installed on your computer. In Windows Internet Explorer, click Tools > Internet Options. On the Content tab, click Certificates. Click a certificate tab.
34
User Guide
Files
Files
About copying files
You can copy files and folders between your BlackBerry smartphone or BlackBerry PlayBook tablet and your computer. When you connect your smartphone or tablet to the BlackBerry Desktop Software, you can access its storage drive and drag and drop files between your computer's desktop or Windows Explorer. After you copy the files onto your smartphone or tablet, you can reorganize your files by moving them to a new or an existing folder. You can also copy encrypted files between your smartphone and your computer. If you're copying encrypted files from a smartphone that has encryption turned on, you must keep encryption turned on to view and copy the files successfully. If you turn off encryption for your smartphone and need to open or copy an encrypted file, you need to turn encryption on again. If a file from your media card is encrypted, a lock appears beside the file icon. A file might be encrypted even if a lock doesn't appear beside it. To check whether a file is encrypted, see the encryption settings on your smartphone. Encrypted files take longer to copy than non-encrypted files, as your smartphone is actively encrypting and decrypting files before they are copied. Encrypted files aren't supported on the tablet.
35
User Guide
Files
4. In the BlackBerry icon drop-down list, click the location that you're copying files from. 5. Navigate to the files that you want to copy. 6. Drag one or more files or folders to your computer's desktop or Windows Explorer
Troubleshooting: Files
My encrypted files didn't copy
If you're unable to view or copy encrypted files between your BlackBerry smartphone and your computer, try the following: Verify that encryption is still turned on for your smartphone and your media card. Verify that your smartphone isn't locked.
36
User Guide
Media
Media
About media
You can manage your media filesmusic, pictures, and videosbetween your BlackBerry smartphone and your computer, or your BlackBerry PlayBook tablet and your computer. You can import your pictures and videos from your smartphone or tablet to your computer, and you can synchronize the following items from your computer to your smartphone or tablet: Your music, organized by playlists, artist, or genre, from your iTunes library or Windows Media Player library Your podcasts and other audio files that are in a playlist in your music application Your pictures and videos
37
User Guide
Media
Media type
Supported file types .aac Audio files that contain digital rights management (DRM) technologies are not supported. If you purchase songs from the iTunes Store, only iTunes Plus versions are supported in the BlackBerry Desktop Software.
Pictures
Videos
File extensions: .mpeg .mp4 .3gp .mov .avi .wmv .m4v .mp2 .mpg File formats: AVC1 DivX H.263 H.264 MPEG MPEG-4 WMV (8, 9 10) Xvid Audio formats: AAC AMR PCM
38
User Guide
Media
Media type
Supported file types Only mono and stereo videos are supported. Other video formats might be supported if the applicable codecs are installed.
39
User Guide
Media
To synchronize all the pictures within a folder, select the check box beside one or more folders. If your pictures are in a folder that isn't listed, click Add folder. Find the folder and click OK. Select the check box beside the newly added folder. To synchronize individual pictures, highlight the folder that contains your pictures. Select the check box beside one or more pictures. 4. If you're using a smartphone and you want to keep your pictures at their original size, click Optimize to turn off the option. 5. Click Sync. Pictures that you synchronize from your computer to your smartphone or tablet are located in the Media application. If you selected a folder that contains subfolders on your computer, the subfolders also appear on your smartphone or tablet. Related information Import your pictures from your smartphone or tablet to your computer, 40
40
User Guide
Media
4. Do one of the following: To import all your pictures, including pictures that have been imported previously, in the drop-down list, click All device pictures. To import individual pictures, click Clear all. Select the checkbox beside each picture you want to import. 5. Click Import. Related information Synchronize your pictures from your computer to your smartphone or tablet, 39 Change your import folder for pictures and videos, 41
41
User Guide
Media
Import your pictures from your smartphone or tablet to your computer, 40 Import your videos from your smartphone or tablet to your computer, 41
Stop synchronizing your music from your computer to your smartphone or tablet
When you stop synchronizing playlists from your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet, your playlists are removed from your smartphone or tablet, but not from your computer. 1. Connect your smartphone or tablet to your computer. 2. In the BlackBerry Desktop Software, click Music. 3. Do any of the following: Clear the check boxes beside the playlists, artists, or genres of music that you want to stop synchronizing with your smartphone or tablet. If the All music check box is selected, clear this check box. If the Random music option is selected, click this option so that it is dimmed. 4. Click Sync. Related information Synchronize your music from your computer to your smartphone or tablet, 39
Delete media files automatically from your smartphone or tablet after you import them
You can set the BlackBerry Desktop Software to automatically delete your media files from your BlackBerry smartphone or BlackBerry PlayBook tablet after you import the media files to your computer. 1. Connect your smartphone or tablet to your computer. 2. In the BlackBerry Desktop Software, click Device > Device options. 3. Click the Media tab. 4. In the Media on My Device section, change the After importing media files drop-down list to Delete files on device.
42
User Guide
Media
5. Click OK.
Troubleshooting: Media
Some of my media files didn't synchronize to my smartphone or tablet
Try the following actions: Verify that your BlackBerry smartphone or BlackBerry PlayBook tablet has enough available storage for your media. Verify that your songs don't contain digital rights management (DRM) technologies. Verify that your media files are in a supported format. If your videos didn't synchronize or import and the video extension is supported, verify that your video or audio codecs are supported. Verify that mass storage mode for your smartphone or file sharing for your tablet is turned on.
43
User Guide
Media
The folder on your computer is on a network drive or USB drive that it is disconnected Try to correct any of these issues and synchronize again, or select another folder.
Error messages
Exceeded available storage
This message appears when there isn't enough storage on your media card or BlackBerry smartphone or your BlackBerry PlayBook tablet for your media files that you selected to synchronize. Try the following actions: Consider using a higher capacity media card for your smartphone. Select fewer playlists to synchronize. Transfer media files that are on your smartphone to a media card. In the BlackBerry Desktop Software, click Device > Device options. On the Media section of the menu, decrease the amount of storage that is kept free for files other than your media files. Note that if you're using a tablet, you need to keep at least 100 MB of storage space free.
44
User Guide
45
User Guide
4. On the confirmation screen, note the Wi-Fi requirements and click Close. 5. Click Music to synchronize the songs on your computer with your smartphone. The first time that you do this for Wi-Fi music sync, you must keep your smartphone connected to your computer with a USB cable. Your Wi-Fi connection status and any other connectivity updates for Wi-Fi music sync appear at the bottom of the BlackBerry Desktop Software screen. Related information Wi-Fi music sync isn't working as expected, 48
46
User Guide
47
User Guide
If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another smartphone isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your smartphone. Related information Connect to a Wi-Fi network on your smartphone, 46
48
User Guide
Verify that your gateway IP address is the same on both your smartphone and your computer, and that both your smartphone and computer IP addresses are on the same subnet.
I can't see songs on my smartphone that are from the music library on my computer
Try the following: Verify that both the BlackBerry Desktop Software and your iTunes library or Windows Media Player library is open on your computer. Verify that the correct music library is selected in the BlackBerry Desktop Software. Click Device > Device options. On the Media tab, if the correct music library isn't selected, in the Music source drop-down list, click the music library that you want to use.
49
User Guide
Legal notice
Legal notice
2012 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. IBM Lotus Domino and IBM Lotus Notes are trademarks of International Business Machines Corporation. iTunes is a trademark of Apple Inc. iTunes is not endorsed in any manner by Research In Motion Limited. Microsoft Exchange, Microsoft Outlook, and Windows Media are trademarks of Microsoft Corporation. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN
50
User Guide
Legal notice
CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House
51
User Guide
Legal notice
36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada
52