Telehealth can help fight the novel coronavirus, but U.S. challenges could limit its potential

As the world braces for the spread of disease caused by the new coronavirus, public health officials are calling on clinicians and health systems to embrace a set of tools that are technically already within reach: smartphones.

This week, officials from both the Centers for Disease Control and the World Health Organization urged hospitals and clinics to expand their use of telehealth services — also known as remote or virtual care — to help triage the sick and keep the worried well out of already-crowded medical facilities.

In the eyes of many clinicians and public health experts, telehealth’s moment has arrived. 

“Telehealth can be a force multiplier that helps protect health workers and extends their reach, and should absolutely be seized upon,” Eric Perakslis, a Rubenstein Fellow at Duke University focusing on data science who previously led the