During the past decade, technology has driven change across all aspects of society, especially business. The COVID-19 pandemic accelerated this trend, sparking tremendous increases in remote work and e-commerce and intensifying shifts in the way people communicate and consume media. The widespread adoption of digital tools and skills will provide greater flexibility and resilience to deal with future risks and uncertainties, according to the World Economic Forum 5G Outlook report, and 5G will play a critical role in enabling this. It will also create new opportunities for small and midsize businesses (SMBs).
“Redefining the customer and employee experience is of critical importance right now for businesses of all sizes,” says Wendy Taccetta, senior vice president for nationwide small business and channel chief at
