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    Textbook of Urgent Care Management: Chapter 20, Strategic Talent Management: Talent Makes All the Difference
    Textbook of Urgent Care Management: Chapter 20, Strategic Talent Management: Talent Makes All the Difference
    Textbook of Urgent Care Management: Chapter 20, Strategic Talent Management: Talent Makes All the Difference
    Ebook30 pages18 minutes

    Textbook of Urgent Care Management: Chapter 20, Strategic Talent Management: Talent Makes All the Difference

    By Marty Martin

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    About this ebook

    The Textbook of Urgent Care Management is now offering individual chapters for sale. The full book, provides an expert business consulting guide to potential or existing urgent care clinic owners, managers & operators as well as investors. Learn how to more effectively run your immediate care or walk-in center as well as start incorporating urgent care services into your existing primary care practice. The chapters cover valuable information from industry experts on how to start, manage, and even sell your urgent care center.

    Chapter 20 includes:

    Evidence-based Human Resources Practices
    - Recruitment and Selection
    - Orientation and Onboarding
    - Learning and Development, Performance Management
    - Compensation and Benefits
    - Discipline and Termination
    LanguageEnglish
    PublisherBookBaby
    Release dateMar 15, 2014
    ISBN9781940288321
    Textbook of Urgent Care Management: Chapter 20, Strategic Talent Management: Talent Makes All the Difference

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      Book preview

      Textbook of Urgent Care Management - Marty Martin

      CHAPTER 20

      Strategic Talent Management: Talent Makes All the Difference

      Marty Martin

      from

      Chapter 20

      Strategic Talent Management: Talent Makes All the Difference

      Marty Martin

      STELLAR CLINICAL OUTCOMES, STUNNING patient experiences, superb employment experiences, and smart design of clinical and business processes depend on talent. It’s that simple. Hence urgent care leaders and managers are responsible, and will be held accountable by the market, for strategically managing the talent they offer at their centers.

      Since a group of McKinsey consultants¹ coined the phrase the War for Talent in 1997, talent management has received noteworthy attention among academics and practitioners. Strategic talent management, also referred to as human resources management, is the systematic identification of key positions that contribute to the competitive advantage of your urgent care center. Strategic talent management depends on the ability of your urgent care center to attract and retain high-performing employees—employees who are dedicated to your vision, mission, and strategic goals and who are invested in the success of every member of the team as well as to the overall well-being of your patients. The evidence is clear: Strategic talent management is a source of competitive advantage.²

      Figure 1 shows the six major functions of strategic talent management, all of which revolve around the core elements of every organization: its mission and strategy.

      These functions are described in the sections that follow, along with three evidence-based

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