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    Managing Interactions: Insights from Corporate Management and Life
    Managing Interactions: Insights from Corporate Management and Life
    Managing Interactions: Insights from Corporate Management and Life
    Ebook70 pages38 minutes

    Managing Interactions: Insights from Corporate Management and Life

    By Pamela A. Kramer-Brown and Henry H. Kramer

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    About this ebook

    Management, like life, is full of human interactions. The authors' ‘hard knocks’ experiences in difficult situations generated some unique solutions not typically covered in business schools. Gleaned from over 50 years of corporate management experiences, this book distills these key insights into concise, actionable approaches. The practical insights covered in this work are useful for both corporate and personal interactions.

    LanguageEnglish
    PublisherPamela A. Kramer-Brown
    Release dateSep 9, 2014
    ISBN9781310745966
    Managing Interactions: Insights from Corporate Management and Life
    Author

    Pamela A. Kramer-Brown

    Pamela Kramer-Brown, Ph.D., MBA has over twenty five years of for-profit and non-profit industry experience. She most recently spent over fifteen years in the medical device industry, including thirteen years in direct and indirect management roles.Henry H. Kramer, Ph.D., FACNM has over forty years of for-profit corporate executive experience, including twelve years as a corporate vice president of a pharmaceuticals company. He has a further eighteen years as the founder and executive director of an international trade organization.

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      Book preview

      Managing Interactions - Pamela A. Kramer-Brown

      Introduction

      Learn from the mistakes of others. You can’t live long enough to make them all yourself.

      - Eleanor Roosevelt -

      Management, like life, is full of human interactions. Our ‘hard knocks’ experiences in difficult situations taught us some unique solutions not typically covered in business schools. The following compilation of these key insights was gleaned from over 50 years of corporate management experiences. We have found these practical insights useful for both corporate and personal interactions. We hope that you find them useful, too.

      Henry H. Kramer, Ph.D., FACNM

      Pamela A. Kramer-Brown, Ph.D., MBA

      To read without reflecting is like eating without digesting.

      - Edmund Burke -

      Personal Interactions

      It is impossible to speak in such a way that you cannot be misunderstood.

      - Karl Popper -

      Being Misunderstood

      Every interaction is an opportunity to be misunderstood. Your meaning for some of the words you are using may not be the same as to the person you are communicating with. This communication may be one-on-one or one-on-many. Whenever you feel that your message is leading to confusion or rejection, stop talking. Ask the other(s) to summarize to you what they have heard by asking, I feel like I am causing some confusion. Would you mind repeating back to me what you heard? If what they heard is not what you meant, explain the meanings of the words you used that led to the confusion.

      Be an attentive listener. In a discussion with other individual(s) where you are confused, it helps to ask, This is what I think I heard you say, (recap). Am I correct? Then give them the opportunity to confirm or correct your interpretation of the meaning(s). This type of exchange is extremely important in all business negotiations.

      Criticism never built a house, wrote a play, composed a song, painted a picture, or improved a marriage.

      - unknown -

      Understanding and Acceptance

      Understanding must always be obtained prior to acceptance. If this does not happen, then any I agree does not mean there is acceptance. Rather, the communication is treated as an order and the individual performing the action is not responsible for the outcome. To obtain both understanding and acceptance, communication and time are both key factors. If time permits, allow the time for all individuals to obtain a better understanding of the objectives to be achieved and how the results may be obtained. Don’t push for acceptance until you are comfortable that understanding has been achieved.

      What matters is not to win the argument but to learn the truth.

      - unknown -

      A Put Down

      Others have the same feelings and emotions as you do; do not abuse them. This is a lesson Henry’s father taught him when he was very young. When walking with my father in downtown New York one evening, I saw a drunk sprawled on the sidewalk. I made a derogatory comment about the drunk to my father. He looked down at me and said, ‘Don’t say that. He has the same feelings and emotions as you do. He cries when hurt and laughs at a good joke. Never put anyone down.’

      This is a lesson for dealing with all people. Responses to slights, intended or not, may not be

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