Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First
    Unavailable
    The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First
    Unavailable
    The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First
    Ebook348 pages2 hours

    The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First

    By The Employees of Zappos.Com, Tony Hsieh and Mark Dagostino

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises.

    That’s the power of WOW.

    From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it?

    In The Power of WOW, the essential follow-up to Tony Hsieh’s Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between.

    Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out.

    Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.

    LanguageEnglish
    PublisherBenBella Books
    Release dateOct 22, 2019
    ISBN9781948836821
    Unavailable
    The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First

    Related to The Power of WOW

    Related ebooks

    Industries For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      We Need To Prioritise Unity

      Oct 23, 2023

      Oliver Jeffers explores the biggest issues in an affectingly simple and sensitive way. The Northern Irish born, New York-based children’s author and visual artist – and Christmas Kids Cover Competition judge – has a unique way of capturing the essenc

      3 min read

    • Article

      To Cause a Deep Stirring: The Millions Interviews Debra Jo Immergut

      Jun 14, 2018

      Like most writers who meet young, Debra Jo Immergut and I have been talking about writing our whole lives. From Iowa City’s workshops and bars to NYC, where we struggled to raise kids and pay rent, to opposite sides of Massachusetts, where we live no

      9 min read

    • Article

      Going viral SUBSCRIBE

      Aug 15, 2020

      Self-publishing can sometimes feel like shouting over a crowd, desperately trying to have your voice break through the noise. When shuffling around the public’s periphery, dancing among the bustle of other indie authors, traditional published ones, a

      7 min read

    • Article

      Letters

      Aug 4, 2022

      Letters
      5 min read

    • Article

      The Savvy Self-Publisher

      Feb 9, 2017

      DEBRA ENGLANDER is a New York City–based freelance editor and writer. She managed a business-book program at John Wiley & Sons for nearly seventeen years and previously worked at Money magazine and Book-of-the-Month Club. She has written about busine

      10 min read

    • Article

      THE WD INTERVIEW N.K.Jemisin

      Mar 20, 2019

      THE WD INTERVIEW N.K.Jemisin
      8 min read

    • Article

      Just Being

      Dec 3, 2020

      Just Being
      3 min read

    • Article

      How To Keep Going

      Dec 15, 2021

      I CANNOT think of the past year without linking it to 2020, when all our lives changed. As the coronavirus became a global pandemic, I had so many conversations with friends about the value of art in this time. Was it worth it to play around with the

      5 min read

    • Article

      You Never “Make It”

      Mar 28, 2020

      You Never “Make It”
      4 min read

    • Article

      Breaking Into Books: Different Kinds of Literary Collaborations

      Feb 12, 2024

      A few students recently shared their plan of completing the 30-day NaNoWriMo challenge, then emailing the brilliant pages of their next Great American Novel to an agent who’d quickly land a six-figure advance with a top publishing house. Yet, in over

      5 min read

    • Article

      Breaking In

      Dec 21, 2020

      The Cyborg Tinkerer (Steampunk/space opera, November, iWriterly LLC) “A circus competition. A tinkerer tasked with removing the losing cyborgs’ implants. Who is she to protect when she falls for both the handsome ringleader and the beautiful acrobat?

      5 min read

    • Article

      Your Rights Revert

      Oct 11, 2017

      STEPHANIE DICKINSON is an Iowa native who lives in New York City. She is the author of three books published by Spuyten Duyvil, including the novel Half Girl (2008), the novella Lust Series (2011), and Love Highway (2014), a true-crime book based on

      8 min read

    • Article

      Your Rights Revert

      Oct 11, 2017

      STEPHANIE DICKINSON is an Iowa native who lives in New York City. She is the author of three books published by Spuyten Duyvil, including the novel Half Girl (2008), the novella Lust Series (2011), and Love Highway (2014), a true-crime book based on

      8 min read

    • Article

      Star Letter

      Feb 4, 2021

      What a shame Allie Reynolds felt the need to validate her article The First Five Pages (WM, Feb) with the disclaimer that she was ‘no writing coach’. She then further validates it by saying she was ‘lucky’ her novel went to auction. Imposter Syndrome

      6 min read

    • Article

      Sarah Lawton

      Mar 4, 2021

      Sarah Lawton
      3 min read

    • Article

      Small And Super Sweet

      May 5, 2022

      Often when we consider publishing, our minds turn to large, established houses but independent publishers can be a brilliant way forward. My first book Hodge The Hedgehog, illustrated by Benji Davies, was published by indie Meadowside Children’s Book

      6 min read

    • Article

      Breaking In

      Jul 31, 2019

      “Hollow Kingdom is a humorous, big-hearted, and beautiful romp through the apocalypse and the world after, where even a cowardly crow can become a hero.” WRITES FROM: Seattle. PRE-KINGDOM: I had been writing a series of humorous mystery novels that

      3 min read

    Reviews for The Power of WOW

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words