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    ISV Support A Complete Guide - 2020 Edition
    ISV Support A Complete Guide - 2020 Edition
    ISV Support A Complete Guide - 2020 Edition
    Ebook219 pages1 hour

    ISV Support A Complete Guide - 2020 Edition

    By Gerardus Blokdyk

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    About this ebook

    What is your business idea/mission? What accounts for the disparity between static and dynamic methods, independent of vendor? How do you establish a software vendor management system? Why do you push for Real Cloud (SaaS) Solutions? How long can the COTS Software vendors guarantee support for products?

    This exclusive ISV Support self-assessment will make you the reliable ISV Support domain expert by revealing just what you need to know to be fluent and ready for any ISV Support challenge.

    How do I reduce the effort in the ISV Support work to be done to get problems solved? How can I ensure that plans of action include every ISV Support task and that every ISV Support outcome is in place? How will I save time investigating strategic and tactical options and ensuring ISV Support costs are low? How can I deliver tailored ISV Support advice instantly with structured going-forward plans?

    There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all ISV Support essentials are covered, from every angle: the ISV Support self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that ISV Support outcomes are achieved.

    Contains extensive criteria grounded in past and current successful projects and activities by experienced ISV Support practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in ISV Support are maximized with professional results.

    Your purchase includes access details to the ISV Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    - In-depth and specific ISV Support Checklists

    - Project management checklists and templates to assist with implementation

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateJan 28, 2020
    ISBN9781867370567
    ISV Support A Complete Guide - 2020 Edition

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      Book preview

      ISV Support A Complete Guide - 2020 Edition - Gerardus Blokdyk

      ISV Support

      Complete Self-Assessment Guide

      The guidance in this Self-Assessment is based on ISV Support best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

      Notice of rights

      You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

      All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

      The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

      Trademarks

      Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

      Copyright © by The Art of Service

      http://theartofservice.com

      service@theartofservice.com

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      service@theartofservice.com

      Included Resources - how to access

      Included with your purchase of the book is the ISV Support Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      access@theartofservice.com

      with this books’ title in the subject to get the ISV Support Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •In-depth specific Checklists covering the topic

      •Project management checklists and templates to assist with implementation

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to access@theartofservice.com with this books’ title in the subject to get the ISV Support Self Assessment Tool right away.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of ISV Support, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of ISV Support have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of ISV Support, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your ISV Support initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the ISV Support Scorecard on the second next page of the Self-Assessment.

      Your completed ISV Support Scorecard will give you a clear presentation of which ISV Support areas need attention.

      ISV Support

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      ISV Support

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      ISV Support

      Scorecard Example12

      ISV Support

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:26

      CRITERION #3: MEASURE:38

      CRITERION #4: ANALYZE:47

      CRITERION #5: IMPROVE:62

      CRITERION #6: CONTROL:76

      CRITERION #7: SUSTAIN:88

      ISV Support and Managing Projects, Criteria for Project Managers:136

      1.0 Initiating Process Group: ISV Support137

      1.1 Project Charter: ISV Support139

      1.2 Stakeholder Register: ISV Support141

      1.3 Stakeholder Analysis Matrix: ISV Support142

      2.0 Planning Process Group: ISV Support144

      2.1 Project Management Plan: ISV Support146

      2.2 Scope Management Plan: ISV Support148

      2.3 Requirements Management Plan: ISV Support150

      2.4 Requirements Documentation: ISV Support152

      2.5 Requirements Traceability Matrix: ISV Support154

      2.6 Project Scope Statement: ISV Support156

      2.7 Assumption and Constraint Log: ISV Support158

      2.8 Work Breakdown Structure: ISV Support160

      2.9 WBS Dictionary: ISV Support162

      2.10 Schedule Management Plan: ISV Support165

      2.11 Activity List: ISV Support167

      2.12 Activity Attributes: ISV Support169

      2.13 Milestone List: ISV Support171

      2.14 Network Diagram: ISV Support173

      2.15 Activity Resource Requirements: ISV Support175

      2.16 Resource Breakdown Structure: ISV Support177

      2.17 Activity Duration Estimates: ISV Support179

      2.18 Duration Estimating Worksheet: ISV Support182

      2.19 Project Schedule: ISV Support184

      2.20 Cost Management Plan: ISV Support186

      2.21 Activity Cost Estimates: ISV Support188

      2.22 Cost Estimating Worksheet: ISV Support190

      2.23 Cost Baseline: ISV Support192

      2.24 Quality Management Plan: ISV Support194

      2.25 Quality Metrics: ISV Support196

      2.26 Process Improvement Plan: ISV Support198

      2.27 Responsibility Assignment Matrix: ISV Support200

      2.28 Roles and Responsibilities: ISV Support202

      2.29 Human Resource Management Plan: ISV Support204

      2.30 Communications Management Plan: ISV Support206

      2.31 Risk Management Plan: ISV Support208

      2.32 Risk Register: ISV Support210

      2.33 Probability and Impact Assessment: ISV Support212

      2.34 Probability and Impact Matrix: ISV Support214

      2.35 Risk Data Sheet: ISV Support216

      2.36 Procurement Management Plan: ISV Support218

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