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Process Mapping Course Overview

This document provides information about a process mapping course. The course introduces tools and knowledge for establishing and documenting processes. It explores different types of process maps and levels in the process mapping hierarchy. The learning outcomes are for participants to be able to identify processes within their organization, document processes using flow charts, and create a process interaction map. The course content will cover concepts of processes, process mapping tools, and skills for identifying processes, mapping their sequence and interaction, and documenting their elements.

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angelfawaz
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8 views3 pages

Process Mapping Course Overview

This document provides information about a process mapping course. The course introduces tools and knowledge for establishing and documenting processes. It explores different types of process maps and levels in the process mapping hierarchy. The learning outcomes are for participants to be able to identify processes within their organization, document processes using flow charts, and create a process interaction map. The course content will cover concepts of processes, process mapping tools, and skills for identifying processes, mapping their sequence and interaction, and documenting their elements.

Uploaded by

angelfawaz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

2 June 2012 Smg

Process Mapping
Course description
The course introduces essential knowledge and tools required for
establishing and documenting a process. Integral parts of a process
are identified and explained. The course explores different types of
processes and process maps along with their applications. Process
levels in the process mapping hierarchy are explored. Process
interaction as an important requirement for the Quality Management
System is explained.
Course themes
Process, Process Map, Process hierarchy, Process interaction.
Learning outcomes

Upon successful completion of this course, participants should be
able to identify processes within their organization, flow chart
and document processes, and create a process interaction map.

Assessment tasks

Participants will be asked to demonstrate the above outcomes through
active participation in process mapping exercises that will show
evidence of participants ability to:
Understand the process.
Identify essential elements of a process.
Identify and determine processes of the organization they
belong to.
Establish process interaction map.
Create the flow chart for a process and its supporting
document.


2 June 2012 Smg
Recognize and create various levels of process /maps (from
general to detailed)



Course content
































Concepts and
Issues
Skills
Concepts
Process
Process map
Process elements
Process mapping
tools
Linear map
Cross-functional
map
Process levels
Detailed process
document
Process
interaction map
Process
Improvement

Issues
Identification
of the process
scope
Identification
of the process
members

Identify processes
within an
organization and
determine their
sequence and
interaction
Translate
activities/work into
a process
Determine and
document constituent
parts/elements of
the process
Flow chart a process
Prepare supporting
document






2 June 2012 Smg

Who Should Attend?

Individuals who are responsible for defining processes at
either an Organizational or Functional level
Individuals who need to identify the measurement points in an
organization or who need to decide where procedures are
necessary in their organization.

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