Index:

A. Guest Service and Facilities

Page no

1 Front Office: a) Room Reservation (Phone in) b) Front Desk Check - in Check - out and departure Concierge and Bell Service: Arrival at hotel Arrival in room Departure from room Concierge(information) Wake up call

3 to 5

c)

6 to 7

2 Housekeeping: a) Guestroom: Upkeep & Cleanliness Bed Area Noise b) Bathroom: Facilities and amenities Upkeep & Cleanliness Water Presure Housekeeping Service: Response to request Guest Room Facilities: General In-room facilities Stationaries Information Minibar and refreshments In-room enterainment

8 to 9

9 to 10

c)

11

d)

11 to 13

Public Area-upkeep: Exterior & Entrance Public area Service Lobby Lifts Guest room corridor Walk-ways & garden Public toilets(Lobby) Leisure facilities: Fitness center facilities Swimming pool (General) Food & Beverage: Coffee House: Breakfast Service General Food Restaurants: 1 Service General Food In-room dining Order, delivery and removal Presentation & Food Quality Bar/Lounge Service General Beverage

14 to 17

18

5 a)

b)

22 to 23

c)

24 to 25

d)

26 to 27

B a) b) c) d)

Promoting Kuala Lumpur as a destination Visitors information on Kuala Lumpur are easily available Hotel promotes Kuala Lumpur city landmarks in various promotional and advertising material Front Desk/Concierge provides assistance in organizing city tours for the our guest Hotel makes special effort to collaborate with DBKL when the authority carries out special events/promotions for the city Internet (guest) Feedback

28

Section A 1 2 3 4 5 Guest Service and Facilities Front Office Housekeeping Public Area - upkeep Leisure Facilities Food & Beverage

Section Weightage

Max. Points

Individual Weightage % 13 21 10 3 23 70

Results

Overall Result (A+B+C)

70%

81 131 62 20 146 440

(Actual Score/81)*13 (Actual Score/131)*21 (Actual Score/62)*10 (Actual Score/20)*3 (Actual Score/146)*23 total for section A

B Promoting Kuala Lumpur as s Destination 1 Visitors information on Kuala Lumpur are easily available 2 Hotel Promotes Kuala Lumpur city landmarks in various promotional and advertising material 3 Front Desk/Concierge provides assistane in organizing City tours for the guest 4 Hotel makes special effort to collaborte with DBKL, when the authority carries out special events/promotion for the city

8 12 25% 6 12 38

5 8 4 8 25 5

(Actual Score/8)*5 (Actual Score/12)*8 (Actual Score/6)*4 (Actual Score/12)*8 total for section A (Actual Score/146)*23

C Internet (Guest) Feedback

5%

Total Respondents (TR)

Total Score =

A.

Guest Service and Facilities

Time of call: Max 1 1 1 1 1 1 Room Reservation (Phone in) Main line answered within 3 rings Greetings includes hotel name Call correctly transferred Extensions answered within 3 rings Greeting is clear, including department name Associate gives name during conversation without prompting 1 Associate able to provide informstion about different room types 1 Associate attempts to up sell 1 Associate offers choice of bed type emphasizes preference is requested, subject to availability 1 Associate offers choice of non-smoking room 1 Associate asks whether our rep stayed before 1 Associate enquires for our rep's arrival details 1 Associate request caller's contact details 1 Associates request credit card guarantee 1 Associate gives confirmation number 1 Guest not put on hold for more than 30 seconds during reservation 1 Associates thanks guest for choosing hotel & pleasant closing statement 1 Overall, associates proative and profesional in handling & closing sale 18 TOTAL RESERVATION Y/N Score Comments

Max Check-in 1 Acknowledge by associates within 10 seconds Length of time to be acknowledged (seconds) 1 Reception desk and area clean and tidy 1 Counters are clean and in good condition 1 Associate used eye contact 1 Associate has a welcoming smile 1 Associate speaks clearly 1 Associate well presented and wearing name tag 1 Associate uses guest name during check-in procedure Associate fills out registration details (excluding address 1 and signature) 1 Associate request guest signature 1 Associate confirms departure date Associates confirms room as non-smoking. If preferene was stated at reservation associate refer to this 1 Associate confirms bed configuration of room. If preference made at reservation, assoiate refer to this 1 Assoiate confirms room rate & room number on registration card 1 Total time for check-in procedure (including to be acknowledge) (minutes) Check-in procedure at Front Desk is completed within 10 minutes 2 Associate wishes guest a pleasant stay 1 17 TOTAL CHECK-IN

Y/N

Score

Comments

Max 1 1 1 1 1 2 1 1 1

2 1 2 15

Check-out & Departure Acknowledge by associate within 10 seconds Time for associates to aknowledge guest (seconds) Associate use guest name Associate speaks clearly Associate is well presented Associate enquires if mini bar items have been consumed Bill is correct Associate enquires as to guest satisfaction Associate enquires as to guest needs assistance with departure transport Associate thanks guest & offers a substantial farewell Total time for chek-out proedure (including time to be acknowledge) (minute) Check-out procedure is complete within 10 minutes Bell associate or doorman is friendly as guest leaves the hotel There is no negative experience during the departure from the hotel TOTAL CHECK-OUT & DEPARTURE

Y/N

Score

Comments

Concierge and Bell Service Max 1 1 1 1 1 2 1 9 Max 1 1 1 2 1 1 1 2 10 Arrival at Hotel Associates opens taxi door Associate greets and says "Welome" to the hotel or similar Associate remove baggage from taxi Associate takes luggage into hotel Associates open hotel door gor guest Proceeding to reception counter Associate escort guest to chek-in area Directs guest to check-in area TOTAL ARRIVAL Arrival In Room Associate direct/escort guest to lift Associate explain some hotel facilities Associate explain some room facilities Bags arrive in room within 15 minutes from completion of check-in Associate (offers to place bags on luggage rack (or wherever convenient) Associate uses guest name Associate is neatly presented, no body odour There is no negative experience during arrival and checking-in at the hotel TOTA ARRIVAL IN ROOM Y/N Score Comments

Y/N

Score

Comments

Max 2 1 3

Departure from Room Associates arrives within 15 minutes of tel. Request Time for associate to arrive Associate is friendly when collects the luggage TOTAL DEPARTURE FROM ROOM

Y/N

Score

Comments

Max

1 1 1 1 1 5

Concierge Information Our rep calls the concierge to ask for places of interest within walking dinstance Able to recommend Recommendation made without referral Guest placed on hold for not more than 30 seconds Concierge has polite and helpful manner Concierge offers further assistance TOTAL CONCIERGE INFORMATION

Y/N

Score

Comments

Max

2 2 4

Wake-up Call Time called operator Requested wake up time Call received within 3 minutes of requested time Guest does not respond to 1st call. 2nd wake-up call delivered 5 minutes later even though not requested TOTAL WAKE-UP CALL

Y/N

Score

Comments

Housekeeping Guest Room Max 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 26 Upkeep & Cleanliness Carpet/flooring is in good condition, has no holes, fraying, cracks Carpet/flooring is clean & has no staining Curtains are clean, with no stains Curtains are inngood condition, have no holes Curtains hang well There are blackout curtains There are day curtains Walls are in good condition, have no marks, stains or tears Ceiling is in good condition, has no marks or stains The seating upholstery is in good condition, has no stains or holes Light fitting are well fixed and are not loose Light fittings are free from dust Lampshades are in good ondition, clean with no stains Furniture has no scratches or chips Furniture surfaces are clean Air-conditioning vent is clean and free of dust There is no dust on skirting/edge of carpet There is no dust above the picture frame There is no hair/dust/fluff under the bed There is no debris under the bed There are no insects in the room (alive or dead) There is no unpleasant odor Windows interior and mirrors are free from grease marks and smudges Windows are clean on the exterior There is good natural light during the day There is sufficient lighting at night to work or read by TOTAL UPKEEP & CLEANLINESS Y/N Score

Comments

Max 1 1 1 1 1 1 2 1 1 1 11

Bed Area Mattress is clean Bed has a mattress protector Mattress protector is clean Bedding is comfortable Bedspreads, blankets, sheets and duvets are clean with no stains Bedspreads, blankets, sheets have no holes Bed is firm & comfortable, mattress does not sag, springs cannot be felt Pillows are not lumpy or hard Pillows cases are clean & without stains or holes Extra pillows are provided in closet TOTAL BED AREA

Y/N

Score

Comments

Max Noise 2 Problem with external noise (from outside the hotel) 2 Problem with internal noise (from inside hotel) 4 TOTAL NOISE

Y/N

Score

Comments

Bathroom Max 1 1 1 1 1 1 1 1 8 Bathroom Facilities & Amenities Hairdryer : functioning Telephone : functioning Minimun 2 bath towels Minimun 2 hand towels Minimun 2 face towels Robes (if provided) clean and in good ondition Slippers clean and in good condition Toiletries neatly packaged and new BATHROOM FACILITIES AND AMENITIES Y/N Score Comments

Max 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 24

Upkeep & Cleanliness No hairs in bath/shower area No hairs in the sink area No hairs down the sink plug Sink top is clean & dry Sink counter and unit is in good condition Mirror/glass is clean with no smears Mirror/glass is not cracked or damaged Toilet is clean & free of odor Grouting around bath & shower is free of mould Bath/shower unit is clean and in good condition Flooring is in good condition Flooring is clean, free of water marks Walls are in good ondition Walls are clean, free of water marks Ceiling is in good condition Ceiling is clean, free of cobweb and dirt Door and frame is in good condition not chipped or damaged Shower curtain/door clean and in good condition All fittings are functioning, not loose Drainage is efficient, there are no problems Plumbing is quite - there are no sigfinicant plumbing noise problems Waste bin is clean & in good condition Towels in good condition, not frying, no holes or stain 2nd roll of toilet paper provided in bathroom TOTAL UPKEEP & CLEANLINESS

Y/N

Score

Comments

Max 2 2 4

Water Pressure Water pressure is sufficiently strong Hot water in shower obtained within 15 seconds TOTAL WATER PRESSURE

Y/N

Score

Comments

Housekeeping Service Max 1 1 1 Response to Request Associates accommodating to request Associate speak clearly Corret item delivered to room Time item delivered to room Length of time for delivery (minutes) RESPONSE TO REQUEST Y/N Scores Comments

Guest Room Facilities Max General 1 There is a functioning safe 1 Air-conditioning noise levels 1 Air-conditioning is easy to adjust Housekeeping/make up room notice/ button is provided in 1 good condition Do not disturb/privacy notice/button is provided in good 1 condition 1 Clock set in correct time 6 TOTAL GENERAL Y/N Scores Comments

Max 1 1 1 1 1 1 1 1 1 1 10

In-Room Business Facilities Telephone by the bed Telephone on the desk Data port/second socket for tax/moden connection Telephone has voiemail: functioning In-house, long dinstance & emergency information available Current telephone director(ies) provided If there is Hi speed internet acess line - functioning & easy to use There is at least one available power socket in the desk area Desk area is uncluttered Desk chair is comfortable for working TOTAL IN-ROOM BUSINESS FACILITIES

Y/N

Score

Comments

Max 1 1 1 1 1 1 6

Stationeries Writing paper - minimun 2 pieces Envelopes, size matching writing paper Postcards - minimun 2 Pad and pen/pencil placed by every phone All paper stationery is tidy and in good condition All stationery has hotel logo TOTAL STATIONERY

Y/N

Score

Comments

Max 1 1 1 1 4

Information Hotel directory details facilities and services available Diretory gives opening hours of F&B outlets Directory has no inaccuracies Compendium is lean & in good condition TOTAL INFORMATION

Y/N

Score

Comments

Max Mini bar & Refreshments 1 Fridge is clean (inside and out) & functioning 2 drinking glasses provided ( and 2 wine glasses if wine 1 stocked) 1 Glasses are spotless 1 Shelves are clean and dust free 1 Bottle opener/cockscrew provided: in good condition 1 All items are with expiry date 1 Bottle water provided 1 Beer - minimun 2 1 Juice - minimun 2 1 Soft drink - minimun 2 (1 regular, 1 diet) 1 Snack - minimun 1 packet (chips, nuts, Asian snak) 1 Candy - minimun 2candy or chocolates 1 Mini bar inventory is accurate, all items priced 1 Kettle is in good working condition 1 1 1 1 1 19 There is a convenient power socket; kettle is easy to use Complimentary tea Complimetary coffee Sugar and creamer No problem encountered with presenation/ set/ utensils TOTAL MINIBAR

Y/N

Score

Comments

Max 1 1 1 1 1 1 6

In-Room Entertainment - TV TV is in good working condition Remote control is easy to operate Local channels have good reception Cabel/satellite channels have good reception Accurate Tv channel listing is provided (printed or onscreens) Channels include minimun: sports, news channel (minimun 2 channels) and Discovery Channel/Nat. Geo TOTAL TELEVISION

Y/N

Scores

Comments

Public Area - Upkeep Max 2 1 1 1 1 6 Exterior & Entrance Upkeep of building faade Driveway/entrance is clear of obstruction or debris Exterior landscaping or garden well tended Signage is clean & in good ondition Entarne area/steps in good condition, with no cracks or chips TOTAL EXTERIOR & ENTRANCE Y/N Score Comments

Max 1 1 1 1 4

Public Areas Service Associate were friendly and acknowledged guest even when not approached Associate shows proper elevator etiquette Grooming of associate encountered around the hotel is always seen to be presentable Associate are always present in the hotel TOTAL PUBLIC AREA SERVICE

Y/N

Score

Comments

Max 1 1 1 1 1 1 1 1 1 1 1 1 1

Lobby Flooring is clean and in good condition Ceiling is clean and in good condition Walls are clean and in good condition Light fitting are clean and in good condition Skirting and door frames are not chipped or damaged Glass/windows and mirrors are clean and in good condition Seating is provided in area visible of reception desk Seating is clean and in good condition Ashtray are clean Signage is clearly visible All light bulbs are functioning Flower arrangements and plants healthy Public phones clean and in good condition Overall Ambiance: _____ Excellent _____ Good _____ Average _____ Poor TOTAL LOBBY

Y/N

Score

Comments

13

Max 1 1 1 1 1 1 1 1 1 1 1 1

Lifts Exterior doors clean & in good condition Frame is not chipped or damaged Interior doors are clean and in good condition Interior carpets/flooring are clean and in good condition Interior walls are not scratched or damaged Advertisements or promotions in good condition and are current Buttons clean and are in good conditions Floors are clearly marked There is no unpleasant noise or shaking Lift service certificate is displayed Lighting is adequate Tempereature is comfortable Overall Ambiaence: _____ Excellent _____ Good _____ Average _____ Poor TOTAL LIFTS

Y/N

Score

Comments

12

Max 1 1 1 1 1 1 1 1

Gguestroom Corridor Floor or carpet is clean and in good condition Walls are clean and in good condition Skirting and door frames not stratched or damaged Ceiling is clean and in good condition There is no unpleasant smell Lighting is adequate Extra decorations ( plants, ornaments, pictures, etc) is attractive/in good condition Curtains & upholstery are clean & in good condition Overall Ambience: _____ Excellent _____ Good _____ Average _____ Poor TOTAL GUESTROOM CORRIDOR

Y/N

Score

Comments

Max 1 1 1 1

Walkway & Gardens Walkways are in good condition Flooring clean & lear of debris Gardens/ponds are well tended Signage within hotel is clear Overall Ambience _____ Excellent _____ Good _____ Average _____ Poor 4 TOTAL WALKWAY & GARDENS

Y/N

Score

Comments

Max 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 *

Public Toilet (Lobbby Area) Free of unpleasant odor Flooring clean and in good condition Walls clean and in good ondition Ceiling clean and in god condition Sink counters clean & dry Sink Basins clean Taps and fitting are in good condition Soap dispenser provided is clean and functioning Hand towels are clean and neat Hand air dryer is functioning and in good condition Toilet Cubicle doors not scratched or damaged Toilets are clean Toilets are functioning Adequate toilet paper provided Lighting is adequate Overall Ambience _____ Excellent _____ Good _____ Average _____ Poor TOTAL PUBLIC TOILETS AT LOBBY

Y/N

Score

Comments

15

Leisure Facilities Max 1 1 1 1 1 1 1 1 1 1 10 Fitness centre Facilities Cardio machines include running, step & cycle machine Weight training, machine/Multi gym Free weights Weight bench & bar Equipment is well spaced, not cramed Equipment is in good condition and of good quality Wall mounted TV or music playing Drinking water is provided Gym is free of unpleasant odor Gym is clean and in good condition TOTAL FITNESS CENTRE Y/N Score Comments

Max Swimming Pool General 1 Depth of pool clearly indicated at both ends Minimun of 2 life saving ring clearly visible at 1 poolside 1 Pool water is clean & free of debris 1 Pool lining and tiles are clean & in good condition Pool surround is in good condition, not stained or 1 cracked 1 Poolside furniture is clean & in good condition 1 Deck chairs have cushions 1 Towels are readily provided at the pool 1 Outdoor Jacuzzi clean nad functioning 1 Possible to order refreshments ( via phone or bar) 10 TOTAL SWIMMING POOL

Y/N

Score

Comments

Food & Beverage Coffee House - Breakfast Max Service 1 Associate greets our rep at entrance within 30 seconds Associate directs guest to able upon greeting or advise of 1 waiting period Associate offers menu or explain buffet within 2 minutes 1 of seating 1 Guest offered pffee/tes within 5 minutes seating 1 Associate helpful and knowledgeable about buffet 1 Assoiates uses eye contact & smiles 1 Associates offers to refill coffee/tea in good time 1 Plates cleared promptly after each helping Associates enquires about guest satisfaction during the 1 meal 1 Bill brought within 5minutes of being requested 1 1 1 3 Bill is well presented in folder, clean and in good condition Bill is accurate Associate thanks guest; plesant closing remarks Diner's impression of overall standard of servIce: _____ Excellent _____ Good _____ Average _____ Poor TOTAL SERVICE Y/N Score Comments

16

Max General 1 Table/linen is clean and in good condition Napkin provided - adequate quality, clean and in good 1 condition 1 Cutlery is clean and in good condition 1 Glassware is clean and in good condition 1 Salt & pepper cruets clean and full Menus and any other printed materials clean and in 1 good condition Background music appropriate and at comfortable 1 volume 1 Lighting is at appropriate level 1 Plant/table decorations healthy/in good condition Tables all cleared promptly; no soiled dishes left on 1 side stations 1 Furniture is comfortable, clean and in good condition 1 Restaurant floor is clean and in good condition 1 Restaurant walls are clean and in good condition 1 Restaurant walls are clean and in good condition 14 TOTAL GENERAL

Y/N

Score

Comments

Max 1 1 1 1 1 1 1 1 1 1 1 1 3

Food Buffet is attractively presented Buffet area is clean, no food on surface or floor Buffet area is free of isets Hot item look fresh and appetizing Bakery items are fresh Butter and jam selection tidy and presenatable Cold cuts items and cheese fresh and appertizing Coffee/tea is served hot and fresh All food items are kept replenished All juices are kept replenished All items are clearly labeled Food is tasty and of good consistency Diner's impression overall standard of presentation and food quality: _____ Excellent _____ Good _____ Average _____ Poor TOTAL FOOD

Y/N

Score

Comments

15

Restaurant 1 Max Service 1 Associate greets guest at entrane within 30 seconds Associate direct guest to able upon greeting or advise 1 of waiting period Associate offers menu or explain buffet within 2 minutes 1 of seating 1 Guest offered drink within 5 minutes Assoiate offer to take order within 5 minutes of 1 providing menu 1 Associates helpful and knowledgeble about menu 1 Associate proactive in order-taking 1 Associate uses eye contact and smile 1 Associate repeats order 1 Food brought within 20 minutes of odering 1 Plates cleared within 5 minutes of completion of meal Associates enquires about guest satisfaction during the 1 meal 1 Associate offers dessert or coffee 1 Bill brought within 5 minutes or being requested 1 Bill is preseneted in folder; clean and in good condition 1 Bill is acurate 1 Associate thanks Guest; pleasant closing service 3 Dinner's impression of overall standard of service _____ Excellent _____ Good _____ Average _____ Poor 20 TOTAL SERVICE Y/N Score Comments

Max General 1 Table/linen is clean and in good condition Napkin provided - adequate quality, clean and in good 1 condition 1 Cutlery is clean and in good condition 1 Glassware is clean and in good condition 1 Salt & pepper cruests clean and full Menus and any other printed material clean and in good 1 condition 1 1 1 1 1 1 1 1 14 Background music appropriate and confortable volume Lighting is at appropriate level Plant/table decoration healthy/in good condition Tables all cleared promptly; no soiled dishes left on side stations Restaurant floor is clean and in good condition Restaurant walls are clean and in good condition Restaurant ceiling/air-vents is clean and in good condition Furniture is confortable, clean and in good condition TOTAL GENERAL

Y/N

Score

Comments

Max Food 1 The correct order is served 1 Food is attractivrly presented/good portion Food is at the correct temperature (Hot items are hot, 1 and cold items are cold) 1 Food is tasty and of good consistency Diner's impression of overall standard of presenatation 3 and food quality _____ Exellent _____ Good _____ Average _____ Poor 7 TOTAL FOOD

Y/N

Score

Comments

In room dining Time ordered Max 1 1 1 1 1 1 1 1 1 1 1 1 12 Order, Delivery & Removal Meal is delivered within estimated delivery time (or 20 minutes if no time is given by staff) Order taker is proactive in taking the order/attemts to up sell Assoiate has good command of English Associate is polite & courteous Associate gives estimated delivery time Associate repeats order Meal is delivered within estimated time Associate greets guest with smile & establish eye contact and is courteous Associate enquires where to plae the tray Associate confirms ordered items are present Bill is accurate Associate thanks guest or wishes a pleasant meal TOTAL SERVICES Y/N Time delivered Score Comments

Max 1 1 1 1 1 1 1 1 1 1 1 3

Presentation & Food Quality Tray is clean and in good condition All linen is clean and in good condition All crokery is clean and in good condition All cutlery is clean and in good condition Salt & pepper is provided; clean and in good condition Napkin is linen (not paper) Fresh flower or other decoration healthy/good condition Correct order is served Food is attractively presented Food is the correct temperature (hot items are hot, cold items are cold) Food is tasty and of good consistency Overall standard of meal: _____ Excellent _____ Good _____ Average _____ Poor TOTAL FOOD

Y/N

Score

Comments

14

Bar Lounge Max 1 1 1 1 1 1 1 1 1 1 1 1 1 3 Service Associate greets guest and assist with seating upon arrival at bar Guest offered drink/brought menu within 30 seconds of being seated Associate takes order within 2 minutes of being seated Proactive in order-taking Associate uses eye contact and smiles Order brought within 10 minutes Associate helpful and polite Guest offered 2nd drink within 5 minutes of finishing the 1st drink Bill brought in 5 minutes of being requested Bill is accurate Receipt is provided If guest pays by cash, correct change given Associates thanks fuest; pleasant closing remarks Guest's impression of overall standard of service _____ Excellent _____ Good _____ Average _____ Poor TOTAL SERVICE Y/N Scores Comments

16

Max General 1 Table is clean and in good condition 1 Class chinaware is clean and in good condition 1 Coaster is cleanand in good condition Finger food/limited menu available; clean and in good 1 condition 1 Background music is pleasant, at appropriate volume 1 Lighting is at appropriate level 1 Furniture is confortable, clean and in good condition 1 Bar floor is clean and in good condition 1 Bar walls are clean and in good condition 1 Bar ceiling is clean and in good condition 10 TOTAL GENERAL

Y/N

Score

Comments

Max 1 1 1 1 1 1 1 1 1 1 1 11

Beverage The correct order is served Complimentary dry snakcs are provided with the drinks Drink is well presented and adequate measure Drink garnish is fresh Drink has good flavor Guest's impression of overall standard of presentation and beverage quality _____ Excellent _____ Good _____ Average _____ Poor TOTAL BEVERAGE

Y/N

Score

Comments

Promoting Kuala Lumpur as a destination Visitors information on Kuala Lumpur are easily availables Tourist sites/attractions Citi map City tours Information available in room and lobby

Max 2 2 2 2

Y/N

Score

Max 3 3 3 3

Hotel promote Kuala Lumpur city landmarks in various promotional advertising material Brochures/leaflets Websites Hotel magazines/leaflets Post cards

Y/N

Score

Max 2 2 2

Front Desk/Concierge provides assistance in organizing city tour for the guest Associate is friendly and helpful Associate is knowledge Able to recommend

Y/N

Score

Hotel makes special effort to collaborate withn DBKL when the authority carries out special events/promotion Max for the city 4 Sport Ativities 4 Festival and cultural activities Others (environmental activities, health and education, 4 etc)

Y/N

Score

Comments

Comments

Comments

Comments