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Escalation Matrix

The document provides an escalation contact list for Honeywell. It includes 4 escalation levels with contact details like name, mobile number, email for field service engineers, supervisors, leaders, and district leaders. It also specifies the time frame to inform representatives at each level if the previous level's service request is not responded to within the listed hours. The final level district leader is to be contacted if the issue is still unresolved within 96 hours of escalation.

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Bipradip Biswas
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1K views1 page

Escalation Matrix

The document provides an escalation contact list for Honeywell. It includes 4 escalation levels with contact details like name, mobile number, email for field service engineers, supervisors, leaders, and district leaders. It also specifies the time frame to inform representatives at each level if the previous level's service request is not responded to within the listed hours. The final level district leader is to be contacted if the issue is still unresolved within 96 hours of escalation.

Uploaded by

Bipradip Biswas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Honeywell Contact Escalation Table: Provides a detailed contact escalation framework for service requests with levels of contact and time to inform representatives.

Honeywell

Escalation Level Contact


Time to inform
Details To be contacted when
Escalation Level Contact Details representatives
Service Request is not
(Hrs.)
responded within
1800-233-4501
Toll Free Call Centre No. 24x7
1800-209-1051
serviceworld@honeywell.com
Toll Free Call Centre Email id 24x7
customerservice.bc@honeywell.com
First Level Mr. Sayan Dey
Mobile: +91 8420137247
Field Service Engineer Immediately
E-Mail: sayan.dey@Honeywell.com

Mr. Sudipta Ghosh


Second Level Field Service Supervisor Mobile:+91 9836757871 24 Hrs
E-Mail:
sudipta.Ghosh2@Honeywell.com
Mr. Subhra Kanti Dutta

Third Level Field Service Leader Mobile : +91 9007100923 72 Hrs


E-Mail:
Subhra.Dutta@Honeywell.com
Mr. Kesari Posa
Mobile:+91 9959927000
Final Level District Field Service Leader 96 Hrs
E-Mail:Kesari.A@honeywell.com

Honeywell Escalation Level Escalation Level Contact Details To be contacted when Service Request is not responded within T

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