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Collections Specialist Job Description

This document provides a sample job description for a Collections Specialist position. The Collections Specialist is responsible for collection calls and correspondence to reduce delinquency. Key duties include providing customer service on collection issues, processing payments and adjustments, resolving discrepancies, and maintaining and monitoring assigned accounts. The position requires 3-5 years of high-volume collections experience, knowledge of billing and collections procedures, accounts receivable experience, strong attention to detail and customer service skills, and the ability to manage multiple responsibilities and meet goals.

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366 views1 page

Collections Specialist Job Description

This document provides a sample job description for a Collections Specialist position. The Collections Specialist is responsible for collection calls and correspondence to reduce delinquency. Key duties include providing customer service on collection issues, processing payments and adjustments, resolving discrepancies, and maintaining and monitoring assigned accounts. The position requires 3-5 years of high-volume collections experience, knowledge of billing and collections procedures, accounts receivable experience, strong attention to detail and customer service skills, and the ability to manage multiple responsibilities and meet goals.

Uploaded by

juan juan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

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If you are an employer seeking qualified job seekers for your Collections Specialist position, read our sample job
description below and revise it to meet your company's specific job duties and requirements. If you are a job seeker
looking for a Collections Specialist position, use our sample job description below to see what job skills and
experiences employers are seeking.

Collections Specialist

Key Responsibilities

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented
collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account
adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining
assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and
processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

Weekly and monthly reporting to direct supervisor


Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics

Required Skills

3-5 years High Volume corporate Collections experience.


Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with QuickBooks a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities

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