OUTPUT Sobel Test
Run MATRIX procedure:
Error # 34. Command name: MATRIX
Undefined error #34 - Cannot open text file
"C:\PROGRA~1\IBM\SPSS\STATIS~1\25\lang\en\[Link]": No such file or
directory
Execution of this command stops
*************************************************************************
Preacher and Hayes (2004) SPSS Macro for Simple Mediation
Written by Andrew F. Hayes, The Ohio State University
[Link]
For details, see Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS
procedures for estimating indirect effects in simple mediation models
Behavior Research Methods, Instruments, and Computers, 36, 717-731.
VARIABLES IN SIMPLE MEDIATION MODEL
Y Y
X X
M M
DESCRIPTIVES STATISTICS AND PEARSON CORRELATIONS
Mean SD Y X M
Y 12,5208 1,5326 1,0000 ,3694 ,4857
X 83,5396 8,0382 ,3694 1,0000 ,5199
M 12,5736 1,6223 ,4857 ,5199 1,0000
SAMPLE SIZE
265
DIRECT AND TOTAL EFFECTS
Coeff s.e. t Sig(two)
b(YX) ,0704 ,0109 6,4472 ,0000
b(MX) ,1049 ,0106 9,8711 ,0000
b(YM.X) ,3802 ,0590 6,4455 ,0000
b(YX.M) ,0305 ,0119 2,5653 ,0109
INDIRECT EFFECT AND SIGNIFICANCE USING NORMAL DISTRIBUTION
Value s.e. LL95CI UL95CI Z Sig(two)
Effect ,0399 ,0074 ,0254 ,0544 5,3775 ,0000
BOOTSTRAP RESULTS FOR INDIRECT EFFECT
Data Mean s.e. LL99 CI LL95CI UL95CI
UL99CI
Effect ,0399 ,0400 ,0073 ,0222 ,0267 ,0550
,0603
NUMBER OF BOOTSTRAP RESAMPLES
5000
********************************* NOTES **********************************
------ END MATRIX -----
OUTPUT Hipotesis 1
Regression
Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kualitas . Enter
Pelayananb
a. Dependent Variable: Kepuasan Pelanggan
b. All requested variables entered.
Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,520a ,270 ,268 1,38841
a. Predictors: (Constant), Kualitas Pelayanan
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 187,833 1 187,833 97,439 ,000b
Residual 506,982 263 1,928
Total 694,815 264
a. Dependent Variable: Kepuasan Pelanggan
b. Predictors: (Constant), Kualitas Pelayanan
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 3,807 ,892 4,267 ,000
Kualitas Pelayanan ,105 ,011 ,520 9,871 ,000
a. Dependent Variable: Kepuasan Pelanggan
OUTPUT Hipotesis 2
Regression
Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kepuasan . Enter
Pelangganb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.
Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,486a ,236 ,233 1,34224
a. Predictors: (Constant), Kepuasan Pelanggan
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 146,316 1 146,316 81,214 ,000b
Residual 473,820 263 1,802
Total 620,136 264
a. Dependent Variable: Loyalitas Pelanggan
b. Predictors: (Constant), Kepuasan Pelanggan
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 6,751 ,646 10,458 ,000
Kepuasan Pelanggan ,459 ,051 ,486 9,012 ,000
a. Dependent Variable: Loyalitas Pelanggan
OUTPUT Hipotesis 3
Regression
Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Kualitas . Enter
Pelayananb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.
Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 ,369a ,136 ,133 1,42693
a. Predictors: (Constant), Kualitas Pelayanan
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 84,634 1 84,634 41,566 ,000b
Residual 535,501 263 2,036
Total 620,136 264
a. Dependent Variable: Loyalitas Pelanggan
b. Predictors: (Constant), Kualitas Pelayanan
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 6,636 ,917 7,238 ,000
Kualitas Pelayanan ,070 ,011 ,369 6,447 ,000
a. Dependent Variable: Loyalitas Pelanggan
Uji Validitas X1
Kualitas Pelayanan
Kualitas Pelayanan Pearson Correlation 1
Sig. (2-tailed)
N 265
X.01 Pearson Correlation ,400**
Sig. (2-tailed) ,000
N 265
X.02 Pearson Correlation ,261**
Sig. (2-tailed) ,000
N 265
X.03 Pearson Correlation ,580**
Sig. (2-tailed) ,000
N 265
X.04 Pearson Correlation ,404**
Sig. (2-tailed) ,000
N 265
X.05 Pearson Correlation ,559**
Sig. (2-tailed) ,000
N 265
X.06 Pearson Correlation ,486**
Sig. (2-tailed) ,000
N 265
X.07 Pearson Correlation ,632**
Sig. (2-tailed) ,000
N 265
X.08 Pearson Correlation ,276**
Sig. (2-tailed) ,000
N 265
X.09 Pearson Correlation ,733**
Sig. (2-tailed) ,000
N 265
X.10 Pearson Correlation ,556**
Sig. (2-tailed) ,000
N 265
X.11 Pearson Correlation ,477**
Sig. (2-tailed) ,000
N 265
X.12 Pearson Correlation ,463**
Sig. (2-tailed) ,000
N 265
X.13 Pearson Correlation ,584**
Sig. (2-tailed) ,000
N 265
X.14 Pearson Correlation ,411**
Sig. (2-tailed) ,000
N 265
X.15 Pearson Correlation ,251**
Sig. (2-tailed) ,000
N 265
X.16 Pearson Correlation ,598**
Sig. (2-tailed) ,000
N 265
X.17 Pearson Correlation ,732**
Sig. (2-tailed) ,000
N 265
X.18 Pearson Correlation ,280**
Sig. (2-tailed) ,000
N 265
X.19 Pearson Correlation ,303**
Sig. (2-tailed) ,000
N 265
X.20 Pearson Correlation ,293**
Sig. (2-tailed) ,000
N 265
X.21 Pearson Correlation ,367**
Sig. (2-tailed) ,000
N 265
X.22 Pearson Correlation ,290**
Sig. (2-tailed) ,000
N 265
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Uji Reliabilitas X1
Reliability
Case Processing Summary
N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
,805 22
Uji Validitas M
Correlations
Kepuasan
Pelanggan M.01 M.02 M.03
Kepuasan Pelanggan Pearson Correlation 1 ,933** ,879** ,886**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.01 Pearson Correlation ,933** 1 ,769** ,757**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.02 Pearson Correlation ,879** ,769** 1 ,615**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
M.03 Pearson Correlation ,886** ,757** ,615** 1
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
**. Correlation is significant at the 0.01 level (2-tailed).
Uji Reliabilitas M
Reliability
Case Processing Summary
N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
,880 3
Uji Validitas Y
Correlations
Correlations
Loyalitas
Pelanggan Y.01 Y.02 Y.03
Loyalitas Pelanggan Pearson Correlation 1 ,854** ,872** ,785**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.01 Pearson Correlation ,854** 1 ,674** ,539**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.02 Pearson Correlation ,872** ,674** 1 ,584**
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
Y.03 Pearson Correlation ,785** ,539** ,584** 1
Sig. (2-tailed) ,000 ,000 ,000
N 265 265 265 265
**. Correlation is significant at the 0.01 level (2-tailed).
Uji Reliabilitas Y
Reliability
Case Processing Summary
N %
Cases Valid 265 100,0
Excludeda 0 ,0
Total 265 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
,845 4
Uji Multikolinearitas
Regression
Variables Entered/Removeda
Model Variables Entered Variables Removed Method
1 Kepuasan . Enter
Pelanggan, Kualitas
Pelayananb
a. Dependent Variable: Loyalitas Pelanggan
b. All requested variables entered.
Coefficientsa
Collinearity Statistics
Model Tolerance VIF
1 Kualitas Pelayanan ,730 1,370
Kepuasan Pelanggan ,730 1,370
a. Dependent Variable: Loyalitas Pelanggan
Coefficient Correlationsa
Kepuasan
Model Pelanggan Kualitas Pelayanan
1 Correlations Kepuasan Pelanggan 1,000 -,520
Kualitas Pelayanan -,520 1,000
Covariances Kepuasan Pelanggan ,003 ,000
Kualitas Pelayanan ,000 ,000
a. Dependent Variable: Loyalitas Pelanggan
Collinearity Diagnosticsa
Variance Proportions
Kualitas Kepuasan
Model Dimension Eigenvalue Condition Index (Constant) Pelayanan Pelanggan
1 1 2,987 1,000 ,00 ,00 ,00
2 ,008 18,781 ,34 ,04 ,87
3 ,004 26,357 ,66 ,96 ,12
a. Dependent Variable: Loyalitas Pelanggan
