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Consumer Rights and Protections Guide

The document discusses common ways consumers are exploited, factors that cause exploitation, and consumer rights. It outlines legislative, administrative, and technical measures to protect consumers, including the Consumer Protection Act. It also discusses standards organizations like BIS, AGMARK, ISO, and Codex Alimentarius that set standards for products both domestically and internationally. Consumer movements emerged from consumer dissatisfaction with unfair seller practices, shifting responsibility for quality onto sellers.

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68 views2 pages

Consumer Rights and Protections Guide

The document discusses common ways consumers are exploited, factors that cause exploitation, and consumer rights. It outlines legislative, administrative, and technical measures to protect consumers, including the Consumer Protection Act. It also discusses standards organizations like BIS, AGMARK, ISO, and Codex Alimentarius that set standards for products both domestically and internationally. Consumer movements emerged from consumer dissatisfaction with unfair seller practices, shifting responsibility for quality onto sellers.

Uploaded by

aditya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

There is something wonderful in writing.

We believe it's the ability of words to create emotional,


inspiring and thrilling stories.
Notes was created on top of that belief.
It's your place of expressing yourself.
1. Common ways by which consumers are exploited :

(a) Underweight and Undermeasurements


(b) Substandard quality
(c) High Prices
(d) Duplicate articles
(e) Adulteration and impurity
(f) Lack of safety devices
(g) Artificial scarcity
(h) False or incomplete information
(i) Unsatisfactory aftersale service
(j) Fough behaviour.

2. Factors causing exploitation of consumers :

(a) Limited information


(b) Limited supplies
(c) Limited competition
Low literacy

3. Rights of consumers:

(a) Right to safety


(b) Right to be informed
(c) Right to choose
(d) Right to be heard
(e) Right to seek redressal
(f) Right to consumer education.

4. Legislative measures include enactment of the Consumer Protection Act.

5. Administrative measures include distributing essential commodities through Public


Distribution System.
6. Technical measures consist of standardization of the products.

7. Bureau of Indian Standards (BIS) caters to the industrial and consumer goods.

8. 'AGMARK' is meant for the agricultural products.

9. International Organisation for Standardisation (ISO) certifies the standards of products at the
International level. ISO established in 1947, is located in Geneva.

10. Codex Aliment Arius Commission (created by FAO and WHO in 1963) sets international food
standards. It is located in Rome. Italy.

11. Consumers International is a global level institution of Consumer Welfare Organisations,

12. Consumer movements were the result of dissatisfaction of the consumers caused due to
unfair practices adopted by the sellers. This has shifted the responsibility of ensuring quality
of goods and services on to the sellers. During last decades, large number of consumer
groups/fora and associations have emerged in India.

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