SESSION GUIDE
Title Orientation to Quality Assurance System
Number of Participants Male Female
Participants Profile SJNHS Teachers (JHS & SHS)
Duration 3 hrs
I. Objectives
At the end of the session, the participants should be able to:
1. Identify the importance of QAS
2. Apply KAIZEN Principles
3. Identify the three MUs (Muda, Mura ,Muri) in their work load
4. Apply basic QC tools in resolving concerns in their workload
5. Prepare a proposal of steps for the process in their work load
II. Key Understanding/Content
1. Importance of QAS in delivering school services
2. Relevance of KAIZEN Principles to quality delivery of programs
3. Identifying the three MUs in the workplace
4. How Quality Control Tools are used in resolving problems and concerns in the workplace?
5. Identifying core processes of the department
III. References
Quality Assurance System - KAIZEN Institute of Japan
GEMBA Videos – Gemba Academy
5S Principles of Toyota – Masaaki Imai
CAN DO Principles – henry Ford
Quality Management System – KAIZEN Institute of Ethiopia
Videos Japanese Doctor’s Test: https://www.youtube.com/watch?v=Ehu9xFMI31I
Kaizen overview: Gemba Academy.com
IV. SESSION GUIDE
OBJECTIVE: The
KEY LEARNING MATERIALS/ SLIDE TIME/
participants METHODOLOGY/ACTIVITY
POINTS NO. DURATION
should be able to:
Familiarize PRIMING:
themselves with
the Quality system Say: Before we begin our session let us view a short
of an organization video clip.
or institution
Do: show the video clip of the Japanese Doctor Slide 1
applicants 10 min
Ask:
What is the video all about?
Importance of QAS
What do you think is the intention of the test
in the workplace Slide 2
given to the applicants?
Why Japanese hospitals test their applicant
doctors that way?
Say: So… technically they just want to bring out the best
qualities/potentials they possess.
Slide 3
Ask: How can we assure that there is quality in terms of
service delivery in our workplace? 5 min
Do: Just gather/collect the ideas of the participants,
write down the key points of their answers.
ACTIVITY:
Do: On the metacards write down all the issues and Slide 4 3 min
concerns which made difficult to deliver the school Metacards
services you are tasked to do. Put them on the manila Markers
paper and post in front. Manila paper
Adhesives
To begin with the session let us view a video clip for a
while.
Say: Let us park for the meantime your activity and shall
be processed later after watching this video…
Do: Present the video of Japanese KAIZEN in the Kitchen Slide 5
10 min
ANALYSIS:
Say: let us process the video by answering the following
questions?
Relevance of
KAIZEN Principles What happened in the video?
to quality delivery Are there any changes in the process? Slide 6 10 min
of programs
Did the changes greatly affect the way it was
done before?
Did the changes give a big effect on the process?
Did she spend much on what she has done?
Identifying the
three MUs in the
workplace
Input:
How Quality Say/Ask:
Control Tools are
used in resolving Are you familiar with the ISO certification of the Slide 7 5 min
problems and DepEd Agency.. like in the RO and DO?
concerns in the Why do we need to talk about Quality System?
workplace? Anybody who wish to share their idea?
Let us have an overview of what we call QAS in Slide 8
organizations and institutions…
How should the Do: Let us review and reflect on the DepEd Vision and Slide 9 & 10 10 min
development of Mission…
process and
procedure be Ask: can you interpret the general vision of DepEd?
done?
Say: Why do we need to apply the QAS? This
institutional move is being backed-up, mandated or Slide 11-13
dictated by the following legal bases…
Show: Hierarchy of Quality Assurance… Slide 14
5 min.
Say: Let us see the different level of quality assurance so
we can determine as to what level are we in at this
point.
Say: What is the effect of the QAS to organizations? Slide 15
5 min.
Do: Show the graphical representation of the effect of
Slide 16
QAS.
Say: What does Quality Assurance do? – Eliminating Slide 17
Waste
Identifying core
processes of the Do: Give the exact meaning of the 3 MUs by showing the Slide 18
department and next slide
How should the
development of Say:
process and Slide 19-21
procedure be How do we do it? – Eliminating the MUs in our
done? environment. What principle should we apply?
We do it by KAIZEN?
Do: Elaborate/expound the definition of KAIZEN Slide 22
Say: As a result KAIZEN is simply changing methods,
making small changes and overcoming resistance to Slides 23
change to unlock human potentials.
Did the changes gave a big effect on the process?
Did they spend much on the changes done?
Say: Let us always be reminded with the following
guidelines in implementing KAIZEN…
Slide 24
Do: show the ground rules for KAIZEN
Say: In the process of implementation of changes let us
apply a simple housekeeping principle called “5S”… Slide 25
known as the baseline of all quality assurance processes
in different industries, institutions and organizations.
Say: So how do we start? Let us do the baseline … the Slide 26
5S
Do: Show the illustration of the 5S process Slide 27
Say: Let’s look at the table showing the effect of the 5S
to a person. Slide 28
ABSTRACTION:
Say: How to make doable? Slide 29
Say: We follow certain guides to make it doable? Slide 30
Do: To Summarize … let us read… Slide 31
APPLICATION:
Say: Let us have an activity
Do: show the slide having the instructions of the activity
1. Go back to the parked issues and concerns
posted on the board Slide 32-34
2. Perform the 5S principles on it
Sort the issues into which is critical and not
Systematize by priority
Sweep the list and focus on the priorities
Make a standard by agreeing to do the same
process in identifying core issues
Sustain by regularly doing the First 4S,
Do: read the process questions and gather their ideas on Slide 35
the activity.
Closure:
Do: Show the graphic illustration of “comfort zone” Slide 36
Do: show the quotes that will close the session Slide 37-38
Prepared by: Checked and Approved by:
Team SENIOR HIGH SCHOOL Dr. ROMMEL S. BELTRAN
Master Teachers Principal IV
Ms. ABEGAIL A SANTOS
Mr. MARC MYKL G. SIBAL
Ms. LIWAYWAY DAWN C. DE REAL
Ms. MARY GRACE C. MORALES
