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Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

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1K views2 pages

Pta - CMS

Muhammad Arsalan Khan has submitted a complaint regarding registration issues with his Samsung S9+ dual SIM phone on the DIRBS system. He purchased the phone in the UAE in 2018 and uses one SIM slot for his Pakistani SIM and the other for his UAE SIM for work. The DIRBS system is showing an error that one IMEI is already registered when he tries to register both IMEIs. He needs to use both SIM slots for his Pakistani SIM while traveling between Pakistan and the UAE for work and is requesting help to rectify the issue.

Uploaded by

janu_je
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

11/10/2019 PTA | CMS

Complaint Management System

Complaint Reference No: PTA-DIRBS-90500-2019 Dated: November 10, 2019

Details Of Submitted Complaints

Complainant Information

Name Muhammad Arsalan Khan

CNIC 37405-1298858-5

Contact No. 00971552925635

Email Address arsalan.khan89@gmail.com

City Rawalpindi

Postal Address

Complaint Details

Service
Provider

Service DIRBS
Type

Complaint Registration Issues Miscellaneous


Nature

Subscriber
Complaint
No.

Complaint
Reference
No.

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 1/2
11/10/2019 PTA | CMS

Service
Provider

Complaint Greetings of the day. I have Samsung S9+ Dual Sim on which one of the slots is registered and
Summary the other slot showing not, I tried to register that slot using my Passport and it's giving me error
GSMA Record shows 2 IMEIs, given IMEI count: 1 and when I tried to register both of them it
says one of the IMEI is already been registered in DIRBS. I live in UAE and bought the Phone in
2018, I always used slot 2 on my phone for my Pakistani Sim and Slot One for UAE sim for
Roaming as I work for Etihad Airways and due to work commitments I need to use my phone on
roaming as well. Please advise and rectify this issue as I need to use the Slot 1 as well for my
Pakistani Sim and I am travelling back to UAE today night.

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 2/2

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