DMAIC PROCESS
DMAIC is an acronym for five interconnected phases: Define, Measure, Analyze,
Improve, and Control.
The DMAIC Process is a problem solving tool that can be used to improve,
optimize and stabilize business processes. This cyclical problem solving model
seeks to improve the processes within an organization.
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Define
The problem is defined in this first step. Furthermore, it is important to recognize and
define the following elements:
who are the customers?
what are the critical stages in the process?
what is the objective and what are the related business processes?
Measure
The purpose of this step is to establish the most important aspects of the current
process and to collect relevant data. The following aspects are important in this:
analyze the output and the input
define the measurement plan
test the measurement system
Analyze
Subsequently, the data that was collected in the previous step is analyzed. The purpose
of this step is to identify the root cause relationships. The deeper causes of defects and
errors are investigated. Basic tools are used to:
identify the gap between current and required performance
identify the input and the output
list and prioritize potential opportunities to improve
Improve
The current process is improved by using techniques and creative
solutions. Brainstorming sessions can be a useful tool. Other, obvious solutions are:
innovative ideas
focus on the simplest and easiest solutions
create a detailed implementation plan
implementation of improvements
identify errors and causes using an Ishikawa diagram
Control
This step does not only focus on control but on monitoring as well. Control ensures that
any deviations can be corrected in the future. Monitoring leads to sustainable
improvements and guarantees long-term success. Permanent monitoring is therefore
required.
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