DENR CENR, PENR AND REGIONAL OFFICES

Admin and Finance

(Internal and External Services)
CITIZEN’S CHARTER NO. RO-AF-01. ISSUANCE OF CERTIFICATION OF NO
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
This Certification is made upon request of DENR personnel, official or external party of No Records/Appeal/Motion
for Reconsideration, etc. being filed in the DENR. The purpose for the request is included in the Certification.
Office or Division: Records Unit/Section,
DENR CENR, PENR and Regional Offices
Classification: Simple
Complex
Type of Transaction: G2B - Government to Business
G2C - Government to Citizen
G2G - Government to Government
Who may avail: Regular, Casual, Contract of Service and Job Order employees of DENR, including
its Bureaus and Attached Agencies, and other government agencies or
instrumentalities and private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished customer request form (1 Public Assistance Desk, Receiving Area or Records
original) Unit/Section
2. Government issued ID (present 1 original) Requesting Party
Additional if from the Government Sector
3. Official Letter Request (1 original) Requesting Party
Additional if Requesting Party is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer or Notary Public
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Accomplish request 1. Receive, and check the
form and forward to completeness of
Receiving/ Releasing submitted
Clerk requirements, stamp Receiving/Releasing Clerk
the date and time on None 5 min.
documents and Records Unit/Section
forward to all
documents to action
officer
1.1. Verify all
requirements and
indicate amount to Records Officer
None be paid in the None 5 min.
Records Unit/Section
Request Form

1.2. Approve and sign

Request Form Records Officer
None None 5 min.
Records Unit/Section

None 1.2. Prepare/Approve None 5 min. Records Officer

Order of Payment
CENRO Records
Unit/Section
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE

Accounting Personnel
PENRO/Regional Office
Accounting Unit/Section
2. Pay to the Cashier the 2. Accept payment and Certification
Certification Fee issue Official Receipt Fees***:

Php 50.00
Collecting Officer
(for reference
5 min. Credit Officer
purposes)
Cashier Unit/Section

Php 100.00
(for loan
purposes)
None 2.1. Check the Official 25 min.
Receipt. Verify,
(Simple)
prepare and initial Records Officer
the Certification None
Records Unit/Section
3 hours
(Complex)
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
2.2. Initial the Chief
None Certification None 5 min.
Concerned Unit/Section

2.3. Determine accuracy CENR Officer or

of the Certification
Records Officer
and affix signature
(CENR Office)

Chief, MSD or TSD or

None None 5 min.
PENR Officer
(PENR Office)

RED
(Regional Office)
2.4. Release the
approved
Certification to the
customer and Receiving/Releasing Clerk
None forward the None 10 min.
Records Unit/Section
received Customer
Request Form to
Action Officer
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
3. Receive the approved 3. File the Customer Records Officer
Certification Request Form None 5 min.
Records Unit/Section

Php 50.00
Simple 1 hour & 15 min.
(for reference
purposes)
TOTAL:
Php 100.00 Complex 3 hours & 50 min.
(for loan
purposes)
***Except when covered by Official Letter Request
CITIZEN’S CHARTER NO. RO-AF-02. DOCUMENT AUTHENTICATION FOR GENERAL
CIRCULATION DOCUMENTS*
Document Authentication is made by a requesting party for a certified true copy of a record issued by the DENR.
The purpose for the request is included in the Request Form.
Office or Division: Records Unit/Section,
DENR CENR, PENR and Regional Offices
Classification: Simple
Complex
Type of Transaction: G2B - Government to Business
G2C - Government to Citizen
G2G - Government to Government
Who may avail: Regular, Casual, Contract of Service and Job Order employees of DENR, including
its Bureaus and Attached Agencies, and other government agencies or
instrumentalities and private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
2. Government issued ID (present 1 original) Requesting Party
Additional if from the Government Sector
3. Official Letter Request (1 original) Requesting Party
Additional if Requesting Party is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer, Public Attorney’s Office
 (PAO) or Notary Public

FEES TO BE PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Accomplish request 1. Receive, check, and
form and forward to stamp date and time
Receiving/ Releasing on document. Upload
Clerk. the document to Receiving/Releasing Clerk
Document Tracking None 15 min.
System. Forward Records Unit/Section
document to the
concerned Action
Officer
1.1. None 1.1. Check the None 30 min. Records Officer
availability of
(Simple) Records Unit/Section
records.

3 hours
Process the request
(photocopy and (Complex)
stamp “Certified
True Copy”) and
sign the certification
or documents.

Indicate amount to
be paid in the
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
Request
Form/Order of
Payment.
2. Pay to the Cashier the 2. Accept payment and Php 50.00
Certification Fee. issue Official Receipt.
Certification
Fee** Collecting Officer
per set + 10 min. Credit Officer
Cashier Unit/Section
Php 5.00 per
page
1.2. None 1.2. Check the Official Records Officer
Receipt and None 5 min.
photocopy for filing. Records Unit/Section

1.2. None 1.3. Release the

approved
Authentication to
the customer and Receiving/Releasing Clerk
None 5 min.
forward the Records Unit/Section
received Customer
Request Form to
Action Officer.
 FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
3. Receive the approved 3. File the Customer Records Officer
Certification. Request Form and None 5 min.
attachments. Records Unit/Section

Php 50.00
Simple 1 hour & 10 min.
Certification
Fee
TOTAL: per set +

Complex 3 hours & 40 min.

Php 5.00 per
page
*Confidential and Top Secret Documents are subject for approval of the Secretary.
**Except those with Official Letter Request
CITIZEN’S CHARTER NO. RO-AF-05-06-07. PROCESSING OF PAYMENT OF CLAIMS
This process includes processing of Obligation Request and Status (ORS) and Disbursement Voucher (DV), and
preparation, processing and issuance of Checks/LDDAP-ADA and corresponding Advices. This process is used to pay an
obligation to DENR employees, individuals, agencies or creditors for goods purchased and services rendered.

Office or Division: Accounting, Budget and Cashier Units/Sections, Finance Section/Division,

DENR CENR, PENR and Regional Offices
Classification: Complex
Highly Technical
Type of Transaction: G2B - Government to Business
G2C - Government to Citizen
G2G - Government to Government
Who may avail: Regular, Casual, Contract of Service and Job Order employees of DENR, Service
Providers and Suppliers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE*

General Requirement  
● Disbursement Voucher (1 original, 3 duplicate) Requesting Party or Originating Office
● Obligation Request and Status (3 original) Requesting Party or Originating Office
If Initial Contract of Communication/Telephone and Gasoline  
● Contract (3 original) Service Provider, Requesting Party or Originating Office
● Annual Procurement Plan (APP), and any amendment Procurement Unit Or Section
thereto (1 certified Copy), or Certification from the
Procurement Office that the items procured are
already included in the APP (1 original)
If Supplier/Contractor/Service Provider  
A. Purchase Order (P.O.) Complex
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Purchase Order/Contract Agreement (3 Original) Procurement Unit Or Section
● Purchase Request (3 Original) Requesting Party or Originating Office
● BAC Resolution (1 original, 2 Photocopies) Bids And Awards Committee (BAC) Secretariat
● PHILGEPS Posting (if above 50K) (1 original, 2 Bids And Awards Committee (BAC) Secretariat
Photocopies)
● Certification from Procurement- that legal document Bids And Awards Committee (BAC) Secretariat
from GPPB Reso No. 21-2017 dated 5/30/2017 are
submitted and duly verified (1 original, 2 Photocopies)
● Certificate of Availability of Funds Budget and Accounting Section
● Agency Procurement Request/APR Form No. 02 (for Procurement section
supplies), In case supplies are not available at DBM,
there must be a certificate of Non-availability of stock
from PS-DBM (1 original, 2 Photocopies)
● Annual Procurement Plan (APP), and any amendment Requesting Party/Procurement Section
thereto (1 Certified Copy), or Certification from the
Procurement Office that the items procured are
already included in the APP (1 original)
● Abstract of Quotations (2 Original) Requesting Party or Originating Office & BAC
Secretariat
● Quotations with Certification from Procurement Office Service Provider
that Supplier has Submitted Updated Eligibility
Documents/Legal Documents (Alternative Method of
Procurement), if shopping (3 Original Per Supplier)
● At least 1 Filled-Up Quotation, with Proof of Receipt of Service Provider
Quotation (1 original, 2 photocopies)
● Certificate of Posting in 3 Conspicuous Places (1 BAC Secretariat
original, 2 photocopies)
● Request for Quotations (1 original Per Supplier) Service Provider
● Special Order, if Applicable (1 Photocopy) Requesting Party or Originating Office, Regional Office
Or Central Office
● Inspection and Acceptance Report (1 original, 2 Inspection and Acceptance Committee (IAC)
Photocopies)
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Sales Invoice/Delivery Receipt/Official Receipt (1 Service Provider
original, 2 Photocopies)
● Certificate Of Acceptance (1 original, 2 Photocopies) Requesting Party
B. P.O. Through Direct Contracting  
● Purchase Request with Certification from the Requesting Party or Originating Office and Procurement
Procurement Office that the items procured are Office
already included in the APP (3 Original)
● BAC Resolution (1 original, 2 Photocopies) BAC Secretariat
● Quotations (3 Original Per Supplier) Service Provider
● Distributor Certificate or Sworn Certificate of Service Provider Or Bac Secretariat
Guarantee Exclusive Distributorship Agreement (If
Applicable) (1 Photocopy)
● Inspection Report (1 original, 2 Photocopies) Inspection And Acceptance Committee (IAC)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party
If Meals and Snacks For Seminar/Training
● Special Order (3 photocopies) or Notice of Meeting (1 Requesting Party or Originating Office, Regional Office
original, 2 photocopies) Or Central Office
● Purchase Request with Certification from the Requesting Party or Originating Office
Procurement Office that the items procured are
already included in the APP (3 Original)
● RESO (1 original, 2 photocopies) BAC Secretariat
● PHILGEPS BNA – RFQ (1 original, 2 photocopies) BAC Secretariat
● 3 Quotations (1 original Per Supplier, 2 photocopies) Service Provider
● APQ (1 original, 2 photocopies) BAC Secretariat
● Certification from Procurement that legal document Procurement Section, Administrative Division
from GPPB Reso No. 21-2017 dated 5/30/2017 are
submitted and duly verified (1 original)
● Contract (3 Original) Service Provider, Requesting Party or Originating Office
● Billing or Statement of Account (1 original, 2 Service Provider, Requesting Party or Originating Office
photocopies)
● Menu (1 original, 2 photocopies) Service Provider, Requesting Party or Originating Office
● Attendance (1 original, 2 photocopies) Requesting Party or Originating Office
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Activity Report with Pictures (1 original, 2 photocopies) Requesting Party or Originating Office

If Job Order (J.O.)  

A. Repair of Vehicle/Equipment/Facilities  
● Purchase Request with notation that it is included in Requesting Party or Originating Office
the APP (1 original, 2 photocopies)
● Pre-Repair Inspection Report (1 original, 2 Inspection Committee
Photocopies)
● BAC Resolution for Major Repairs (1 original, 2 BAC Secretariat
Photocopies)
Requesting Party or Originating Office & BAC
● Abstract of Quotations (1 original, 2 Photocopies)
Secretariat
● Quotations (1 original Per Supplier, 2 Photocopies) Service Provider
● Post Repair Inspection Report (1 original, 2 Property Unit/Section, General Services Section (GSS)
Photocopies)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party
● PHILGEPS Posting (50K and above) (1 original, 2 Procurement Section
photocopies)
● Certificate of Posing (1 original, 2 photocopies) Procurement Section
● Certification from Procurement that legal document Procurement Section
from GPPB Reso No. 21-2017 dated 5/30/2017 are
submitted and duly verified (1 original)
● Waste Materials Report (1 original, 2 Photocopies)
● Certificate of Availability of Funds (1 original, 2 Budget and Accounting Section
photocopies)
B. Printing  
● Purchase Request with notation that it is included in Requesting Party or Originating Office
the APP (1 original, 2 photocopies)
● Layout, E-Copy of Document to be Printed, or Source Requesting Party or Originating Office
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
of Layout (1 original, Digital Copy)
● BAC Resolution (1 original, 2 Photocopies) BAC Secretariat
Requesting Party or Originating Office & BAC
● Abstract of Quotations (1 original, 2 Photocopies)
Secretariat
● PHILGEPS Posting (50K and above) (1 original, 2 Procurement Section
photocopies)
● Certificate of Posing (1 original, 2 photocopies) Procurement Section
● Certification from Procurement that legal document Procurement Section
from GPPB Reso No. 21-2017 dated 5/30/2017 are
submitted and duly verified (1 original)
● Quotations (1 original Per Supplier, 2 Photocopies) Service Provider
● Inspection Report (1 original, 2 Photocopies) Inspection And Acceptance Committee (IAC)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party
If Agency Procurement Request (APR)  
● Purchase Request (1 original, 2 photocopies) Requesting Party or Originating Office
● Certificate of Availability of Funds (1 original, 2 Budget and Accounting Section
photocopies)
If Contract  
● Notarized Contract (1 original, 2 photocopies) Requesting Party or Originating Office, BAC Secretariat
or Service Provider
● Purchase Request (1 original, 2 photocopies) Requesting Party or Originating Office
● PHILGEPS Posting (50K and above) (1 original, 2 Procurement Section
photocopies)
● Certificate of Posing (1 original, 2 photocopies) Procurement Section
● Certification from Procurement that legal document Procurement Section
from GPPB Reso No. 21-2017 dated 5/30/2017 are
submitted and duly verified (1 original)
● TOR (1 original, 2 photocopies) Requesting Party or Originating Office
● Letter Intent/Proposal (1 original, 2 photocopies) Service Provider
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Curriculum Vitae with Personal Data Sheet (1 original, Service Provider
2 photocopies)
● Letter Request for Payment (For Resource Person, Service Provider
Documentor, or Facilitator) (1 original, 2 Photocopies)
● Evaluation Report (for Resource Person, Documentor Requesting Party
or Facilitator) (1 original, 2 Photocopies)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party
● Certificate of Availability of Funds (1 original, 2 Budget and Accounting Section
photocopies)
● Actual Output (3 photocopies, if applicable) Service Provider
If Salaries of Contract of Service  
● Notarized Contract (1 original, 2 photocopies) Requesting Party or Originating Office, BAC Secretariat
or Service Provider
● Duly Accomplished Daily Time Record (DTR) (1 Personnel Unit/Section
original, 2 Photocopies)
● Travel Order, if applicable (3 photocopies) Requesting Party
● Accomplishment Report (1 original, 2 Photocopies) Requesting Party
● S.O, if Applicable (1 original, 2 Photocopies) DENR Central, Regional, PENR and/or CENR Office
● MCLE Certification, if Lawyer (1 original, 2 Service Provider
Photocopies)
● Written Concurrence from COA, if Lawyer (1 original, 2 Commission On Audit (COA)
Photocopies)
● Deputation of OSG, if Lawyer (1 original, 2 Office of the Solicitor General (OSG)
Photocopies)
● Acquiescence from OSG, if Lawyer (3 Photocopies) Office of the Solicitor General (OSG)
● Certificate of Availability of Funds (1 original, 2 Budget and Accounting Section
photocopies)
If Mandatory Expenses  
A. Water and Electricity  
● Billing Statement (1 original, 2 Photocopies) Service Provider
B. Communication/Telephone
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Billing/Statement of Account (1 original, 2 Service Provider
Photocopies)
● Certification that Phone Calls are official in nature (1 Requesting Party or Originating Office
original, 2 Photocopies)
● Contract (1 original for first payment only) Service Provider Or Requesting Party
C. Gasoline  
● Billing/Statement of Account (1 original, 2 Service Provider
Photocopies)
● Vehicle Trip Ticket (1 original, 2 Photocopies) Driver In Duty
● Contract (1 original for first payment only) Service Provider Or Requesting Party
● Fuel/Lubricants Requisition and Issue Slip (1 original, Requesting Party or Originating Office
2 Photocopies)
If Government Share For Mandatory Deductions  
● List of Personnel with Corresponding Amount of Personnel Section/Unit-Administrative Division/Section
Government Share (1 original, 2 Photocopies) or Accounting Unit/Section-Finance Section/Division
If TEV (Local)  
A. Approved Travel Order (1 original, 2 Photocopies) Requesting Party or Originating Office and CENR
Officer, PENR Officer or Regional Executive Director
(RED)
B. Itinerary (1 original, 2 Photocopies) Requesting Party or Originating Office
C. Special Order, if Applicable (3 Photocopies) CENR Officer, PENR Officer, RED, Usec or Secretary
D. Additional Requirement For Reimbursement
● Travel Report (1 original, 2 Photocopies) Requesting Party or Originating Office
● Certificate of Travel Completed (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Certificate of Appearance (1 original, 2 Destination Office
Photocopies)
● Tickets (1 original, 2 Photocopies) Airline Company
● PAL/Cebu Pacific or any other Airline TO (1 Requesting Party or Originating Office, and RED
original, 2 Photocopies)
● Boarding Pass (1 original, 2 Photocopies) Airline Company
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE*
● Terminal Fee Ticket/Stub (1 original, 2 Airline Company
Photocopies)
● Certificate of Expenses not Requiring Receipt (1 Requesting Party or Originating Office
original, 2 Photocopies)
● Receipt from Accommodation, if applicable (1 Accommodation Provider
original, 2 Photocopies)
If Cash Advances  
● Special Order of SDO/Allotment Letter (3 PENR Officer or RED
Photocopies)
● Certificate of No Unliquidated Cash Advance (1 Accounting Unit/Section, Finance Section/Division
original, 2 Photocopies)
If Replenishment of Petty Cash Fund  
● Special Order, if First Payment (1 original, 2 Records Section/Unit
photocopies)
● Official Receipts/Sales Invoices (1 original, 2 Supplier
photocopies)
● Petty Cash Replenishment Report (1 original, 2 Concerned Special Disbursing Officer (SDO)
photocopies)
● Approved Purchase Request (1 original, 2 Requesting Party/Concerned Office
photocopies)
● Certificate of Emergency Purchase (1 original, 2 Requesting Party/Concerned Office
photocopies)
● Certificate of Inspection and Acceptance (1 original, 2 Inspection & Pre-Acceptance Committee (IPC)
photocopies)
● Report of Waste Materials, in case of repair (1 original, GSS
2 photocopies)
● Approved Trip Ticket for Gasoline Expenses (1 GSS
original, 2 photocopies)
● Three (3) Quotations from Suppliers (1 original, 2 Suppliers
photocopies)
● Abstract of Quotations (1 original, 2 photocopies) Requesting Party/Concerned Office
If eNGP/CBFM Contracts
CHECKLIST OF REQUIREMENTS WHERE TO SECURE**
A. Payment of 15% Mobilization Fee  
● Endorsement Memorandum (1 original, 2 Concerned CENRO/Requesting Party
photocopies)
● Letter request from the payee for the release of MF (1 PO's/Requesting Party
original, 2 photocopies)
● Letter of Intent (1 original, 2 photocopies) PO's/Requesting Party
● Annual Procurement Plan (APP) (1 Certified Copy) Procurement Unit or Section
● Notarized MOA with WFP, Mode of Payment & Site Requesting Party or Originating Office
MAP (1 original, 2 photocopies)
● Purchase Request (1 original, 2 photocopies) Requesting Party or Originating Office
● BAC Resolution – Mode of Procurement (1 original, 2 BAC Secretariat
Photocopies)
● Proof of Posting of RFQ at 3 conspicuous places (1 BAC Secretariat
original, 2 Photocopies)
● Quotations (1 original Per Service Provider, 2 Service Provider
Photocopies)
Requesting Party or Originating Office & BAC
● Abstract of Quotations (1 original, 2 Photocopies)
Secretariat
● BAC Resolution – Award approved by HOPE (1 BAC Secretariat
original, 2 Photocopies)
● Notice of Award received by Service Provider (1 Requesting Party or Originating Office & BAC
original, 2 Photocopies) Secretariat
● Notice to Proceed received by Service Provider (1 Requesting Party or Originating Office & BAC
original, 2 Photocopies) Secretariat
● Philgeps Posting of Award/Contract/Proceed (1 BAC Secretariat
original, 2 Photocopies)
● Request for release of 15% Mobilization fee (1 original, Service Provider
2 Photocopies)
● Performance Security Service Provider
● LEGAL REQUIREMENTS Service Provider/ ORIGINATING OFFICE/ BAC
 a. Certificate of Registration from SEC/CDA (3 SECRETARIAT
photocopies)
b. Certification from the leader of the service provider
that none of its incorporators, organizers, directors
or officials is an agent or related by consanguinity
or affinity up to the fourth civil degree to the HOPE,
members of BAC or other authorized officials (1
original, 2 Photocopies)
c. Disclosure of related business, if any and extent of
ownership therein (1 original, 2 Photocopies)
● TECHNICAL REQUIREMENTS Service Provider
a. List of completed contracts similar to the
procurement (1 original, 2 Photocopies)

● FINANCIAL REQUIREMENTS Service Provider

a. Certificate that the service provider has an existing
bank account (1 original, 2 Photocopies) / 3
photocopies of Bank Book
b. Updated Audited Financial Statements (1 original,
2, Photocopies)
c. Certification that it has financial management
system that maintains sets of book of accounts (1
original, 2 Photocopies)
B. Progress Billing  
● Endorsement/Memorandum (1 original, 2 photocopies) Concerned CENRO
● Letter Request to the Auditor for the validation of the Concerned CENRO & PENRO (Technical-eNGP)
accomplishment (1 original, 2 photocopies)
● Validation Report / Accomplishment (1 original, 2 Joint Validating Team of PENRO & CENRO
photocopies)
● Geotagged Photos of the Plantation (Per Beneficiary/ Joint Validating Team of PENRO & CENRO,
Family) (1 original, 2 photocopies) Concerned Site Team Leader and PO/Families
● Statement of Account (1 original, 2 photocopies) Payee/Contractor
● List of Beneficiaries (1 original, 2 photocopies) CENRO (NGP Coordinator/Site Team Leader)
 ● Parceliarized Plantation Map (Maintained & Protected) GIS Team/eNGP Unit
(1 original, 2 photocopies)
● Affidavit of Completion (1 original, 2 photocopies) Contracted PO/Family
● Certificate of Completion and Acceptance (1 original, 2 Concerned CENRO
photocopies)
● Approved Memorandum of Agreement (2 photocopies) PENRO (Technical-eNGP)
● Request for Inspection and Payment (1 original, 2 Service Provider
Photocopies)
● Statement of Work Accomplished (1 original, 2 Service Provider
Photocopies)
● Notarized Inspection and Acceptance Report (Matrix Requesting Party or Originating Office
form) (1 original, 2 Photocopies)
● Notarized Narrative Report of IAR (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Letter of Turn Over (1 original, 2 Photocopies) Service Provider
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party or Originating Office
● Geo-tagged photos of validation and accomplished Requesting Party or Originating Office
activities (1 original, 2 Photocopies)
● Fund Utilization Report with attached payroll, if with Service Provider
labor (1 original, 2 Photocopies)
C. Release of Retention fee  
● Endorsement/Memorandum (1 original, 2 Concerned CENRO
photocopies)
● Endorsement/Memorandum (1 original, 2 Concerned CENRO
photocopies)
● PO Request for the release of Retention Fee (1 Contracted PO/Family
original, 2 photocopies)
● Third Party Evaluation Report that the PO Plantation Third Party Contracted/Regional Office
attained at least 85% Survival Rate (2 photocopies)
● Certificate of Final Inspection and Acceptance Report JIC
(1 original, 2 photocopies)
● Certificate of Final Acceptance (1 original, 2 HOPE
photocopies)
 ● Completed Parceliarized Plantation Map (1 original, 2 GIS Team/eNGP Unit
photocopies)
● Photo Copy of Affidavit of Completion (2 photocopies) PENRO (Technical-eNGP)
● Photo Copy of Certificates of Completion and PENRO (Technical-eNGP)
Acceptance (2 photocopies)
● Photo copy of Obligation Requests and Status (2 PENRO (Technical-eNGP)
photocopies)
● Photo Copy of Memorandum of Agreements (2 PENRO (Technical-eNGP)
photocopies)
● Photo Copy of Notice to Proceeds (2 photocopies) PENRO (Technical-eNGP)
● Inspection/Validation Report of Third Party Validators Requesting Party or Originating Office
indicating the survival rate for Sites with area of 100
has and above (1 original, 2 Photocopies)
● Inspection/Validation Report of Regional/PENRO Requesting Party or Originating Office
composite team indicating the survival rate for Sites
with area of below 100 has (1 original, 2 Photocopies)
● Fund Utilization Report (1 original, 2 Photocopies) Requesting Party or Originating Office
● Project Completion Report (1 original, 2 Photocopies) Requesting Party or Originating Office
● Letter of FINAL Turn Over (1 original, 2 Photocopies) Service Provider
● Certificate of FINAL Acceptance (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Geo-tagged photos of validation and accomplished Requesting Party or Originating Office
activities (1 original, 2 Photocopies)
● Certificate of Site Development (1 original, 2 Requesting Party or Originating Office
Photocopies)
D. Progress Payment for Seedling Production
● Endorsement/Memorandum (1 original, 2 photocopies) Concerned CENRO
● PO Request for Inspection/Validation and payment (1 PO's/Requesting Party
original, 2 photocopies)
● Statement of Work Accomplishment (1 original, 2 PO's/Requesting Party
photocopies)
● Letter Request to the Auditor for the validation of the Concerned CENRO & PENRO (Technical-eNGP)
accomplishment (1 original, 2 photocopies)
 ● Validation Report / Accomplishment (1 original, 2 Joint Validating Team of PENRO & CENRO
photocopies)
● Nursery Tally Sheet (1 original, 2 photocopies) Joint Validating Team of PENRO & CENRO
● Geotagged Photos of Nurseries (per plot) (1 original, 2 Joint Validating Team of PENRO & CENRO,
photocopies) Concerned Site Team Leader and PO/Families
● Statement of Account (1 original, 2 photocopies) PO's/Requesting Party
● Proposed list of Beneficiaries/Families (1 original, 2 CENRO (NGP Coordinator/Site Team Leader)
photocopies)
● Photo copy of Approved Memorandum of Agreement PENRO (Technical-eNGP)
(2 photocopies)
● Photo copy of Approved Obligation Request (2 PENRO (Technical-eNGP)
photocopies)
E. Additional if seedlings were procured
● Seedlings Acknowledgement Receipt (1 original, 2 Seedling Supplier
photocopies)
● Certificate of Registration of Seedling Supplier (1 Seedling Supplier
original, 2 photocopies)
● Delivery Receipt duly received by the PO (1 original, 2 Seedling Supplier & PO
photocopies)
● Business Permit of Seedling Supplier (1 original, 2 Seedling Supplier
photocopies)

If Infrastructure Projects
CHECKLIST OF REQUIREMENTS WHERE TO SECURE**
● Letter request from the contractor for inspection (if Contractor/Payee/Requesting Party
applicable) and released of advance/progress/final
payment or for substitution in case of release of
retention money (1 original, 2 photocopies)
● Statement of Work Accomplishment/Progress Billing (1 Contractor/Payee/Requesting Party
original, 2 photocopies)
● Inspection Report by the Agency's Authorized Agency's Authorized Engineer/ Inspectorate Team
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE**
Engineer (1 original, 2 photocopies)
● Result of Test Analysis, if applicable (1 original, 2 Contractor/Payee/Requesting Party
photocopies)
● Statement of Time Elapsed (1 original, 2 photocopies) Agency's Authorized Engineer/ Inspectorate Team
● Monthly Certificate of Payment (1 original, 2 Agency's Authorized Engineer/ Inspectorate Team
photocopies)
● Contractor’s Affidavit on payment of laborers and Contractor/Payee/Requesting Party
materials (1 original, 2 photocopies)
● Pictures, before, during and after construction of items Agency's Authorized Engineer/ Inspectorate Team
of work especially the embedded items (1 original, 2
photocopies)
● Photocopy of vouchers of all previous payments ( 2 GSU/Accounting
photocopies)
● Certificate of Completion (1 original, 2 photocopies) Requesting Party (e.g CENRO)
● Certificate of Acceptance HOPE/Authorized Representatives
● Letter request from the Agency to the Auditor for the HOPE/Authorized Representatives
inspection and payment for the work accomplished by
the contractor (1 original, 2 photocopies)
A. If advance payment (additional requirements)
● Any security in the form of cash, bank guarantee, Contractor/Payee/Requesting Party
irrevocable standby letter of credit from a commercial
bank, GSIS or surety bond callable on demand
(amount equivalent to the released MF) (1 original, 2
photocopies)
● Notarized Contract (1 original, 2 photocopies) BAC Secretariat/GSU
● Such other documents peculiar to the contract and/or BAC Secretariat/GSU
to the mode of procurement and considered necessary
in the auditorial review and in the technical evaluation
thereof (1 original, 2 photocopies)
B. If final payment (additional requirements)
● As-built Plan (1 original, 2 photocopies) Contractor/Payee/Requesting Party
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE**
● Warranty security (1 original, 2 photocopies) Contractor/Payee/Requesting Party
● Clearance from the Provincial Treasurer that the Contractor/Payee/Requesting Party
corresponding sand and gravel fees have been paid, if
applicable (1 original, 2 photocopies)
● Copy of turn over documents/transfer of project and Requesting Party
facilities such as motor vehicle, laptops, other
equipment and furniture included in the contract to
concerned government agency (1 original, 2
photocopies)
C. If Release of Retention Money (additional
requirements)
● Certification from the Requesting Party that the project Requesting Party
is completed and inspected (1 original, 2 photocopies)
● Certification of final inspection and acceptance report Agency's Authorized Engineer/ Inspectorate Team
(1 original, 2 photocopies)
● Certificate of Final Acceptance (1 original, 2 HOPE/Authorized Representatives
photocopies)
● Any security in the form of cash, bank guarantee, Contractor/Payee/Requesting Party
irrevocable standby letter of credit from a commercial
bank, GSIS or surety bond callable on demand, if
applicable (1 original, 2 photocopies)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
1. Submit DV and ORS 1. Review completeness None 20 min. Receiving/Releasing Clerk
with complete of documents, receive
Budget Unit/Section
supporting documents and record in Logbook
to Budget Unit/Section. the DV and ORS, and
forward documents to
the concerned
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
Processor.
1.1. Review, check fund
availability and
allotment, record
and assign number Budget Staff
None in the ORS Control None 1 hour
Book, and initial Budget Unit/Section
ORS. Forward to
Chief Budget
Officer.
1.2. Review documents Chief Budget Officer
None and sign Box B of None 30 min.
ORS. Budget Unit/Section

1.3. Record ORS and

forward the Receiving/Releasing Clerk
None documents to None 30 min.
Accounting Budget Unit/Section
Unit/Section.
None 1.4. Review documents, None 30 min. Receiving/Releasing Clerk
receive, record in
Accounting Unit/Section
Logbook, assign DV
number and forward
DV and ORS with
complete supporting
documents to
concerned
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
Accounting Staff.
None 1.5. Review documents. None 3 hours Accounting Staff
Process DV as to
(complex) Accounting Unit/Section
completeness of
supporting
documents, validity
and correctness of 4 hours
claims. (highly technical)

Compute and
deduct applicable
taxes.

Prepare Certificate
of Tax Withheld and
record particulars of
DV in Individual
Index Card.

Prepare Journal
Entry (Box B) and
affix initial in DV.
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
Forward to Chief
Accountant for
review and
approval.
1.6. Review DV and sign
Box C of DV, and Chief Accountant
None forward to None 2 hours
Receiving/Releasing Accounting Unit/Section
Clerk.
1.7. Release DV and Receiving/Releasing Clerk
other documents to
Accounting Unit/Section
None approving authority None 1 hour
based on Manual of
Authorities.

None 1.8. Receive and batch None 1 day PENR Officer

up ORS, DV and
(PENRO)
supporting
documents. Sign
Box D of the DV.
Forward to Assistant Regional
Receiving/Releasing Director (ARD) for
Clerk. Management Services
(MS) or
Regional Executive
Director (RED)
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
(Regional Office)
1.9. Receive documents
and forward to Receiving/Releasing Clerk
None Cashier or None 30 min. Office of the PENR/ARD
Accounting for MS/RED
Unit/Section
1.10. Receive DV, ORS
and other Receiving/Releasing Clerk
supporting
Cashier Section/Unit
documents, review
None and record in None 30 min.
logbook and forward
Receiving/Releasing Clerk
to concerned
Cashier Staff or Accounting Section/Unit
Accounting Staff
1.11. Batch-up DVs into Receiving/Releasing Clerk
batch/folder.
Accounting Section/Unit
Forward to
None assigned/concerned None 1 hour
staff.
Receiving/Releasing Clerk
Cashier Section/Unit
None 1.12. Prepare Checks or None 1 hour Accounting Staff
LDDAP-ADA.
Accounting Unit/Section
Forward to Chief
Accountant or Head
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
of Cashier.
Cashier Staff
Cashier Section/Unit
1.13. Sign Box No. 1 of For LDDAP,
LDDAP.
Chief Accountant
Accounting Unit/Section
Sign Checks and
None None 30 min.
ADA.
For Checks and ADA,
Head
Cashier Section/Unit
1.14. Forward to Receiving/Releasing Clerk
approving authority
Accounting Section/Unit
based on Manual of
None Authority. None 15 min.
Receiving/Releasing Clerk
Cashier Section/Unit
None 1.15. Sign Checks and None 15 min. PENRO or authorized DC
LLDAP-ADA.
(PS regardless of
amount, MOOE-CO
regardless of amount)
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
PENRO level
ARD MS
(MOOE-CO up to Php 1M
and PS regardless of
amount)

ARD MS or RED
(PS regardless of amount)

ARD MS
(MOOE-CO up to Php 1M)

RED or authorized ARD

(MOOE-CO above Php
1M)
Regional level
1.16. Forward to Cashier. Receiving/Releasing Clerk
None None 15 min. Office of the PENRO,
ARD or RED
None 1.17. Receive and check None 15 min. Cashier Staff
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
the balance of
Notice of Cash
Allocation (NCA)
against the total Cashier Section/Unit
amount of the DV
processed.

1.18. Record all details in Cashier Staff

None Index Card. None 5 min.
Cashier Section/Unit
1.19. Record particulars
in Report of Checks
Issued and
Cancelled
Cashier Staff
None (RCIC)/Report of None 1 hour & 30 min.
ADA Issued Cashier Section/Unit
(RADAI). Forward to
approving authority.

None 1.20. Countersign Check None 10 min. Chief, MSD or

and ACIC based on
PENR Officer
Manual of
Authorities. Forward
to Cashier.
ARD for MS or
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
RED
1.21. Record receipt of
Check/ADA and Receiving/Releasing Clerk
None None 5 min.
forward to cashier Cashier Section/Unit
staff.
1.22. Record Check/ADA
particulars in the
Check Register. Cashier
Cashier Section/Unit
Inform the clientele
None if the check is ready None 30 min.
for pick-up, or the or
ADA was already
prepared for them to
issue OR upon Requesting Party
crediting payment to
their account.
1.23. Release Check/ADA
to customer/bank Cashier
None None 15 min.
with tax certificate Cashier Section/Unit
(supplier).
None 1.24. Receive LDDAP- None Not earlier than 24 Staff
ADA and/or hours but not later
Land Bank of the
Advice/ACIC and than 48 hours for
Philippines
supporting Land Bank and
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME* RESPONSIBLE
documents. DBP. or
Development Bank of the
Philippines (DBP)
For LDDAP-ADA, Crediting may take
transfer amount to longer for other or
respective accounts. servicing banks. any other servicing banks
2. If Service Provider,
issue Official Receipt
and sign in Cash Book
and Box E of DV.
Complex 3 days, 7 hours & 55
(1-day bank time) min.

Highly Technical
4 days & 55 min.
(1-day bank time)
TOTAL: None
Complex 4 days, 7 hours & 55
(2-day bank time) min.

Highly Technical
5 days & 55 min.
(2-day bank time)
*All documents are assumed to be from or submitted to the Admin Division/Section/Unit considering that this process flow
starts with the payment, and that the Admin Division has its separate processes for procurement.
**Processing time is based on the assumption that all documents are complete and proper, and that there are no issues
identified. Documents that have issues will be forwarded back to the concerned office and processing time shall be
paused. Processing time includes the turnaround time of servicing bank (1 to 2 days) which is beyond the control
of DENR.

Complex Highly Technical

● TEV ● Contract Consulting Services
● Utilities ● Procurement of goods and services
● Agency Procurement Request ● Salaries
(APR)
● PO through Direct Contracting
● Mandatory Expenses
● Meals and Snacks for
● Government Share for Seminar/Training
Mandatory Deductions
● TEV (Local)
● Cash Advances
● Replenishment of Petty Cash Fund
CITIZEN’S CHARTER NO. RO-AF-08. APPROVAL OF PURCHASE REQUEST (PR)/JOB ORDER
(JO) REQUEST

Purchase Order and/or Job Order is prepared as scheduled based on approved Annual Procurement Plan.
Comment: Indicate the use of PR and JO. Where and when is this a requirement?

Office or Division: Unit/Section/ Division? DENR CENR, PENR and Regional Office
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: All Requesting Party from DENR Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Purchase Request/Job Order Request with Item Requesting Party
specification, if applicable (number of copies? Original or
photocopy?)

FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
1. File Purchase 1. Receive, encode, None 20 min. Administrative Aide,
Request/Job record and evaluate
Administrative
Order Request request.
Assistant,
Bids and Awards
Committee (BAC)
Secretariat
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Procurement
Unit/Section, CENR,
PENR or Regional
Office
1.1 Affix initial on Chief
PR/JO.
Administrative
None None 20 min. Division/Section/Unit,
PENR or Regional
Office
1.2 Earmark as to Administrative Aide,
Availability of
Administrative
None Funds (with None 20 min. Assistant Budget
stamp).
Unit/Section, PENR or
Regional Office
None 1.3 Sign in the None 4 hours CENR Officer
recommending
approval portion.
Chief,
Management Services
Division (MSD) or
Technical Services
Division (TSD)
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
PENR Office

Assistant Regional
Director for
Management Services
(ARD MS)
Regional Office
1.4 Approve PR/JO. PENR Officer
PENR Office
or
None None 1 day
Regional Executive
Director
Regional Office
1.5 Assign PR/JO 25 min. Administrative Aide,
None number. None Administrative
Assistant Procurement
Unit/Section
None 1.6 Release the None
approved PR/JO. Administrative
Division/Section/Unit,
PENR or Regional
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID

Office
2. Receive
approved
PR/JO.

TOTAL: None 1 day, 5 hours and 25 min.

CITIZEN’S CHARTER NO. RO-AF-09. ISSUANCE OF CERTIFICATE OF REMITTANCES FOR
CONTRIBUTIONS AND LOAN PAYMENTS AND TAX DEDUCTIONS

The Certificate of Remittance is an official document issued by the Accounting Section for officials and employees
requesting proof of payments for all remittance of mandatory deductions, loan payments made to Lending and Financing
Institutions and/or taxes being withheld.
Office or Division: Finance Unit/Section (FS), Management Services Division (MSD)
DENR PENR and Regional Office
Accounting Section (AS), Finance Division (FD)
DENR PENR and Regional Office
Classification: Simple
Highly Technical
Type of Transaction: G2C-Government to Citizen
G2G-Government to Government
Who May Avail: Internal: Permanent Employees of DENR Central, Regional, PENR and CENR Offices,
Bureaus (including Central and Regional Offices), and Attached Agencies
External: External Clientele who are authorized party or representative, retired and
transferred employees.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
2. Government issued ID (present 1 original) Requesting Party

Additional if Requesting Party is a representative

3. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer, Public Attorney’s
Office (PAO) or Notary Public

FEES TO PROCESSING PERSON/S

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit Letter 1. Check the letter None 30 min. Receiving/
Request of request as submitted, Releasing Clerk
Payment/Remittance stamp the date and
Finance
to Receiving/ time on documents.
Unit/Section
Releasing Clerk. Record in the logbook
Management
the names of
Services Division
requesting party,
(FS-MSD)
period covered and
type of certificate: PENR or
a) Contribution and Regional Office
Amortization:
● GSIS
Administrative
● Philhealth Assistant/
● PAG-IBIG Payroll Maker
● MOWEL FS-MSD
● DENREU PENR or
b) Loan Payment: Regional Office
● GSIS
● PAG-IBIG
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
● Lending
Institutions
c) Tax deductions

Forward all
documents to action
officer
None 1.1. Retrieve the Index None 2 days Administrative
of Payment and Assistant/
(simple)
remittance file for
Payroll Maker
reference, prepare
the Certificate and FS-MSD
affix initial. Forward 15 days
to concerned PENR or
(complex)
Section Chief for Regional Office
review and initial.
>> Comment:
Region 6, what
are the
circumstances
that will make a
request
complex? Also,
complex
transactions
have a max
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
period of 7
days.
1.2. Sign the Certificate Chief/OIC-Chief
and return to the
Accounting Section,
staff in charge for
None releasing. Finance Division
None 20 min.
PENR or
Regional Office
1.3. Release the duly Administrative
signed Certification Assistant/
to the requesting
Payroll Maker
party. Maintain/File
None None 10 min.
Office Copy of the FS-MSD
Certification.
PENR or
Regional Office
2. Receive the
Certification.
TOTAL None 2 days & 1 hour
(simple)

17 days & 1 hour

 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
(complex)
Comment: complex transactions
have a maximum turnaround time
of 7 working days.
CITIZEN’S CHARTER NO. RO-AF-10- ISSUANCE OF CERTIFICATION OF NO PENDING
ADMINISTRATIVE CASE

This Certification serves as a proof whether a requesting personnel or official has a pending administrative case
filed against him/her based on the records of DENR. The purpose of the request is written in the Certification.
Office or Division: Legal Division, DENR Regional Office
Classification: Simple
Type of Transaction G2C – Government to Citizen
G2G – Government to Government
Who may avail: Internal: Permanent Employees of DENR Regional, PENR and CENR Offices
External: Authorized party or representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Duly accomplished customer request form (1 original) Records Section, Administrative Division
2.Government Issued ID (present 1 original) Requesting Party
Additional if form the Government Sector
3.Official Letter Request (1 original) Requesting Party
Additional if applicant is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer or Notary Public
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Letter request 1. Receive and
Receiving Clerk
assess the
completeness of Administrative
None 10 min.
the request. Stamp Assistant
the date, and time
Legal Division
of receipt.
1.1. Process the
request by Action Officer
None None
checking the Legal Division
records.
1.2. Prepare the
Certification, 1 day
and Forward to Position?
None the chief, Legal None
Division for Legal Division
approval and
signature.
1.3. Review,
approve and Chief
None None 1 day
sign the Legal Division
Certification.
2. Receive the 2. Release or Issue Releasing Clerk/
Certification. the approved Administrative
Certification. None 10 min Assistant
Legal Division
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE

TOTAL: None 2 days & 20 min.

CITIZEN’S CHARTER NO. RO-AF-11 ISSUANCE OF REQUESTED DOCUMENTS
This process entails the procedure on the issuance of available documents in DENR CENR, PENR and Regional
Offices.
Office or Division: Records Unit/Section, Division?
DENR CENR, PENR and Regional Offices
Classification: Simple
Type of Transaction: G2B - Government to Business
G2C - Government to Citizen
G2G - Government to Government
Who may avail: Any Person, Government and Private Corporations, and Non-Government Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
2. Identification Card (ID) (photocopy) number of Requesting Party
copies?
Additional if Requesting Party is a representative
3. SPA for representative (1 photocopy, notarized) Requesting Party, Private Lawyer or Notary Public
4. Identification Card (ID) (photocopy) number of Requesting Party
copies?
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit Letter 1. Check the Receiving/Releasing
request to completeness of Clerk
Receiving/ submitted
Records Unit/Section
Releasing requirements.
Clerk Receive and stamp Division?
date and time of
receipt. Record in None 10 min.
logbook, database Data Entry Specialist
or tracking system,
and forward to Records Unit/Section
Records Officer. Division?
CENR, PENR or
Regional Office
1.1. Research, verify Administrative Officer
request and I (AO I) or
check the
Records Officer I (RO
None availability of None 2 days I)
records.
Records Unit/Section
Division?
1.2. Inform Client
None through Letter if None 1 hour AO I or RO I
approved/denied Records Unit/Section
1.3. Prepare Order of Division?
None None 5 min.
Payment
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.4. Approve and sign
Order of
Accountant III/ Chief,
Payment.
None Forward to the None 10 min. Administrative and
requesting party. Finance Section
Division?
2. Pay to the 2. Accept payment and Administrative Aide VI
Cashier the issue Official Php 50.00 (Bill Collector)
Certification Receipt. (per 5 min.
Cahier Unit/Section
Fee. document)*
Division?
3. Forward 3. Check the Official UWI I/
Official Receipt Receipt. Prepare the
Administrative Aide
to Records requested
Unit/Section for documents and Comment: What is
checking. forward to the None 30 min. UWI I?
approving authority.
Unit/Section?
Division?

None 3.1. Receive and None 20 min.

review the
documents. CENR Officer
Approve and affix CENR Office
signature.
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE

Chief, MSD or
PENR Officer
PENR Office

Regional Executive
Director (RED)
Regional Office

3.2. Photocopy AO I or RO I
Official Receipt
Records Unit/Section
for file copy and
release the Division?
requested
None document(s) to None 15 min.
client. Office Support
Assistant
Records Unit/Section
Division?
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
4. Receive the
requested
documents.

Php 50.00
TOTAL: per 2 days, 2 hours and 35 min.
document*
*except for requests from other government offices covered by official letter
CITIZEN’S CHARTER NO. RO-AF-12. REQUEST FOR STATISTICAL DATA
This service reflects the procedure for the provision of available Environment and Natural Resources (ENR) data
for other Government Agencies, Local Government Units, academe and private sector.
Office or Division: Unit/Section? Division? DENR CENR and PENR Offices
Planning & Management Division (PMD), DENR Regional Offices
Classification: Simple
Type of Transaction G2C – Government to Citizen
G2G – Government to Government
Who may avail: Internal: Regular Employees of DENR, including its Bureaus and Attached Agencies
External: LGU and other government agencies or instrumentalities and private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original) Requesting Party

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit the Letter 1. Receive the letter None 10 min Receiving/
request to the request, stamp the Releasing Clerk,
Records date and time of
Records Section
Section/Unit receipt and forward
to the Office of Division?
CENR or PENR
Officer, or Regional CENR, PENR or
Executive Director Regional Office
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
(RED).
1.1. Evaluate the Head of Executive
request and Assistant (HEA)or
forward the same Secretary
None to the CENR or None 30 min.
CENR or PENR
PENR Officer, or
Office, or Office of
RED for approval.
the RED
1.2. Approve the CENR, PENR
request. Affix Officer, or RED
None initial, signature None 20 min.
CENR, PENR or
or marginal note
to the request. Regional Office
1.3. Forward the letter
request to Receiving/
Planning and Releasing Clerk
Management
None None 10 min. CENR or PENR
Division (PMD),
or concerned Office, or Office of
office/unit/section the RED
.
None 1.4. Check for the None 4 hours Statistician
availability of
PMD
data. Prepare the
requested Regional Office
document and
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
memo/letter
endorsement.
Action Officer
Concerned
Unit/Section
Comment: Specify
Unit/Section, and
Division
CENR or PENR
Office
None 1.5. Review and initial None 10 min. Chief
on the data and
PMD
memo/letter.
Regional Office

Chief
Management
Services, PENR
Office

Head
Concerned
Unit/Section
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Comment: Specify
Unit/Section, and
Division
CENR Office
1.6. Approve the CENR, PENR
prepared data Officer, or RED
None and memo/letter. None 1 hour
CENR, PENR or
Regional Office
None 1.7. Release the None 10 min. Receiving/
approved data to Releasing Clerk
the client. And file
Concerned
the receiving
Unit/Section,
copy.
Comment: Specify
Unit/Section, and
Division
CENR or PENR
Office,

Receiving/
Releasing Clerk
PMD
 FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Regional Office
2. Receive the
requested data.

TOTAL: None 6 hours and 30 min.

DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance
(Internal Services)
CITIZEN'S CHARTER NO. RO-AF-13. APPROVAL OF MONETIZATION OF LEAVE CREDITS
Monetization of Leave Credits is the process of turning available leave credits to monetary value.

Office or Division: Personnel Unit/Section, Administrative Division (PS-AD), DENR PENR and Regional
Office
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Permanent Employees of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Leave Monetization (4 original) Personnel Unit/Section, Administrative Division/
Accounting Section, Finance Division
2. Request letter if more than 10 days (2 original) Requesting Party
3. Certification of Leave Credit Balance (No. of Personnel Section
copies? Original/photocopy?)
4. Computation of Monetization per Budget Circular Personnel Section, Administrative Division/Accounting Section,
No. 2016-2 (no. of copies? Original/photocopy?) Finance Division
5. Medical Certificate (if due to health reasons) (no. Attending physician of local clinic/Hospital
of copies? Original/photocopy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit letter 1. Receive, check
request with duly completeness of
accomplished submitted
Application for requirements,
Receiving Clerk
Leave form and stamp the date and None 10 min.
PS-AD
other requirements time on documents
to the receiving and forward all
clerk. documents to
action officer.
None 1.1. Compute None 30 min. HRMO
available leave Elaborate HRMO
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
credit balance
(Vacation and
Sick Leave) (Item
7A Certification
of Leave
PS-AD
Credits).

Forward to Chief,
Accounting
unit/section.
1.2. Review, approve
and certify
computation of
Leave Credit
None Chief
Balance. None 20 min.
Accounting Section
Affix signature,
and forward to
Chief, PS-AD.
None 1.3. Review, None 4 hours Chief
approve PS-AD
/disapprove and
Application for PENR Officer
Leave. PENR Office

Affix signature on
the application Assistant Regional
for Leave Form. Director for
Attach the Management
approved and Services
certified Leave (ARD-MS)
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Credit Balance
and forward to or
Budget Regional Executive
Unit/Section. Director (RED)
Regional Office
1.4. Release
application with
complete
attachments to
the Budget
None Releasing Clerk
Unit/Section, None 5 min.
PS-AD
Finance Division
for obligation as
basis for the
preparation of
budget request.

TOTAL None 5 hours and 5 min.

The monetization of 50% or more of the accumulated leave credits shall be upon the favorable recommendation of the
agency head and subject to availability of funds, and may be allowed for valid and justifiable reasons such as:

1. Health, medical and hospital needs of the employee and/or immediate members of his/her family;
2. Financial and assistance brought about by force majeure events such as calamities, typhoons, fire, earthquake,
and accidents that affect the life, limb and property of the employee and/or his/her immediate family;
3. Educational needs of the employee and/or the immediate members of his/her family; or
4. Payment of mortgages and loans, etc.
CITIZEN’S CHARTER NO. RO-AF-14. ENDORSEMENT OF REHABILITATION LEAVE
APPLICATION
Rehabilitation Leave Application is granted to officials and employees who avail leave of absence that needs
rehabilitation.
Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),
DENR CENR, PENR and Regional Offices
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: All Regular Employees of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. CSC Form No. 6 (Leave Application) (number of copies? Personnel Unit/Section, Administrative Division,
Original or photocopy?)
CENR, PENR or Regional Office
2. Medical Certificate (number of copies? Original or Attending Physician of the requesting party
photocopy?)
3. Police Report or any evidence showing wounds or injuries Police Station
were sustained in the line of duty (number of copies?
Original or photocopy?)
4. Letter of intent (number of copies? Original or Requesting Party
photocopy?)
5. Office Clearance (number of copies? Original or Personnel Unit/Section, Administrative Division,
photocopy?)
CENR, PENR or Regional Office
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Field Office
1. File leave 1. Receive the leave Position?
application application and verify the
Personnel
duly signed leave credits
Unit/Section (PS)
or with initial
of the None 30 min. Administrative
immediate Division (AD)
supervisor
CENR, PENR or
Regional Office
1.1. Endorse to Liaison Officer
Regional Office (if
unit/section?
None from the Field None 1 day
Division?
Office)
CENR, PENR Office
1.2. Prepare Position?
endorsement of
PS-AD
None the leave None 30 min.
application to CENR, PENR or
Central Office Regional Office
None 1.3. Affix Initial and/or None 4 hours Chief,
counter sign the
AD
Endorsement.
Forward to the CENR, PENR or
Office of the Regional Office
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Regional
Executive
Assistant Regional
Director.
Director (ARD) for
Management
Service
Regional Office
1.4. Affix signature for Regional Executive
None recommending None 1 day Director
approval
Regional Office
1.5. Receive the
Endorsement of
Rehabilitation Position?
None Leave Application None ???
and transmit Office?
application to
Central Office.
Central Office
None 1.6. Receive and None 10 min. Administrative
check the Officer/
completeness of
Receiving Clerk
the documentary
requirements. Personnel Division
(PD),
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Human Resource
Development
Service (HRDS)
Central Office
1.7. Draft
Endorsement.
Supervising
Affix initials and
Administrative
forward to the
Officer/Section Chief
None Offices of the duly 30 min.
authorized PD-HRDS
personnel/officials
Central Office
for approval and
signature.
None 1.8. Review, approve None 2 days
and affix
Director
initials/signature
on the HRDS
Endorsement.
Central Office

Assistant Secretary
Administration and
Human Resources
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Central Office

Undersecretary
Legal,
Administration,
Human Resources
and Legislative
Affairs
Central Office

Secretary
DENR
1.9. Forward the Releasing Clerk
approved
Office of the
None Endorsement to None 10 min.
Secretary
the Personnel
Division, HRDS. Central Office
None 1.10. Receive the 10 min. Administrative
Approved Officer/
Endorsement.
Receiving/Releasing
Secure a file copy
Clerk
and forward to
 FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
PD-HRDS
the Records
Management
Division, for Receiving/Releasing
releasing to the Clerk
requesting party
through Records
Registered Mail. Management
Division
2. Receive the
Approved
Endorsement
of
Rehabilitation
Leave
Application.
4 days and 6 hours

TOTAL: None Comment: Include the processing

time of the Central Office in
determining the classification of this
process.
CITIZEN'S CHARTER NO. RO-AF-15. ISSUANCE OF CERTIFICATE OF EMPLOYMENT AND/OR
COMPENSATION/RENUMERATION

This Certification is made upon request of DENR personnel, retired/resigned employees, terminated contractual
employees, or their duly authorized representative/s to authenticate the employment and compensation of the requesting
employee.

Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),

DENR CENR, PENR and Regional Office
Classification: Simple
Type of Transaction: G2G - Government to Government
G2C - Government to Citizen
Who may avail: Internal: Regular and Casual Employees of DENR
External: Retired/Resigned Employees or their duly authorized representatives,
Terminated Contractual/External clientele
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request and/or (no. of copies? Original/photocopy?) Requesting Party
2.Duly accomplished request form (no. of copies? Personnel Unit/Section, Administrative Division,
Original/photocopy?) DENR CENR, PENR and Regional Office
Additional if Requesting Party is a representative
4. Authorization Letter (no. of copies? Original/photocopy?) Requesting Party, Authorized Representative
5. Government Issued Identification Card (no. of copies?
Original/photocopy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit letter 1. Receive, and check None 10 min. Receiving Clerk
request/ submit the completeness of Personnel
duly the submitted Unit/Section (PS)
accomplished documents and the Administrative
Request Form data in the Division
information sheet. (AD),
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Forward the Request
to Chief Personnel
CENR, PENR or
Section/Unit for
Regional Office
Approval of Request
form.
1.1. Approve Request
form. Forward to Records
Personnel Officer/Chief, PS-
Section/Unit for AD
verification and CENR, PENR or
None preparation of None 10 min. Regional Office
certification.
Releasing Clerk
PS-AD
CENR, PENR or
Regional Office
1.2. Verify and draft Administrative Officer
Certification. Affix IV/ Administrative
initials on the draft Assistant III
Certification. Personnel Unit/
None Forward to Chief, None 35 min. Section
Personnel Records Division
Section/Unit. (PS-RD)
CENR, PENR or
Regional Office
1.3. Review and affix Admin. Officer IV
initial on the draft Personnel
None Certification. 20 min. Section/Unit
None
PS-RD
CENR, PENR or
Regional Office
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.4. Forward the draft
Certification to the Releasing Clerk
None approving None 10 min. PS-RD
authority for CENR, PENR or
signature. Regional Office
1.5. Review and affix Chief/SVEMS
initials on the CENR Office
Certification.
Chief/
None Administrative
None 20 min.
Officer (AO)
Management
Services Division
(MSD),
PENR Office
1.6. Review and affix Chief/
signature on the Administrative
Certification for Officer (AO)
approval.
CENR Officer
CENR Office
None None 1 hour
PENR Officer
PENR Office

Regional Executive
Director (RED)
Regional Office
None 1.7. Release the None 10 min. Admin. Officer/
signed Records Officer I/
Certification to the Releasing Clerk
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
requesting party. PS-AD
Secure a file copy. Regional Office
PENR Office

Releasing Clerk
Records Unit/Section
CENR Office or
Regional Office

2. Receive the
Certification.

Total None 2 hours and 55 min.

CITIZEN’S CHARTER NO. RO-AF-16. ISSUANCE OF CERTIFICATION OF LEAVE BALANCES OR
CREDITS
This Certification is made by a DENR employee or official certifying his/her available leave credits balance.
Office or Division: Personnel Unit/Section (PS), Administrative Division(AD),
DENR PENR, CENR and Regional Offices
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: All regular DENR employees.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished request form (1 original copy) or Personnel Unit/Section, Administrative Division,
through phone
DENR PENR, CENR and Regional Offices

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Request 1. Receive, and
Certification of verify the name Receiving/
Leave Balances in the Leave Releasing Clerk
personally or Card of Personnel Section
through phone. Personnel, and None 30 min.
forward the Administrative
documents to Division
the action (PS-AD)
officer.
None 1.1. Receive None 1 hour Action Officer
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
documents
and prepare
PS-AD
the
Certification
1.2. Review the
content and Chief
None None 20 min.
sign the PS-AD
Certification.
1.3. Record and
release in
the log book, Receiving/
None and retain a None 10 min. Releasing Clerk
hard copy of PS-AD
the
Certification.
2. Receive
Certification.
TOTAL: None 2 hours

Comment: How will the Certification be released to client who requested through phone? Please note/include in the
process.
CITIZEN’S CHARTER NO. RO-AF-17. ISSUANCE OF OFFICE CLEARANCE (CENR OFFICE LEVEL)
This Certification is made upon request of DENR personnel if to be transferred/ assigned/promoted to other office
so as if to retire. The purpose for the request is included in the Certification.

Office or Division: Administrative Unit/Section, What Division? DENR CENR Office

Classification: Simple
Complex
Type of Transaction: G2G - Government to Government
Who may avail: Regular employees of DENR CENR Office, or authorized representatives
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished customer request form or letter Public Assistance Desk, Receiving Area or Records
request (1 original) Unit/Section
2. Government issued ID (present 1 original) Requesting Party
3. Authorization Letter or Special Power of Attorney (1 Requesting Party, Private Lawyer or Notary Public
original copy)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Accomplish 1. Receive, and check None 10 min. Receiving/Releasing
request form the completeness Clerk
or letter of submitted
Records Unit/Section
request and requirements,
or Personnel
forward to stamp the date and
Unit/Section
Receiving/ time on documents
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Releasing and forward to all
Clerk documents to
action officer
1.1. Verify and
review
documents.
Prepare Office
clearance, and Concerned Action
forward to officer
None None 15 min.
concerned
offices for position, unit, division
signature of the
section
head/authorized
personnel.
None 1.2. Approve and None Office Section Chiefs
affix signature
2 days Concerned Units
on the
Clearance. (simple) Indicate all section
Forward to chief concerned, their
CENR Officer office unit/section and
after all 5 days division
concerned
section head (complex)
affix their
signature.
Comment: what
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
are the
circumstances that
shall make a
request simple or
complex??
1.3. Review
None clearance and None 1 hour CENR Officer
affix signature.
1.4. Record, release
the approved
Certification to Receiving/Releasing
None the requesting None 20 min. Clerk
party and Records Unit
secure a file
copy.
2. Receive the
approved
Certification
2 days, 1 hour & 45
Simple
min.
Total: None
5 days, 1 hour & 45
Complex
min.
CITIZEN’S CHARTER NO. RO-AF-18. ISSUANCE OF OFFICE CLEARANCE (PENR OFFICE LEVEL)
This certification is made upon the request of any officials or employees of DENR PENR Office for purposes of
retirement/leave of absences/ resignation, etc. The purpose for the request is included in the Certification.

Office/Division: Administrative Section/Personnel Unit, Division? DENR PENR Office

Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: All Regular, Job Order and Contract of Service employees of DENR PENR Office
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Office Clearance Form Personnel Unit/Section, Division? DENR PENR Office

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Accomplish Office 1. Check and Verify
Clearance Form property Property Officer
and submit to the accountabilities of None 30 min. Records Unit/section
concerned the Client and affix PENR Office
section/units. signature.
1.1. Check and Verify 1 day
records if the Administrative Officer
client have Administrative
None None
pending Section
Administrative PENR Office
Case/s.
1.2. Check and Verify
records if the DENREU Treasurer
None client has None BOD Chairman
outstanding Office Cooperative
loans. PENR Office

None 1.3. Receive and None Receiving/Releasing

 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
record signed Clerk
clearance form Office of the Chief,
Management
Services Division
(MSD)
PENR Office
1.4. Affix signature on
the Office
None Clearance for None Chief, MSD
Recommending PENR Office
approval.
1.5. Release the Receiving/releasing
signed office Clerk
None clearance to the None Office of the Chief,
Office of the MSD
PENR Officer PENR Office
1.6. Receive and Receiving/releasing
record signed Clerk
None clearance form. None Office of the PENR
Officer
PENR Office
1.7. Approve and affix
None signature on the None PENR Officer
4 hours
Office Clearance. PENR Office

1.8. Release the Receiving/releasing

approved office Clerk
None clearance to None 10 min. Office of the PENR
Administrative Officer
Section. PENR Office
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.9. Receive the
approved office
clearance. Personnel Officer
Record and Administrative section
None create a file copy None 10 min. PENR Office
of the clearance. Comment: Input
Release the specific position
Office Clearance
to the Client.
2. Receive the
approved Office
Clearance.
Total None 1 day, 4 hours and 55 min.
CITIZEN’S CHARTER No. RO-AF-19. ISSUANCE OF OFFICE CLEARANCE (REGIONAL OFFICE
LEVEL)

This issuance of Office Clearance is made by a requesting party for purposes of retirement, terminal leave claims
for separated personnel, maternity, rehabilitation and all kinds of leave applicants of more than 30 days.
Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),
DENR Regional Office
Classification: Simple
Type of Transaction G2G – Government to Government
Who may avail: All Permanent, Casual and Contractual Personnel and Officials of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of intent for Retirement/Resignation/Transfer/Reassignment and all Requesting Party
kinds of leave applications of more than 30 days.

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
1. Submit application 1. Receive and check None 20 min Human Resource
for clearance. the completeness Management Office
of submitted (HRMO)
requirement/s.
Administrative Officer
Stamp date and
II
time of receipt on
document/s. Personnel
Unit/Section,
Administrative
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
Division
(PS-AD)
Regional Office
1.1. Forward HRMO or
document to the
Administrative Officer
concerned
None None 10 min. II
officials for
signature. PS-AD
Regional Office
1.2. Affix signature All officials in the
of all officials clearance form
None concerned in None 2 days indicate specific
the clearance
position,
division/office
1.3. Forward the Staff?
Clearance for
Office of the Regional
final approval by
None None 10 min. Executive Director
the Regional
Executive (ORED)
Director (RED).
Regional Office
1.4. Release the
None None 10 min. Staff
approved
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE COMMENTS
TIME RESPONSIBLE
PAID
clearance to the ORED
Personnel
section. Regional Office

1.5. Release the HRMO or

Clearance to
Administrative Officer
the client.
None None 10 min. II
Retain a copy
for file/record PS-AD
keeping.
Regional Office
2. Receive the
Clearance.

TOTAL None 2 days and 1 hour

CITIZEN’S CHARTER NO. RO-AF-20. ISSUANCE OF OFFICE SUPPLIES

This process is made upon the request of DENR personnel or officials for the issuance of supplies for official use.

Office or Division: General Service Unit/Section, Division? DENR CENR, PENR and Regional
Office
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Internal: Regular Employees of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Requisition Issue Slip (RIS) No. of Supply Officer, Comment: what office or division?
copies? Original/ photocopy?

FEES TO PROCESSI PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID NG TIME RESPONSIBLE
1. Submit the 1. Receive the RIS
Supply Officer
Requisition Issue
General Service
Slip (RIS)
Unit/Section (GSS)
None 5 min. CENR Office
PENR Office
Regional Office
1.1. Determine the
availability of Supply Officer
supplies GSS
None CENR Office
None 5 min.
PENR Office
Regional Office

None 1.2. Approve RIS Chief, MSD

(If supplies None 5 min. PENR Office/
 FEES TO PROCESSI PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID NG TIME RESPONSIBLE
are available) CENR Office

Concerned Division
Chief/Section Chief
Regional Office
Comment: Input
specific
office/division
1.3. (If supplies
are available,
proceed to
Supply Officer (if
next step. If
available) End-user
out of stock,
Comment: Input
prepare
None specific unit/section,
Purchase None 5 min.
and division
Request.)
PENR Office
CENR Office
a. Approve
Regional Office
and sign
Request
Form.
1.4. Prepare the Supply Officer
available _________
supplies. (GSS-AO)
Comment: What is
None GSS-AO? Input
None 1 hour whole words not
acronym
PENR Office
CENR Office
Regional Office
 FEES TO PROCESSI PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID NG TIME RESPONSIBLE
1.5. Record or
update Supply Officer
inventory GSS-AO
None (stock card). CENR Office
None 5 min.
PENR Office
Regional Office

1.6. Release Supply officer/End-

supplies. user
None Division? Office?
None 5 min.
CENR Office
PENR Office
Regional Office
2. Receive the
supplies.
TOTAL: None 1 hour and 30 min.
CITIZEN’S CHARTER NO. RO-AF-21. ISSUANCE OF PERSONAL TRAVEL AUTHORITY (FROM
FIELD OFFICES TO CENTRAL OFFICE)
This authority will be presented in the Immigration and serves as proof that the employee is authorized by the Head
of Agency or authorized official/s to travel abroad.
*Employees with intent to travel abroad needs approval from the head of office or if beyond 22 days, the head of
office of the region will recommend to the official concerned at the DENR Central Office for the authority to travel abroad.

Office or Division: Personnel Unit/Section, Administrative Division (PS-AD),

DENR PENR, CENR to Regional Office
Classification: Simple >>Comment: What are the circumstances for simple? Complex and
technical?
Complex
Highly Technical
Type of Transaction: G2G - Government to Government
Who may avail: All Regular and Casual Employees of DENR

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter Request for travel abroad (number of copies? Requesting party
Original/photocopy?)
2. Leave application (number of copies? Original/photocopy?) Personnel Unit/Section, Administrative Division,
CENR, PENR and/or Regional Office
3. Request Form – Travel Authority (number of copies? Management Services Division (MSD), PENR Office
Original/photocopy?)
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4. Certificate of No Pending Administrative Case (number of Legal Division, CENR, PENR and/or Regional Office
copies? Original/photocopy?)
5. Endorsement (number of copies? Original/photocopy?) Respective Office of the Supervisor of the Requesting
Party, CENR, PENR and/or Regional Office
6. Certification stating that the office work/operations will not Personnel Unit/Section, Administrative Division,
hamper during the travel period (number of copies?
CENR, PENR and/or Regional Office
Original/photocopy?)
7. Service Record (number of copies? Original/photocopy?) Personnel Unit/Section, Administrative Division,
CENR, PENR and/or Regional Office
Additional
8. Office Clearance (if more than 30 days of travel- Field Personnel Unit/Section, Administrative Division,
Offices, if more than 22 days of travel – Regional Office)
CENR, PENR and/or Regional Office
(number of copies? Original/photocopy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Field Offices
1. Submit request for 1. Receive and None 30 min. Receiving Clerk
travel authority with evaluate the
PS-AD
complete completeness of
supporting documents submitted CENR, PENR or
documents. and the duration of
travel. Forward to Regional Office
the action officer.
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE

1.1. Receive and Liaison Officer

compute leave
What
credit balance
Unit/Section?
None (Vacation Leave) None 1 day Division?
if requesting party
is qualified for CENR or PENR
travel abroad.
Office
1.2. Prepare
endorsement
letter for the What Position?
approval of the Unit/Section?
Regional Division?
None None 1 hour
Executive Director
(RED). Affix CENR or PENR
initials and Office
forward to the
Office of the RED.
None 1.3. Transmit None 2 days Receiving/
documents to the
Releasing Clerk
Office of RED.
PS-AD
CENR or PENR
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Office
Regional Office
1.4. Receive and
review draft Regional
Endorsement and Executive Director
None its attachments. None 1 hour (RED)
Approve and affix
signature on the Regional Office
Endorsement.
1.5. Scan approved
Endorsement and
Releasing Clerk
e-mail or transmit
2 days and 1
None the same to the None Office of the RED
hour
Central Office for
Regional Office
approval of
Travel.
Central Office
1.6. Receive request 10 min. Administrative
from focal person, Officer IV/
None review None
Administrative
completeness of
Assistant III
requirements.
PD-HRDS
None 1.7. Prepare personal None
Travel Authority, Central Office
print copy, affix
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
initials and
forward
documents to
Chief of
Compensation,
Benefits and
Welfare Section.
1.8. Review printed
Chief,
copy and
Compensation,
attachments, affix
Benefits and
initials if in order,
None None 10 min. Welfare Section
and forward
documents to PD-HRDS
Chief, Personnel
Central Office
Division
1.9. Review personal
Chief, Personnel
Travel Authority,
Division
affix initials if in
None None 10 min.
order, and forward PD-HRDS
documents to
Central Office
Director, HRDS
None 1.10. Review None 10 min. Director
documents, affix
HRDS
initials if in order,
and forward Central Office
documents to the
Assistant
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Secretary for
HRDLA
1.11. Review
documents and Assistant
sign Personal Secretary
Travel Authority if
None in order. Forward None 10 min. HRDLA
the same to the Central Office
Admin. Officer of
HRDS for
releasing.
1.12. Send signed Administrative
Personal Travel Officer IV /
Authority to focal Administrative
None persons through None 10 min. Assistant III
email.
PD-HRDS
Central Office
2. Receive the
Approved Travel
Authority.
TOTAL: None 5 days, 4 hours and 30 min.
CITIZEN’S CHARTER NO. RO-AF-22. ISSUANCE OF PROPERTY ACKNOWLEDGEMENT RECEIPT
(PAR)/INVENTORY CUSTODIAN SLIP (ICS)

Property Acknowledgement Receipts (PAR)/Inventory Custodian Slips (ICS) are documents to be issued to
establish accountability of the DENR property. PAR is issued for property with acquisition cost of PhP 15,000 above while
ICS are issued for those amounting to PhP 15,000 below.

Property and Supply Unit (PSU), Management Services Division (MSD),

Office or Division:
DENR CENR, PENR or Regional Office
Classification: Simple
Type of Transaction: G2G – Government to Government
Who May Avail: All DENR Permanent Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Inspection and Acceptance Report (1 original, 1 duplicate)
2. Certificate of Acceptance (1 original, 1 duplicate)
3. Purchase Order/Contract of Agreement (1 original, 1 duplicate)
4. Purchase Request (1 original, 1 duplicate) Property and Supply Unit,
5. Sales Invoice/Delivery Receipt (Inspected) (1 original, 1 duplicate) Management Services Division,
6. Warranty Certificate (1 original, 1 duplicate) DENR CENR, PENR or Regional Office
7. Approved RIS (1 original, 1 duplicate)
8. Name of SDO for cash advance purchases (1 original, 1 duplicate)
9. Name of Accountable Person (1 original, 1 duplicate)
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Request for the 1. Receive and review Property
issuance of Inventory documents based on Custodian
Custodian Slip (ICS) checklist. If complete,
Property and
and Property record the document
Supply Unit
Acknowledgement and forward to the None 10 min.
Receipt (PAR) focal person. Management
Services
Division
(PSU-MSD)
1.1. Check the property/
equipment against
the specifications
indicated in the
documents Property
None (description, brand, None 30 min. Custodian
model no, serial no, PSU-MSD
etc.) and takes
picture of the
property for easier
identification.
None 1.2. Prepare the None 10 min. Property
ICS/PAR to include Custodian
picture attach on
PSU-MSD
the PAR/ICS when
necessary, affix
initial then forwards
to the Property
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Custodian
1.3. Review and affix
initial on the Property
None PAR/ICS and return None 5 min. Custodian
the same to the PSU-MSD
Focal Person.
2. Sign and return the 2. Receive the signed
PAR/ICS. ICS/PAR and forward Property
to Receiving Officer for 5 min. Custodian
ICS for the assigning None
PSU-MSD
of Control No.
1.4. Assign Control No. Property
and forwards the Custodian
None None 5 min.
documents to the
Chief Accounting PSU-MSD

1.5. Review the Property

document and sign Custodian
None 5 min.
the issuance of None
Property. PSU-MSD

1.6. Scan signed Property

None PAR/ICS. None 5 min. Custodian
PSU-MSD
None 1.7. Photocopy Property
Warranty Certificate Custodian
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
(1) to be certified
and PAR/ICS (3),
None 5 min. PSU-MSD
one to be certified
PC.
1.8. File the original
copy, attached to Property
the document and Custodian
None None 5 min.
provide certified
photocopy to the PSU-MSD
end-user
3. Receive the photocopy
of the PAR/ICS.
TOTAL None 1 hour & 25 min.
CITIZEN’S CHARTER NO. RO-AF-23 ISSUANCE OF SERVICE RECORD
Service Record is used to verify employment history and length of service of a former or current DENR employee.
Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),
DENR CENR, PENR and Regional Offices
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: All Regular, Casual, Job Order and Contract of Service Employees of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly filled-out request form and/or letter request (number of Administrative Division/Personnel Section
copies? Original or photocopy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit 1. Receive, check, and
Receiving Clerk/
requirements to stamp date and time
Records Officer
the Receiving on document.
/Releasing Clerk, Upload the Personnel Unit/Section
Personnel document to
Administrative Division
Unit/Section. Document Tracking None 20 min.
System. Forward (PS-AD)
document to the
CENR, PENR or
Chief, Administrative
Regional Office
Division/Section.
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.1. Instruct Chief,
Personnel
Administrative
Section to act on
Unit/Section
the letter request
through marginal Division?
notes.
None None 30 min.
Chief,
PS-AD
CENR, PENR or
Regional Office
1.2. Retrieve records
from 201 Files
(PDS) for
Staff
verification.
Prepare Service PS-AD
None None 1 hour
Record and affix
CENR, PENR or
initials. Forward
Regional Office
to the approving
authority for
signature.
None 1.3. Determine the None 30 min. Chief
accuracy of the
Administrative
Service Record
Unit/Section
and affix
signature
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
thereon. Division?
Regional Office
CENR Office

HRMO IV/Chief,
Management Services
Division
PENR Office

>> Comment: How

about Regional
Office?
1.4. Record and Records Officer/
release the
Releasing Clerk
Service Record.
None Secure a file None 20 min. PS-AD
copy.
CENR, PENR or
Regional Office
2. Receive the 2. File the Customer None 5 min. Records Unit/Admin
Service Record. Request Form. Section,
Division?
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
CENR, PENR or
Regional Office
TOTAL None 2 hours & 45 min.
CITIZEN’S CHARTER NO. RO-AF-24 ISSUANCE OF TRAVEL ORDER
A Travel Order is a document authorizing a DENR employee or official to travel from and to a specified destination
given a specific time frame. The purpose of the travel is also indicated in the Travel Order.
Office or Division: Personnel Section, Administrative Division (PS-AD),
DENR CENR, PENR and Regional Offices
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Regular DENR Employees and Officials, and Job Orders or Contract of Service employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Travel Order/ Travel Order Form (2 original Administrative Section, Requesting Party
copies)
2. Special Order, if applicable (1 photocopy) Requesting Party

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Accomplish the 1. Receive, check, None 20 min. Receiving Clerk/
Travel Order and stamp date Records Officer
and submit to and time on the
Personnel Section,
the Receiving document.
Administrative
Clerk, PS-AD.
Division (PS-AD)
Upload the CENR, PENR or
document to Regional Office
Document
Tracking
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
System.

Forward to the
immediate
Supervisor for
initial.
1.1. Affix initial on Chief
the Travel
PS-AD
Order.
CENR Office

Concerned Chief
Comment: Specify
Chief
None None 4 hours
PENR Office

Assistant Regional
Director
Management
Services
Regional Office
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.2. Forward to Receiving/Releasing
approving Clerk
authority for
None None 30 min. Unit? Division?
approval.
CENR, PENR or
Regional Office
1.3. Approve CENR Officer,
Travel Order PENR Officer, or
and affix RED
None signature. None 4 hours
CENR Office, PENR
Office or Regional
Office
1.4. Record and
forward the
Administrative
signed Travel
Assistant/ Clerk
Order to
None None 10 min.
Personnel Office of the RED
Section/Unit
Regional Office
for
numbering.
None 1.5. Assign None 1 hour Staff/ Designated
Travel Order Person
number and
Planning and
affix initial.
Support
Unit/Section,
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Division?
CENR, PENR or
Regional Office
1.6. Secure a file Records Officer/
copy and
Releasing Clerk
release the
None approved None 10 min. PS-AD
Travel Order.
CENR, PENR or
Regional Office
2. Receive the
approved Travel
Order.
TOTAL None 10 hours and 20 min.
CITIZEN’S CHARTER NO. RO-AF-25. ISSUANCE OF TRIP TICKET

This process shows procedures on how to ensure the effective system of transportation management of DENR
vehicles. This processing of Trip Ticket is made upon request of DENR personnel.
Office or Division: Unit/Section? Management Services Division, DENR CENR, PENR and Regional Office s
Classification: Simple
Type of Transaction: G2G-Government to Government
Who May Avail: Internal: All DENR Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Trip Ticket Form (4 original copies)
2. Travel Order (3 original copies)
Additional if applicable
3. Monthly request of cost for consumption of Gas, Fuel Lubricants (1
Requesting Party
photocopy)
4. Itinerary of Travel (1 photocopy, 1 original)
5. Monthly report of Official Travel (1 photocopy, 1 original)
6. Official Receipts (1 original)

FEES TO PROCESSING PERSON/S

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Accomplish 1. Receive, review, and None 10 min. Administrative
Trip Ticket assess requirements. Assistant
Form and other
requirements
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Control Unit/Section
Division?
CENR, PENR or
Regional Office
1.1. Prepare and Administrative
record Trip Ticket Assistant
and Travel Order.
15 min. Control Unit/Section
None Forward to None
authorized Division?
personnel for
approval/signature CENR, PENR or
Regional Office
1.2. Approve the Trip CENR or PENR
Ticket. Officer, or Regional
Executive Director
None None 15 min. (RED)
CENR, PENR or
Regional Office
None 1.3. Receive the None 20 min. Receiving/
approved Trip Releasing Officer
Ticket, assign
Unit/Section?
Control number,
Division?
dry seal and
record in the CENR, PENR or
logbook. Forward Regional Office
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
to Driver.
1.4. Secure Trip Ticket
and Travel Order.
Perform Driver
None duties/tasks as None 10 min. CENR, PENR or
stated in the Regional Office
Travel Order and
Trip Ticket.

TOTAL: None 1 hour and 10 min.

CITIZEN’S CHARTER NO. RO-AF-26. PREPARATION OF SUB-ALLOTMENT ADVICE (SAA)
AND/OR NOTICE OF TRANSFER OF ALLOCATION (NTA) TO PENR OFFICES
This Service is made upon request of DENR PENR Offices and end-user for a preparation of Sub-Allotment Advice
and/or Notice of Transfer of Allocation (NTA). The purpose for the request is included in the Memorandum approved by
the Regional Executive Director.
Office or Division: Finance Division (FD), DENR Regional Offices
Classification: Simple
Type of Transaction G2G - Government to Government
Who may avail: PENR Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Official Letter Request (1 original) Requesting Party
2. List of Due and Demandable (1 original) Requesting Party
3. Approved revised Work and Financial Plan >>Comment: Requesting Party
No. of copies? Original/photocopy?

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit 1. Check the None 10 min. Administrative
memorandum completeness of Assistant I
stating the request the submitted
Finance Division
for downloading of requirements,
(FD),
Sub-Allotment stamp the date
Advice and time on Regional Office
(SAA)/Notice of documents and
Transfer of forward to action
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Allocation (NTA) officer.
and other
requirements to the
Receiving Clerk.
1.1. Forward Chief/
request to Administrative
None Budget Section None 20 min. Officer,
for SAA/NTA
preparation. FD, Regional Office

1.2. Receive and

record in Administrative
logbook the Assistant II
request and
None None 10 min. Budget
supporting
Unit/Section(BS)
documents.
Forward to FD, Regional Office
action officer.
None 1.3. Check and None 20 min. Action Officer
verify
BS-FD
availability of
allotment/Cash, Regional Office
Review if the
request is in Comment: Specify
accordance with position
the approved
Work and
Financial Plan
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
and prepare
SAA/NTA.
1.4. Review and Chief
affix signature
BS-FD
on the prepared
SAA/ NTA. Regional Office

Chief/
Administrative
Officer
Regional Office

None None 2 hours

Assistant Regional
Director (ARD)
Management
Services
Regional Office

Regional Executive
Director (RED)
Regional Office
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1.5. Affix barcode
and Release Administrative
approved Assistant I/Cashier
None SAA/NTA. None 20 min.
FD
Forward to the
concerned Regional Office
PENR Office.
2. Receive
SAA/NTA.
TOTAL: None 3 hours & 20 min.
CITIZEN’S CHARTER NO. RO-AF-27. PROCESSING AND ISSUANCE OF LEAVE OF ABSENCE
(CENR AND PENR OFFICE LEVEL)
This application for is made by DENR personnel who is requesting for leave of absence.
Office or Division: Planning and Support Unit/Section (PSU) Comment: What Division?
DENR CENR Office to PENR Office
Classification: Complex
Type of G2G – Government to Government
Transaction:
G2C – Government to Citizen
Who may avail: Internal: Regular Employees of DENR
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished request form (4 original) Planning and Support Unit/Admin, Administrative
Unit/Section
2. Medical certificate in case of sick leave incurred for more Requesting Party/Personnel
than five (5) days (1 photocopy)
3. Solo Parent ID (for Parental leave if solo parent) (#, and MSWD >>Comment: What is MSWD?
kind of copy)
4. Marriage Certificate (for Paternity Leave) (#, and kind of Philippine Statistics Authority (PSA)
copy)
5. Birth Certificate of the Child (for Paternity & Parental PSA
Leave) (#, and kind of copy)
CLIENT/EMPLOYEES FEES TO PROCESSING PERSON
AGENCY ACTION COMMENT
STEPS BE PAID TIME RESPONSIBLE
CENR Office
1. Accomplish request 1. Receive and check Records Officer
form and forward to the completeness (RO)/
Receiving/ of submitted
Admin Coordinator
Releasing Clerk request form.
Planning and
None 10 min. Support Unit/Section
(PSU)
Comment: What
Division?
CENR Office
None 1.1. Make the None 20 min. RO
necessary
Comment: What
tracking
Unit/section,
document.
Division?
CENR Office
Verify on Leave
Card records if the
type of leave being Admin Coordinator
applied by the
employee is still PSU
available, or if Comment: What
there is still Division?
sufficient earned
leave. Forward to CENR Office
CLIENT/EMPLOYEES FEES TO PROCESSING PERSON
AGENCY ACTION COMMENT
STEPS BE PAID TIME RESPONSIBLE
Chief, PSU.
1.2. Review the
Admin Coordinator/
application,
Concerned Section
affix initials on
Chief
the leave
application if Comment: indicate
None None 30 min.
recommended specific position,
for approval unit/section and
and forward to division
CENRO for
CENR Office
signature.
1.3. Receive the Receiving/
application and
Releasing Clerk
forward to
CENR Officer. PSU
None None 10 min.
Comment: What
Division?
CENR Office
1.4. Determine the
accuracy of the
application and CENR Officer
None affix signature None 1 hour
on CENR Office
recommending
approval.
CLIENT/EMPLOYEES FEES TO PROCESSING PERSON
AGENCY ACTION COMMENT
STEPS BE PAID TIME RESPONSIBLE
1.5. Forward the Receiving/
leave
Releasing Clerk
application
form to PENR PSU
None None 3 days
Office.
Comment: What
Division?
CENR Office
PENR Office
1.6. Receive the Receiving Clerk
leave form and
Records Unit/Section
forward to
None Chief, None 10 min. Comment: What
MSD/HRMO. Division?
PENR Office
1.7. Verify/check
and compute Human Resource
the Management Officer
accumulated (HRMO)
leave of the
None None 1 hour Comment: What
personnel
Unit/Section?
being applied
Division?
and
recommend for PENR Office
approval.
CLIENT/EMPLOYEES FEES TO PROCESSING PERSON
AGENCY ACTION COMMENT
STEPS BE PAID TIME RESPONSIBLE
1.8. Review and Chief
initial the
Management
application for
None None 25 min. Services Division
leave of
(MSD)
personnel
PENR Office
1.9. Approve and
affix signature PENR Officer
None None 1 hour
on the leave PENR Office
application.
1.10. Return the Releasing Clerk
approved leave
Records Unit/Section
application to
None CENR Office. None 3 days Comment: What
Division?
PENR Office
CENR Office
2. Receive the 2. File/compile the None 15 min. Receiving/Releasing
approved leave leave application Clerk
application. for submission of
Administrative
report. Give 3
Coordinator
copies to the
Admin PSU
Coordinator.
CENR Office
CLIENT/EMPLOYEES FEES TO PROCESSING PERSON
AGENCY ACTION COMMENT
STEPS BE PAID TIME RESPONSIBLE
Comment: Specify
plantilla position
TOTAL: None 6 days and 5 hours
CITIZEN'S CHARTER NO. RO-AF-28 PROCESSING AND ISSUANCE OF LEAVE OF ABSENCE
(REGIONAL OFFICE LEVEL)
The Approved Application for Leave is made upon request of DENR personnel. The purpose for the Request is
included in the Approved Application Form.

Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),

DENR Regional Office
Classification Simple
Type of Transaction: G2G – Government to Government
Who may avail: Permanent DENR Employees (CENR, PENR and/or Regional Offices)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Application for Leave Form (4 copies) Downloadable >>Comment: Where can it be
downloaded? What Office if hard copy?
2. Medical Certificate (for Sick Leave more than five (5) Attending Physician
days) 1 copy >>Comment: Original or photocopy?
3. Solo Parent ID (for Parental leave if solo parent) (# MSWD >>Comment: What is MSWD?
original, photocopy, certified copy?)
4. Marriage Certificate (for Paternity Leave) (# original, Philippine Statistics Authority (PSA)
photocopy, certified copy?)
5. Birth Certificate of the Child (for Paternity & Parental PSA
Leave) (# original, photocopy, certified copy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENT
BE PAID TIME RESPONSIBLE
1. Submit duly 1. Receive, check the None 10 min. Receiving/
Application for completeness of Releasing Clerk
Leave signed by submitted
Personnel
Supervisor with accomplished form
Unit/Section,
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENT
BE PAID TIME RESPONSIBLE
supporting and requirements,
Administrative
documents to stamp/fill-up the date
Division
Personnel and time on
Section. documents and (PS-AD)
forward form to the
Regional Office
action officer
1.1. Record the AO II/AA I
request to the
Comment: What
Leave Tracking
None None 5 min. Unit/Section?
Database for
Division?
record purposes.
Regional Office
1.2. Evaluate and AO II/AA I
verify the request.
Comment: What
Fill-up the Leave
None None 10 min. Unit/Section?
Credits portion.
Division?
Regional Office
1.3. Forward the AO II/AA I
request to Chief,
Comment: What
Personnel
None None 5 min. Unit/Section, &
Unit/Section.
Division
Regional Office
None 1.4. Review and sign None 5 min. Section Chief
the Certification of
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENT
BE PAID TIME RESPONSIBLE
Leave Credits. PS-AD
Regional Office
1.5. Release Receiving Clerk
application for
Concerned
leave to the
Office/Division
Concerned
None Division Chief. None 5 min. Comment: Specify
Unit/Section, &
Division
Regional Office
1.6. Review and sign Chief
the recommending
None None 5 min. Concerned
portion of the
leave application. Officer/Division

1.7. Release to the Receiving Clerk

Office of the Chief,
Administrative
None Administrative None 5 min.
Division
Division for initial.
Regional Office
None 1.8. Review and initial None 5 min. Chief
of the application
Administrative
for leave. Forward
Division
to ARD for
Management Regional Office
Services (ARD
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENT
BE PAID TIME RESPONSIBLE
MS).
1.9. Approve the Assistant Regional
application for Director (ARD) for
None leave. None 30 min. Management
Services (MS)
Regional Office
1.10. Release of copy of Receiving/
approved leave of Releasing Clerk
application to the
None None 5 min. Office of the ARD
Personnel
MS
Section/Unit
Regional Office
1.11. Receive, record
Receiving/
approved
Releasing Clerk
application for
None None 5 min.
Leave and release PS-AD
copy to concerned
Regional Office
employee
2. Receive approved
application of
leave.
TOTAL None 1 hour and 35 min.
CITIZEN’S CHARTER NO. RO-AF-29. PROCESSING AND ISSUANCE OF STUDY LEAVE IN
PREPARATION FOR BOARD/BAR EXAMINATIONS AND THESIS WRITING LEADING TO
COMPLETION OF MASTER’S DEGREE >> COMMENT: How about Doctorate degree?

This service is intended for those who are intending to take board/BAR exams, writing thesis/dissertation for a
Master’s or Doctorate degree.

The profession or field of study to be pursued must be relevant to the Agency’s mandate and to the duties and
responsibilities of the concerned official or employee.

The applicant must have rendered at least two (2) years permanent service in the Department.

Office or Division: Human Resource Development Section-Administrative Division (HRDS-AD), DENR Regional
Office
Classification: Simple Comment: Maximum period for Simple transactions is 3 days only.
Type of Transaction: G2G – Government to Government
Who may avail: All regular employees of DENR field offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Very Satisfactory (VS) performance for the last two (2) Personnel Section
rating periods immediately preceding the application (No. Is there a certification needed? Or service record?
of copies? Original/photocopy?)
2. Certificate of no pending administrative case (No. of Legal Division
copies? Original/photocopy?)
3. Certificate of having no current foreign or local Human Resource Development Section
scholarship grant and have fulfilled the service obligation
of any previous scholarship grant (No. of copies? Original
or photocopy?)
4. Certificate that the applicant is not a delinquent scholar Requesting party
(No. of copies? Original or photocopy?) who will sign the certification? The requesting party?

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSONS COMMENTS

 PAID TIME RESPONSIBLE
Regional Office
1. Submit letter 1. Evaluate and assess
request or documents submitted
application with
all None Staff
documentary Indicate specific
requirements to position
the RED. Human
None 1.1. Prepare Resource
endorsement 1 day Development
approved by the   Section
Head of Office to the
Assistant Secretary Comment: Who
for Administration, None  will approve the
Human Resource Endorsement?
and Legislative  
Affairs for approval
of study leave
request
None 1.2. Comment: Continue
the process
Central Office
None 1.3. Receive the None 10 min. Staff
endorsement, CDD-HRDS
assess the
completeness of the
documentary
requirements.

Applications with
incomplete
documentary
 requirements will be
returned to the
applicant/ concerned
office with attached
checklist.
None 1.4. Conduct initial Chief/In-
evaluation of the Charge,
None
application Action Officer
documents. CDD-HRDS
None 1.5. Prepares the draft
CSW (PowerPoint
presentation, Notice
of Meeting for the
DENR Human
Resource
Development 4 days Action Officer
None
Committee (HRDC) CDD-HRDS
members, and
Resolution among
others) for
applications to be
evaluated during the
HRDC Meeting.
None 1.6. Review and
Chief/In-Charge
comment further None
CDD-HRDS
action on the CSW.
None 1.7. Deliberate on the HRDC
applications/requests Committee
None 1 day
presented by the HRDC
HRDC Secretariat. Secretariat
None 1.8. Print the final draft of None 20 min. HRDC
resolution for HRDC Secretariat
members to sign if
 there are no further
revisions.
None 1.9. Prepare the minutes
of the meeting of the
DENR Scholarship
Committee, while the
CDD Action Officer
prepares the HRDC
Covering Secretariat
Memorandum, None 1 hour
Nomination letter, Action Officer
and the CDD-HRDS
Memorandum for
disapproved
requests based on
the result of the
HRDC meeting.
None 1.10. Perform final review
and affix initial in the
Chief/In-Charge
prepared Covering None 2 hours
CDD-HRDS
Memorandum,
Nomination letter.
None 1.11. Affix initial in the
prepared Covering Director
None 1 day
Memorandum, HRDS
Nomination letter.
None 1.12. Sign the prepared
Assistant
Covering
Secretary
Memorandum, and None 1 day
supervising
affix initial in the
HRDS
Nomination letter.
None 1.13. Sign the Nomination None 3 days Undersecretary
letter. supervising
 HRDS
None 1.14. Draft Covering
Action Officer
Memorandum and None 1 hour
CDD-HRDS
Special Order.
None 1.15. Perform final review,
and affix
initial/signature to Chief/In-Charge
the Covering CDD-HRDS
Memorandum,
None 2 days
Special Order and Undersecretary
Service Obligation supervising
Contract. Comment: HRDS
is Service Obligation
Contract applicable?
None 1.16. Sign the Special
Order. The staff
Secretary
under the Office of None 5 days
DENR
the Secretary shall
release it to HRDS.
None 1.17. Release signed
copies of the
5 min
documents to
(Electronic Staff
concerned parties None
Mail to CDD-HRDS
and furnish a copy of
Region)
the documents to the
concerned office.
2. Receive signed
copy of the
documents.
Total None  18 days, 2 hours and 35 min.

>>Comment: Consider the

processing time of the Central
Office in classifying this
process
CITIZEN’S CHARTER NO. RO-AF-30. PROCESSING OF APPLICATION FOR RETIREMENT/LETTER
INTENT FOR RETIREMENT
This application for Retirement/Letter Intent for Retirement is made upon request of DENR personnel.

Office or Division: Unit/Section? Division? DENR CENR and PENR Office to Regional Office
Classification: Simple
Type of Transaction G2G - Government to Government
Who may avail: All Regular Employees of DENR field offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original copy and 1 photocopy) Requesting Party
2. Service Record (1 original copy) Comment: What Unit/Section, Management Services
Division
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit Letter 1. Receive the
Admin Aide VI
Request and submitted
other requirements. Receiving/Releasing
requirements. Assess Clerk
completeness and None 10 min.
Records Unit
stamp date and time
Comment: How of receipt on the Division?
about the steps in documents.
PENR Office
the CENROs???
1.1. Prepare Document Adm. Officer I,
Action Tracking Records Officer I
System Form to be
None forwarded to the None 15 min. Records Unit
PENRO for further Division?
instruction /
notation. PENR Office

1.2. Refer the

document to Chief, PENR Officer
None MSD / HRMO for None 5 min.
review and proper PENR Office
action
None 1.3. Review None 1 hour Chief,
documents, and
Management
prepare
Services Division
endorsement for
the Regional PENR Office
Executive Director
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
(RED), attention to
Adminstrative
Division/Personal
Section
1.4. Release the draft Administrative
Endorsement to Officer IV
the Office of the
Unit/section?
None PENR Officer for None 5 min.
Management
approval and
Services Division
signature.
PENR Office
1.5. Review and affix PENR Officer
signature on the
PENR Office
Endorsement.

None None 1 hour Releasing Clerk

Forward to the
Records Unit/Section?
Unit/Section. Division?
PENR Office
None 1.6. Receive the None 5 min. Records Officer
Endorsement and
Records
its attachments.
Unit/Section
Record and
forward to the Division?
Regional Office.
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
PENR Office
Comment: What about
the succeeding
steps??? What happens
after the transmittal to
Regional Office
TOTAL: None 2 hours and 40 min.
CITIZEN’S CHARTER NO. RO-AF-31. PROCESSING OF CERTIFICATION OF NET TAKE HOME
PAY, LAST SALARY RECEIVED, NONE PAYMENT AND BONUS AND OTHER PERSONNEL
BENEFITS

This request for a certification is a right granted to every official and employee for whatever purpose may it serve to
his/her transactions. The service hereto described is an internal transaction availed by the personnel from the office.

Office or Division: Administration and Finance Unit/Section, Management Services Division (AF-MSD),
DENR PENR and Regional Office
Classification: Simple
Type of Transaction: G2G-Government to Government
Who May Avail: All DENR Permanent Personnel and Officials
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request (1 original, 1 duplicate) Requesting Party

FEES TO PROCESSING PERSON/S

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Submit the 1. Receive and
Receiving Clerk/
letter request record the letter
to AF-MSD. request. Administrative
None 10 min.
Aide
AF-MSD

None 1.1. Verify the name None 30 min. PENR Officer/

of the
Administrative
requesting party
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
in the Officer IV
payroll/index
AF-MSD
card, evaluate
and give PENR Office, or
instruction to the
unit concerned
and return the ARD for
documents to Management
the Receiving Services (ARD
Clerk. MS), or Regional
Executive Director
(RED)
Regional Office
1.2. Forward the Receiving Clerk/
documents to
Administrative
None the action None 5 min.
Aide
officer.
AF-MSD
1.3. Verify, draft Administrative
Certification, Officer IV
None None 30 min.
and affix the
initials thereon. MSD

None 1.4. Review draft None 20 min. Admin Asst. III

Certification and
(Payroll Officer)
countersign the
requested
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
documents. (Indicate
division/office)
1.5. Approve and Chief/
affix signature
OIC-Chief,
on the
Certification. Accounting
Unit/Section

Chief,
Budget
None None 30 min. Unit/Section

>> Comment:
How about for the
PENR and
Regional Level?
Who is the
approving
authority?
None 1.6. Record the None 15 min. Releasing Clerk
Certification in
Unit/Section?
the logbook.
Division?
Retain a hard
copy of the
 FEES TO PROCESSING PERSON/S
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
Certification.
Inform the
requesting party
and release the
Certification.
2. Receive the
certification.
TOTAL None 2 hours and 20 min.
CITIZEN'S CHARTER NO. RO-AF-32 PROCESSING OF RETIREMENT BENEFIT/TERMINAL LEAVE
BENEFIT

This process is made upon the request DENR employees upon resignation, retirement, and separation from the
service. Terminal leave pay refers to the payment in cash value of an employee.

Office or Division: Personnel Unit/Section (PS), Administrative Division (AD),

DENR PENR, CENR and Regional Office
Classification: Highly Technical >> Comment: Is this really highly technical?
Type of Transaction: G2G – Government to Government
Who may avail: Regular and Casual Employees of DENR

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Office Clearance (Regional/CENROs/PENROs clearance, Personnel Section, Administrative Division (PS-AD)
whatever is applicable) (no. of copies? Original/photocopy?) CENR, PENR or Regional Office
2. Application for retirement (if applicable) no. of copies?
Original?
3. Certified photocopy of employee's leave cards duly audited
(no. of copies? Original/photocopy?)
4. Certificate of Leave Credit Balance (no. of copies?
Original/photocopy?)
5. Approved Leave Application (no. of copies?
Original/photocopy?)
6. Complete Service Record (no. of copies?
Original/photocopy?)
7. Statement of Assets, Liabilities and Net Worth (SALN) (no. of
copies? Original/photocopy?)
8. Latest Appointment and/or Certified photocopy of
appointment/Notice of Salary Adjustment (NOSA) showing
the highest salary received if the salary under the last
appointment is not the highest (no. of copies?
Original/photocopy?)
 9. Computation of Terminal Leave Benefits per Budget Circular Personnel Section, Administrative Division,
No. 2016-2 (no. of copies? Original/photocopy?) Accounting Section, Finance Division
10. Applicants authorization (in affidavit form) to deduct all Legal Division
financial obligations with the employer/agency (number of
copies? Original/photocopy?)
11. Affidavit of applicant that there is no pending criminal Legal Division
investigation or prosecution against him/her (RA No. 3019)
(number of copies? Original/photocopy?)
12. In case of resignation or optional retirement, employee's Requesting party
letter of resignation or optional retirement (number of copies?
Original/photocopy?)
13. GSIS Clearance (number of copies? Original/photocopy?) Government Service Insurance System (GSIS)
14. Authorization to Deduct all financial obligations with the Requesting Party
Agency
Additional Requirements in case of Death of Claimant
15. Authenticated Death Certificate by PSA (number of copies? Philippine Statistics Authority (PSA)
Original/photocopy?)
16. Authenticated Marriage Certificate by PSA (number of PSA
copies? Original/photocopy?)
17. Authenticated Birth Certificates of all surviving legal heirs by PSA
PSA (number of copies? Original/photocopy?)
18. Certificate of surviving legal heirs (number of copies? Legal Division
Original/photocopy?)
19. Designation of next-of-kin (number of copies? Legal Division
Original/photocopy?)
20. Waiver of rights of children 18 years old and above (number Legal Division
of copies? Original/photocopy?)

FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
1. Accomplish 1. Receive and check None 15 min. Receiving Clerk
application for the completeness of Records
Retirement or letter the submitted Unit/Section
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
of intent for requirements. or
resignation to the Encode and print the Receiving/
Personnel Regional Clearance. Releasing Clerk
Unit/Section. (PS-AD)
PENR, CENR and
Regional Office
2. Receive Office 2. Circularize
clearance. Verify Clearance for
correctness of signature of Key
information in the Officials concerned.
None 5 days See below.*
Office Clearance and
forward to the
concerned offices for
signature.
2.1. For resignation, Appointing
prepare certificate of Authority/ Regional
acceptance for Executive Director/
approval of the Releasing clerk,
None None 1 day
appointing authority PS-AD
PENR, CENR or
Regional Office

3. Submit GSIS 3. Receive and verify 1 day and 30 Receiving Clerk

None
clearance. GSIS clearance. min. PS-AD
4. In case of death, 4. Receive and check None 15 min. Receiving Clerk
submit the authenticity of the PS-AD
authenticated copy documents.
of Death Certificate,
Marriage Contract
and Birth
Certificates of
 FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION COMMENTS
BE PAID TIME RESPONSIBLE
surviving legal heirs
4.1. Forward all
documentary
requirements to the Releasing Clerk
None None 1 day
Finance Division for PS-AD
processing for
payment.
Total None 8 days & 1 hour
 

*Signatories of Clearance:
Chiefs Chief
General Services & Records Unit/ Section Legal Division, Regional Office
Procurement Unit/Section
Personnel Unit/Section President
Human Resources Development Unit/Section DENREU, Regional Office
Administrative Division
PENR and/or Regional Office Assistant Regional Director for Technical Services
Assistant Regional Director for Management
Services
Chiefs Regional Executive Director (RED)
Accounting Unit/Section Regional Office
Cashiering Unit/Section
Finance Division
PENR and/or Regional Office
DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance
(External Services)
CITIZEN’S CHARTER NO. RO-AF-03. SALE OF BIDDING DOCUMENTS
The Sale of Bidding Documents are documents issued to prospective bidders of certain goods or services. The
Bidders may be asked to pay a fee to recover the cost for the preparation and development of the Bidding Documents
pursuant to the Guidelines on the Sale of the Bidding Documents. The BAC shall issue the bidding documents to the
prospective bidders upon payment of the corresponding cost thereof.

Office or Division : Bids and Awards Committee (BAC) Secretariat, Procurement Services,
DENR PENR and Regional Offices
Classification : Complex
Type of Transaction: G2B - Government to Business
Who may avail : Prospective Bidder/s
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Letter of intent (1 original) Requesting Party
2. Present One (1) Valid Company Identification Card Prospective Bidder Company
3. Official Receipt (1 original) Cashier Unit/Section, DENR PENR or Regional Office
Additional if client is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer or Notary Public

AGENCY FEES TO BE PROCESSING PERSONS

CLIENT STEPS COMMENT
ACTION PAID TIME RESPONSIBLE
1. Submit letter of 1. Issue Copy of Please refer to
intent, present the Bidding BAC Secretariat
the table of 15 minutes
original and submit Documents. fees below. Procurement
 AGENCY FEES TO BE PROCESSING PERSONS
CLIENT STEPS COMMENT
ACTION PAID TIME RESPONSIBLE
copy of Official
Receipt as proof of
payment as
indicated in the Services
invitation to bid
(ITB) for the Bidding
Documents.
2. Register in the 2. Maintain
logbook and registry of BAC Secretariat
acknowledge receipt Bidders who
of Bidding purchased the 15 minutes Procurement
Documents. Bidding Services
Documents.
Please refer to
TOTAL : the table of 30 min.
fees below.

*Fees of Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing Rules and Regulations
(IRR) of Republic Act (RA) No. 9184.

Approved Budget for the Contract (Php) Maximum Cost of Bidding Documents (Php)
500, 000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 5 Million up to 10 Million 10,000.00
More than 10 Million up to 50 Million 25,000.00
More than 50 Million up to 500 Million 50,000.00
More than 500 Million 75,000.00
CITIZEN’S CHARTER NO. RO-AF-33. INSPECTION AND ACCEPTANCE OF OFFICE SUPPLIES,
EQUIPMENT, SPARE PARTS AND CONSTRUCTION MATERIALS
This service is conducted prior to the acceptance of the delivered goods from external suppliers in order to verify if
the goods delivered are of good quality and conform to the specifications as reflected in the contract or Purchase
Requests.

Office or Division: General Services Division, DENR PENR Office

General Services and Records Section (GSRS), Administrative Division (AD), DENR
Regional Office
Classification: Simple (Common Office Supplies)
Complex (ICT/TSE)
Type of Transaction: G2B - Government to Business
Who may avail: External: Service Provider / Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Contract of Service / Purchase Order (1 photocopy) Requesting Party
Delivery Receipt / Billing Statement (1 original) Supplier
Letter Request for Inspection Comment: (number of Supplier
copies? Original/photocopy?)

Field Office’s
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION answer/comm
BE PAID TIME RESPONSIBLE
ent
1. Deliver 1. Receive the None 30 min. Receiving/Releasing
goods/items with submitted Clerk
Delivery Receipt requirements, Property / Supply
for Inspection by record in Logbook, Officer/
End- and assign Inspector/End-user
user/Authorized Inspection and
 Field Office’s
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION answer/comm
BE PAID TIME RESPONSIBLE
ent
Inspector Acceptance Report
Comment: What
(IAR) number.
Unit/Division/Office
1.1. Evaluate the items
being delivered
based on contract/
Purchase Order:

 Common
Office
3 hours
Supplies
(simple) Inspector/End-user
(Simple)
None None Comment: What
 ICT/TSE
4 hours Unit/Division/Office
(complex)
(complex)
Comment:
please
indicate the
full name of
ICT and
TSE first

Comment: How do Insert
you classify the classification
None
following (simple or here:
complex):
None  Equipment
None  Spare parts
 Construction
None
materials
 Field Office’s
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION answer/comm
BE PAID TIME RESPONSIBLE
ent
1.2. Affix signature on
the
Received/Inspecti
Property / Supply
on portion.
Officer and
Comment: what
None None 5 min. Inspector
happens next
Comment: What
after the signing
Unit/Division/Office
of IAR? Please
complete the
process.
1.3. Prepare the
following
documents:

 Notice of
Delivery Staff
 Inspection and GSRS
Acceptance Administrative
None Report None 30 min.
Division
 Requisition and Comment: Indicate
Issue Slip Specific position
 Inventory
Custodian Slip
(ICS)
 Property
Acknowledgeme
nt Receipt (PAR)
None 1.4. Release Notice of None 10 min. Staff
Delivery with GSRS
 Field Office’s
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION answer/comm
BE PAID TIME RESPONSIBLE
ent
supporting
documentary
requirements for
approval by the
Chief of
Administrative Administrative
Division. Division
Comment: Indicate
>>Comment: Release Specific position
to where? What
office? Please
complete the
process.

Simple 4 hours and 15 min

TOTAL: None
Complex 5 hours and 15 min.