OMBUDSMAN BIBLIOGRAPHY: BOOKS
L. Adamolekun & E.L. Osunkunle, Nigeria's Ombudsman System - Five Years of the Public
Complaints Commission (Ibadan: Heinemann, 1982).
I. al-Wahab, The Swedish Institution of Ombudsman: An Instrument of Human Rights
(Stockholm: LiberForlag, 1979).
D.R. Anderson & D.M. Stockton, Ombudsmen in Federal Agencies - The Theory and the
Practice (Washington, D.C.: ACUS, 1990).
S.V. Anderson & J.E. Moore, eds., Establishing Ombudsman Offices: Recent Experience in the
United States (Transcript of the Ombudsman Workshop, Honolulu, Hawaii, May 5-7,
1971) (Berkeley, Cal.: Institute of Governmental Studies, University of California, 1972).
S.V. Anderson, Canadian Ombudsman Proposals (Berkeley, Cal.: Institute of Governmental
Studies, University of California, 1966).
S.V. Anderson, Ombudsman Papers: American Experience and Proposals (Berkeley, Cal.:
Institute of Governmental Studies, University of California, 1969).
S.V. Anderson, Ombudsman Readings (Edmonton, Alta.: International Ombudsman Institute,
1980).
S.V. Anderson, Ombudsmen for American Government? (Englewood Cliffs, N.J.: Prentice Hall,
1968).
S.V. Anderson, Assessment of General Ombudsman Activities in Response to Complaints
Regarding Long-Term Care: Final Report, Contract No. HSM 110-73-461 (Rockville,
Md.: Nursing Home Ombudsman Demonstration Project, 1974).
V. Ayeni & K.C. Sharma, Ombudsman in Botswana (London: Commonwealth Secretariat,
2000).
V. Ayeni, The Ombudsman and Good Governance in the Kingdom of Lesotho (London:
Commonwealth Secretariat, 2000).
V. Ayeni, L.C. Reif & H. Thomas, eds., Strengthening Ombudsman and Human Rights
Institutions in Commonwealth Small and Island States: The Caribbean Experience
(London: Commonwealth Secretariat, 2000).
P. Birkinshaw, Grievances, Remedies and the State, 2d ed. (London: Sweet and Maxwell, 1994).
M.F. Bishai, Enhancing Accountability - A Comparative Analysis of the Ombudsman Institution
(Washington, D.C.: The World Bank Washington, D.C., 1992).
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D. Blonde, The Child's Ombudsman: A feasibility study (Windsor, Ont.: Faculty of Law and
Ontario Legal Aid Plan, 1978).
G.E. Caiden, To Right Wrong: The Initial Ombudsman Experience in Israel (Tel Aviv: Ashdown
Press, 1980).
G.E. Caiden, International Handbook of the Ombudsman: Evolution and Present Function, vol.1
(Westport, Conn.: Greenwood Press, 1983).
K. Cho, The Queensland Ombudsman (Melbourne: Royal Melbourne Institute of Technology,
1979).
K. Cho, The Commonwealth Ombudsman (Melbourne: Royal Melbourne Institute of
Technology, 1980).
D. Clarke, The Ombudsman in Britain and France: A Comparative Evaluation of Western
Politics (1984).
P. Cook, Ombudsman: an autobiography (London: BKT Publications, 1981).
H.A. Davidson, C. Price Cohen & L.K. Girdner, Establishing Ombudsman Programs For
Children and Youth: How Government's Responsiveness to Its Young Citizens Can Be
Improved (The Hague: Martinus Nijhoff Pub., 1995).
P.A.M. Emmanuel, ed., The Ombudsman: Caribbean and International Perspectives (Cave Hill,
Barbados: Institute of Social and Economic Research, 1993).
The Executive and the Rule of Law: Need for an Ombudsman (Geneva: International
Commission of Jurists, 1976).
T. Fitzharris, The Desirability of a Correctional Ombudsman (Berkeley, Cal.: Institute of
Governmental Studies, 1973).
M.G. Flekkoy, A Voice for Children: Speaking Out as Their Ombudsman (London: UNICEF &
Jessica Kingsley Publishers, 1991).
H. Gammeltoft-Hansen & F. Axmark, eds., The Danish Ombudsman (Copenhagen, Denmark:
Djof Publishing, 1995).
W. Gellhorn, Ombudsman and Others: Citizens' Protectors in Nine Countries (Cambridge:
Harvard University Press, 1966).
W. Gellhorn, When Americans Complain: Governmental Grievance Procedures (Cambridge:
Harvard University Press, 1966).
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K. Gonczol, The First Half-Year Experience of the Parliamentary Commissioner for Civil Rights
(Budapest, 1995).
K. Gonczol, The Role and Function of the Ombudsman in Societies in Transition in Central and
Eastern Europe (Budapest, 1996).
K. Gonczol, The First One and a Half Year Experience of the Parliamentary Commissioner and
the Deputy Commissioner for Civil Rights (Budapest, 1997).
R. Gregory & P. Hutchesson, The Parliamentary Ombudsman: A Study in the Control of
Administrative Action (London: Allen and Unwin, 1975).
R. Gregory, P. Giddings, V. Moore & J. Pearson, eds., Practice and Prospects of the
Ombudsmen in the United Kingdom (Lewiston, NY: The Edwin Mellen Press, 1995).
W.B. Gwyn, Barriers to Establishing Urban Ombudsmen: The Case of Newark (Berkeley, Cal.:
Institute of Governmental Studies, University of California, 1973).
W.B. Gwyn, Ombudsman Policy Innovation in the English-Speaking World - research report
(Berkley, Cal.: Institute of Governmental Studies, University of California, 1980).
J. Harris-Wehling, J. Feasley & C. Estes, Real People Real Problems: An Evaluation of the
Long-Term Care Ombudsman Programs of the Older Americans Act (Washington, D.C.:
Division of Health Care Services, Institute of Medicine, 1995).
J. Hatchard, National Human Rights Institutions in the Commonwealth Directory (2d ed.),
Survey and Analysis (London: Commonwealth Secretariat Human Rights Unit, 1992).
J. Hatchard, National Human Rights Institutions: Manual (London: Commonwealth Secretariat
Human Rights Unit, 1993).
K. Heede, European Ombudsman: Redress and Control at Union Level (London: Kluwer Law
International, 2000).
M. Hiden, The Ombudsman in Finland: The First Fifty Years (Berkeley, Cal.: University of
California, 1973).
L.B. Hill, The Model Ombudsman: Institutionalizing New Zealand's Democratic Experiment
(Princeton, N.J.: Princeton University Press, 1976).
K. Hossain et al., eds., Human Rights Commissions and Ombudsman Offices: National
Experiences throughout the World (The Hague: Kluwer Law International, 2001).
F. Hudon-Szigeti, International Meeting on The Ombudsman in Brazil (description of the office
of the Protecteur du Citoyen), August 27, 1993 (Quebec: Le Protecteur du Citoyen,
1993).
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Human Rights Directorate (Department of the Secretary of State - Canada), The Ombudsman and
Similar Institutions (Ottawa, Ont.: Minister of Supply and Services, 1981).
Human Rights Research and Education Centre (HRREC), Information Package Complaint
Resolution Mechanisms in Canada (Ottawa, Ont.: HRREC, 1994).
Institute for Local Government and Public Service, The Ombudsman in Higher Education:
Advocate or Subversive Bureaucrat? (Chico, Cal.: Institute for Local Government and
Public Service, 1969).
International Ombudsman Institute, Court Cases of Special Interest to the Ombudsman
Institution (Edmonton, Alta.: University of Alberta Faculty of Law, 1981).
R.E. Ivany, Readings on Ombudsmanship (Edmonton, Alta.: International Ombudsman Institute,
1981).
M.P. Jain, Lokpal: Ombudsman in India (New Delhi: Academic Books, 1970).
R. James, Private Ombudsmen and Public Law (Ashgate: Dartmouth Publishing Co., 1997).
R.R. Jha, Lokayukta: The Indian Ombudsman (Varanasi: Rishi Publications, 1990).
Judicial Ombudsman: International Outlooks (Mexico: Comision Nacional de Derechos
Humanos, 1996).
P.M. Keith, Doing Good for the Aged: Volunteers in an Ombudsman Program (Westport, Conn.:
Praeger, 2003).
C.W. Kenyon, The Ombudsman - A Bibliography (Sacramento, Cal.: California State Law
Library, 1966).
L.M. Kohlmeier, Jr., The Regulators: Watchdog Agencies and the Public Interest (New York:
Harper & Row, 1969).
N. Lewis & P. Birkinshaw, When Citizens Complain - Reforming Justice and Administration
(Buckingham: Open University, 1993).
J.G. Logie & P.Q. Watchman, The Local Ombudsman (Edinburgh: T&T Clark, 1990).
U. Lundvik, The Ombudsmen in the Provinces of Canada (Edmonton, Alta.: International
Ombudsman Institute, 1981).
U. Lundvik, The Ombudsmen in Australia (Edmonton, Alta.: International Ombudsman Institute,
1984).
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J.L. Maiorano, The Ombudsman, Defender of the People and of the Republican Institutions
(Buenos Aires: Ediciones Macchi, 1987).
A. Maloney, Blueprint for the Office of the Ombudsman in Ontario (Toronto: Ontario
Ombudsman Office, 1979).
D. Mann, The Citizen and the Bureaucracy: Complaint-Handling Procedures of Three
California Legislators (Berkeley, Cal.: Institute of Governmental Studies, 1968).
F. Matscher, ed., Ombudsman in Europe - The Institution (Kehl: N.P. Engel, 1994).
M.K. Mohapatra, Studies on ombudsman and other complaint-handling systems: a select
bibliography (Monticello, Ill.: Vance Bibliographies, 1979).
Ombudsman of Alberta, Special Report No. 1 of the Ombudsman, Dealing with Court
Application to Determine Ombudsman's Jurisdiction (Edmonton, Alta.: Alberta
Legislature, 1970).
M. Oosting, The National Ombudsman of the Netherlands - A Brief Introduction, 3d ed. (The
Hague: The National Ombudsman of the Netherlands, 1995).
I. Rautio, ed., Parliamentary Ombudsman of Finland: 80 Years (Helsinki: Parliamentary
Ombudsman of Finland, 2000).
L.C. Reif, ed., The Ombudsman Concept (Edmonton, Alta.: International Ombudsman Institute,
1995).
L.C. Reif, The Ombudsman, Good Governance and the International Human Rights System
(Leiden: Martinus Nijhoff Publishers, 2004).
L.C. Reif, ed., The International Ombudsman Anthology: Selected Writings from the
International Ombudsman Institute (The Hague: Kluwer Law International, 1999).
L. Reif, M. Marshall & C. Ferris, eds., The Ombudsman: Diversity and Development (Edmonton,
Alta.: International Ombudsman Institute, 1993)
D.C. Rowat, The Ombudsman Plan: The Worldwide Spread of an Idea, 2nd ed. (Lanham:
University Press of America, 1985).
D.C. Rowat, The Ombudsman: Citizen's Defender, 2nd ed. (London: Allen and Unwin, 1968).
D.C. Rowat, The Ombudsman (London: George Allen & Unwin Ltd., 1965).
D.C. Rowat, Ombudsmen for Education - A Bibliography (Ottawa, Ont.: Carleton University,
1972).
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D.C. Rowat, Ombudsmen for Local Government - A Bibliography (Ottawa, Ont.: Carleton
University, 1972).
D.C. Rowat, The Ombudsman Plan: Essays on the Worldwide Spread of an Idea (Toronto:
McClelland & Stewart, 1973).
D.C. Rowat, ed., The Ombudsman: Citizen's Defender (Toronto: University of Toronto Press,
1965).
G. Sawer, Ombudsmen, 2d ed. (New Zealand: Melbourne University Press, 1968).
D.R. Saxena, Ombudsman (Lokpal): redress of citizens' grievances in India (New Delhi: Deep &
Deep Publications, 1987).
S. Scott, Western American Assembly on the Ombudsman: Report (Berkeley, Cal.: Institute of
Governmental Studies, 1968).
Secretary of State, Human Rights Directorate, The Ombudsman and Similar Institutions (Ottawa,
Ont.: Minister of Supply and Services, 1981).
M. Seneviratne, Ombudsmen in the Public Sector (Buckingham: Open University, 1994).
M. Seneviratne, Ombudsmen: Public Services and Administrative Justice (London: Butterworths
LexisNexis, 2002).
K.S. Shukla & S.S. Singh, Lokayukta (Ombudsman in India): A Socio-Legal Study (New Delhi:
Indian Institute of Public Administration, 1988).
G.B. Smith, The Soviet Procuracy and the Supervision of Administration (Alphen aan den Rijn,
The Netherlands: Sijthoff & Noordhoff International Publishers BV, 1978).
F. Stacey, The British Ombudsman (Oxford: Clarendon Press, 1971).
F. Stacey, Ombudsmen Compared (Oxford: Clarendon Press, 1978).
T. Sudama, The Ombudsman's Office in Trinidad and Tobago (St. Augustine: UWI, 1983).
E.L. Swanick, Ombudsman Bibliography (Monticello, Ill.: Vance Bibliographies, 1979).
B. Thompson, Ombudsman and Human Rights - African Versions of a European Institution
(London: African Society of International and Comparative Law, 1989-1991).
L. Tibbles & J.H. Hollands, Buffalo Citizens Administrative Service: An Ombudsman
Demonstration Project (Berkeley, Cal.: Institute of Governmental Studies, 1970).
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United Nations Centre for Human Rights, National Human Rights Institutions: A handbook on
the establishment and strengthening of national institutions for the promotion and
protection of human rights (Professional Training Series No. 4) (Geneva: United Nations
Centre for Human Rights, 1995).
L.M. Veny & R. Passemiers, eds., Looking for Ombudsman Standards (Gent, Belgium: Mys &
Breesch, 2000).
E. Verhellen & F. Spiesschaert, eds., Ombudswork for children: A way of improving the position
of children in society (Leuven: Acco, 1989).
K.M. Weeks, Ombudsman Around the World: A Comparative Chart (Berkeley, Cal.: Institute of
Governmental Studies, University of California, 1973).
K.C. Wheare, Maladministration and its Remedies (London: Stevens & Sons, 1973).
J. Whyatt, The Citizen and the Administration: the Redress of Grievances (London: Stevens and
Sons Ltd., 1961).
D. Widdicombe, Our Fettered Ombudsman (London: JUSTICE (British Section of the
International Commission of Jurists), 1977).
B. Wieslander, The Parliamentary Ombudsman in Sweden (Stockholm: Bank of Sweden
Tercentenary Foundation, 1994).
A.J. Wyner, The Nebraska Ombudsman: Innovation in State Government (Berkeley, Cal.:
Institute of Governmental Studies, 1974).
S. Zagoria, The Ombudsman: How good governments handle citizens' grievances (Cabin John,
Md.: Seven Locks Press, 1988).
J.T. Ziegenfuss, L. Robbins & M. Rowe, Corporate Ombudsmen: An Exploratory National
Survey of Purposes and Activities (Harrisburg, Penn.: Pennsylvania State University and
Corporate Ombudsman Association, 1987).
