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Course ID 51803 RiO Application Operation Competency

This document appears to contain a series of questions related to IT service management based on ITIL best practices. Specifically, it seems to ask about key concepts, processes, roles and responsibilities within ITIL such as service strategy, the service portfolio, service catalog, service level management, change management, problem management and the service lifecycle. The questions cover objectives, metrics, activities, benefits, elements and other aspects of ITIL and IT service management.

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Ankur Singh
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90K views9 pages

Course ID 51803 RiO Application Operation Competency

This document appears to contain a series of questions related to IT service management based on ITIL best practices. Specifically, it seems to ask about key concepts, processes, roles and responsibilities within ITIL such as service strategy, the service portfolio, service catalog, service level management, change management, problem management and the service lifecycle. The questions cover objectives, metrics, activities, benefits, elements and other aspects of ITIL and IT service management.

Uploaded by

Ankur Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Service Management Objectives
  • Service Errors and Metrics
  • Process and Strategy in ITIL
  • Patterns and Production in ITIL
  • Process Elements and Roles
  • Service Level Management
  • Lifecycles and Investment
  • Service Portfolio Management
  • Change Management Communication

Which of the following are the MAIN objectives…

Which of the followin statements BEST describes …

Which of the following pieces of data is LEAST useful…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
A known error has been created after diagnosis of a problem …

What are the three types of metrics…

Which is the best description of a service catalogue…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which one of the following provides the CORRECT list of processes…

Which of the following is not a primary concern of Service Strategy?

True or False...

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which of the following statements is incorrect about patterns…

Which of the following statements is correct…

What guidance does ITIL give on the frequency od production…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which of the following are generic elements of a process…

What is the role of the emergency change advisory…

Which of the following activities is the Service Owner…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which of the following benefits is NOT primarity the result…

Which of the following are goals and objectives for the Service Level…

Which process is responsible for recording the current details…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which one of the following statements about…

How many phases are there in the Service Lifecycle…

Which of the following are reason for investing in Service Management…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
For which of the following is the Service Catalogue Manager…

Services are a means of delivering value to customers…

What are the three elements of the Service Portfolio…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
Which of the following would be used to communicate a high level…

This study source was downloaded by 100000797727937 from CourseHero.com on 04-01-2023 06:49:08 GMT -05:00

https://www.coursehero.com/file/55217126/Course-ID-51803-RiO-Application-Operation-Competencydocx/
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Which of the following are the MAIN objectives… Which of the followin statements BEST describes … Which of the following pi
A known error has been created after diagnosis of a problem … What are the three types of metrics… Which is the best descript
Which one of the following provides the CORRECT list of processes… Which of the following is not a primary concern of Service
Which of the following statements is incorrect about patterns… Which of the following statements is correct… What guidance do
Which of the following are generic elements of a process… What is the role of the emergency change advisory… Which of the fol
Which of the following benefits is NOT primarity the result… Which of the following are goals and objectives for the Service
Which one of the following statements about… How many phases are there in the Service Lifecycle… Which of the following are r
For which of the following is the Service Catalogue Manager… Services are a means of delivering value to customers… What are
Which of the following would be used to communicate a high level… This study source was downloaded by 100000797727937 from Co

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