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Uninstalling Continuum RMM Agent Steps

This document provides steps to completely remove an existing Continuum RMM agent and reinstall a new one. The steps include uninstalling LogmeIn and ITSupport247DPMA applications, deleting files and folders related to the RMM agent, clearing the registry of agent keys, and finally downloading and installing a new agent from the Manage tab on the Continuum ITS portal.

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2K views2 pages

Uninstalling Continuum RMM Agent Steps

This document provides steps to completely remove an existing Continuum RMM agent and reinstall a new one. The steps include uninstalling LogmeIn and ITSupport247DPMA applications, deleting files and folders related to the RMM agent, clearing the registry of agent keys, and finally downloading and installing a new agent from the Manage tab on the Continuum ITS portal.

Uploaded by

kirker187
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Instructions for Reinstalling Continuum RMM Agent
  • Finalizing Installation

Summary: Simple Reinstall of the Continuum RMM agent usually fails.

This document will provide steps


for removing RMM agent and reinstalling.

Steps were updated 4/18/2023 with a working method

Uninstall the following Applications.

LogmeIn

ITSupport247DPMA

Delete RMM files

Go to C:\Program Files (x86)\SAAZOD and delete all files within folder. There will likely be some
processes running that will cause a file to be in use. If so, open Task Manager and end the following
processes:

If delete fails go to Task Manager and Disable Tree for:

Shut down any ITS services running:

SAAZWatchdog

SaazServicePlus

Scheduler

SaazDPMACTL

zCCM.exe

zinCCM64.exe

rtHLPDsk

Return to Step 2.1 and delete SAAZOD folder files

Also remove %temp% files

Remove SAAZOD folder from ProgramData folder

Clear Agent Registry (Open CMD as run as administrator -- Tyoe 'Regedit' -- HKEY_LOCAL_MACHINE --
Software -- WOW6432Node -- Delete SAAZOD and ITSPLatform)

Delete:Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAAZOD

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SaazVersion

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAAZOD SaazVersion

Delete the key in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ that has ITSPlatform in


it (It is random)
May require a reboot

Once all files in SAAZOD folder are deleted, install RMM agent

Download from the Manage tab in Devices: ITS portal >> Devices >>Manage >> download agent >> select
site

Summary: Simple Reinstall of the Continuum RMM agent usually fails. This document will provide steps for removing RMM agent
May require a reboot Once all files in SAAZOD folder are deleted, install RMM agent Download from the Manage tab in Devices:

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