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Quality Management Mindmap

This mind map summarizes key concepts in quality management. It shows that quality management involves people, processes, products, sustainability and continuous improvement. The mind map also outlines several influential thinkers in the field like Deming, Juran and Crosby and their respective approaches to quality such as Deming's 14 principles, Juran's trilogy and Crosby's four absolutes of quality. International standards like ISO 9001:2015 also influence quality management using a plan-do-check-act cycle.

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Diah Puspita
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395 views1 page

Quality Management Mindmap

This mind map summarizes key concepts in quality management. It shows that quality management involves people, processes, products, sustainability and continuous improvement. The mind map also outlines several influential thinkers in the field like Deming, Juran and Crosby and their respective approaches to quality such as Deming's 14 principles, Juran's trilogy and Crosby's four absolutes of quality. International standards like ISO 9001:2015 also influence quality management using a plan-do-check-act cycle.

Uploaded by

Diah Puspita
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

M I N D M A P

Total Quality Management PEOPLE


(PRODUCT, PROCESSES, COMPANY)

terms of business and services provision Quality Assurance


SUSTAIN-
(PRODUCT, PROCESSES) ABILITY

Quality Control PEOPLE


PLANET
(PRODUCTS)

quality policies of two


international chain hotels
Goals of Quality
Quality Management
Definitions
Quality is defined as being about value
(Feigenbaum, 1983)
Quality is conformance to standards, specifications
Quality Deming's Way
(Deming's 14 Principles)

Management Juran's Trilogy


or requirements (Crosby, 1979)
Quality begins with the intent, which is fixed by management.
(Deming's Way)
(Quality planning, control,
improvment)
ISO
9001 : 2015 Philip Crosby
(PLAN, DO, CHECK, ACT) (the four absolutes of
quality)
Total Quality
Quality Management
EFQM
(DIRECTION,
Approach TQM is a management philosophy, a
EXECUTION, RESULTS)
paradigm, a continous improvement
approach to doing business through a
new management

Quality Management M I N D M A P Quality Definitions terms of business and services provision ISO 9001 : 2015 (PLAN, DO, CHE

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