Total Quality
Management Principles
February 22, 2022
The 8 TQM Principles
Customer Focus Stratetgic and Systematic Approach
Total Employee Commitment Continual Improvement
Process Approach Fact-based Decision-Making
Integrated System Communications
1. Customer Focus
In any business, the main objective is to Doing a market analysis in order to
offer and ultimately sell an object or a find out not only the needs of a
consumer base, but as well as their
service to as many customers as possible.
demographics
In order to do this, the first step of any Allowing customers to give feedback
industry is to assess the needs and Managing customer relationships in
expectations of its consumer base. order to gain their loyalty
2. Employee Involvement
It's always said that the chain is only as strong as its
Team building activities and outings
weakest chain, and same applies for businesses that Training sessions and seminars
relies on its employees to complete all tasks needed. Fair wages
Any business should give priority to making sure that
employees are qualified, well-trained, and given
incentives to boost productivity and work morale.
3. Process Approach
No matter how small the business, processes are
Process flowcharts that are available
ideal in order to have ensure quality management. to all employees
Having steps laid out and implemented in processes Delegating tasks
ensures consistency and attention to detail.
4. Integrated System
No business can only have one department, most if
not all businesses will have several, such as Human Organization-wide meetings where
each department can share their
Resources, Customer Service, Research, etc., and
progress
these teams, even if each vastly different from one
another, shouldn't be isolated. These teams should
work hand-in-hand in processes that encourage
involvement in other departments.
5. Strategic and
Systematic Approach SWOT Analysis
The International Organization for Standardization
(ISO) describes this principle as:
“Identifying, understanding and managing
interrelated processes as a system contributes to the
organization’s effectiveness and efficiency in
achieving its objectives.”
Multiple processes within a development or
production cycle are managed as a system of
processes in an effort to increase efficiency
6. Continual Improvement
As the world is constantly developing and new Monthly evaluations
discoveries are made everyday, in the same way,
businesses have no reason to stop looking for ways
to improve their efficacy and productivity. This
principle allows businesses to grow and be able to
compete with competitors, as well as
7. Fact-based decision-
making Making investments (stock market)
Trends
Everything should be grounded on real data and real-
world research. Making informed decisions is
important as to not put the business at risk, as there
are many ways to make a mistake.
8. Communications
Establish a line of communication
In line with number 2 (Employee Involvement) and Text chains, email blasts, etc.
number 4 (Integrated System) every person in a
business should be aware of plans, strategies, and
methods to achieve their common goal. Good
communication also gives extra assurance and
accountability in the case of any mistake or
misunderstanding.
