KNOWLEDGE

MANAGEMENT
TEAM
Jim S. Jamero, MIT
KM Skills in General

1. Time management → to acquire knowledge

2. Learning technique → to absorb knowledge
3. Networking skill → to access people with
knowledge
4. IT skill →to record & disseminate
knowledge
5. Cooperative problem solving
6. Flexible & willing to try new things
7. Learning from mistakes
KM – Categories of IT Skills

1. Retrieving information → search engine,

database
2. Evaluating/assessing information → rating
system
3. Organizing information → electronic folders,
relational database
4. Analyzing information → spreadsheet,
statistical software
5. Presenting information → Powerpoint
presentation, website
6. Securing information → password
management, backup, archive
7. Collaborating around information → email,
groupware
Sample of Job Description

 As Knowledge & Information Manager

Responsibilities:
1. Promoting the meaning & purpose of information &
knowledge
2. Ensuring that information/knowledge resources can be
readily accessed & easily retrieved
Tasks:
1. Provide leadership in the area of KM as technique for
managing intellectual assets
2. Assist the development of knowledge & information as
a core business function
Selection criteria:
1. Ability to manage knowledge & information via online
database, web-based services
2. Computer skills & experience with database & website
management
3. Experience in systems development & implementation
SENIOR MANAGEMENT ROLES

Chief Knowledge Officer

Responsible for:
 Formulating knowledge management strategy
 Handling knowledge management operations
 Influencing change in the organization
 Managing knowledge management staff
Contribution to KM goals:
 Maximize KM ROI in knowledge → people, processes &
intellectual capital
 Exploit intangible assets → patent, know-how
 Repeat success & share best practices
 Improve innovation & ideas
 Avoid knowledge loss & leakage after organizational
restructuring
Chief Learning Officer

 Strategic, lead player in business organization

 Core responsibility is to ensure learning across entire
system
 Operates using knowledge about how people learn, how
learning affects work, how social & technical systems
may support each other
CKO vs CLO

 CKO is more related to technology used to manage

knowledge & information
 CLO is more related to human learning aspect
Tugas CLO

1. Cultural transformation
Cultural transformation to support corporate new
direction
2. Culture maintenance
Designed to support the strategy & to address skills
essential to maintain new culture
3. Contemporary initiatives
Related to business development (e.g. develop
marketing plan)
KM Roles & Responsibilities within
Organization

1. Designing information systems

2. Managing information systems
3. Managing information resources
4. Training
5. Serving as information agencies
6. Providing competitive intelligence
7. Maintaining customer relations for information
systems/technology
8. Designing & producing information services &
products publications, databases, multimedia
9. Serving as knowledge journalists
10. Acting as organizational information & KM policy
analyst
11. Functioning as government KM policy analyst
The Ethics of KM

 Ethics establishes a framework for making decisions

based on values & for determining what is right and
wrong
 An ethical code for a profession is a system of standards
to which those in the field agree to conform