Burlington Professional Modules: COIMPUTING & INFORMATION TECHNOLOGY Student's Book by Olver Taylor Poses ‘ea py no tein pmo nmi th a crear cee ma ph 0h et. fl rm 0 sree Smaps ge Wir, a) Siongemm nro suman, iisoe pune sara ainiats iis tisey nee BM Ie cs Bim sb oma Fr 8 a enh 8 te eam) 8, 32H MH AN eH ‘Stun Stone pa cutee SS A Mo tn Se A Ga Ss ye ena ni ra nea Many aba SS de "ttn se oN usin ana a eo cereal ae a cnn tren err yi Sper aoe Bats1 “The Dial Word Working in 2 Pars ofa Computer Aesambiing a Computer is Hardware: The Keyboard Harare: Peripherals 4 Ordering Computer Supplies Fecommonding Computor Harare 5 “Toubeshooting Doing Repairs On-site 6 Helping ‘aking Messages 7 Customer Service (Customer Complaints 8 Sehedung Meetings Fescheduirg Mestings o Smartphones ‘Smartphone Apps 2% 36 10 Ente “0 Searching the intent #2 snes Ska for ‘Website Hosting ‘Cou Computing 18 nine Safety Protecting Your Buses Ww ‘epving fora Jot Interviewing 20 Preparing a cv Waiting a cv | Pawo Aspnci [ wins osc I sects ir Ee Bs z 56 50 0 | |e aa 14 70 401 a7The Digital World ting ii aia aD) 1 Read the avert. Decide te sentences below ae tue or faze. ‘Thon corec the fale sntonce n your notobook 4! Toto ia easel isk es Hundreds of software companies offering solutions and apps for: banking ath business ond retail manufacturing ‘education ospitality ape teisue ‘Wow this year computer ap forthe automobile industry. ‘Tova etn ro corptrtr. @ Tenet efits att osstcorpuen. Sb yicasczms season The citen or beegndboshoss See aes Thaw an creutrpets tr secs hema an tcarez | POs Youve rape tere sure ate as ontten [Iman ceo > Trinicelernston sent terete mig (2 Pace the mitogen Exrea 2 ‘alogues and choose the corect answers serie te 1A Good none eat. Gant ou? B: Yes, mlooking forte Banking Pus 4. Read ne mini-logues in Exercise 2 ona ‘gain. Thon doco which min-lalogue ‘As Thate ett number 218/28 ‘ach sentence eats to Be Thank you Spoaker A wants to so soveral ted nets 2. Excweie, Gano mews ei ' hots knoua th numba ot Be an secs toen htt oppo ee te ‘ein he wa to sa, autrodto nusty 1s ovr ha ith a 1 Seraiee Bgl Sakae A seating Sohev md eon 4 Spair Sas oso ae A: Le ranks ‘comanys eh — © Speaker Alden Ns aa of hit 3. Ar Fi intrested in sottvare for “educa sess 1 Justa momont OK you want iit ‘umbere 107,159 and 6 eee map an on ya name wt tr as toPalp you ‘wey 6 ro fue and ty ‘A: Thankyou ‘pe, at wen oy aoa area ‘ar we Poe oe of B: Youre welcome. Ero they / eon, we tiy one 1Working with Vocabulary mJ» @ ql 6 Listen and ropat the werd in cob. ®E ston and epost) ‘Then copy and complete the sentences. nostar eee software + apps «hardware «data oe eee 1. is another wort er bormaton moe 0-reine 2 vpn at ee 00 were o. Thowstepsaiostocmmasr 52 y 7 setinnant 4 LSuervautecopserseyere SHO -ae an 7 non mdresieowarsinsies, 9. wt honmnbw nyu nent sectors i 1. five hundred and sixty-thnee: 2 cd nna nd sewerare an onthe ory © Satownoae tran 2m a ediaer deerarnreaeecieneeae & twang ©10 vite he mma werd nur tbo. 8, “Weve gotlanopsin my schoo” 1. “Te get an one othe shop." "You can see fae orator nthe” “This hospia uss the ata tea "Wo make mabe phones on aur preston ine “The ou noneatcrt “Customers can rsarve rooms oncurwebst” pict School Trends =Working in IT 1) Read the profiles. then copy and complete the sentonces below withthe correct name. 4 omen) Mynamsis Charlene and aheiposk technician fm responsible fo song IT problems over he phone ually work 8 pr of feam am akled in problem rlving and im god wih people My names Bran. workin a compe atoryin Scotland. emake andtest ample hardvar. alco work wo rights week repoting computers in prples homes Caen Im Francesc end in a support technician. work for aig company inGiagon. Ourcompary provides baie suport for our ln and teat new software roc on the marke. Im skilled a assembling camputrnetork for businesses and schools. ats compte ston ino bushes. sometimes works tit {soon dec arcerapoton repos computes, goo a, apart ‘woke closely with age of ter peop 2 Listen to the dalogue and umber te sentences Inthe correct order in your notebook. ©. Can you aneiver sme cto fr cur uvey? Sue. What woud you to know? 3 Match the questions in Atothe responses in B,Then isan tothe continuation of the dalogue and * ® 1. whats your job? 4 You must be good at ebm sing 2. What doe your jt invlve? rma sofware eter tt new sofware forthe storable int 8. What ells do you need for yo (24 Practise the dialogue in Exacies 2nd 3 with a porn Pay attention to the expressions in colour. 6.Working with Vocabulary [5 Liston an ropeat the words Ia cloue Then choose the correct answer! 1 est troubleshoot problems ov the tephone 2. Nylepepistroken. Can you pai intl 3, Youcan upload / download the wstutios tothe ite. 4 Wo ue out 50 parts when wo msintan/ assemble a rw comput. 5, YourPC lo faterifyou gia a startup / sn unarade. {6 ston and repeat the words in lous Then match the ‘words nA tothe words in B to erm exprossions. a 8 1. ove 1 awebpago 2. operate probleme 3. design & theconneatens 4. give . support ©. input data 6. chock . amacine 7. Copy and complet the sentences withthe expression rom Exercise 6. 1. Wenaod a graphic despre fo. or our naw company 2. ie_-to users businesses, efces an at home, 8. Mylob stohe.. othe phone. 4 Mvomontr doesnt work, at th back oho sytem un. 5, Itakes tne. the camper. 6, They on tho producson ee Listen and repeat the jobs in ole: Then decide which job matches each desertion) network administratr + helpdes technician « wob designer» software tester programmer ‘Support technician » data ety operator ‘This person wes softwar fercomutrs “Tris parson hapa clas with problems ve the telephone ‘This pean manages the dayt-cay rng of a computer network, “his puroon fos sofware and ava problems “This person lasts new procs beer thay aren he shops. “This preon develops a dsgns webpages “Tis person puts rfomation io @ corr, 9 Complete he job advert with the word Below Instaling «helpdesk technician « nesembla = troubleshoot - epdring + giving support Joss SEARCH | sow comcrare | ue oiamondontne Services Lid Postion oF ‘You wl be eponableorforal ow prot and services You villeed to anaerquesonsieiyand™ problems ad prove ‘echeaassstance vate wephone Yu shld ak be cant a haréarand-comput sole Canddtes mst abo be bicio® aPC Good eh noulndge and min one years perce recited ‘CLOSING DATE 22d MARC, Contact Manages John Campbe Bovrag rons sage 02 Worthen ges) 7Parts of a Computer (Cetin Sarto vosbutoy ago 11)) 1 ead the website page. Ther decide which computer each person below should bu. Bi CRE NLS SUN Ley VISO Digiton PC IPSS SilverEdge 1600 General Purpose Desitop SPCaL PRI €1249 ‘AlLin-ane Laptop Computer Ts WONT ONLY: €650 Proceso nel Car 5 . a , roca oki 8 ere rae e68 a Ra a le ‘Storage Capac: 18 Storage Cpl 5068 Sec ie 25 aches S Scrven tae 1. ees Incest monitor x eee SS nd ote mae | RENIN: ©8000 REVIEWS: OSES ‘Sona: This computers exactly what | need — fast. quiet ‘ni: This PC as get weryting you ned Sunt srl ray uk tt ps0 you can seit ‘reer fr tf ets dos and muse rat ar inode ‘il ay a ‘aot: Ey to opr, bu th apis cpa ae ‘ely bal andthe eee fa to sal Uso or plying games, ania Tas laptops test ané expensive oor — “at ey tholrge sce, asthe’ space to ope ts obs, ssi: is process ets ast dono ‘Tho oar USO prs so very ut Ey ouparade ‘Eval gachic desler Se meds o see eile wetpages a the same ine. Crs evo t-te acy spaying comput goes. Zon sa stant Sho need to ake her computer with he to acheck ‘Tha‘eajpunaet Sho neato upload an downoad a to media fs, We userios To (eee rage tspacly ena farmer rte one. 2 shop assistant (talking oa customer (6). Complot tho dalogue with the Sontences belo. Then ison to the dlalogue snd check your answers.) ‘Do you went to use I for downloading music or fms? + Can thelp you, a Winatdo you need to ues fr? = ison special fr tis weeke ‘Yes. wat to buy a anon. ‘What sor of aptop are yeu looking for? {needa smal, ght como Iofen go on busines ips No, cot, but na toute he neat a, (OK. ik this laptop what you are looking for. hh, bts abot How much isi? Ws €600.“.. recommend ‘os ext what nse, and a good pce ‘Wrst cous dove I come? {up bok o what, (OK Take ab ov, plese 0 Be Or RR BeRrareE{2 Practice the clalogus in Exorese2 witha pariner, 6 Match the computer components in ay attention tothe expressions clout Exerise Sto te definitions blow 1. This the computers bran. 4d ne catogue in Berean 2 again. Who bo eons 21 nsietneman storage space for dat Titan, te cusimar obo? 3, This alowsthe computer to have aut. tmetng 4. This ao called & mamery exe Ea caer eee contes eae £5. This stops tho prooasr rom gating too hat ee “Ths conta he main compennts ofa “4 singe tet cp imenere be si 5. thelntop et being hoary 7. Tred and es dot. ©. toe cours @7_ Listen and repeat, Then match the opposition. Working with Vocabulary a A 5 Usten and repeat Then mete he word toe 1. cheap a, sow Darts of he computa. 2 heavy advanced faecee 6 waste 3 ite ©. Useless USB pot» sound ead 4 quick expensive DVD ive» processor (OFU) 5. basic ©. narow 5 aut 1 tou z fs o set light 8 Copy and complet the sentences with ‘words rom Exerese 7 1. havent got arcugh money fortis computer Is to0 er mo. 2. My old computer was quit out but his one real 3. Modern computers ae quite, not he the old hear ones. 4. Amore computer mode has gc tor quaty Farava 8. Myo da wat he we x eos ee Ones rire wage tonto am 9 Since reun. They can be wt sx Er wo wo re ‘eters bow hrs ‘ind c= sand cd incele orksAssembling a Computer HOW TO ASSEMBLE THE COMPUTER: (© the and ene th we sito punds fot RAM mds ocamptcom © son hard cn ope Te cor is Scene motetonsing suet te © pane eie whe matuhes. onc (© bret hs cred we ceo its © open the CPU socket and inset the CPU into ‘and sere them in Oe aiacntn tres epi tha het sit arte in Fin aly eda ce enon ‘othaoar snd anh hth tcp, © Fuiroat pom and Oma How many sto pands sete? 2 Where do yu inet the CPU? 81 What dou us to atch th eat kon an? oe 4 What oyu coc to ard hot? | emer a pret 5, What mst you do top te sound cardin place? Inwood e 2 Peters specking toa helpdesk echician. Red the logue and choose the ‘correct answer, Then listen te the dialogue andl check your answers. ‘8: Holo, Peer Coin tH Slatons, BH, Petar How can hein? ‘Ine onal sre stare /harcvare on my comput, BE What do you want inst? 1 Anew ound cara. BOK That 2. Aa yours? Ft, tum of an unplug tho * compete atr A OK Ie tuned of. Now what? 'B: Now remove the panel cable, Remove te old car, Then nar the new sou cad ita the sound earl dot cin yo oo? hs amine, Ot nt ao. Creat. Now sew the sound card nt place. Tow one “soew / sect Yes Ne got OK. What sou do net? Pugin the computer and turn ton. Now eck he soundcards workin, Hae you gt some * must / pa ls o he compe? Yes. sworn, can Pa {Good Fal, put the pand back onthe computer and soem it shut {Cant help you wt anything wie today? (A: No thanks, that al Concha, (2S Practise the dialogue in Exercise 2 with a partner. Py attention tothe expressions in colour 4 ead ie islogue In Exercise? again. Than write the letters of the plctures in the coroct oder. Fret... Socend.. This... Fourth... Fith... Sith ies ameO= Working with Vocabulary s ‘Geers ton beet anaeinnation fer eat ®5_ match each ordinal to the correct word. 11. Before you remove the panels, ‘hence onirnan a re ir yo Gace! ecb. Tee hv ace tenth a D. crect ato cate fewest nh cm eth fs pearl Tee wah eh parebees a ai hh Dor te cartes ha. adh 10h 3. Tha eh oN * a eotimgang totum on a 1 eolmgong tot ok © Use andrepn Then mate each wort te 4. Bole yout et part cable + clip + side panel + case + front panel 3 youhave to unscraw i aa you have to sew ton 5. lore you put th nw sound cai, {you have to tach the fd sure cars you have remove the old soured earc 6. Never touch ning hse he computer 8. fe unpuggect tts puagedin! ‘Copy and complete the sentences th the ‘words below Unscrew «seth » cable + power supply plug n= tur tot 1. ont eget o pug he corpster ntotho — 2. Yacanconnoc the marta tothe computer aes 3. Won you've niche sina the compute, rake ie you~ 4 Bore you move ha motirboard, you heveto— 5, the ptop cable bet you tun ton. {6 Theis tha main. to tan he casor on dof Marin 2 np, Tn at ni 3. plugin © daonneet 6. incor ©. unplug 6 attach daoch Thomearing othe oppo of sign woeHardware: The Keyboard (Cetin Start Veabuoy aoe 17) 1 ead te page from a compat manual. Decide the statements Below ae tr or fale. Svc nese eed mae 1. The kos on akeyooar rt ony symbol ed numbers. 2. Thee ae he ar kos hich move tho cursor 2. Medes kays work on ta ca, 4. The keyboard es got mathematical symboe 5. More than one st of keys can conto te cutsox. 2 Ani worker (ie aneworing eal from a colaegue (8). Listen to Complote withthe missing wor. 0 Helo, thi Ti in H, Tin. This Sram aig tom tho oot ve ota prot wih my tard (Good moring, Sra ita standard keyboard ors vies keyboard? Its.@*..one andthe debe ays stuck Te dst what page of at (Oh deat Sofa, make sure you've saved all your work. OK, n0W upg the keyboard from your PO. Nat, tun evr oe ® gery Went? teu ae? Yas =i th keys ha Ok. pow at? Now pg the keyboard in ain, Pra the ...key and soo what haere. Aight Hey. 8 warn Tra, Groat Ten, wat a miute Now hes keys waking. 'm pressing the key, but the synbot dosent appear en the manor ‘Aight como and tke a ook. Welty. sone he kaye, “hark. mn oom 312, ott inside then, they sometimes gt stick, RR GREreRe Rerer {P3.Practise tho ciloguoin Exercie 2 with a partner. Pay attention tothe expressions in colour 2 MET4 ood tho dlloguo in Broce 2agale and answer the question, 1. nwtich dpartmot doos Tin werk? 2. What complaint ras Sara go®? 3 What dos Tim teks casing tho prblan? ‘Sua ksyboard working bythe nd of he conversation? Working with Vocabulary 5 Uston ana repeat the words ncslou. Then match te haysin A tothe corect action in 6. a arow koys ‘apa lock key elle kay escape key shit key ‘ab key 8 changes the tent octal ers stats a ano scence he curso othe et ab stop changes oe ltr to a captor punctuation mark cr gles aretha option ‘move th curao ip, down, eter removes laters or weds 8. cancel the curentrocees © program rang 6 Listen and rpeat the words an pasos in ‘rue ofl. 0. 4. The space barls amar hanthe athe ays, 2, The conto and alt keys param actions when presen win ont te 8. Tha backspace Koy dates ana pation fervanrom te carer ho numeric pod ends at matte symbole save so rumeers Tho 12 function keys ako you dct to alee cones ey. ‘Armodier ey ory used inconunetion swith nether ky. 7 @s Usten and repeat. Then match the names tote punetuation marks. ful stop» at symbol» slash « question marc Solon + semicolon + an symbols apostrophe ‘quotation marks» comma s brackets » asterisk oo © Bo 88-0 oo © .o Oo 00.0 8 -o LUston and repeat the words and phrases in tole Thon use tho agra in Exercise 4 {ts caoose tho comet word orphrae mwaoh sntenes 1. Thole Hn the ida of under the ejoaar eters. 2, The cans bok ey I below above ho nity. 9, The yi botween over the Vay and tenla 4. Thonumber ay are beside /on tho aow aye 5. Thosfitkay ls behind nox tothe Z oy. fom Markatng The nd nich the Scrmight needa new @ Urgent ‘arent working eator lights Sl worang, Posse problem © Net rgentHardware: Peripherals © oting Start Vesti aps 19) 1 Rend the inventory of peripherals. Thon answer the questions. "pe 2: arora 1 bu pte a 7 a king oswje e000 2 Coeoalngn ‘raja tss0 6 ant 2000 rer an das mar from ir 4 enh cack eh eign deporte ried db ar ‘et on ac ef 36 a pser Ea 28-5 ban mio 3 (ie — der at pie fr etn ns 19 (on ane) « 1. How many projctors ae avaate fortha won tows? 2. Thro ao too mary of ono tam. rion one? 8. What wrong wih ome ofthe marion? 4. When poce of equbments rmsingcompcty? 5 nyt sores ong te ore ay more ‘Sada moves? “Wo aaiatant are taking an inventory of computer peripherals. Match each question In Ato the corect response in B. Thon ison {0 the dlalague and choose the comect umber. a ‘Wich scanners have we got? ny nave we got so many now hoadeots? ‘Do we need moce microphones forthe 5. What about the mouses? | onered 8 couploot boxas last ment 8 Tho supper sent usa big box instead ofa atone We sould um "20/40 the stan Ray? There soon. 5 akin to box 2 ove got 8/4 Xarx scanner, buna Koda sean No, wave oly gt cau. We recto ‘der “107 12 fo th fen ‘Yeo, wo need oer 16/17 gent ‘Copy and completo the chart using the ‘Campute Hardware inventory ‘TYPE 2: PERIPHERALS Scanners: Xe |! Scanner: Kodak |= Hoods webcams Misoehones Mouse z (D4 Proviso tho dtoguo in Exercise 2 with partner Pay attention tthe expressions in arg eat gant instead of ruibors. coe = Wo.Working with Vocabulary ‘5 Liston and repeat. Then metch the werd othe petures. scanner + speakers + projector «microphone »sfylis pon ‘webcam + headset» printer + gaming controller \, Se VE {6 Liston ae ropetthe words and phrases in colour ‘Thon copy and complet the sentance. lag dive «barcode scanner + temote contol + touch screen + USE charger 1. We gota.-, 90 youdont neadto use ameuse 2. \can'rach he switch; plesepass mene 3. you've go... you Gan ohare your phone on my comput 4 We nocd ato readal he she's reduc ows. Handin your homework oy tachor ona 7 Listen and repeat the word ae phrases in colour Then match the sentences in Ato B. 4) a 8 1. That modes obsolete, 2 Mines ta 2. Gan you please ordoranaw tah civatorms? —b Theroare 7 nth box! 3. The fxemacrine broken, They dort make or sot ny mor. 4. Were overstocked wih mous, {We dc beng enough otha tage exon, 5. Weneed 0 reorder wh that sae 1 St eooing formation aga, {We've run out of USB charger eat so the werd propo. 7. Taint ba un ow on Wo ster wth hem tree ments ge, “Thanks or your lp and coperato withthe nal vena: | Allofthe BbA222% rors gig 0 | be eplaced oer tenet 12 maths Imad, the sls taf ned to ew "Beuse seeeeee tor thr Preserations to ve cstomers Weave to replace the cobur® Sr 82 the art department becawe kia 22222 nit cots oo mich 0 The wstcame we ordered et month drives so we are gong to" e222 them, Monae Bering r00, 2590 104 Y wornbook ge 8) 156 (tne Stara ocx ane 720 Maas Reena ma" 25% Off a mottetoarat 1. Madia Panetisofting speci ries forthe trent Mey. 2 Movs Pn ace pra 8, Youraceve he goods on te same dy you ‘ver tion 4. When you one aft of hardware, you pay less monoy foreach to. 5. You alvoyshavato payalhe money whan youoret 1. Unt Fay, meee «25% soa on a proaucts Ordering Computer Supplies Read the dalogue between a customer (A) land a suppl ‘Teoponse, Then stan tothe dialogue and ‘heck your answers 1s Ne Arno fom Highbury Cotigo, oT Sepertmant ke to place an ocr, Be a. Michock# wo havo ry 1. Caray What exact co you ne? We're running low on microphones ‘What quantity do you noed? Yes, wo sol specks ‘Abou 20. What's the price por unit? a. Eachunite £10. i, Tm ony gt tra bors in stock BR we Have you got ary good quaity haces? The ane we'va gota the ‘moment ksep breaking Bs a We've got cer inyour are is stern. Weave some good Sound Ex cones ow estore lve thn, 5. A: take 4, ploase, How much discount 8, We can gh youa 10% dscount, aero. 8. A: How lng wil delivery take? | 1B 8, Well nd out the orertxy and vib with you by tomeasron b, hve cold tof thos, Pracio the dalogue mn Exercise 2 witha Darin Pay attention tothe expressions ato Read the dalogue in xareize 2 again, ‘Then chooee the corectanawer, 4. The exstomer noses abot 10/20 | microphones. 2. Each mkrophone costs £10 £20, 8. The casters happy wth the acre / hades her calle, 4. Tha customar nc hese | 5. The cebvery wil anv fod tomorow:{Use thom to complete the min-alogues. VAT « Subtotal» Price par uit voice ‘Quantity + Delery date + Payment cate Working with Vocabulary 7 Usten an repeat the word in olor Then 5 Usten ane repeat he words in edourin A 1X account» postage and handing a ‘stoner: Dot nee o payor? 4. price Sesperson: No. That's roksan he 2 quamty re, 3. payments customes Can! ? 4. he discount Salesperson: Ys, made, youve aka 5 omtotstock set an th. 8 ods ashe shipping + credit card + cheque e Salesperson: The’ sna charge for mana to pay one thatom dct yar hm, eae re oe Customer Thats ne What’ he fat bi. tems eae «vg ne more, como ot cu Saespersn: £575, Do you wart to pay by ofr txes money me fom god someting is Customer No, havo gy a 1. ow mur yeu payer soma ook nd ear ave = we got 75 n* Cou pay 6 ste ae repeat he word in dour men? "am opy ona somlet the es ing Salesperson: Su the words below Hangs Depron Teste ect mbar: 20094 = ST bo mbar on0736 eptres | 21 | ew | ea Yeybowde [6 | 8 | en ame | 60 11m ‘0 iene oe | 0 Sa maranery | “FaaLTom: "waa doy cones Spi oy ©. ae taeadde oto purchase,Recommending Computer Hardware ‘A Toprottherange PRO-MAX desktop PC Incl 27 miter la pear ‘erence © Tesita- Satelit laptop Ligh ae portal th i perfallpop ete mit or unde 400 eal for bry teveing peel Inout 3 ewe emer Cars: 73 {© Compact allinvone computer HP) gf el for wating HD malted ie act 50008 (VDICD drive ot inched = Apple ibdac Sree day > Popa ith igen oer ‘aps: 15908 ‘sales assistant ina computor shop (As hoping a ‘customer (8). Listen to te dalogue and carmplote tthe words below fa, to «only €75 «printers «theo 'A. Good morning sao yeuointerostd ths 3: Yes, ean you recommend a good wieloes printer? [want emai or" spe ul power Inkjot prior are goneraly te best. Whats the best mode ‘hore are good ports about the Colour Mas. Theyre very depend (OK. Why hs whl one so cheap? Its) prt, The other are more expensive ‘because thy alr-ano ptr, They ve ge ‘scanner and protocoaers: Sao Of hn Pave on Wi dort nod a fox, bth oer things wots ‘bo uot. That grey Dale LI has got realy good ‘eviews. Bul tS much biggr han th are ‘A: Tha because can pint on AS pape Do you use ASinthe ation? B: Noy nave, ‘S01 suggest you buy somathing Kk hs got Abutin carne and photocopies oe Souls pring, 2 much mere ani han ‘he oe model. Be Ants Re rer 2 Pacts the calogu in Exercise 2 with a partner, Pray attonton tothe expressions in colour Read the dalogue in Exercise 2 again. Then match A [oa form entonces A ho oastomer ata or ‘Accertng ote sales asst, thes paint ae Asan pers Pave got “Te custome monton te Dix U because tte ‘The customer doesn" use a a. pod revowe inet res. ©. ASpaper ‘recommendation. scanners nd capers, — ruc or company that gay reget. Te nr i cys hae ‘el te: Porth @? ing with Vocabulary 8 Liston and repeat the words in colour ‘eres ‘Thon woe them to complts tho ot) 5 Liston and repeat the word in clon Luerionay + power «complicates ‘Then match thom to thir eto 4) ‘roonome» read, a 8 4. portable a,_bulttotestong 2. supesast ——b.uingasmaspa00 3. dependable ©. 65570 cary around 4. compact ratio oat 5. sturdy 8. veryspendy 6 Listen and repeat the words in eloue Then ‘QUESTION: My 80-year-old wandmather ‘hoor the correct answers to complete the wants a comput. he never used one befor. reviews.) (Gn someone adie me? answer: Sh needs something hat —.— =m Cod its no use buying her a compute that 0 “Te compres got a great = de sean 27") mantra rapes Look fr soathing thats Simple to use and programs and grin, his tinine ample 3 = you dont wana computer that ges {oune ae 100% acu /top-okthoranae hor robes al he time case of ts modem secury sym, Se won need 2 compute because "maine she wil ony ue For basi thigs. would ink about geting her an®..-mowse, 20 that its easier for her hands rm __ tJ ‘Tho alln-one/ bun printers. photooopk a practic! high-escution @ 9 Which atloctves in Exercises 6.8 ean describe Mod curt a aaa aceon ‘epi: stercyporabie, Ines nro corte For rp ‘Aptieer {Pha maanenment cage om fae a fo oe fhe ea cn 7. Copyand complet tne review bow witnine NAAT ‘words not uted in Bxorcie 6, review se080 New and. fr work evens ‘Tho. able (0:5 om) hast WHF otal concn on th go. *< sersen is pare forcing gapics work Italy a mode pa ki ving rs nn 105Y wrote) 19Troubleshooting (Cina Stari Vocab ag 727)) 1 webpage. Then cop and comeet he mistakes to sentnes blow by chonging the words bold © wat contdo ifthe power buttn doesn't start the computer? ‘Check te power cords connoctad tothe compute correctly Make sur the power suppy ‘wong pgging hanotharelccalsppence to test © wnat cant do a program wort rumor runs sow? Fis rae sure you save ereryinng, Gos te program and then eopen't. that doesnt ‘ork rt down the computor na estar kth oeare work ronal the program. © wet canto if my computer freezes? Press and ald the Conta Altar Delete keys at the same tine. Coase og of fom the ‘menu cn the sree, thn ote the computer © what cant do tt gota Wo signal message on my monitor? Mate sire you havent gots loose canmection Diconnect and recamact the monitor cable ‘Check the screws are Ugh You nay need to replace Your mont cane. © wnat can ao fener sn sourd on my computer? {check te volume contol nthe contol pana ahd te softare you aruslag Check that the mute boxisnot selected. you ae ng extrml peskers make sre they are ued ‘onend connect to te cored auido oF USB port 1 2. Wa vus et running at enous, ya right hae ta tl og, 23, tyeur compater dos’ act ta, you can sve tho ream ug ee messages. 4 Ty adjusing the fan tho nontr casein connected proper 15, Aprcblam vith images can somtinas be rl ote pastes’ cannon, (cheche hardware sx is working by ni tout wth nother ceo hat works wh ec. 2 Aholpdesk technician (A) is avewerng a call rom a customer (8 Liston to the dalogue and choose tha corect anawers Hol ta Tom hoe. Who an speaking wth, please? "Now, want to watch 2 eo fi. can se ba ea Pea eying, eit auto ak altho crnectons are ne ‘Thats god. Ar you vatting an are ante vidoe? Yes, tam. Hove you tied oheeking the volume conto under the deo? Yes ton 10/0. vat about he volume con ath bottom of your man? Can you see that? Yes Lean, Cekon ian tell me whe the lite green in a Is atthe® bot / tp. Inthe sofware yee use, (Oh, ye, 1800, Tanks fr your ep, Yau welcome, PR REraRereeer ae Hallo Tm, tn Cut. Pe gota probit my “setngs / poate, They wer frets marin ‘OK. usualy @ good ide to check eabies for loose connacton belor you do anything else. “That mean the volumes ued of You shoul aay make sue you check he volume controP23 Practise the 4 Road the isloqu in Exercise 2 gain. Then answer the questions. ‘ny sam eang re naponsk? logue in Exercise 2 with a partner. Pay attention tothe expression In colour 2 atm neg oe? 21 wate paces uet.tn ek? 4. hati he soksin tn pobin? Working with Vocabulary o ‘5 Utena epct he worden cour Then copy Choos the corect ane. tend complete he serenoes 5 treason yu cr ha ayn to slpal message + ohare cool» contol penal eos youre celeted te tuto bors osscomctn + ower ton 2: conta pan ‘T Yu sete. tenth he compere. power ton 2. Youtzethe totum he seusupor cnn. €. mbox & Iinnktteesa.nnecch Soncinestiwata 2, Hyouwanl emusic ke np tn ormtinosi cea ‘hae 4. Go toe andelean the sandieon tan lek 2: lee comecon cna pacer © vie conto S Fyousskt fe. youwont 2 ale hear ©. mo sgnarmesage ating 2. lore you cle he, yousae at Arcus th computer et comodo he {hoc ou nae mode rte = mio sue Beton 6 stn and pet th word nc To coone ne Tecorect sere 1” Yau ave alo of pres and hold be Cott Ce loynartonen wenn 2 Torostl att he compte yes the : pone ton apa aes 3 aloe you open the cpu, mae su / S. yoi fee toeky,ouvl bo [peo Power eu ‘abla to shut down the computer, 4 Gey sooten ts compar feces / ropes. ee Isteape hea fhe yr dan ea The garhes cae troten, uth to repace/ a shut dow atari g Tho pao baoroavarb ci rome agat connect cable = correc hae asin 7 ‘Te words and phrases in bold 2 inthe ‘Soneedyinyourtabooks Su ert your ma account vin yout ae, Get ect te. of te notars 2. hy cater wee ropa oat cots Cel decid one fmcomedt te pega cable ce 2. Now the ane wert, Ihe to shut [ce dew nce. Aer cme eter, 4 Check cae nanan ag of te me aes tote eyo Teatro cal ot he fice 5. Ate end of he woe, plssereopen a the ‘computes inthe ciceDoing Repairs On-site ( oting Sart Vocab age 127)) 1 Thon ecpy and corcet Werk plan. Mon tthe — Fri tithe lew: Cone Library Contacts Jilin reception cation: 27 King Src psi the pce fis) Time: Mandy macnn fae # om 2 1.30 ae be natal en printer and cae. * So Ji had ative printer ‘fram differnt cnt, lent: Fairport Spars Conte Contacts Hay Sot, Adon departoent Location: 4 in Stree ee the tin ation) Time: Monday efterson 2.48 3pm Tuesdey 105 Jl; +S Hey hn sme dscaments from the bckapyte ts the ain een | Raw atv cam a amputee nthe contre. Ghent: Bout Nanafcocers Contacts er Nort Lacan: 1 sri Prk (Lat fo F Back Ae the main entrance go aight ol find Me Nee fea he dof the cord, on te left) Wes, £30 ae "otal ee iene de fare Sho Ae Maree Ks ean ha Bing dat ae 1. The Catal bay fret tho posto, 2. Thala the ary sched or Monday ance 8 Thotectnician wl be working a the sperts ani ort dys 4. MeNetisofico fen the rit, tthe ond ot the conor 5. On Wedneodey, he jb tinea naw harder, 2 TT 2 manager (A) i expining a now employees (Bi work lan. Number sections -C he ARB: Sue. Which anv sofware shoud ‘A: Usa Moe, Insert the ds, then follow the Ietctons onthe screen “Thonon Tuscay mong, youre to go the department sts on An Street B: OK, Whats the probiom there? ‘8: Thoy lot some data are thoy noe to recover B: What's the best solution for hat? BA: Opar the dita bag estan and copy tt otinformation onto tha system, 1B: Fight, How do access ther backup ‘A: Tho passwords wrton on your were jan. Is eerting coo” Bs Yes, think so | © AL dot, here's your work plan fortis | ‘ook, You be weking fate, On Monday mening War yout goto tho post oie By OK, Where it exactly? dont remember ‘Is opposite ho scroot. Ther compere |3o aryl. proba ars. Can you do avirus scan and move any ‘russ hat ar slowing down the tern? Prats the dologue in Exerese 2 with a partner: Pay attention tothe expression lou Read the dalogve n Exercise 2 again. Then ‘copy and comet the table. “John Weston: Workplan “Vrhsziet January Te | mate 08 Mondey [= La Zi eoarment | saeations: 0 [= | ott cj emcee ct, a Fananbar to use cata es kr ye aeWorking with Vocabulary {8 Liston and ropet the word and phrases © Inolour Then match each eentancs tothe 5 Liston and repeat the word In colour ‘correct etre 8 ‘Thon copy and comet he sontrces 1. Room 883i opposite tho tat, ants software + back up» le Go stright follow instictions« password + ocover poles 1. Weimporant to when you assemble a pote ‘crate That way YOU WENT TKD ay rotakes 2. Nak sue you your dota evry day aun you gel ais. 2, Yeurneedo into rotet he stan. 44 Invent rath 1 ters se ranbors 5. the computer crstws when you're ‘wating on somohing, you may your Sms 6 “Tho flo hae probably bos dle, bu at 6 Listen and repeat the words in colour ‘Than choose the coact answer 1. When work ftom, have to de oom 33 on your let Feom 3331s on your right oom 3318 at the endo the coro. Tosi places. a 2. Lats we the stairs /.Themeetag on ) the 20 hoe 8 Tha keya ee racy fryuto cet from the hat reception round too. 9 match to Boe 4 Pap foyer cx pang ate entrance / a om: cet vhen youl. —_—aae @7 tstonand pet Ten math he wort 2 ljeten na nwt tse 3 Twotoo bud one tore cane «sopping cen pont 4 Metyos ste to ope ‘Sion stamsnion sivas yortatce «8. Myabarwarot ie pox coerce 6 Tmtroy neta era 7, dutta tesa on 2 Aitweatte coy mater oa 8 aim beep 2 ote ¢ sao fevucion conte aie Boring rt 2108 Y wrist page 2) 29(tn sana bg 72) | Read the notice. Then math the sentances below tothe coretinstuctons rom the notice. 4) fault ‘When you answer the phone, remember to: _& state your mime and the name of the company clearly. ‘b, greet the callerin a friendly but professional manner. “& answer the phone quickly. Avoid letting tring more than three times. "dake sure you put the call through tothe correct extension. "take clear messages and include the caller's name and telephone number, ‘five the messages tothe appropriate person as soon as possible. {© be patient and helpful with the customer at all times, 1. The clr shed war a te. @, 2. Thwcales should kon hay ra ng to. When you Rode yout 5. Weta dou wo len amesoge snd to contact ham, | ee ke, oc say 4 on’ mk amit whos you puting cle rec. eras 65 Daivr maces 6. Be costes when you speak clas AB Yoo, tb 15480 ‘A: Justa moment, Me Sith just check fr you, Pease sty on the ine. ue, Thank you for wating. es, we've got 10 of those in stock. {Good marina, Compusethobine, Melanie speaking. How may Thain you? to ie Bave Gmbh ere rom CopyEhop.Can yout met youve Got on he 3000 FAM chips in souk? ave yougot the ton number please? ae CB: Gros. Mtcome later ne week. ‘A: Can thelp you with amthing eee today? Br os. Untotunstoy, we ad rob vith he sts oftware update you sol us | [AS Ob, Tm sony tohear tat, Me Sith. put yu tough oa support technician, ay attotion othe expressions n colour. PS Proctise the clogue in Exercee 2 with a pate 2 |4 oad the dialogue n Exercise 2again. Thon answer the questions In your notebook 11 Who does Malan work or? 2. Who doos Dave Sth wor fr? ‘3 What tom Oave terested buy? 4. What has Dava gota problr with? Working with Vocabulary 5 Liston and epeat the words olor “Thon choose te correct anew 1 Har prosotaton was very profssionl ha (i aba goodie 2 Theshop mise open / cose. Thos no op 3, Ito be caret whan np the a, 4. Shemust bebusy/ fee. The ros ngage ‘5 The a caller uta ante phane wating f spk oyu, (6. Ganyou pease speak up? cant 9 / Pear youre we 6 Listen and repeat the words in colour. ‘Then copy and completo the sentances. put you though + extnsion nunbor + repeat ‘ala number» state « wrong umber comact 1. omy what i you say? Canyou at, pate? 2. Yourmater rang an hour age you nea to atime 8. One mem, lato, to Vr Wight non 4 TWelsrot st Aris Hoepta Youve got tro 5. To.sb1oad, put an 0 befor the pub: 8. From Monday, my new... be 8015. 7. When you manera phanecal the name ofthe company 7 ston and epest the words in colour The words Ineolourarein te wrong sentences, Wit the Sentences corey in your notebook. 11 ned o speak to Betty onthe in, Ws ey ‘root. 2. Gan youask Mis Ford to avo torenrow? "mt busy to tak or today 8. Ive getaclnt as soon as possibo who want speak tho manager. 4. Tryto remind speaking to loud onthe phone. 5. Canyou ng back Me Bure trope tho Invi or Dots Como Sho0? @ucmacan 8 Maton ato 6, a Int no rep He his fe phone, cs St onto or you, ‘Ao tng he phone ng aot “eye eo conc you several tens, ofr yu da th umber, Hs nes engaged, 8 hos probably working oft, 2011 phenohimiater. > cl ham as soon as poss ss 9 fran ouside, ‘She needs to pacw an rd, Answer tpl a 5Taking Messages Message for; ™rs Gladstone Time: 23:45. From: Mr wright Message: Would like a meeting this eee to start planing the TELCOR tech projec Message for: Mi Braford Time: 2524 from: Linda at PR Solutions, Message: Urgent! Plense call me. VE rn out of gown cords and seed to re-order Message for, Mrs Anderson. ‘Time: 14:22. From: Jason Moore Message: Needs a teshucleian tovisit ‘he Tr depaveneent a the hospital ASAP please. Is pessons phone isnt worn, This person nt wering she oles oo. ‘Th powon wots h anesati 2 8 4 ‘This pon oods to oer semeting. 5. Tic parson wants io have @ nosh soon. 6 “Te pone ecg calor cnshow tis ataroon 7. Tisperson has got meorgs end cant roche phone ca. 6 MTT tant (ting oo clant (Liston te datogue and complete With the rmssing words ‘8: Can! speak to Choo Bure in “supp, eset B: Justa moment i put you on hold. fm Sorry Fm trai that Che is unevaible tthe moment hetinamecting wth a .- Can transfer you to Bl Jones fom the sane department? No rather spoak to Chibe dct OK, understand. Cou you ask hort return my cal pase’? Wow gota pcb wih cur= pregame Weneed soliton urgent. Lot me wa down yur nero ane Ine Stew MGough, ‘Can you sell you last namo, please? Yes, ofcourse. ts MCG-OU-GH, And my Sumer 061 209222 ‘OK Lotme check that 061 200 8627 No, ts 922 tte enc. 061 200902 (08 200 22. OK. Ard te message it cal you urgent about stare poser, That i. expect har tobe too at around 1.00. zee Pr ere PS. Practise he logue in Exercise 2 wit bat Pyar on eres a 4. ead the atogue in Exoriso 2 agai. Then cis I the sntencas ow ar tr ofl. CCoret the false sentences nyour notebook. 1. Choe cant tke the el ight ron 2. Stave MoGugh wants to speak oi Joes 3. Stevo wants Cte ong him back. a ‘Stowe’ pelo canbe saved roa oak. Tho recep wrate the leptons rumba Inca the fret Gre ‘mbar wes each aot ‘Separate Wan abo ayo tea of nwa or ora 220 7400 = agree foo tenWorking with Vocabulary ‘5 Lsten and peat the phases incoleu. Then ‘hoot coret phase to conpsete etch ‘sentence on holiday «out of town + ina nesting 1-mataid Mrs if tin-ho ‘oe, Sela a cononoe 2.1m gory but Mis Lyon is bx, Sho’ wth hectare davelopes, As sn ‘ae hey ne athe you rene 8. mafad Mr Brown ether Hos in the Alps fortwo wes, Hert be baleen the 20%, hang up «cut off take down “etme ) {your Tuname and mobto nano: ‘5. tm sony wo got eae. My ata ran out 6. dust a momnent ooi Mr tis Iisofc or cut on te less dot. take a message + lov putyouon ote message 7.1soeit Mis Hart can tae your cal, Can you plese wk 3 moment while 8. Mis Banks ft onto ody = cant? 8. Cou | fer Try? Pose tal Nm bs ots steroon est he ow setwaa a the spr ta. = LUston and epeat the words in colour ‘Thon copy and complete the Sentences. 0 spell that ntrupt «return your cal the is busy» ut atthe omnce 1 Whan somacne i paskng on the phono, 2. Howdo you IbRIUD-Y or JUDI 8, mse) to your meeting, but you have ‘aca om your caught Sho says tS ‘nporart. 4, Mrs ose a at her ek ho Nr Davis busy at the momert. Sal | sk sim‘. er today? Liston and repeat the words in colourin A "Thon match them thir definitions mB) 4‘ 1. avaiable 2. transfor 2. oa wth 4 urgont 5. expect 8 ode mediate tention ‘alow ha omacne a someting aha ©. pass.acal onto somoane deo fake action todo semeting cant be contacted Choose the correct answer Ds at, page 108 Yeon. page 8) 27(Ct ii vy ge) am Seon ae ape ‘A8 comrurer senvices (EI Enpliys Ge for Answering one Reqasts Caner sntsfictn vey goat. trpljes shut le toe gee ‘fematon abut peng te Ste sarees we afer hen aston cal than engl ae Se youpt thm though ote tree sepoere 1 Forquotes, pucass and oder nui: Stang Harting Department 320 1 orsofvare chard problems: Thierens Depart 32 Not: hen, eo panne foretaciin toga tothe cal 1 Fos frach tiers chasers, poles wih cing and consis Sou oopemne en 900 1 Calls intrested in empleymant ‘Human Resources Department, ext. 323 1 Complies abou damaged or incorrect products: Customer Relations Department, xt. 324 Tea Nelson Customer Relations Word af computer Customer Service 188. Thon decide which partment ech calla on the right should be transfered to.) 1. “Tho contract say 15 par barcode carne, but yu hve charged mo £17 each 2. "MyPC koape ino by sal” 3, “saw fer a software estar on you webpage” 4. “We core 12 CPUs lst wook but tit have recetved teen 5. “We've receved our or 020 micophones, but fou weaken” ‘receptionists answering calls. Liste to tho mit ‘latogtes and camplte them with the missing words. 41 As Thank you fr ealing Wold af Compute How can ih you? Bs Ho, rmsd in purchasing a ruber of lopops or tabs We need ham fr cur ‘A: Pease hel the ne. put you through to ur 2 gparment. What's your tame, eso? RE Me Simpson 2A Good maring, May ask what the prabiom is, plese? Bs Yes, thnk ¥e.beanoxrchaged forthe scanners cree [As Tm sony about that. Whats your* numba lesa? B: its ‘A: Ok, old onan put you trough to te accouns Apart. They bo with you shorty. 3A: Hao. Fim caling boone ve gota prem wth cone of hohe ou Bs 1m sory to hear tha. Can you describe the problem, plows ‘Az Won tart tr comput doen’ tun on, Br Oh ase. Peas hl he ae put you through fo the Tmainenaren department im sony the nei by rh now Let me take your name and number gata to gat ask yo clas the min-dalogus in Exercise 2 with partner Pay attention tothe expressions in colour ‘mom than uh, erg, overt, overs4. oad tho dloguos in Exercise 2o9an. ‘Then copy and complete the eertences. 1. The frat cal wants to bay 2. Thesecondcalr vents to ck something cine ‘8. The Mec callr compas abou 4. Tho ooepio thos tho oto thrd cae Working with Vocabulary 5 Usten and repost tho depertmets in colour ‘hen decid which department matches cach speech bubble below ‘sos and marking dopartment accounts parent customer réatons department human resourees department ‘veut urorint, you ‘eed anew moherooet 1 ee | 2. Yeuraaiacton ie voryimpecant to us. im very sory to hear there vas a probe wih our serve, panini creme EES, eae) Hm sea coe apa ensey 5. tm plane asta waring reranene forateur now ampiojeos. OSE Soa x copartrt, wo on (ine thert tere of each wore {6 Liston and ropat the words in colour Then ‘py and complet he enlances hod the ne + get back to you + damaged lacus = charge = oponing tines» sated 1. tin wo should in more dtl at our net ‘wom moet 2, Wovwat ax oastomers tobe. wth the ‘sven wo gh. ‘3. Thay asking how mach wo.for total suppor. 4. msemy hen is busy. ak ero — 05 soon as posable 5. The compary wilropiac ho tom oro. 1. Ouro rom in he mering unl 8 the ‘ening 7. Dont hag up = and pit you tee to ‘ho comet depariment 7 Liston and repeat the words colour nA. ‘Then match them to tht efnitions in 8) a customer number uote ceauiry covereharge shipping date complaint 8 Aroqueat or ntomaton ‘charge too nigh a piv ra produc cr ‘2 a ctatemant that seme unsattatory 4. theertmated cost fora or sence eet tha dato acstorers rer eaves tha supper _arefrence assigned to each customer by a sippter ‘Allee 9 Ps Ave Srl Cade: The car shang rebine Sitiveciew vealed Teyeatt || || A tecmcan uta. The shops opentron Ove mom | 9Customer Complaints (CBetina Started: Vocabulary tage 123) 1 Read the onine complaint farm. Then copy and coract thaalse sentences below Deora tioains YI comment: am writin to compan about the dszppainting| Service |recelved fom you company. You sent me 9 [ia7éeneviomsinet YI motherboard that war ming spat. This caused usa serious problem because we could’ use ou main PC for sales. Asa ris 533.2009 Fesut of ths, we lst a cansderable amount of business, hen 1 made a compli to an employee at Customer 19S services, she was rude and refused to oer compensation ath une, 2017 supple. Joh Higgins enmm== ia Jot Hag swith toh comtarcompary about a sotware problem, The motherboard he received was making aie CempuNet was rot tet bythe pobln, ‘Atepresenate of he company speko rca t him. ‘etn Hin pln to wor the company nthe it, am sure you understand that Il be looking for & na Adectves enang sng asco {hating cane te sores crfcing.Adochosaxirgin ed ‘eae th etng, The savco was ppc, vas deanpaed 2 he saves 2 customer relations representative (Af spsaking to a customer (8) Rea the min-dalogues and ‘choos the TWO possiiereeponses. Then ito fo the ma 1. A: Canyou gvamemoredetais, please? 4, A Br a. Yo, he CPU nasa coor, 8: 1, obra on your webstoa wes ago. Yes, Lago, 2, A: apologise fr the inconvenience 5 A BE a. Wl hope is worn happen again 8 by, Tha OK Leppert your help, © We'velostbusrets, 8. Ar Iwanta retina Bs a, Our coening ties anna the. bss my manage money bac PS. Practise the mitioguos in Exercise 2 ‘witha partner. Pay attention tothe ‘pressions in colour 0 lagues and check your ancwors 4) Wil you corct tha mistake ight ay? 1, We't place the pat ect, Wert eal nro (6. Were sory about tha Our onder sti ant avd ‘Thankyou fr your ed, 1, Ourrocords sy twas dvr 0 you on Fad 6, lookin tt rt at you rt bac,Working with Vocabulary 4 Liston and repeat the worden colour 4, Thankyou fr ealing be happy to retuse ast you again in th tae, 2, don't nom what ado Wht do you sogest/roturn? 8. Lean remambarexacty wha you ordaes Meneck my records /make eam 4. Thecxcer hast arived yk. Emus be undor waranty / Tost the pot. 5 Laton and repeat the worden colour Which pats of sentences have gota siniar moaning? 1. 8: The pice on the ini to igh ‘Thre mast be an oro The pres on ths mao encore 2, a They credited our account afer they hd cvercharged us. They out us trough othe scocunts leprtmert boca they Fad coverages, 8. You san us the wrong ton. bcc ha am yeu sents, 4. Wt place the abt ator expense, Wel payforephceg he tbe. ‘5 a Tecaulpment you sont uti mising a », You've sont us mero pars han we need, 6. a. This hoyboa has got ade, 9 1 wil have o be apace, This ayboard wi have tobe repo because ths somating aang wa 6 Listen and repeat the wor in tou. ‘Then copy and eomplete the sertances. taulty part « making a noise retina ‘compensation «losing business» doosn' ft 1. tho product anit xg box, an gh youatul 2. want for thelncerwniones ou have cused. Weta found whet was causing tho 4, The alto compotion n is saa, 99 ‘company has bon 5 Check that fens 8. Ts par...whaw #8 sinpcee to Read the santences. Wie are sid by @ ‘customer? Which ao sald by a eustomat ‘elatonsrepresontative? 1. Ofcourse. Ye cet your acca. 2. Yeu can etn tho aby poet tour expanse. 38. Is ts product under waranty fer ayoar? Welthae to open ho computer tose t thor any camage nie. '5. Ym ery any m going to make a can, 6. lagoon forthe rc Wel Send you the ‘ome Home madi. 7. Wan open tho bo, | thal he ‘camera wee mising apart 8. ie refs fo pay bacauso we recived Ireorvat tee. Read the complaint record. Complete the Sntenees with the words and phrases below, rofused + rotum + make acai + refund ‘compensation » under warranty sioner Toth Moa nd oa Ssaripone saung hada defect I ack Ihe had been ceppesbocaise the sect The caster bout he proc fon a over year apo nine 2016 soi nalnger =. | Tw verypotte wn Moots. but 0 gvenma* cr offerha The cstoner wast sated an id he oui uth Head Ofte gore the nae! detas SanSa Sales Acstnt2 Scheduling Meetings Soting Seat Vesbln bare 720) 1) Read the e-mall Then copy and complete the chert Dear All, ‘Aproduct demonstration wil take place on Friday, 22nd February inthe videoconference room on the fith Moor. A representative fom Star Comparing Ld wl be demonstaing their range of sew laptops and ublts with sys pens. ‘The presentation sats at 10 o'dock sharp, and will end at around 12 o'clock, We wil hae a ten-minute beak with light eleshmens. ‘The rep il ive short PowerPoint presentation and then show the individual products in etal. You wll have an ‘opportunity tor ther. Partcgans wil receive a pack ‘onining produc inlormation nd aiee USB sick Thanks, = Jenny Berquist = Admin Assistant = 2 Anacmiisratve assistant (is schedung @ ‘meeting wth the esd of ales and marketing (B {iene ton te tone Sree Pabd 12 Tn ai tom at rt, @, Enright? 7 be Asay, Hate wor 0 0? aan die dorncen [Az Hi Aloo. im ying to schodile a meeting wh nd tron fattha tactile / sweetest. Oo yeu ramamber =I mentored to yu lat ment? Br Yes,[rerramber. hon tba necting going IS _ Practise the logue in exercise 2 wth» {ocho pace? portnor Pay atention tothe expressions [As Wie'd tke to hoe the mesting on 3rd March, oe rant chek he dat re wth yu et : 4 Read the slogue in Exercise 2 agin. aot ee ‘Than decide the sentences are tr or Be Let me check carci No, fal hat fate. Corect the abe sentences i your ‘won't werk Pve got previcue commitments notebook. Sethat oy 1. Chi Katisand Alo aro going to bo at ‘As 1s, Would St March be onvenient or you? ‘ho mectng ‘Atte inthe attr? 2. Kato wast check th deta Br The aftomoon ie difeul forme. A midemoming convenient fr Alen ‘eting woul bo bets ifpossbie ei hersrnaciac vers cere A: Moat ofthe eotware tat i bot up ata for Aloe, bt ot he afterocn. Conerce. m alai hat spose 4. Mos th ctor ess ar vale Bs one “marin atarnean a ida, but ‘on theming fhe sth ean earange a ew tinge, 0 llbe hore catia eons emer ‘A: Great gat back © you" wir / again with tematrg ror dette, PreventWorking with Vocabulary 5 Maton Ato B to frm phrases. Thon ston and repeat A 8 1. ted & amesing 2. hots i. arrangoments 3 avo ew 4 make 1. aprsontation 5. chook place {Liston and repeat the words in calou “Thon choose the core respons 1. le Fray micraternon convo fr you? No, tm afraid be ted up al dy. by, Mget back oyster wh mene tas 2. Cano conti ha ct fore mang wth the star totes? ‘2 Nonday morning isn so goo for us. sta momen, cheek he cart 3. Have you mada i of al participants? ‘6, al the members ofthe custorer ‘elsions dnarmert. Yes, peter a mcroptone and 12 pars 4 re ou tee on Nene ateroon at ‘aa0? 8, mony aaa have someting planed, The mastng rom hasbeen send, 6, Unfortunatly busy yon he Sth, 8, Lets cok for aretha dats that is Comment for us bth »b. We hae to cancel he one. 6, I's inpertart you attend the necting wih ecrstre Pats, Your a ot of essen irmatin Dont worry you ca'teone. 7. Hane meain wit be ropes bon 1. Ys, "I make state arangarants Natya, have to check wren Me Casson avalon. ‘a mazing Gretel onward to seg you then, 2, Denit wory. We can rarange for snot ay, 7. Listen an repeat the words in colour “Then copy and complete tho sentences) sharp» equipment» break + pack ight rveshmonta» video sonteronco 1. Abeigt otdock Ihave a scree vith oT company in Mim. 2. Thess wi start at ono o'dook ‘Yau mustn't bea 3, Weve propared some. cao cake and at 4, Thwart need atthe sofware contre sy peep. 6, Paricoants wi receea..contning ‘the intonation tom the saps 6. Well havea short tha past to. 8 Copy and complete tho sotances, Use the ‘wordsin bold to lp you. 1 You can schadula vo mows or the same parson atthe sane. 2, When people ae ed up, trans thoy 3. amesing stats 8.00 sharp, won't 4, Ughtraestments nea hing ho — 5. When a ini convenient fr, moans at you a 8. Youve a beak when you want eng fra ow miss ay ‘The manager of computer company is cain a senior marketing representative to schedule a meoting ston othelr ‘conversation. Then compete th email that {the manager sends tothe parteipants. ‘esr Al, Trmhappy to inform you that we have | theaued» meating forte ConouTechao anusl conference, The maetng wl ake place on Thursday, ew start a Bend at. wake ace at the business contr at the Hotel on {un erect (oppete the). Peace confirm your atencance Thanks,Rescheduling Meetings (Cota State vcstuty age 129) 16:0 Moar wth poraneas nny oice ove carer =o 098 Tr centerce Cancel my pariipation ss May (09:15 - Meatig with elpne warts indo ‘anno oom eshedle forth May 16" may {00 Meong wh Ms Mens Meda Sto, pps te post ce etched her sat her? ‘W800 Moving wth ogame t Op Too Postpone fo the sath Peer eee eee eee dee 1. Which tem wer't Micha atone? 2. Wich appointment wil bo onthe sa ly but at acters tina? ‘8 Which appolment il ta ter date? 4 Which anpoament wl be ew days eer than plod? 65. Which apaitmet hast ot an ‘seratve te yet? iis common fr computer an busresoe owe the 2tour cock To crarge be tr ow 2h 3 {wo administrative assetnts are ‘oschetling a mosting, Rend the dalogue land choose the best response. Then listen {a the datogue ane check your anawers 1. A: Hale tha Mr Body? Tae Mak Brown, Geraldine Mataden's sxirinatve asian t Compute Br a. Hil, Marc What ar you ding? Hel, Mark What can I for ou? 2. As Wil unforuratoy Ms Maren so aha war be a wok for bea cj Be & Ohm sony to oar ths, 1. Of, Lepage for hat ‘The problems, she won't be able to ‘make I othe moating you ranged fertomeron: Can we reschedla 2 B: a. Catan Areyou wang hie ‘es tomorow? ', Canary. Let looks the cnr, ‘A: What cate is conveniont for you? ow about Tuesday, 5h January? Be a. wont be avaiable on that day ie busy with tat wag, Amory masing would be beter 1s. Mrs Marsden wil also be tee ‘on Wednosday, 6h January Would that sit you? B: a Is tho eo conference rom fee? te got statment inthe ‘naan, ut Tm sea te ‘momo, 6. A: Goat Walt o'tock nthe morning 1B: a, Ys, Mwmeein my cary, bo, Thanks, se sing bei > Practise the dalogu in Exercise 2 with a pertnorPayatention to the expressions ‘oto Read the dato in Exercise 2 agai. Then copy an correct the sentences below by ing the words in bok, 1. Mra Maraden wl tay at ham or wo ‘woot 2, Mis Marsden wlattand the moan on “Teosdsy, {3 Tuesday, Sth Jaruary I convient or everyone. 4. Mie Broo has oot eles masting scheduled forthe aternoon of th Janay, 5. They decide torched tha mtg tr 1.00pm,