CSA Exam Overview

The exam is categorized into different learning domains where specific learning
objectives are dealt with in each learning domain. This correlates to major activities
that are encountered throughout ServiceNow implementations.

If you are seriously planning to pursue this exam, and wish to obtain a good pass
percentage, get to know the below details and understand what should be included in
ServiceNow System Administrator Exam preparation, and how should we plan ahead.

The below table gives you an overview of the Certified ServiceNow Administrator
exam.

Exam Syllabus
The learning domains and weighting tested by this exam, as well as the percentage of
questions in each domain, are listed in the table below.
Now, let’s see the subskills tested in the exam that comes under each learning domain.
Please note that the sub-skills described below should not be construed as an
exhaustive breakdown of exam topics.

1. User Interface & Navigation – 20%

a. ServiceNow Overview

b. Lists & Filters

c. Forms and Templates

d. Branding

2. Collaboration – 20%

a. Task management

b. Notifications

c. Reporting

3. Database Administration – 30%

a. Data Schema
b. Application/ access control

c. CMDB

d. Import Sets

4. Self-service & Process Automation – 20%

a. Knowledge Management

b. Service Catalog

c. Flow Designer

5. Introduction to Development – 10%

a. Scripting

b. Migration & Integration

c. Development

The ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-

RC) exam certifies that a successful candidate has the skills and essential knowledge to
contribute to the configuration, implementation, and maintenance of the ServiceNow suite of
applications.
Exam Scope

Number Topics

GRC Overview
 GRC Positioning and Framework
1  Key Terminology
 Technical Details

Implementation Planning
 Use Cases
 Implementation Team
2  Implementation Checklist
 Personas, Groups, and Roles

Entity Scoping
 Entity Scoping Overview
 Entity Type Approach
3  Entity Class Approach
 Entity Architecture

Policy and Compliance Implementation Approach

 Policy and Compliance Record Lifecycles
4  Policy and Compliance Architecture
 Policy and Compliance Configuration

Risk Implementation Approach

 Classic Risk Assessment Lifecycle
 Advanced Risk Assessment Lifecycle
 Risk Management and Advanced Risk Assessment Architecture
5  Advanced Risk Assessment Configuration
 Risk Scoring

Extended Capabilities
 Integrations
 GRC: Regulatory Change Management Overview and Lifecycles
6  Configuration of RSS Feeds
 Advanced Risk Assessment Integrations

Audit Management Implementation

 Audit Management Architecture and Components
7  Advanced Audit Architecture and Features
 Use Cases
Exam Structure
The exam consists of 45 questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The
candidate taking the exam reviews the response options and selects the one response most
accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The
question will state how many responses should be selected. The candidate taking the exam
reviews the response options and selects ALL responses that accurately answer the question.
Partial credit is not provided.