Outage Management System (OMS)
Presented to:
NH House Science, Technology and Energy Committee
June 9, 2009
Definitions / Acronyms
Outage Management System (OMS)
A computer system used by operators of electric distribution systems to assist in the restoration of power.
Interactive Voice Response (IVR)
An interactive technology that allows a computer to detect voice and keypad inputs.
Advanced Metering Infrastructure (AMI)
The integration of advanced metering technology with communication technology to allow two-way communication between the utility and the customer meter.
Supervisory Control And Data Acquisition (SCADA)
A communication system and computer/control system that monitors and can control an electric power system.
Outage Management System (OMS)
A computer system that assists in the power restoration process by:
identifying the location of fuse(s) or breaker(s) that operated to interrupt a circuit or portion of a circuit translating customer call patterns into specific problemlocations requiring response by line crews. prioritizing restoration efforts and managing resources based on defined criteria such as the size of outages, and the locations of critical facilities. providing accurate information on the extent of outages and number of customers affected. assisting with crew dispatching and tracking; management of crews assisting in restoration.
Managing Events without OMS
IVR
Storm Room
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CUSTOMER CALL TO REPORT OUTAGE
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Customer Service Representative
Managing Events with OMS
SCADA CUSTOMER CALL TO REPORT AN OUTAGE AMI
IVR OMS
Customer Service Representative
SCADA picture property of efacec Advanced Control Systems OMS picture property of Telvent Miner & Miner
OMS Localized Example
Isolate Affected Circuit
Receive Customer Calls
Model Outage Extent
OMS Wide-scale Example
Receive Outage Calls
View All Customer Meters
Model Outage Extent
OMS Information Flow
SCADA Outage Identification Instant notification of breaker and recloser operation.
SCADA
IVR Process and manage customer calls Provide information to customers Customer call backs
Disseminate Information
IVR OMS
Web
Internal and external notification on scale of event and ETR.
AMI Outage Identification 2-Way communication between customer meter and AMI system
AMI
GIS
Network Connectivity Model Mapping information Landbase
OMS Benefits
Manages the overwhelming complexity of a major event.
OMS is most helpful when there are many scattered outages
Vastly increases the speed of trouble analysis, allowing managers to make better/faster decisions.
Quickly predicts the number of individual outage locations, the extent of each outage and the scope of the restoration effort as a whole.
Improves prioritization of outages and other priorities such as critical facilities and life support customers. Provides better information to key stakeholders (customers, emergency officials, regulators, elected officials, media, etc.) about the extent of outages, customers affected, progress of restoration, and the estimated restoration time.
OMS Limitations
The OMS does not manage the utility restoration. s
It is not a substitute for the utility Emergency Restoration Plan (ERP). s
The OMS does not provide information about damage.
An OMS only knowswhat it is told. i.e., the number and locations of customers who have called, information from SCADA, etc.
The OMS does not automatically know the status of the utility s distribution system.
OMS is dependent on sources of information, such as customer calls.
The OMS does not directly provide estimated restoration times or other information that would be valuable to customers. An OMS can become overwhelmed in extreme situations, and may not be able to deliver promised benefits in all scenarios.
Questions
