PROCESS RECORDING: THERAPEUTIC COMMUNICATION BETWEEN A NURSE
AND CLIENT WITH PSYCHIATRIC ILLNESS
IDENTIFICATION DATA:
Name:
Age:
Address:
Religion:
Education:
Date of Admission:
Date of Discharge:
Mrd No: ___
Occupation:
Marital Status:
Information Source:
Diagnosis:
Bed No.
Ward:
Language:
Reliability:
PRESENTING COMPLAINTS ACCORDING TO PATIENT
ACCORDING TO RELATIVE
AIMS AND OBJECTIVES OF INTERVIEW FOR PATIENT:
FOR STUDENT NURSE
INTERVIEW
Day: Date: Time: Duration:
Student Nurse Content Of Interaction Analysis Of the
And (Verbal/Non-Verbal Response of Student) Interaction
Patient Interaction
Student Nurse: Good morning, Ma’am/Sir. (Setting on side table and Greeting the
maintaining eye contact). patient is
necessary for
Patient good
conversation
Student Nurse: I am ____________________a nursing student; I want to talk Introduction to
with you for a few minutes if you are willing and comfortable. self is therapeutic
(Still maintaining eye contact and asking soberly). technique and
asking permission
Patient: will maintain
client’s
importance.
Student Nurse How are you? How is your mood?9 face to face interaction,
looking at him/her).
Patient
Student Nurse: Ma’am/Sir can you tell me where are you? Who is the person Patient is oriented
with you and what approximately the time is? to time, person,
and place
Patient:
Student Nurse OK… Tell me why you are here, who brought you here. Do Listens actively to
you think there was any reason for bringing you here? (Open the patient using
ended question). soler Technique.
Patient has grade
Patient 2ND insight.
Student Nurse Did you have your breakfast? What did you eat for dinner last Checking the
night? (Asking calmly and maintaining eye contact). status of the
memory of the
patient.
Patient Immediate and
recent memory is
intact
Student Nurse Ma’am/Sir. Do you feel comfortable here. How do you feel soler technique to
about staff over here. (Ensuring patient about his/her value gather
and importance) information.
Showing extra
Patient formal behavior
and increased
pressure of
speech
INTERVIEW ON DAY 2 ON THE SAME PATIENT:
Day: Date: Time: Duration:
Student Ma’am/Sir, Good morning. Greeting the
Nurse: (Sitting on the side of the table and maintaining eye contact). patient is
necessary for
good
Patient: conversation.
Student How are you feeling today? Are you comfortable here. (face to face To maintain a
Nurse: interaction looking at him) therapeutic and
healthy
interaction.
Patient
Student Tell me how much you feel going home very soon? (Maintaining appropriate Using SOLER,
Nurse: position and maintaining tone of voices) Active listening
technique. Trying
to gain empathy.
Patient:
Trying to keep the
Student Are you feeling some relief due to medications and treatment going on? conversation
Nurse: And you think now you are okay to go home? (Reflecting and focusing on focused.
what patient said).
Patient:
Student Has your wife/child/mother/father/siblings been in to visit you since you An effective way
Nurse: have been in the hospital? (Probing) to get more
information and
keeping the
Patient: conversation
focused.
Student Would you tell me about your illness, what made your parents/relatives Using SOLER
Nurse: bring here? (broad open-ended questions). technique of
active listening to
patients cues
Patient:
Student Yes, I know, Okay Ma’am/Sir. What will you do in case you see fire? Using therapeutic
Nurse: (Showing understanding). technique and
exploring the
information from
the patient.
Patient:
Student Thank you for your cooperation. Do you want to ask me anything? Summarizing.
Nurse:
Patient:
CONCLUSION:
