ROAD NO-3, Pi FT SHIVA TRANSPORT CO. MANGO, ASNINEDPUR” SS1012 (JHARKHAND) MOB. :8204558901, 9204558902, 8939678901 E-MAIL : shivatransport242@gmail.com Ref. No... Date. SATISFACTION LETTER DTD-29.03.24 Subject: Gratitude for Exceptional Support Dear Mr. Ranjan Raul, CSM, Eicher Truck am writing on behalf of Shiva Transport to express our sincere gratitude for the outstanding support provided by VE Commercial Vehicles in resolving the burst tyre issue we encountered with our 47 Pro 6055 TT Eicher tractor trailers. Despite facing 72 unresolved burst tyre incidents in this financial year, our collaborative efforts, including the implementation of tyre pressure management systems and timely wheel alignments, have led to a significant reduction in such occurrences this year. We extend special thanks to Horizon Trucking and the Eicher team for their prompt settlement of 1.5 lakh towards the burst tyre of 32 pcs, which was rejected for non-manufacturing fault by Apollo tyre Furthermore, we would like to thank VE Commercial Vehicles for their continuous support and assistance throughout this process and in previous endeavors. Your team's dedication to customer satisfaction is truly commendable, and we greatly value the partnership we share. Looking ahead, we anticipate continued collaboration and support from VE Commercial Vehicles, and we are confident that together, we will overcome any future challenges that may arise. Thank you once again for your outstanding service and support. Warm regards, Abhay kumar MD, Shiva Transport