CANDICE SHARP
8785 SW 35th Ave, Ocala, FL 34476
Phone: (352) 566-0832
Email: csharp34432@gmail.com
Objective
“Customer service professional with over 3 years of experience in this field with 6 months of Call Quality
Assurance experience.
Ability Summary
- **Customer Service**: Proven ability to handle inquiries and complaints
effectively and professionally.
- **Quality Assurance**: Experience in monitoring and evaluating the quality
of services and products, ensuring high standards are consistently met.
- **Communication Skills**: Excellent written and verbal communication skills,
with an ability to clearly convey information and ideas.
- **Problem-Solving Skills**: Strong ability to analyze problems, devise
innovative solutions, and make sound decisions.
- **Teamwork**: Demonstrated ability to work effectively in a team
environment, contributing positively to team operations and working
relationships.
Google Analytics
Microsoft Office Suite
Strong communication
Self-motivation
Responsibility
Teamwork
Problem-solving
Customer service
Quality control
Problem resolution
Communication skills
Attention to detail
Employment History
06/2021 - 04/2024 Customer Service Specialist/ Call QA Specialist Re
Ansafone Contact Ctr, Ocala, FL
Remote Customer Service Representative (CSR) Tier 3 specialist, particularly in the
fields of Over-the-Counter (OTC) products, food, bill pay, etc. for insurance
companies.
Responding to Customer Inquiries
Identifying Customer Needs
Order Processing and Support Tickets
Maintaining Client Relationships.
Product Support
Internal Communication
As a Call Quality Assurance Specialist, I am seeking a role where I can apply my
strong analytical skills, attention to detail, and commitment to maintaining high-quality
standards.
Monitoring and Assessing Performance
Data Analysis
Reporting
Customer Service/Satisfaction Responsibilities.
Team Collaboration
04/2023 - 11/2023 Internet Rater
TELUS International, Las Vegas, NV
Remote
Assess online search results to enhance their quality. Analyze and rate content
relevance to search terms, while also reviewing language for grammar, tone, and
cultural appropriateness.
Education and Training
General High School Curriculum
High School Equivalency Diploma
CTAE, FL
Detailed References
David Butterfield
352-208-0251
Kyle Kimmick
352-207-9728
Betty Wilkerson
352-657-9873
