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 Company Overview

Azure Resort which is a masterpiece of the luxury hotel brand name is highly appreciated

for its out of the ordinary quality services and top-notch guest satisfaction expertise. Through

attention to detail, we aim that every client would receive not just a first-rate service, but also be

treated like VIP and part of the family. As an employer, we hold our staff to be the most valued

and cherished assets and make every effort needed to build a cordial and inclusive work

environment. Enroll with Azure Hospitality which nurtures the passion for catering to your

guests by presenting to them such memories to last.

Summary of Job

As the Reservation Agent at Azure Hospitality, you will not be the half of the guest

services department that guarantees every single guest, including the moment he/she joins,

acquires exclusive services to say the least. Here you will be able demonstrate your hospitality in

a more personalized way, by providing one on one service and creation of beautiful moments for

your guests.

Job Specifications

1. Education: Completion of high school at minimum, or of general Educational

Development Test; higher education in hospitality or a related field is preferred.

2. Experience: At least 1-2 years of direct customer engagement experience in a hotel or

serving customers in a hospitality environment. Having at least 1 year experience in hotel

operating services is preferable.

3. Skills
 • Strong verbal and written communication skills able to express opinions emphatically

and precisely.

• A compelling personality, an excellent communication ability and the ability to develop

maningful relationships with guests and coworkers.

• Proficiency in Microsoft Office suite and knowledge of hotel management software

(pods to napoleonsoft, fidelio) are a further benefit.

• Capacity to handle a multiple number of tasks concurrently, select the priorities, and to

work effectively in a work environment which is progressively becoming increasingly fast-

paced.

4. Knowledge:

• Study of hotel operations with focus on work schedule for front office, housekeeping,

and food and beverages is also provided.

• The ability to understand and provide information about the local attractions and

recreational sites helpful for giving advice to guests.

5. Traits:

• Highest level of professionalism at all times with zeal for giving our customers

outstanding experiences.

• Having capabilities of diagnostic and solving problems.

• A strength is the ability to work both independently and as an effective team member.

Job Duties and Responsibilities:

 When guests are arriving, greet them, check them and give out also details about hotel

services and facilities.

Provide responses to guest questions and requests immediately in a helpful and polite

manner, with accurate information and help.

Deal with guests' complaints, issues reasonably well, and in the worst cases getting the

management involved when it seems to be necessary.

Keep the lobby and reception areas clean and orderly and let them smell the scent of

hospitality throughout the first minute of your guest’s stay with you.

Liaise with other division hotels to fulfill guests' demands via Housekeeping, repairs and

the food & drinks facilities.

Be with the guests in arranging any special things that they may need, say transportation,

dining reservation, or some sort of event planning

Comply with any and all hotel regulations and policies such as the ones related to

security and procedures for the sake of the guests' and staff's safety and level of comfort.

Attend team meetings and necessary college, taking care of myself and of the guests

during my work.

Continuous involvement in professional training in order to increase skills and defy the paradelle

to the hospitality industry.

Performance Standards:

1. Physical Requirements:
  Capability to stay always upright and do it for a long time and to move

about the conmo property encompassing stairs, elevators, and outdoors sights.

 Move and carry bags, crates, or boxes weighing up to 45 pounds such as

luggage or supplies.

 Complete work that needs you lying down, bending, stooping, kneeling,

and reaching.

2. Work Schedule:

• Ability to work at different shifts such as putting in the extra hours on weekends,

holidays and overnight lying in wait due to the hotel needs.

• The flexibility to work under great stress and manage multiple activities at once in a

busy and fast-warping environment.

3. Guest Interaction:

 Strive to deliver exceptional levels of customer service while wearing a

happy face and sharing a smile with all guests.

 Respond promptly and politely to guest requests, complaints or inquiries

in a professional fashion trying to offer a bit of extra beyond the expected.

 Keep up with the corporate image and modes of conduct trying to match

the hotel grooming and uniform rules all the time.

4. Teamwork and Communication:

• Join hands with your colleagues and other departments to avoid breaking chains of

delightful customer service.

 • Work directly with the team members/supervisors and communicate i.e. information and

works progress. A good communication with the team/supervisors will assist you prove that just

like the rest of the group the new employee is capable of carrying out task.

• Join training programs, and meetings in which the company staff comes together for

continuing education, development, and the acquisition of new skills.

5. Safety and Security:

• Adhere to safety measures and security protocols for guests' , staff members' and hotel's

overall safety.

• Be sure to inform others promptly in case there are any safety hazards, incidents or suspicious

actions to the right people on duty.

• No matter what hotel policies and procedures you follow, including the ones related to

health, safety, and security are a must.

6. Performance Evaluation:

Follow position standards and maintain or exceed the hotel/social establishment

performance goals and targets set by the management.

Participate in performance assessment and performance enhancement discussion sessions

intending to detect the weak spots and the ways for a professional growth.

7. Professional Development:

Take advantage of professional training and development classes to update or Focus

Keywords: Adopt a positive and optimistic outlook: Try to appreciate the good in life and focus

on your strengths rather than dwelling on the less desirable aspects. Persistence is key: Stick to
your goals, even when things get tough. Use mindfulness and relaxation techniques to manage

stress and anxiety associated with unemployment.

Keep informed of the industry development work and the best practices to give the

customers the services that are of high quality.

Accessibility Statement

Azure Hospitality ensures that all facilities and services are inclusive enough and do not

discriminate against individuals with disabilities, as well as provide appropriate opportunities

during the recruitment process. Regardless of whether the candidate is at the recruitment, pre-

employment medical assessments or the final selection method, we can provide necessary

grounds for an accommodation.