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Call Checklist

Uploaded by

Юлия Тригубенко
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51 views1 page

Call Checklist

Uploaded by

Юлия Тригубенко
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Call Checklist

o Greeting
o Unishippers
o Name
o Offer of Assistance
o Use Manners throughout call (EX: Please and Thank you)
o Account Verification
o Customer’s Name (Use throughout call)
o Customer’s Company
o Efficiently Collect Purpose of Call
o Actively Listen to Customer
o Collect information correctly
o Call Purpose Processing
o Transfer or receive call, or use hold correctly if
needed
o Resolve purpose efficiently and completely
o Be Confident and Professional
o Satisfy Customer’s need
o Closure
o Value Add
o Set Follow Up
o Additional Assistance Offer
o Gratitude (EX: We appreciate your business! Or Thank you for
shipping with Unishippers!)
o Polite and Positive Ending (EX: Have a fantastic day!)
o Follow Up
o Complete Follow Up Actions

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