(a) Prepare a briefing paper for the chief executive which: (i) Assesses the issues raised by staff in

the survey; and (ii) Recommends actions which PSS should take to address each of these issues.

Briefing Paper : Issue Highlighted in the staff survey and recommedation

To: Chief Exective

From : Businesss analyst

Health & Safety of Environment

Issue : The main issue which are the major concern which are highlight by the staff is related to the
exposue of chemical due to the low quality foam are used in the manufacturing the mattress. This will
create a negative impact on the repuutation and also demotive the staff

Recommedation : The company should cease to use the low quality foam in the manfaturing of
mattress and all the remaining of raw material should be return to the supplier and the effected
employee from the exposed should be given proper medical check up

Quality of Raw Material

Issue: The company issues raises due to the low quality of material used in the manufacturing of
mattreess. this damage the reputation of PSS in the market. the company might face the customer
dissatifcation issues. which will financial loss to the company

Recommendation: The PSS should cease to use low quality material in the manfacutring process. and
PSS should appoint the quality control officer which should the check the quality of the material on the
arrival. PSS should communicate to all the supplier about the quality of raw material required and if it
does not met the required quality of PSS then dissciplinary action will be taken.The PSS should also
have a internal audit on frequently basis to check the quality of raw material

Lack of Innovation

Issue: Staff member are also highlighted the point that PSS is not involove the innovation of mattreess
as there competitors. as competitor is already manufacturing the smart bed mattrreess. if PSS is not
able to innvoated its mattreess as the compettor it might lead to losing of its customer or market share

Recommendation: PSS should continue to focus on the customer demand and also should have a
interest on the latest development made by the competitor. PSS should focus on the new ideas which
will met the demand of customer and also increase the market share

Maximum Capcity

Issue: The Operation director highlighted the point that company is operated at 100% capcity in all
four manufacturing plants. the maximum capcity utilize might decrease the morale of the employees.
as a result they might leave the company and join the competitors

Recommedation : PSS should made any investment in the recuritment of new employees. In additon
PSS should also invest in the new plant as company is also receiving a contract from Zeeland Health
care which need to be complete on time

Employees Review
Issue: some staff member has write some review about the mattress on PSS website. which will
improved the rating. This is an unethical activity which might increase the demand

Recommendation: the staff member who are also a customer of PSS should be encouraged to post a
review on the website but it should be unbaised. In addition PSS should encourage the customer to
post review against the mattreess on the website

(b) Draft an email to the human resources director which advises on how a talent management
programme can support PSS’s values, together with the challenges PSS may face with such a
programme.

Email

To: Human Resources Director

From: Business Analyst

Subject : Talent Management

Respected Human Resources Director,

Thanks you for giving me the opporunity to comment and give you the advice on the talent
managment programme. Talent managment programme based provide an opporunities to staff to
wider their career growth. by using this programme PSS get some benefit however it is also have
some challenge. the details of benefit and challenge are discuss as follows

Beneift

Staff retetion

This progamme will boost the motivation and morale of the staff and decrease the staff turnover ratio.
this help the orgainzation in retain the skill emloyees in the company as we are operate in an
compettive enivornment where the skill employees give a competitive egde over the competitor.

Enchance the Reputation

PSS is aware for their social responibility toward their staff. and arranage a talent programme which
will help the staff for the wide future and career growth. This factor will enhance the reputation of the
company in the industry

Innovation

As mentioned the PSS is currently facing the issue of innovation. This talent programme would help
the company develop the new products or idea which will increase the market share, profitability and
overall performance of the PSS.

Challenge

Finacial Impact
the talent management programme would require a significant invest, and also a time consuming
activity for the PSS management. as this time can be use in some different areas of business. The
programme will increase the cost burden on the PSS

Stass Might not accept

The management of PSS should require to apply the change in the orgainzation it may be possible
that staff are not acceptance the change in the orgainzation sturcture and culture as we operate from
100 year, some staff are senior and old which might not able to acceptance these changes in the
sturcture annd culture in the orgainzation.It will result that PSS might loss their quality staff due to this
changes

Staff Might Leave

This programm will help the staff to grow their carrers and opporunities it might possible that staff
leave the orgainzation as the PSS is currently pay the staff less than the competitor it can understand
as the current staff is leave the PSS and Join the Competitor

I hope this assessment willl help you to make your decison. Please contact me if you any further
inquries

Yours Sincerely,