Welcome to [Hotel Name]!—A warm greeting to make guests feel at home.

How may I assist you?—A polite way to ask how you can help.

Do you have a reservation?—To check if the guest has booked in advance.

Could I have your name, please?—Asking for the guest’s name in a polite
way.

Here is your room key.—Giving the guest their key.

Your room number is...—Telling the guest where their room is.

What time is breakfast served?—Guests might ask this to know when they
can eat.

The elevator is to your right.—Directing guests on where to go.

Would you like help with your luggage?—Offering to carry guests’ bags.

Is there anything else I can do for you?—Asking if the guest needs more help.

Enjoy your stay!—A friendly wish for the guest’s visit.

Thank you for choosing [Hotel Name].—Showing appreciation to guests.

Our Wi-Fi network is...—Providing internet details.

The password for the Wi-Fi is...—Giving the Wi-Fi password.

How was your stay with us?—Asking guests about their experience.

Would you like to check out now?—Asking if the guest is ready to leave.

Can I arrange a taxi for you?—Offering to get a taxi for the guest.

Please sign here.—Asking guests to sign a document.

Your bill total is...—Telling the guest how much they need to pay.

Do you need an extra bed or crib?—Offering additional sleeping

arrangements.

Our gym/swimming pool is on the... floor.—Informing guests about facilities.

Breakfast is included.—Telling guests their meal is part of the booking.

Please do not hesitate to call reception if you need anything.—Encouraging

guests to ask for help.

This way to the conference rooms.—Directing guests to meeting areas.

We have a 24-hour room service.—Informing guests they can order food
anytime.

Please use your room card for access.—Explaining how to use the room key
for entry.

Let me show you to your room.—Offering to take the guest to their room.

Our restaurant is open until 10 PM.—Telling guests when they can eat.

Thank you for staying with us. We hope to see you again.—A kind goodbye to
guests.

Can I confirm your booking details?—Double-checking the guest’s

reservation information.

Your room has been upgraded.—Informing guests they’ve been given a

better room.

The spa is by appointment only.—Telling guests they need to book spa

services in advance.

Would you like a map of the area?—Offering guests a map to help them get
around.

Our happy hour is from 5 to 7 PM.—Informing guests about special drink

prices.

The ice machine is on every floor.—Telling guests where to find ice.

Do you require any allergy-friendly amenities?—Asking if the guest has any

special needs due to allergies.

Please dial 9 for an outside line.—Explaining how to make an external call

from their room phone.

The safety deposit box is in your wardrobe.—Informing guests where they

can secure their valuables.

Housekeeping comes daily at 9 AM.—Telling guests when their room will be

cleaned.

Please hang the ’Do Not Disturb’ sign if needed.—Explaining how to request
privacy.

Would you like to join our loyalty program?—Offering guests a chance to sign
up for rewards.
There’s a shuttle service to downtown.—Informing guests about
transportation options.

We have a gift shop on the ground floor.—Telling guests where to buy

souvenirs.

Your feedback is important to us.—Encouraging guests to share their

experience.

The TV guide is on the coffee table.—Directing guests to channel listings.

Extra pillows and blankets are in the closet.—Informing guests where to find
additional bedding.

Our rooftop terrace offers a stunning city view.—Highlighting hotel amenities.

You can control the room temperature with this panel.—Explaining how to
adjust the climate controls.

Room service orders can be placed until midnight.—Informing guests of the

room service hours.

Could you please complete this guest satisfaction survey?—Requesting

feedback in written form.

We can store your luggage after check-out.—Offering to hold luggage for

guests leaving later.

Smoking is only permitted in designated areas.—Informing guests of smoking

policies.

Is there a specific type of room you prefer?—This question helps you

understand the guest’s needs, whether they want a room with a view, on a
lower floor, or perhaps a quieter room away from elevators.

Our hotel is fully booked tonight.—Use this phrase to inform guests that
there are no available rooms, but offer to assist in finding alternative
accommodation or suggest booking for a future date.

The bar closes at midnight.—This lets guests know the closing time of the
hotel bar, helping them plan their evening accordingly.

We provide complimentary toiletries in the bathroom.—This assures guests

that essential items such as soap, shampoo, and conditioner are provided
free of charge.
Please use your key card for the gym and pool area.—This informs guests
that their room key card also grants access to the hotel’s fitness and leisure
facilities.

The fire escape plan is located behind your room door.—This ensures guests
are aware of safety procedures and the location of emergency exits.

We have a no-pet policy, with the exception of service animals.—This

clarifies the hotel’s policy on animals while making accommodations for
those with disabilities.

Valet parking is available for an additional fee.—This informs guests of

convenient parking services and any associated costs.

Please let us know if you experience any issues with your room.—This
encourages guests to report any problems.

Please be aware of the hotel’s quiet hours from 10 PM to 7 AM.—This sets

expectations for noise levels to ensure all guests have a restful night.

Our hotel is wheelchair accessible.—This assures guests with mobility issues

that the hotel can accommodate their needs.

We offer express check-out for your convenience.—This informs guests of a

quick and efficient process for departing the hotel.

You can find extra towels and linens in the cabinet.—This informs guests
where to locate additional bedding and bath supplies within their room.

The hotel’s policy requires all visitors to register at the front desk.—This
ensures guests are aware of security measures regarding non-staying
visitors.

A technician has been notified to address the issue.—This reassures guests

that their reported problems are being taken care of.

All major credit cards are accepted.—This clarifies payment options, ensuring
guests know how they can settle their bills.