Chatlapalli Vinay Reddy

614-768-9966
vrchatlapalli@gmail.com
linkedin.com/in/vinay-reddy-chatlapalli
Columbos OH

PROFESSIONAL EXPERIENCE:
 Talented and committed IT Professional with 10 years of experience and ability to design, develop
and deliver solutions to complex business problems through technology and innovation into
ServiceNow Platform-Support, Development, Administration, Development, Project Delivery, and
ITSM consultation.
 Familiar with the concepts of CMDB and Asset Management Services: Business Services and
Configuration item relationships.
 Experience in all modules of ITOM (Discovery, Orchestration, Service Mapping, Event
Management
 Analyzed Systems for Analytics, BI, AWS / GCP Cloud Technical (IT) / Business Projects.
 Hands-on experience in ServiceNow Discovery, CMDB, Orchestration, Event Management and
modules like ITAM, ITOM, GRC, CSDM, PPM.
 Expertise in doing CMDB bulk data loading using transform maps and transform scripts.
 Experience of CSDM design and portfolio domains.
 Expertise in implementing, configuring, and optimizing SAM and HAM modules on the ServiceNow
platformc
 Worked in an Agile environment following Scrum methodology.
 Collaborated with cross-functional teams in sprint planning, daily standups, and retrospectives to
ensure timely delivery of ServiceNow features.
 Implemented CI/CD pipelines using Jenkins to automate the testing and deployment of ServiceNow
code.
 Integrated version control with GitHub, ensuring traceable and efficient code delivery.
 Experience of working on Automated Test Framework for ServiceNow application testing and bug
identification.
 Ensured compliance with security protocols by implementing security best practices in custom
applications and integrations.

CERTIFICATIONS:
 ServiceNow Certified System Administrator
 Automated Test Framework Micro Certified
 ITIL V3 Foundations Certification

PROFESSIONAL EXPERIENCE:

State of Ohio – Dept of Transportation Jan 2023 – Till Date

Sr. ServiceNow Developer
Description: The Ohio Department of Transportation is the administrative department of the Ohio state
government responsible for developing and maintaining all state and U.S. roadways outside of municipalities
and all Interstates except the Ohio Turnpike. In addition to highways, the department also helps develop
public transportation and public aviation programs.

Responsibilities:
 Responsible for various workflows for Incident Management, Change Management, Service
Requests and SLA's.
 Deployed ServiceNow flow designer flows to automate business processes, automate inbound
email actions, automate schedule jobs.
 Created sub flows for New Hire Onboarding and Offboarding based on user cost centers, divisions
and other paraments.
 Involved in Designing, Development and Implementation of Service Portals and customizing portal
Pages using widgets, widget instances and 3rd party imported libraries.
 Involved in Configuration of Web Services for Consuming SOAP and Rest API’s, Exposing ServiceNow
API’s, Utilizing transform maps and import sets for optimized data integrations.
 Implementd Spokes for HR Workday Integrations, Smartsheet and Adobe for SAM PRO modules.
 Good understanding and hands-on experience with Git, Kubernetes, Docker, ServiceNow, GCP,
Azure and AWS.
 Configured Event Management (ITOM) by configuring Connector Instances and Connector
Definitions.
 Utilized browser Console to access DOM elements and also to troubleshoot any Client-side code
issues.
 Worked on ServiceNow ITOM Business development, building ServiceNow ITOM practice and
competency (Discovery, CMDB, Service Mapping, Event Management).
 Designed and supported Virtual Agent using Predictive Intelligence, machine-learning, Advanced
Work Assignment in ServiceNow.
 Created GCP VM and configured user ID and created DR solution.
 Performed the task of using Discovery to load configuration information to CMDB.
 Implemented and customized ServiceNow Software Asset Management (SAM) and Hardware Asset
Management (HAM) modules to optimize asset lifecycle processes.
 Designed and implemented SAM reconciliation rules to handle software license inventory, ensuring
accurate data on usage, compliance, and license assignments under SAM/HAM module implementat
 Configured contract management for hardware and software, including tracking vendor
agreements, warranties, and support
 Managed ATF testing Suites and executed nightly execution during upgrades.
 Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets
on daily, weekly, monthly and on request basis while working in ADAM for Authentication.
 Involved in LDAP integration with ServiceNow for obtaining users and groups.
 Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI
Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal and
Access Control Lists.
 Worked as developer for CSDM implementation project. Table mergers, field mergers, relationships
transitions.
 Implementation of ITSM modules in ServiceNow using ITIL framework principles with strong
understanding of ITIL FRAMEWORK.
 Deep functional and technical knowledge of Service Now Modules including CSM, HRSD and PPM.
 Involved in designing, development of Portal Pages and Widgets based on user roles and user
login’s.
  Managed workflows for Service Catalog, Knowledge base, and service requests.
 Configuration of Email Notification and Alerts to notify users about specific activities in the system.
 Created various ACL (Access Control Lists) on ITSM Tables to grant various levels of Access within
Service Desk Team.
 Implemented Change management from scratch extending the Problem module to support various
business services across the organization.
 Imported 3rd party Angular Libraries/style sheets as widget includes and dependencies to deliver UI
based functionalities to portal users.
 Worked on Platform Upgrades, upgrading platform from Quebec to Rome, Rome to Utah, Utah to
Vancouver, Vancouver to Xanadu.
 Configured SLA’s (Service Level Agreements) to make sure escalations are automated and also to
track and report task deliverables.
 Converted end user requirements and business logic based on given documentation into workflows
and worked closely with tech leads and Business analysts in understanding the current ServiceNow
system.
 Configured report sharing and scheduling for different groups by building a catalog item and a
workflow.
 Worked with UI Actions, UI Policies, UI Macros and Data Policies in Service Now.
 Expertise in defining workflows in Service Catalog items, Approvals and performed
Dynamic/addition of tasks in ServiceNow.

Dell Technologies, Austin TX - Remote Oct 2020 – Dec 2022

ServiceNow Developer
Description: Dell Technologies Inc. is an American multinational technology company headquartered in
Round Rock, Texas. It was formed as a result of the September 2016 merger of Dell and EMC Corporation
(which later became Dell EMC).

Responsibilities:
 Translate business requirements into high level functional specifications to meet ServiceNow
Capabilities and modules.
 Worked with QA Team to configuration design, estimate, build and test ATF Test Suites.
 Provide support to other members of the team to prepare and maintain system design documents
for use with technical and business teams.
 Work with Quality Assurance Team and end-users to develop test cases and assist in validating test
results using HP ALM and Start-Now.
 Escalated problems related to Web Service/API call’s by building guard rails and re-try mechanism.
Also built Incident creation procedure to create P1 incident for failed API Calls.
 Configured ACL (Access Control List) rules to limit users access based on business requirement.
 Developed and built applications for compliance team integrating with internal SIG services to get
the required policy data via REST Integration.
 Supported mission critical application hosted on AWS, Azure and GCP application engines
 Design and engineer solutions leveraging all appropriate components offered by Service-Now to
answer the needs for business using workflows, alerts, emails and events.
 Responsible to update mapping of policy information accordingly when new columns of data are
added to SIG Services.
 Configured Event Management (ITOM) by configuring connector Instances and connector
definitions.
  Provided consulting services for the implementation of ServiceNow Software Asset Management
(SAM), ensuring alignment with the organization's goals and IT governance policies.
 Assisted in the configuration of Hardware Asset Management (HAM) to optimize the tracking of all
IT assets, including workstations, servers, and mobile devices.
 Implemented ServiceNow SAM to track software license usage, optimize software spending, and
ensure compliance with license agreements.
 Configured Mid Server’s on Dev, UAT and Production Instances and experience in ODBC and JDBC
 Developed and supported Service Portal for Project Portfolio Management.
 Built custom HR module and allowed access to all the users using record producer.
 Gathered SOAP WSDL, SOAP endpoint, credentials to get the integration triggered and validate the
response based on input values.
 Involved in Implementation, Customization and Maintenance of ITIL modules such as ITAM/ITSM/
ITOM - Incident Management, Problem Management, Change Management, Event Management,
and SCCM integration service, ITOM,ITAM, ITSM, CMDB, PPM, SNOW,
Reporting, CMDB and Service Catalog in ServiceNow.
 ServiceNow Development and Implementation of ITOM product such as Discovery, Service
Mapping and Event Management.
 Used Angular JS in Service Portal while developing the Service portal from scratch.
 Built SOAP integration to get HR data from Employee Central via Dell Boomi for HR module.
 Built Business rules, client scripts and UI pages to complete the SOAP call completed and populate
data accordingly.
 Involved in platform upgrade project to modify, validate and test all applications functionality and
emails to meet the requirement.
 Involved in upgrading client scripts to support service portal functionality.
 Built application for Fast Track Approval to get approvals completed for new infrastructure requests.

Finish Line, Indianapolis IN Aug 2018– Aug 2020

ServiceNow Developer
Description: Finish Line, Inc. is an American retail chain that sells athletic shoes and related apparel and
accessories owned by JD Sports. The company operates 660 stores in 47 states and Puerto Rico, mostly in
shopping malls, as well as Finish Line-branded athletic shoe departments in more than 450 Macy's stores.

Responsibilities:
 Designed and implemented Service Now Integration solution with Emails, SMS and Alerts.
 Created Reports, Workflows and data imports for Incident, Problem, Service Request, Change
Management and Knowledge Management modules.
 Used Agile 2.0 to track business requirements via stories.
 Created over 5,000 users and provided needed access with groups and roles.
 Working with process owners and business stakeholders to translate business requirements into
functional requirements within Service Now and proposing resolution and design suggestions.
 Created various front-end forms, and associated Client Scripts, UI policies, UI Macros, including
advanced customizations that require modification of UI Pages.
 Configured multiple Catalog Items and Order Guides to support Request Management.
 Built various Front-end components using JavaScript, Rest, Web services, CSS3, HTML5, Jelly Script,
Angular JS.
 Tracking of Incident from Opening to Closure, with timely communication to business.
  Developed and maintained the application architecture for business functional areas in compliance
with the enterprise architecture.
 Responsible for creating the single sign on through LDAP.
 Consulting the clients for the development of Configuration Management Data Base and integrating
with other specific tools for its population.
 Fully responsible for requirement gathering and handling the Customers on call for understanding
the requirements and providing them appropriate solutions.
 As part of GCP implemented a spring boot app using IntelliJ IDE and deployed it to Google APP
Engine.
 Created Service Now suite configuration in Service Now fulfillment, service catalog, Dashboard.
 Involved in application migration between various Service Now instances using Update Sets.
 Worked with various security teams to enable and understand encryption/decryption
methodologies for Login and Logout’s.
 Created Buttons and context menus both on form and lists using UI actions.
 Written script includes and invoked them in business rules and client scripts.
 Configured chat functionality for Service Desk ticketing queue.
 Providing technical expertise in architecting solutions, using PaaS, and IaaS across AWS, GCP, and
Azure
 Imported Active Directory to Service Now using data sources.
 Responsible for setting up REST and SOAP inbound and outbound messages to integrate with
Service Now.
 Designed many email templates by using html and jelly scripting and used them in notification.

Alliance Data (Bread Financial), Columbus OH Jul 2016 – Aug 2018

ServiceNow Administrator
Description: Bread Financial Holdings, Inc. is an American publicly-traded provider of loyalty and marketing
services, such as private label credit cards, coalition loyalty programs, and direct marketing, derived from
the
capture and analysis of transaction-rich data.

Responsibilities:
 Managing Client scripts, UI policies, UI actions and Data policies.
 Moving data in and out of an instance using import sets and Transform Maps and also auto import
of data into Service Now using Scheduled jobs.
 Defining Service Level Agreements (SLAs) and appropriate Notifications for respective Task Record.
 Worked with Server, Network and Storage teams in order to validate data collected by discovery.
 Created transform maps for importing CMDB data.
 Fix the issues in scripts while being a Tier 1 Support for End Customers.
 Created data sources and loaded the ServiceNow tables with different data formats.
 Also worked on Asset Management to Import data as required.
 Maintained existing applications that were built based on Legacy Systems.
 Subject Matter Expert on Incident Management, Change Management Process and Knowledge
article.
 Involved in redesigning the workflows using ServiceNow workflow editor, extensively worked on
CMDB, Configuration Items (CIs), CI relations and Mid Server.
 Worked on different scripts including JavaScript, Jelly and Ajax for Client Side and Server-Side
Scripting.
  Migration of customizations from one instance to another instance using Update Sets.

Ebyte Software Solutions, India Jan 2014 - Dec 2014

Java Developer

Responsibilities:
 Developed Use Case document explaining new and modified use cases and their behaviors.
 Developed Low Level Design document with Use Case Diagram, Sequence Diagram, Collaboration
Diagram, Class Diagram, Activity Diagram and Component Diagram using UML.
 Designed and developed the presentation layer using JSP and JavaScript.
 Used n-tier and MVC Framework for development of Enterprise Application
 Developed Form Beans, Value Objects, Transfer Objects.
 Developed validation and tiles definition using the Struts framework.
 Designed and developed EJBs, mostly stateless session beans to handle business logic, which will
internally call business objects.

EDUCATION:
 Masters of Science in Engineering from Fairfield University, CT, USA - 2016
 Bachelors of Technology from JNT University Hyderabad, India - 2014