CertPrep MB-240 PDF Questions - Microsoft

MB-240 Exam Questions

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Question No. 1

A customer just signed a contract for a 20% discount on all parts and labor for the next year based
on a preset price list. You need to ensure this customer receives the appropriate discount on all
work order parts and labor. Which two actions should you perform in Dynamics 365 Field Service?
Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Create an agreement and service-level agreement with the applicable invoice terms and
escalation point.
B. Create a price list with the appropriate products, services, and pricing discounts.
C. Create an agreement with the applicable invoice terms.
D. Create an entitlement with the applicable entitlement terms and field service details.

Answer: B, D

Question No. 2

You need to enable Internet of Things (loT) access for both resources and dispatchers. Which two
actions should you take? Each answer presents a complete solution. NOTE: Each correct selection is
worth one point.

A. Assign access to loT entities in the Field Service - Resources role.

B. Assign access to loT entities in the Field Service - Inventory Purchase.
C. Assign access to loT entities in the Field Service - Dispatcher role.
D. Add dispatchers to the Connected Field Service - Resources role.
E. Add resources to the Connected Field Service - Resources role.

Answer: A, C

Question No. 3

You are a Dynamics 365 Field Service technician at a customer site. Three additional existing
customer assets need to be added to the work order. You need to add these customer assets to the
work order. What should you do?

A. Add the customer assets to the primary work order incident.

B. Add the customer assets at the work order product level.
C. Add additional incidents with the associated existing asset.
D. Add the customer assets directly to the work order.

Answer: A

Question No. 4

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair
and maintenance decisions by tracking the service history.

Contoso wants metrics around the service history of each customer asset including tracking
performance for each scheduled maintenance per the service agreement. The metrics need to be
displayed in the form of reports/dashboards.

You need to build the service history and achieve the requirements.

Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Add the customer asset on the work order incident.

B. Use notes and the timeline feature.
C. Add the customer asset on the agreement incident.
D. Use the audit history of each customer asset.

Answer: B, C

Question No. 5

You are setting up assets for a customer.

The VP of Field Service wants to have greater visibility to all the serialized components of an asset in
a hierarchical view.

Solution: You create an Asset Category and associate it with each component and use the Location
Tree for viewing. Does this meet the goal?

A. Yes
B. No

Answer: B
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