CertPrep MB-910 PDF Questions - Microsoft

MB-910 Exam Questions

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Question No. 1

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to
describe how the dashboard can be personalized.

Which two personalization options can you use? Each correct answer presents a complete solution.
NOTE Each correct selection is worth one point.

A. tile rearranging
B. bookmarks
C. filters
D. sorting

Answer: A, B

Question No. 2

You use Customer Insights - Data.

You need to evaluate sales data to identity whether you are meeting business goals. Which object
should you create to evaluate the data?

A. segment
B. trend
C. measure
D. activity

Answer: C

Question No. 3

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources
should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection
is worth one point.

A. Microsoft Fabric
B. ERP
C. Microsoft Office
D. CRM

Answer: B, D

Question No. 4

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing
repair work should not have access to customer orders and invoices. You need to limit the
technicians" access to data. Which feature should you use?

A. Data loss prevention policy

B. Role-based security
C. Environment-level security
D. Row-level security

Answer: B
Question No. 5

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time
determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure
sales efficiency. Which feature should you implement?

A. Predictive opportunity scoring

B. Price calculation
C. Kanban view
D. Sales forecast

Answer: A
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